The wait time’s for service could definitely improve, constantly 15-30min which is not good enough but far from the worst. Some of the changes in the recent upgrade make things more difficult like series linking. Voice recognition on call centres drives me nuts!!!
Other than that the iQ3 is the best, most resilient, great features and memory, Foxtel box in my 25 years of Austar and Foxtel patronage, it has been a rocky road though LOL.

Again today I have had to speak to Foxtel “Support” (ha ha ha !) about, no sound on start up, image freeze, poor recording through my IQ3 box. As usual I am advised to reboot and check. Not good enough Foxtel.

This IQ3 is a joke. Remote control stops working. After over a year of arguments Foxtel replaced remote and box. No improvement. I hate Foxtel but stay with them because my wife wants the sports channels. Otherwise I would cancel very happily.

Honestly- I have been with Foxtel for Years and like a sucker I keep paying - only because I like a Very small group of programs - iq 3 dont get me started what a joke - for a company that charges so much you should be ashamed of your service FOXTEL you are a Joke.

IQ3 is the worst. Doesnt record properly, the box freezes, the box doesnt keep up with the remote, what a rip off. My old box was 100 times more reliable

Have to reboot all the time. Does not record reliably. My 55 inch tv That is only 2 1/2 years old is not working now. I wonder if this is related to the shoddy iQ3 box which I had to connect two weeks ago. ?? Much happier with old box which is now obsolete. At least I could purchase movies and record whole shows. Why???????

I have had this service for almost a year now and it would have to be the worse service ever. Paying 99 dollars per month just to keep losing signal

Had to upgrade to this box when our old box all of a sudden stopped working, we got this box for free - as we should’ve. But has only been a headache since. Living in the country we don’t get much internet and everything on the new iq3 needs internet. E.g box office - use to just buy a movie and could then watch it. Now you have to still buy that movie - download it and then need internet to run it. I wish we could of just stuck to the old format!

Always something going wrong. Never records correctly. Always some issue.
I constantly have to reboot this machine. The recorded section of the machine always malfunctions. It causes nothing but issues and problems

Good for downloading, but hopeless at recording. Always having to reset the unit. Very disappointing to find all your favorite shows have failed to record after being away for a week. Have contacted Foxtel, not interested. Just advise you to reset it, but problem returns straight away. Great deals for new customers, but don't care about long term loyal customers.

We have had two IQ3 units installed at our home several years now and they both perform really badly on multiple fronts. The major issue is the EXTREMELY slow responsiveness on every level, from navigation to signal response. Even after repairing the signal from remote to box is really inconsistent. Its impossible to believe Foxtel released these units to the public...

Just about all the problems with this excuse for a TV Product has already been said - it is wholly useless and has easily the most crude and hard to use interface and worse still mine refuses to connect to WiFi at all so many of the features that I am being charged for can't be used. If it wasn't for the sport I would have ditched this piece of something long ago.

It is fascinating to learn that foxtel is now going to stream "NEXTFLIX" with a single button - ho ho - anyone that knows foxtel knows that this it not true. You might be able to bring up Netflix with a single button but just try logging onto any 3rd party application using their clunky interface - good luck

I loved IQ2, we had it for over 2 years and never had a problem...till we got IQ3. This product is unacceptable and poor quality. It has to be reset at least weekly, it constantly keep disconnecting from internet (all the other devices are connected and working) or Foxtel and fails to record or download. It is absolutely frustrating. I really hope IQ4 will be better.

The box keeps erasing recorded shows. A technician informed me many of the IQ3 boxes are faulty and need to be replaced with IQ4. Can only speak to an overseas call centre who always say they will get back to you within 24 hours but never do. I’m still waiting many weeks later! If you ask to speak to a supervisor, they just hang up on you because they don’t want any complaints about them. After ringing numerous times, I sent an email, but of course received no reply. Presumably it’s illegal to refuse to fix faulty products, but Foxtel don’t seem to care.

We were persuaded to upgrade to IQ3 from IQ2. We get Foxtel through Telstra - big mistake! - so you can just see we're going to get reamed by both "reputable" service providers. Where do I start? It's the second IQ3 box - none have the ability to retain the internet connection despite every device in our household operating just fine, and if you get connected, the download times can vary from reasonable to getting ready to see your unborn grandchildren getting ready for marriage! Seriously, they charge hard for these devices which are not fit for purpose. You've been warned!

I wish we still had our old foxtel box. The new iq3 is absolute rubbish. We have nothing but problems weith it since the day we got it. It randomly turns itself off and then we have to spend excessive time waiting for the phillipino customer support. When we finally get to talk to somebody we are taken through a long process of check this check that until they finally do a reboot. We have had enough! Shame Foxtel Shame

The Bluetooth option is abysmal. It rarely pairs, and when successful takes so long so carry out the potion you’ve selected that you need to start back at the main screen as the programme freezes.

Repeat after repeat after repeat. I feel like I’ve had the same programme option on Foxtel for the last 5 years.
Even the movie channels offer little variety and repeat for months on end.