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dougSouth East Queensland, QLD
- 8 reviews
Worst airconditioning brand do not buy!!
I purchased a.9.4kw reverse cycle aircon 1 year ago for $2,400. It seemed to be working well until all these error lights appeared and no air was coming out. Upon calling Fujitsu I was told there was a two week wait to even get a technician out to have a look at the unit. Meanwhile it’s the middle of summer and we are going through a heat wave. I have a toddler and a 6 week old newborn. My neighbour who installed the unit and who is a qualified installer had a quick look and said it was the main electrical board that had broken. This is a major...Read more
problem. I called Fujitsu asking since there is a 2 week wait with their ‘preferred technicians’ could we get our own and bill Fujitsu to pay for the repair. But they were rude when talking to them and said no. I have had Mitsubishi and Panasonic’s in the past and none have broken in 1 year not to mention Fujitsu is more expensive and I believed they had a better reputation. Still waiting for a technician to check out the unit. This is not good enough, just goes to show the amount of warranty claims and broken units if the wait time is 2 weeks for repairs. I bought an airconditioner for my family and children especially for this extreme heat we have in summer in Brisbane Instead the 1 year old unit isn’t even working. Anyway I would never buy a Fujitsu again nor recommend one to anyone
Purchased in January 2021 at Betta Home Living for $2,400.00.
4 comments
Hi Fujitsu, I’ve just been on hold for over 30minutes to be told I still have to wait till the 11th for someone to even Look at the aircon. This is not good enough. I need this repaired ASAP
UPDATE: after a couple of hours talking to numberous staff Adam the general manger got a technician out in about 1/2ish hours and the aircon was fixed. Thank you for your prompt response, it’s very much appreciated.
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ste448South West, WA
- 4 reviews
- Lifestyle ASTG34KMTA (9.4kW / 10.3kW)
- Verified purchase
Fujitsu reliability and Reputation
After 14 years our Fujitsu split system air-conditioner stopped working. We have had great reliability from this unit and despite looking at alternatives, our experience and the brand reputation relayed by various resellers ratified our decision to replace like for like. To our surprise, 14 years later the largest split system unit still cost the same price. I would say that is value for money and we look forward to having the same reliable service from the new unit that we have had for the first 6 months of its life.
Purchased in April 2021 at The Good Guys for $2,449.00.
1 comment
Fujitsu A.Fujitsu
Hi, Thank you for providing your feedback on Product Review. We appreciate you taking the time to let consumers know about your experience with our Products. We are so glad you purchased another Fujitsu. Thanks again.
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JackieEXETER
- Lifestyle ASTG34KMTA (9.4kW / 10.3kW)
- Verified purchase
Unit does not work - 2 years old
Unit stopped working December 2022. Unable to get an authorised dealer out for about 3 weeks. When a service agent was able to inspect they found that the installation was ok but there was a leak somewhere in the main unit. Fujitsu advised that there was no stock of an inside unit but they did have a part available which was explained to me "as the whole guts of the unit except the white casing". Well today the 31st Jan the service dealer came back to replace the internal "guts of the unit". Well when they opened the part it was not the whole i...Read more
nternal unit. It was going to require 8 hours worth of work for the 2 installers to assemble a new machine (using some of the existing parts) and was advised that they only get 2 hours worth of reimbursement. They are again requesting a whole new assembled unit. Until then I am the one suffering from a faulty machine - terrible for a unit whose running time was only 23 months. Fujitsu reference 3968811 comment
Fujitsu A.Fujitsu
Hi Jackie, We are sorry to hear of your experience with your Fujitsu Airconditioning especially during this very hot season. We hope the replacement airconditioning unit will be working well for you v... Read more
ery soon. Please don't hesitate to contact our Service Team and we will do our best to assist you.Similar opinion? Write a review on ieatwords.com.au!
Find out how Fujitsu Lifestyle ASTG34KMTA (9.4kW / 10.3kW) compares to other Split System Air Conditioners
Know better, choose better.
DallasGreater Melbourne (Inner), VIC
- 2 reviews
Powerful, Great design
We replaced our 15 year old Fujitsu heating and cooling unit with a bigger Fujitsu one. It works efficiently and the Powerful button on remote gives you an instant boost of heat. You can control the fan speed easily with the remote. Have only used this unit for hearing only. It warms up our downstairs area efficiently and quickly. We are also very happy with the design. Received our Fujitsu Pre Paid Visa card very quickly. Fujitsu very professional company.
1 comment
Fujitsu A.Fujitsu
Hi Dallas
Fujitsu is delighted with your response to the latest purchase of your Fujitsu Air Conditioner.
Thank you for taking the time in providing a review on Product Review, your feedback is important to us.
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LeonSouth East Queensland, QLD
- 20 reviews
Love it, use it throughout summer and in coldest parts of winter to quickly heat or cool entire hous
Easy to use.
East to maintain
Instructions could be clearer
Remote could be designed better though, it is very big and some of the names of buttons aren't reflective of others I've used before.
Goes like a little beauty though.
10 year warranty suits me fine when buying such an item.
