This company has not returned my bond that was promised and is asking for full payment of a castle that was cancelled. He is now sending me DIY “debt collecting” letters. Lucky we paid the bond using a credit card where we can put in a dispute on the credit card transaction through our bank.

I was told to pay a $50 bond to secure my booking which is refunded after the event.After calling many many times asking why the bond wasn’t refunded they would say 5 working days it will be in the account it’s been 4 weeks now. I don’t recommend these thieves who steal off people for a living disgusted!!!its happened to lots of people.

These people are forcing me to pay for a service I had no choice but to cancel due to government restrictions and will not be returning my deposit of $50. I am reaching out to fair trading ombudsman. Not only are they taking my $50 but asking me to pay for the full amount which they haven’t even provided me with a service. Proof of [name removed] email is below.

I hired a jumping castle for my daughters 6th Birthday Party which has now been cancelled due to government restrictions and this company are forcing me to postpone without the offer of returning my funds.The response I've received from [name removed] is well we can still deliver as we are a delivery service" to throw it back in my face that I can not hold the event due to the covid19 restrictions by saying "oh well we can still deliver" so this is my problem is disgusting.

I find it really sad that with all the hysteria happening at the moment we decided to cancel our party and booking and they refuse to give us a $50 refund. Considering i also run an events based business we have been inundated with cancellation and have a "non refundable" deposit but under these circumstances have had the heart to refund everything in full! Very disappointing. Will not be using this company or recommending this company ever.

Completely unprofessional, cancelled my hire 2 days before my function with an email couldn’t even call, when I tried to call couldn’t get put through to anyone was told someone would call me back and surprise no one ever called me back, was told that my refund couldn’t be processed same day as it needed to get approved by 3 people why when they cancelled the hire . No customer service skills at all such a headache to deal with would NOT recommend them at all

We love the ease of dealing with Funtime! The delivery was on time, everything was as explained, and operating the soft serve machine was a cinch! Everything was picked up as explained as well. It was such an easy transaction and when hosting a party for 75 people, it is exactly what we needed!

We will definitely use Funtime again!

Thank you!

The kids loved the jumping castle and couldn’t get enough of it. Thank you for being so reliable and offering a quality service! Will definitely contact you for our next event.

Very professional and quick service! Everyone loved the jumping castle! It was incredibly easy to order the castle over the phone and easy contact throughout the whole process. 100% would recommend to others.

Brilliant. On time for drop off and pick up. Products great! Barrels and stools gave great atmosphere for party. Recommend and would happily use again. Thanks guys. Very happy customers.

really good service, extremely nice and friendly staff that arrived, arrived on time, they were set up quickly my kids absolutely loved the castle that they brought with them and were able to pack up quickly when they were leaving

Ripped me off by saying I didn’t put enough money in envelope and went to my husband who was not aware. Then the castle was unsafe and kept deflating so we couldn’t even use it. The Velcro logo was that broken it wouldn’t stick.
They took no responsibility, I would hire elsewhere!

Reliable, courteous, well priced hire furniture that delivered exactly what was expected. Customer service team was exceptional, answering my inquiries promptly and always friendly in writing and over the phone. I would highly recommend!

Funtime were punctual, pleasant and provided an amazing, safe and fun environment for the kids. Was a big hit at my daughters party! Would highly recommend! Great form of entertainment! :)

I spoke with them on the 14/02/2020 about 9:40 am. Spoke with Chandelle asking if there is heavy rain and can not use the jumping castle we were looking at booking (due to the recent heavy rain event we've been having in NSW) for a party, do we lose the $50 deposit. She said yes (which is fair enough) however, she also said you CAN NOT cancel, only reschedule for another date. And if we chose not to use it at all and not reschedule, we would STILL have to pay the full amount ($240) for something we did not even get. This is even if we don't use it at all and no matter how much notice we give. I asked to speak with a manager, waited on hold for 8 minutes and then they just simply hung up on me. Ridiculous!!