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Kelsey GSydney, NSW
- Verified customer
Got my Travel Satchel and Original Anti-Theft Backpack
I received my orange travel satchel as well as the anti-theft backpack within 1-2 weeks. Very happy with it! I was very skeptical about ordering things online at first, especially from seeing an ad on Facebook. But Freedom Travel Gear looked professional and they have been around for a few years with a lot of Facebook followers, so I decided to give it a try. I am glad that I received the items and they were both very useful on my Holiday. The backpack was for my hubby and the travel satchel was for myself. I really loved the colour and quality of the products. I am happy to find a company that is focused on traveling products, everything that I need in one place. Would recommend. Thank you!
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- Verified customer
Got my scratch map thank you
I saw an ad on Facebook for a scratch map which I thought was very cool. I was a bit skeptical at first because I do not usually buy things online. But the website seemed genuine and had good reviews so I decided to go for it. The scratch map arrived within 1-2 weeks. I am happy with the quality and was impressed with the prompt delivery. The scratch map is of good quality and I use it to track where I have been and to get ideas on where to travel to next. I am grateful for this product. Thank you.
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Anonymous.ASouth West, QLD
Great Anti-theft Backpack
I bought the Anti-theft Backpack and received it within 2 weeks. Has incredible features and is able to store all of my school stuff as well as a few extras.
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- Verified customer
Loving the Anti-Theft Backpack Very Useful
I bought the red Anti-theft Backpack for my Holidays abroad. I bought it because it seemed great for my travels for preventing theft. The backpack has many features which I am very happy with. The hidden zippers, reflective stripes, and comfortable material. It was very useful during my trip to USA. I would recommend it.
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- Verified customer
Excellent customer service.
I have ordered and received three different orders from this company the first rucksack arrived within eleven days the second I ordered because we were so pleased and impressed with it we decided to have one each, the second order seemed to get lost in the system somewhere so feeling a bit annoyed I e-mailed customer service, and I have to say I cannot understand any complaints people might have about customer service the main people I spoke to were Ruth Stephanie and Leslie. They were all very helpful cautious and quick to resolve any problems...Read more
I had, my backpack eventually arrived and since then I ordered a power pack which I have also received no problems. So I would just like to say keep up the good work ladies and any disgruntled customers try emailing customer service. .Similar opinion? Write a review on ieatwords.com.au!
Jean B.South Australia
- Verified customer
Bought a travel satchel for my US trip, happy with purchase
I saw an advert on Facebook for a Travel Satchel and decided to buy the blue one for my upcoming trip to the US. I found it very helpful and could fit my phone, glasses and passports inside. It was easy and convenient to take things out from the different compartments. I ended up using the bag throughout the whole trip! It was rather handy. Happy with purchase.
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- Verified customer
Got a couple of scratch-off maps for my daughters
Bought a couple of scratch maps for my daughters. They are loving it so far. Good quality. Received in about 1-2 weeks in UK. I enjoy scratching off some countries with them. Lots of countries scratched, but still lots to go!
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- Verified customer
The pink premium travel wallet is excellent!
The pink travel wallet is lovely, it helped me to carry my travel visa documents, my glasses and purse easily when I was travelling abroad. Now it comes with me whenever I travel!
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- Verified customer
Product OK, dealings with Company not so good
So, placed an order 3rd Feb for 6 piece travel packing cube. I'm based in UK and having shopped around had found a number of this type of product came from China/Hong Kong. Found this UK based company and having researched it had no reason to believe the product would not originate from UK. On 10th Feb it was still saying order not fulfilled so I messaged to find out the status. I was informed it had been dispatched and I would get a tracking number shortly. On 13th I chased again and asked for my tracking number if it indeed had been dispatche...Read more
d. I was then informed it had been dispatched from Hong Kong but was held up by the Chinese New Year! I said how dissapointed I was to hear this as nowhere on there website was there any indication products were not coming from UK. I asked for either the tracking number or as I didn't actually believe it had been dispatched to cancel the order. I also emailed admin direct. No response from anyone until I got sent the tracking number on the 16th. Finally delivered on 23rd in a royal mail labelled bag, absolutely no indication it had come from abroad! Product colour is nice, product ok, not sure how long the zips will last. Think the company should be honest on their website as to where products actually originate and let you leave reviews on there website. Won't use again!1 comment
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- Verified customer
do not buy something
Do not dare to buy something from them. I ordered something 3 months ago and didn t received anything. I tried to contact them and nobody answered to me. That s a big shame and typically british.
