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Reviews

4.6

63 reviews
5
(49)
4
(9)
3
(1)
2
(1)
1
(3)
  • Product Quality
    4.9 (21)
  • Return Claim MadeYes (1) · No (26)
  • Shipping
    4.6 (18)
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Excellent Glasses & Customer Service

published

My Mum previously purchased from Framesbuy so I thought I would too. It was so easy to select the right glasses plus shipping times and quality were excellent. Well done!

Product Quality
Shipping
Return Claim MadeNo
1 comment
Framesbuy
Richard P.Framesbuy

Thanks Jeremy. We're glad to live upto your expectations. Look forward to serving you again.

Sincerely
Richard - Framesbuy support

A great pair of glasses to carry with my phone

published

I am very happy with the glasses and use them all the time when out, especially when riding my motorcycle and I don't carry my normal glasses. Obviously, I don't wear them when riding :) However, the little nose clips are far too fragile and bend/break when putting them into the specific glass case. It matters not how careful I am, they just constantly get caught. This point alone causes me to think twice about ever getting another pair. That said, I do however like them.

Return Claim MadeNo
1 comment
Framesbuy
Richard P.Framesbuy

Excellent customer service!

published

I love my new Thinoptics! So handy to have on me all the time. Framesbuy were fantastic to deal with & quick, easy communication. Easy to use website & great product guarantee. Product arrived safely within days. Have spruiked to all my friends :)



Product Quality
Shipping
Return Claim MadeYes
1 comment
Framesbuy
Richard P.Framesbuy

Thank you so much for taking the time to leave your feedback. We are glad you are happy with our service. Look forward to serve you once again!

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Marlee

MarleeGreater Melbourne (Metropolitan), VIC

A wonderful purchase!!

published

Delighted with my choice of frames, so pleased with the cost, and my Health
Plan validated my refund. . . . . happiness!!
In fact, I was so pleased I selected yet another interesting frame
with my Prescription (which included Prisms).

Product Quality
Shipping
Return Claim MadeNo
2 comments
Marlee
Marlee

A pleasant experience.

Framesbuy
Richard P.Framesbuy

It is always a pleasure serving customers when you love your job. Thanks for choosing Framesbuy and look forward to serving you again!

Kind regards,
Framesbuy support

Henry

HenryNortheast, VIC

  • Verified customer

The spectacles I received really surprised me

published

Once I began searching it all fell into place simple. The range was more than enough for what I was looking for and the actual product was surprisingly perfect. I must admit I was a bit skeptical and proven very wrong Thank You.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Framesbuy
Richard P.Framesbuy

Thank you Henry for your kind words. We are indeed glad you liked our service. Look forward to serving you again!

Kind regards,
Framesbuy support

No communication. I was constantly ignored or refused.

published

I got a annoying call telling me that I had missed the parcel and that they had called me multiple times. This wasn't true as this was the first time the number had come up in my history and I never had a voicemail from them either.

I kept asking for them to let it be dropped at my door as I can't get to the post office easily. I was always either refused or ignored. It was sent back and I was told I had to pay for it to be resent. I told them not to bother again at first. They said they would call me. They didn't. Just an email to say that they were going to deliver it again. But what did they do after multiple requests to just have a drop off? Demanded I collect it at the post office again.

Shipping
Return Claim MadeNo
1 comment
Framesbuy
Richard P.Framesbuy

Happy reglassing experience

published

Got new lenses online From framebuy. Good and easy Communication and fast service. Very happy with my new prescription lenses on my old pair of glasses! I would recomended This company

1 comment
Framesbuy
Richard P.Framesbuy

Service

published

The website firstly was easy to navigate and one could find suitable frames without having to peruse irrelevant choices. I quickly found what I wanted.
The sale was easy and secure via Paypal.
The glasses arrived promptly in a quality case with excellent cleaning cloth and are premium quality.
Five stars- will buy again.

Return Claim MadeNo
1 comment
Framesbuy
Richard P.Framesbuy

It is always a pleasure serving customers when you love your job. Thanks for choosing Framesbuy and look forward to serving you again!

Exactly what I ordered and fast to ship

published

I got what I ordered and it came fairly quickly. Can't complain! I was provided with shipping information at every stage; from shipping to transit to delivery. Great customer service!

Product Quality
Shipping
Return Claim MadeNo
1 comment
Framesbuy
Richard P.Framesbuy

Thank you Lilly. Your review encourages us to work even more passionately and dedicatedly. We look forward to serve you again very soon!

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Unparalleled and Excellent Customer Service

published

I have never had any experience with online purchase of prescription glasses and used to spend exorbitantly at other shops. Framesbuy made it very easy and convenient.

This online shop has provided many types of frames and they are lovable too. Quality of frames and lenses are very good at unbeatable price structure. I have placed two orders and both are too good.

Observed that the customer services by Sagar and other team found superior in problem solving in a timely manner and with minimal time in product deliveries.

Strongly recommend many viewers hunting for best frammes & lenses, please do not waste anymore time like myself and i am sure you will get full satisfaction too like me.

Best Wishes to Framesbuy future sales!

Product Quality
Shipping
Return Claim MadeNo
1 comment
Framesbuy
Richard P.Framesbuy

Thank you. Your review encourages us to work even more passionately and dedicatedly. We look forward to serve you again very soon!

