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Gaggia Accademia
GiovanniPenang
Gaggia Accademia Unreliable
I have a Gaggia Accademia now for ~ 5 years, the receiver tray started leaking after the 1st year, but I repaired the silly looking "cable-type grommets" in there with glue, as it was flooding my kitchen counter regularly. But now, serious leakage has developed from hot water leaking when the pump is pressing the hot water through the ground coffee, so in the end I only get half a cup of coffee and the rest of the hot water is - again - on my kitchen counter.
What a crap design and what an unreliable machinery is this very expensive - if not t...Read more
otally overpriced - Italian over-promoted piece of junk! Does Gaggia have any sensible response to my complaints??? Don't buy this machine, I would recommend to everybody. = Annoyed Customer in Penang, Malaysia =
1 comment
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MichaelPerth
Disappointed
After owning 2 seaco machines for over 10 years we changed to Gaggia. This machine has been back for repair twice in one year and is going back again due to no steam function. Machine leaks and has caused rust in the machine. My seaco odea go was $899 and lasted many years. Shouldn’t be paying $2400 for a product that can’t last 1 year. Very dissatisfied
1 comment
Philips S.Gaggia
Hello there, Michael. Sorry to hear about the difficulties that you have experienced. We can imagine the disappointment and we like to get in touch to see if there is still something that we can do fo... Read more
r you. Please contact our colleagues on the below number: 1300 363 391Similar opinion? Write a review on ieatwords.com.au!
dsnovellVictoria
- 6 reviews
Very convenient and easy to use.
My previous machine was a SACO Talea Touch Plus which worked very well but began to have a couple of small problems after its long 10 yrs of daily use, so after much research I decided to get a Gaggia. It is very easy to use, makes a great cup of coffee and with the unique aroma coffee settings the machine adjusts itself to different grades of coffee after a few cups to perfect the brew from that particular bean, of course you can also adjust the strength of each coffee differently to the preset temps by moving the dial at the front. The machin...Read more
e has 3 coffee settings Expresso; Cafe(medium coffee)`; Cafe` Lungo (long coffee), and a steam or hot water button. Each of these settings can be adjusted to suit. On the right there are all the milk settings, Cappuccino; Latte` Machiatto ( more like what we call a Latte`); Latte` (frothed milk only) and a Clean button for the milk jug. We make a lot of cappuccinos so we do end up having to refill the water tank a little more often than you would if you were only making black coffees as the machine rinses itself after each coffee or frothing of milk. The milk jug is great, we had the silicone tube replaced with a slightly narrower one so it would produce hotter milk. The jug sometimes splatters when making frothed milk but I have learnt that if the jug is freshly cleaned it is fine and if the jug has been in the fridge, I just press the Clean button and it will steam the milk line clean of any residue and then froth milk without splattering. It is very easy to use and to set all the different coffee types to your preference with minimal cleaning day to day. There is also a separate frothing nozzle which will allow you to dispense hot water for teas or froth milk with a little jug. The unit can be set to turn on at a particular time in the morning and then go on standby after the time you have set, e.g., one hour where it will first rinse and then turn itself off. A very efficient and easily to use and maintain coffee machine which makes great coffee! Highly recommended!4 comments
Philips S.Gaggia
Hi there! Thank you for your elaborate review, really awesome! It sounds like you've really become an expert in making coffee (and cappuccino's), and probably in enjoying them too. ;-)
Kind regards,
The Philips Australia team
We have had this machine for 3 and 1/2 months. It makes a good coffee and I enjoy using it. I would say the only down fall is if you mainly make cappuccinos you will need to empty the water tray more ... Read more
often and ensure the milk jug is washed thoroughly each day with hot soapy water because it has a tendency to splatter quite often. I press the clean button before making a cappuccino but the cycle doesn't always give a good clean it is only a short cleaning burst, so end up stopping the frothing part and let the coffee finish. I then finish topping with milk by pressing the Latte button, the milk always froths really well - I know the milk splattering can be a bit frustrating, I'm not sure if there is a better tip here?Philips S.Gaggia
Hello again, please call us on 1300 363 391 (if you are Australia). We’d like to get in touch and see if we can help you.
Kind regards,
The Philips Australia Team
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Impossible to recommend
Purchased new February 2014. Despite cleaning the brew group regularly and performing all maintenance tasks when prompted and using appropriate products purchased from the supplier, this machine has been extremely unreliable. No problems with any of the coffee functions, but the milk and cleaning functions on the right-hand side of the machine have been problematic. In for warranty repair three times for a total of twelve weeks. May 2014 - no milk buttons worked - thermostat replaced. March 2015 - after similar problem over two months valves and boiler replaced. June 2015 valves and carafe replaced. Now milk functions work only intermittently. Not happy!