1 comment
Fujitsu A.Fujitsu
Great to hear. If you need any assistance contact Fujitsu Assist at [email protected] or on 1300 364 484
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TA2Melbourne
- 2 reviews
- Lifestyle ASTG34KMTA (9.4kW / 10.3kW)
- Verified purchase
Very disappointed a high end 9.4kW aircond barely lasts a year!
I have three large kw airconditioner brands at home LG (20 years) panasonic (5yrs and still working perfectly) and the Fujitsu ASTG34KMTA. This fujitsu is simply the mostly unreliable air cond of them all. It has failed in less than a year! Not blowing cold air. Technician identified fault in the coil causing gas to leak. Parts on back order and still no sign of it after 3+weeks. The parts are on "back order" and I understand there are many customers waiting for it. This must be a DESIGN problem! Suggest if you want reliability ..Do not buy thi...Read more
s airconditioner! I will update again to confirm whether it gets fixed at all. As part of my ringing around to replace my LG i hear from many installers that fujitsu quality is not what it used to be.1 comment
Good news. The Customer service staff offered to change the air cond unit as the parts had taken too long to arrive. Same unit was replaced and it now works and I am delighted. I will be keeping my ey... Read more
es open for any similar problem emerging again. Touch wood I will have many years of trouble free use.Similar opinion? Write a review on ieatwords.com.au!
GeoffMelbourne
- 8 reviews
- 6 likes
Better than I thought
This was bought to replace a wood burner and it has prooved much better than thought. It is comparable to the cost of wood and without all the physical moving of the wood and constant tending to the fire. It does not waste due to being run all night to keep the house warm as it can be started remotely 20 minutes beforehand and the room is warm as though it was working all night. But best of all is the cooling for hot days. The price paid was much less than anticipated due to some great deals at the time and could not be happier.
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CarlieMelbourne
- 7 reviews
- Lifestyle ASTG34KMTA (9.4kW / 10.3kW)
- Verified purchase
Cools the house in no time!
This unit is simple to use and incredibly effective in cooling our entire house- I bought this to cool our open planned living, dining, kitchen and play rooms because we find the evaporative in our house is useless!
It actually manages to keep the entire house cool!
It is quite noisy on the higher fan settings but I don't find that's needed anyway. I set it to 25 deg on fan speed 2 and it cools our entire house. On installation when it has to run at a low temp at high fan for 30 mins our house was a complete ice box!
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MeaganTownsville
- 6 reviews
- Lifestyle ASTG34KMTA (9.4kW / 10.3kW)
- Verified purchase
Love that we can use the remotes for any system around the house
This has proven to be a great split system that cools the house quite well. It's quiet both inside and outside. We have these in all rooms in our house and I love that the remotes aren't set for just one machine. When we misplace a remote, we just grab one from the other rooms. However, as a busy mum, I don't have time to work through all of the different options on the remote. So I just leave it on the one option.
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Find out how Fujitsu Lifestyle ASTG34KMTA (9.4kW / 10.3kW) compares to other Split System Air Conditioners
Know better, choose better.
MarvinIvanhoe
- 5 reviews
- 2 likes
Rather loud and cumbersome
Not the most beautiful thing to adorn the walls of our home, although the salesman assured us it would be near silent, which isn't the case at all unless you have it on quiet mode. It keeps the place cool, and is adequate as a heater (if a little on the expensive side when it comes to powerbills) I would not recommend this to a friend unless they are simple looking for the biggest (or greatest output) at 10KW it's hard to argue that it is powerful, but I'd rather have a little quiet time and be slightly warmer than have to deal with the fish tank humming sound.
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KapinkaBrisbane
- 20 reviews
Cool as
Love this product, on our second season and no issues at all. Runs all day without a hiccup. Super high power bill is the down side but that goes for any air-conditioner. Remote control unit is stored in a wall mount so it doesn't get lost, simple to use, no degree required, I would recommend this product without hesitation, very happy.
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Questions & Answers
Elizabeth K.asked
Hi I have the above unit ASTG34KMTA 9.4kw, its 16 months old. The last time it was used was last summer, its not had any use in winter. So yesterday I put the setting on 24 degrees on cool, the fans opened the lights, all 3 were flashing. I reset the time thinking that it would correct its self. It has not, the light are all flashing, any advise please?
1 answer
Fujitsu A.Fujitsu
Hi Elizabeth, thank you for contacting us on Product Review, we are sorry to hear your airconditioning unit is not working for you. In regards to the flashing light error codes please call our Technical support team Tel: 1300 364 484 and they will happily assist you.
Hobzeeasked
Go to turn our unit on this summer and we get 5 flashes of the timer light. Unit not coming on. Of course it's our first hot day and a/c not working. Who do I call? Purchased about this time last year from Good Guys and we are on Mornington Peninsula Vic Steve 0416611774
1 answer
Fujitsu A.Fujitsu
Hi Steve, Thank you for placing your question on Product Review. Please call our Technical support team who will do their best to assist you in regards to the five flashes on your timer light. Free Toll 1300 364 484.
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Fujitsu A.Fujitsu
Hi Doug, your feedback and custom are important to us. We're sorry to hear of your experience especially in this very hot season when you have such young children too. Please can you provide your cont... Read more
act details by private message so we can discuss this further with you or alternatively call us directly Tel: 1300 364 484 and quote Product Review Ticket 606081.