1 comment
Freedom T.Freedom Travel Gear
Dear Dragos, thanks for your comment.
Sorry that we did not seem to receive any contact from you. Did you send us an email at [email protected]?... Read more
I have reviewed your order. I have contacted the courier Romania Post and they said that they tried to deliver your parcel but failed as no one was at home. Romania Post tells us that the parcel is now awaiting collection at your nearest Romania Post Post Office. It arrived at the Romania Post office on 08/02/2019 at 10:45am. Please can you collect your parcel at your nearest Romania Post Post Office, just tell the your name, address and the tracking number which is RP128163647CN. If there are any problems please contact us on our email at [email protected] Best regards, StephanieSimilar opinion? Write a review on ieatwords.com.au!
Linda HMichigan
- Verified customer
There was some slight delay during Festive period but received and very happy!
I received my Crystal Ball Lens Photography Sphere, there was some slight delay due to the festive period but it was shipped to me internationally tracked and I got free shipping (a promo they are doing), so I appreciate it. Very happy with the product, managed to get some great shots with it during my trip abroad. Thank you
1 comment
Freedom T.Freedom Travel Gear
Hi Linda, thanks so much for taking the time to leave a positive review! It is very much appreciated.
Best wishes,... Read more
StephanieSimilar opinion? Write a review on ieatwords.com.au!
BarryNorthern Ireland
- Verified customer
Poor experience - still haven’t received my item
I never received my order! I ordered two Large Deluxe Scratch Maps in the first week of December. I also sent an email regarding my concerns about receiving my products before Christmas as they were gifts. They confirmed it would be here within 1-2weeks. This was not the case.
3 weeks later Christmas came and they still had not arrived! I waited until the 12th Jan 2022 before sending my complaint and they said that my order was ‘lost’.
An extremely stressful and upsetting experience, would not recommend using this service to anyone.
Regards Barry.
3 comments
Freedom T.Freedom Travel Gear
Dear Barry, thanks for informing us. I can not seem to find your order on our system. Please can you send us a message on Facebook or email us with your order number at [email protected] and... Read more
ask for Jonathan. Jonathan will get this resolved for you as soon as possible. Best wishes,My order is now being sent within the next 1-2 weeks. (Approx 6weeks late). No compensation was given in consideration of my experience and the misplacement of my order! Would not advise using this company.
Freedom T.Freedom Travel Gear
Dear Barry, please can you notify me of your order number so that I can resolve this with you?
Thanks,... Read more
StephanieSimilar opinion? Write a review on ieatwords.com.au!
- Verified customer
Still on wait for my return
I ordered a watch which never arrived. I have chased up via email for a refund and they said they will track it. I emailed again to see what was going on and had no response.
I will definitely not use this site again.
1 comment
Freedom T.Freedom Travel Gear
Dear Lyd.w thanks for your message.
Sorry that we did not receive your email. I can not seem to find your order on our system. Please can you send us a message on Facebook or email us with your ord... Read more
er number at [email protected] and ask for Jonathan. Jonathan will get this resolved for you as soon as possible.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Great Customer Care
I love the travel satchel that I purchased, but I had a problem with it. When I enquired about repairing it, I was quickly contacted and a replacement was sent to me. Love the product and LOVE the customer care!
1 comment
Freedom T.Freedom Travel Gear
Dear Mr Hughes, thanks so much for taking the time to leave this review!
We are always trying to improve on our services. Hearing this has made my day.... Read more
Thank you, StephanieSimilar opinion? Write a review on ieatwords.com.au!
- Verified customer
Great service, happy with my order
Ordered a travel wallet which I am very happy with. Arrived quick. It came in useful for my family and I on our holiday to the US.
