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- 2 reviews
Head Office customer service lacking
Our second lot of furniture we had delivered, the delivery drivers were just going to leave the plastic wrapped furniture on the back patio and asked to sign that it has been received in good condition. Had no knife asked us to take the plastic off to inspect and they were very reluctant to put the furniture in the lounge which was right next to where it was dumped under the patio. Our recliner lounge in the family room the cable operating the recliner frayed and snapped. We arranged to have it replaced and for the other recliner to be checked ...Read more
while they were there and any necessary repairs to be done. After replacing the cable in the first chair he sat in the second and said it was OK without even looking at the cable. Two and a half weeks later the other cable snapped. We argued about charging another call out fee because the repairman was too lazy to check it properly which would have taken an extra two minutes of his time to undo two screws and would have seen the cable was about to snap which we had pre arranged for him to do. Had to pay the extra call out fee. The last lot of delivery drivers and repairmen were lazy and couldn't wait to get back into their vehicle and leave. After this and other issues with this company we had advised them we will not be purchasing anymore furniture from them although their sales staff were great their backup and furniture quality was not. October 9th 2022 Update: Poor customer service from Head office We had issues with this Company charging a second call out fee to repair a snapped cable on one of their recliner chairs. The first chair was fixed and it was pre arranged to have the second chair checked at the same time to see that it didn't have the same fraying problem with the steel cable. A completely inadequate check was made stating it was OK, the cable subsequently snapped a few weeks later. This resulted in a second call out fee being charged and was asked to pay in advance before repair would be done. Contacted Consumer Affair and was advised that Furniture Bazaar had a case to answer due to the second call out fee being charged for a job that should have been done by the repairman while he was initially there. Consumer Affair were advised by the Company that the repairman only had one replacement cable on board and would have to return to base to pick up another one if it was needed which would have resulted in another call out fee being charged. Although it was arranged with the Company prior to the initial repair that the serviceman was to replace the second cable in the other chair if it was found to be badly worn requiring him to have an extra spare cable. The Company obviously lied to Consumer Affair about not having a spare cable on board or the driver didn't come prepared, either way the customer should not be charged for their incompetence. They refused to refund the extra call out fee after numerous requests. We had previous issues with their honesty, problems with delivery practices and product quality, some of these issues noted in a previous review. The Company appears unethical when issues don't go their way. Last time we will be shopping at their stores again as their Customer Service Department has no idea of customer service or interest in retaining their customers.
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Monk k.Perth, WA
- 5 reviews
- 2 likes
Nice customer service but warehouse system is bad
I bought a 3 piece of bed and is great condition . When i went their i knew excelty what i wanted to buy because i was looking for a bed and researched a particular bed and was special on furniture bazaar . The offer was -$450 for 3 piece, great deal . And the person in store also explained more about this bed and was impress . We bought it and after few days we went to warehouse to pick the bed . There was no attendant present . We searched for a person and finally a person half sleep was found . We handed them out paper and he was not sure ...Read more
where to looked at it . He was going from one place to another For minutes and minutes . After half and hour another indian person comes and look at the paper and tell the person the excatly where it is . He bring the stuff half way and tell me to take it . He didnt help me to load in our ute . It was heavy . He was u trained and unhelpfull.Similar opinion? Write a review on ieatwords.com.au!
KarenPerth, WA
- Cannington
- Verified customer
Great Customer Service
Store is well laid out and sections are easy to find,
Great range of products
Nice quality trendy furniture
My furniture came pre assembled so I didnt have to assemble it myself.
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JoePerth, WA
- 3 reviews
- 1 like
Excellent service
Having shopped at Furniture Bazaar before we were sure we would again get excellent service which we did. They were patient as we decided which couch was the right one for us even though we visited them twice. Couldn't recommend them higher. Great value, great service and long lasting furniture, my last couch from them lasted 13 years and was in as new condition, only sold it second hand as we moved and it wouldn't suit the new house.
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Dianne
- 2 reviews
Not Pushy
Huge store with a great variety of furniture to choose from. Friendly greeting as I entered the store and was allowed to roam the store freely without being annoyed, but I knew help was there if I needed it. I was looking for an entertainment unit and had an idea of what I wanted, finally I asked Lea who was very helpful and friendly to deal with. Found what I wanted and am very happy, just what I wanted.
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- Cannington
- Verified customer
SO YOUNG BUT SO WISE
When we arrived we went upstairs to bedding. A young man came to us and greeted us enthusiastically....
After hearing our request showed us beds and bases... some more expensive than others. He understood our needs and a bed was agreed on. While doing the paperwork Daniel continued chatting to us
My aunt commented on his hair stating he looked like a member of a band from the 50's but he would not remember the bank. He immediately said that he did remember such a band and he was not that young!!! We all had a laugh!!! Delivery want prompt and on time and the experience was easy. We would definitely go back to Furniture Bazaar Cannington
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Sue TriggPerth, WA
- 3 reviews
- 1 like
- Cannington
- Verified customer
Service
We went to the store to look at a chair. Ended up with a lounge suit. Daniel was really easy to work with, and really helpful. Great service. The Lounge was delivered when advised and the guys were great.
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MansiPerth, WA
- 2 reviews
- 1 like
perfect great staff and great products
we are building our house and it will be ready in couple of months. so we thought we will start looing now. we went to Cannington store. Store looks really good and items look great. Staff came to help us not pushy at all. they gave us the option of storage as well without any charge for few months. we just have to go home and measure and will come to buy.