NHW

NHWSouth East Queensland, QLD

Great quality

published

Purchased a puppy print case for my glasses with accompanying cloth - I love it! Possibly the cutest thing I have ever bought & great quality too. Would definitely recommend for good quality and quick delivery

Product Quality
Shipping
Return Claim MadeNo
1 comment
Framesbuy
Richard P.Framesbuy

Thanks for taking the time to share your prestige opinion on Framesbuy with other community members. We take pride in giving outstanding service to every customer and we are overjoyed to receive your compliments and appreciation.

Sally

SallyMid North Coast, NSW

  • 3 reviews
  • Verified customer

Perfect Order

published

I am used to buying glasses online, but had not previously bought from Framesbuy. After looking at several frame sites, I found a pair I loved at Framesbuy. I sent through my prescription and a GREAT pair of glasses turned up within two weeks. I found it was reassuring that you send a copy/picture of your prescription through as well, to make sure that it is correct. They kept me informed every step of the way and the affordable glasses (compared to buying in store!) are my new favourite!

Product Quality
Return Claim MadeNo
1 comment
Framesbuy
Richard P.Framesbuy

Thank you Sally. Your review encourages us to work even more passionately and dedicatedly. We look forward to serve you again very soon!

The reviewer stated that an incentive was offered for this review

  • Verified customer

An amazing quolity product!

published

I'm very happy with my computer vision glasses! Arrived on time in a very nice and comfortable case. The website is easy to use especially when you have to select the right size glasses. The customer service is excellent! I contacted them through Facebook page and get an answer after 20 min and my request was solved after 15 min!
Very recommended

1 comment
Framesbuy
Richard P.Framesbuy

Thank you Valeria for your kind words. We are indeed glad you liked our service. Look forward to serving you again!

Dianne

DianneSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Fabulous Service!

published

Fantastic Glasses at excellent price!
Fabulous Service. Company contacted me to verify order as I had made an error. Quickly rectified
Extremely happy with both product and service.
Will purchase again from Framesbuy, and have recommended to friend and family.
Many thanks

Glasses with Prism

published

I have the need for a Prism in one Eye only when I purchase glasses. This makes it difficult to get glasses made. Framesbuy were great. Solved all concerns and very happy with finished glasses

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Amazing - such a quick delivery time - just 2 days !

published

Very easy to use website & selecting the universal pod which I immediately attached to the back of my i-phone case ! Love having them with me (same as my mobile) especially when you're desperate to read the labels in the supermarket !

  • Verified customer

Great quality glasses cheap

published

Really easy website to use
Uploaded script, glasses choice, arrived via courier to my door .
Top quality glasses at an amazing price, I'll be ordering my next pairs this week. What a gem of a site .

  • Verified customer

Arrived fine but have circles in corner of both of lenses.

published

Arrived fine but have circles in corner of both of lenses.
When I asked them about this they said it is normal to all eyeglasses all over the world.
I’ve been wearing glasses for 20 years never seen this before.
I won’t be purchasing ever again

3 comments
Framesbuy
Richard P.Framesbuy
James
James

I can see these clearly and you say won’t impact my vision yet I can see them in my vision, to be told that every pair the world over has them was a lie. Worst glasses I’ve owned and won’t be buying again from Framesbuy

Framesbuy
Richard P.Framesbuy

Hello James, sorry to hear that your vision is impacted. In this case we will most certainly offer a free replacement. Please do send them back and we will reprocess your order. Note: We will bare the shipping costs.

Robbo

RobboAlburu

Great product, great surface.

published

Saw the product month ago, lost details, but easy to find on the net, easy to order. The whole process was seamless and backed up excellent service.

1 comment
Framesbuy
Richard P.Framesbuy

It is always a pleasure serving customers, when you love your job. Thanks for choosing Framesbuy and look forward to serving you again!

Inskrootubul

InskrootubulPerth, WA

Good value

published

I got the highest index glass. Sent from Perth to Sydney on Monday, arrived back following Monday. Cost half Specsavers price and twice as fast.

1 comment
Framesbuy
Richard P.Framesbuy

We are glad you liked our service Sir. And we sincerely thank you for choosing Framesbuy. Would love to serve you again!

Page 2 of 4
See all Framesbuy reviews

Questions & Answers

Vlad T.

Vlad T.asked

when manufacturing glasses to the prescription, do you maintain the prescribed PD?

1 answer
Dianne
Dianne

I emailed my optometrists script to Framesbuy. My glasses were made, with photochromatic lenses as well and posted back very quickly. They are perfect. I have since had another pair made as spare.
Very happy. Highly recommended

Jack

Jackasked

Why does the reading section of my bi-focals not extend to the full width of the lense? Most annoying.

1 answer
Framesbuy
Richard P.Framesbuy

Hello Jack,
There are two types of bifocal. D shape and Flat top. By default we process Bifocal order with D shape which is mentioned in the lens features (during selection). When ordering online, you can also request for a flat top (using the notes section) and we can process your lenses accordingly.

Hope this response helps. Feel free to revert if you have any more queries.

Framesbuy support

Get an answer from our members and Framesbuy representatives

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