1 comment
Freedom T.Freedom Travel Gear
Thanks so much for taking the time to write a good review about us. It is very much appreciated.
Best,... Read more
StephanieSimilar opinion? Write a review on ieatwords.com.au!
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Pauline G.Sydney
- Verified customer
Travel satchel is great, love it!
Bought a grey travel satchel from this store, it was delivered to me in 10 days. Used it for my business trip last week and it came in very handy. Would recommend.
1 comment
Freedom T.Freedom Travel Gear
Thank you Pauline, I really appreciate you taking the time to write a good review about us.
All the best,... Read more
StephanieSimilar opinion? Write a review on ieatwords.com.au!
DebbieWelwyn Garden City
- Verified customer
Item never arrived. So far taken 2.months to resolve
The item never arrived. The company used Yodel fo delivery. They put the onus on me to resolve with Yodel and prove it was not delivered. Yodel could offer no signature or proof of delivery. Cost me a small fortune as Yodel has premium call rates. Still not resolved. Would never order from them again
6 comments
Freedom T.Freedom Travel Gear
Dear Debbie, thanks for feedback.
Sorry for any inconveniences caused.... Read more
I understand that Yodel stated they delivered the order but you did not receive it. I can see that you have been refunded via Paypal on 20th July 2018. Sincere apologies about the problem you had with Yodel. We have been looking into different couriers and have found an alternative that we can use to send you a replacement free of charge if you would like? Regardless, we appreciate your feedback and we regularly review customer's feedback as part of our ongoing commitment to delivering the best service possible. Once again we do apologise for this inconvenience. Best Regards, Stephanie Jones FreedomTravelGear.comFreedom T.Freedom Travel Gear
Dear Debbie, please get in touch with us if you would like us send you a replacement with an alternative courier.
Hope well,... Read more
StephanieA replacement was sent and received. Now happy
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CarolynAustralia
- 4 reviews
- 2 likes
- Verified customer
Faulty Product
I received my bright orange travel wallet and was excited until I opened it up to find a faulty zip that would not open and close and all the seams were tatty and unfinished. I emailed photos to Freedom Travel Gear.
They sent me The Ultimate Travel Satchel Sweet Orange Colour as a replacement - I am a very happy customer now.
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Questions & Answers
pmwasked
do you ship the photography sphere to PO box in NZ?
1 answer
Freedom T.Freedom Travel Gear
Dear pmw, yes we do ship the photography sphere to PO box in NZ. Currently we are doing free worldwide shipping for promotional purposes.
You can order the photography sphere here => https://www.freedomtravelgear.com/collections/catalogue/products/60mm-rare-clear-crystal-ball-sphere-crystal-glass-balls-for-sale-fengshui-ball-for-home-decoration
Let me know if you have any more questions.
Thanks,
Stephanie
Serenaasked
If you areblocated in the UK how come I have to wait 2-4 weeks for my item to be sent?
1 answer
Freedom T.Freedom Travel Gear
Dear Serena, if you are in the UK then orders will usually arrive within 1-2 weeks with tracking provided. We are also doing free shipping at the moment for promotional purposes. 2-4 weeks is the delivery timeframe for international deliveries. Sorry for the confusion. Thanks, Stephanie.
Suzette Masked
Where is Freedom Travel gear located?
1 answer
Freedom T.Freedom Travel Gear
Hi Suzette, our offices are based in the United Kingdom, currently we are doing free worldwide shipping for promotional purposes. You can visit us at www.FreedomTravelGear.com
Thanks,
Stephanie Jones
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Freedom T.Freedom Travel Gear
Dear AHA1, thanks for your feedback.
I am glad that you received your parcel and that you liked it.... Read more
Our offices are in the UK. The goods are shipped from our warehouse in Hong Kong, it helps to save costs, and we can also pass those savings onto you and all our customers. This also allows us to provide you with Free Shipping with tracking, to ensure that you will definitely receive the parcel. We will also use credible couriers and logistics services such as Royal Mail for UK orders. We will also provide tracking number to ensure delivery of your parcel. Thanks! Stephanie