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ManniPerth, WA
- 2 reviews
The worst customer service ever
I have purchased $15k worth of stuff and they refused to hold for even 1 week (asking $395 extra to hold) and when I asked that by mistake I have purchased wrong thing and haven’t opened it; Can I exchange it and will pay the difference between both items but they refused it (without asking the reason) in a very unprofession and rude way. Disgusting
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Tarek S.Perth, WA
Found our perfect lounge.
A big furniture display which is well laid out and the service was excellent. Thanks Geoff. The prices are competitive with other stores.We will shop there again in the future.
1 comment
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Brad GPerth, WA
Amazing New Couch
I went to Fantastic Furniture and A Mart before coming into Furniture Bazaar. Which I'm so glad I ended up doing because o found the couch I'd been looking for at a great price of $1000! Bargain! I would have spent a few hundred more if I went with the other stores. It is very comfortable and looks great. I will be coming back to this store for any future furniture purchases.
Thanks again Furniture Bazaar!
1 comment
Mitixa P.Furniture Bazaar
Thank you for visiting Furniture Bazaar. Sounds like your shopping experience went really smooth which we're very happy about. We're glad to hear you're happy with the service you have received, we would love to see you again.
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AlanPerth, WA
- Cannington
- Verified customer
Mattress
Looking for a new mattress and tried many other stores first. Went to FB Cannington and with help and advice from Geoff we purchased a Q Size mattress at the right price. Thank you Furniture Bazaar.
1 comment
Mitixa P.Furniture Bazaar
Hi Alan, that's amazing our friendly staff guided you to buy the right mattress. Hope you get a great night's sleep on it! Geoff is indeed great with customers
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- Cannington
- Verified customer
Excellent Recliners, good deal
Even know I haven't received my product, as I'm getting it delivered, I'm happy with the service I got, she was so helpful.
1 comment
Mitixa P.Furniture Bazaar
Thank you so much for visiting furniture bazaar and taking your time out to write about us and our services been given...we are so happy to know this :-)
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Stone78Cloverdale
- 5 reviews
- Cannington
- Verified customer
Very pleased
Went to the Cannington store and found a bargain in the clearance section on the Venus chaise and lounge. My kids and I love it. Comfy and also looks great.
I now want the ottoman that goes with it.
If I win the $100 then Im going back to buy it.
Fingers crossed.
There are a few other things I'm interested in.
I'm glad I went and had a look. Parking right outside the door and easy to get to.
Thanks Furniture Bazaar, Cannington.
1 comment
Mitixa P.Furniture Bazaar
Thank you so much for shopping at Furniture Bazaar and taking some time out to post your positive review. We have a great team in Cannington store, really so happy to see you happy
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CarolPerth
- Cannington
- Verified customer
New lounge
Nice big store which is well laid out.
Some good bargains.
Professional staff who are not pushy.
Geoff and his colleague were very attentive.
Lovely furniture.
1 comment
Mitixa P.Furniture Bazaar
Thank you so much for shopping at Furniture Bazaar and taking some time out to post your positive review. We have a great team in Cannington store, really so happy to see you happy .Geoff is indeed great with customers
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- Cannington
- Verified customer
Great Service with Great Product with Great Value of Money
Got Really Good Service from Geoff
With good product information and delivery was made to our house on time and with in very short time frame
excellent service
5 out of 5
perfect
1 comment
Mitixa P.Furniture Bazaar
Thank you so much for shopping at Furniture Bazaar and taking some time out to post your positive review. We have a great team in Cannington store, really so happy to see you happy .Geoff is indeed great with customers
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Good quality of furniture,. Great service
Furniture here is the best for my house, good spending. Love the service from GEOFF. Thank Furniture bazaar. Matthew taylor
1 comment
Mitixa P.Furniture Bazaar
Thank you so much for your feedback..we are so glad to know that you are happy with our customer service given. Geoff is indeed great with customers
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- Cannington
- Verified customer
Excellent Service
Very satisfied with the superb services by Geoff our salesperson and Furniture Bazaar! Delivery was arranged on time and without any hassles of installation.
1 comment
Mitixa P.Furniture Bazaar
Thank you so much for your feedback..we are so glad to know that you are happy with our customer service given.Geoff is indeed great with customers
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VladWA, 6149
Furniture
Thank you for service, it was easy to get the store and buying was satisfied.We have got one product and awaiting for other's one delivery.
1 comment
Mitixa P.Furniture Bazaar
Thank you so much for your feedback..we are so glad to know that you are happy with our customer service given
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- Cannington
- Verified customer
Great buy!
Geoff has been very helpful with the selection of the mattress and base to fit within our budget. Not pushy and he let us spent our time trying out the available mattresses to find which one we prefer. Product was delivered on time and we are very satisfied with the buy. Will be back
1 comment
Mitixa P.Furniture Bazaar
Thank you so much for shopping at Furniture Bazaar and taking your precious time out to post your positive review. Geoff is indeed great with customers
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Questions & Answers
Russasked
What was the issue with my review which was rejected regarding Furniture Bazaar poor customer service re chair cable repairs.
Regards Russell Gardiner
No answers
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Mitixa P.Furniture Bazaar
Thank you so much for shopping at Furniture Bazaar and taking some time out to post your positive review. We have a great team in our store, really so happy to see you happyGeoff is indeed great with customers