11 comments
Philips S.Gaggia
Hi Phil,
We do understand how frustrating it is to have to spend time getting the machine fixed. Having said that, it sounds like it needs more work and we'd like to take care of it. Can you reach out to us on 1300 363 391?... Read more
Kind regards, The Philips Australia TeamThanks for the reply. I contacted Philips on this number on Friday 23 September and was told by Lane, to whom I have spoken on many previous occasions, that Segafredo now servives Gaggia machines.
Sorrry, I spoke to Lance!
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anneTULLY
Extremely Reliable
I have previously reviewed my Gaggia Accademia Coffee Machine and just wanted to give an update 12months or more on.
This machine has faithfully made me 2 - 4 cups of coffee everyday since I have owned it (and it was secondhand).
Recently, after I neglected to do the full descale (which machine reminds you when needed everytime you turn it on) for quite a long period, it refused to finish clean so I turned off machine for a while and tried again.
It did the same thing so I left machine for about 10 days whilst I was away.
On my return I tho...Read more
1 comment
Philips S.Gaggia
Hi Anna,
Thank you for your valuable feedback, we're very happy to hear you're happy with your coffee machine!... Read more
Kind regards, The Philips Australia TeamSimilar opinion? Write a review on ieatwords.com.au!
Mark1937Perth
- 2 reviews
Fantastic Machine!
Straight out of the box this machine required very little adjustment to the settings. The measures of espresso and milk were fantastic for Mach Latte and Cappuccino. Milk temperature was also perfect and I was a little worried as a lot of automatic machines have trouble frothing the milk at a reasonable temperature. The ability to easily adjust espresso strength on the fly is also great for individual coffee perfection. Great choice and highly I recommend.
Milk frothing was perfect, looks awesome and ease of use.
Water level can catch you out if not careful as it is only about 4 cups worth, otherwise PERFECT in every way!
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wilma54MELBOURNE
looks superb, good coffee, Have grown to like machine
Eventually bite bullet and bought an automatic machine. Unfortuately after Gaggia Evolution all the instructions and eventual cleaning has reduced my enjoyment of making my own lattes. The carfe spits soya milk over machine and floor, experimented with different milks to prevent. Makes great froth, coffee at touch of buttons
Grinds the beans, programmable, 3 froth programmes excellent
spits thick soya milk
1 comment
I bought this machine in October 2011. The only problem I've had is the Latte Machiatto button has never worked properly from the start but the Gaggia agent is to far away for me to find the time to ... Read more
take the machine. Cleaning also seems to be continuous even though we only make 1-2 cups of coffee per day. I have had problems with the milk caraffe also. I have found that if I position the caraffe in the clean position and clean when full, the steam blows any air bubbles out and it doesn't splutter. I repeat this every time I refill the caraffe.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Leighton Willettasked
I cannot get my machine out of descale because the stage is not being recognized. Is there a way to manually get it out of the descale function?
4 answers
Hi, You could try to trick the machine by going into the menu and starting a new descale, without adding the tablet or descale mixture? Turn the machine off at the power, wait ten minutes and turn back on? Good luck!
Philips S.Gaggia
Hi Leighton, thanks for your comment. How odd that your machine stays in the descale mode. We'd be happy to look into this for you. Feel free to reach out to us on Facebook and/or Twitter (@PhilipsCare) for further assistance. Alternatively, you can contact our support team by phone on: 1300 363 391.
Kind regards,
The Philips Australia Team
Thank you for the reply. The issue is that the machine does not see the milk carafe. When I got into diagnostics, I can get the carafe into both clean and brew ( carafe clean and carafe milk) but carafe present is not selected at all. I’ve cleaned the circuit. Without the machine knowing the carafe is present there appears to be no way to get it out of descale. There is no way to restart the cycle. I left it unplugged and dry for five days and when I plugged it in it when straight back to the descale. I cannot figure it out! There seems to be no way to trick the machine out of descale mode
Lvsasked
My gaggia academia automatically goes to standby and switches off immediately after I turn it on. Can you please tell me why and how to fix it?
2 answers
Try to turn it off at the powerpoint, wait ten minutes turn it back on and go into the settings mode to check the standby settings. There may also be a fault? I would also check the brew unit and trays are all clear and clean before turning on.
Philips S.Gaggia
Hi there. Hmm, we're not entirely sure. Did you try and reset it by unplugging the Saeco and plugging it back in after a minimum of 10 seconds? Please feel free to reach out to our specialists, as we'll then be able to gather a bit more information to troubleshoot. You can give them a call on: 1300 363 391 (AU) or 0800 658 224 (NZ).
Kind regards,
The Philips Australia Team
Needa coffeeasked
Hi, we have a Gaggia Accademia coffee machine and the top part of the arm has fallen apart as the plastic bits that hold it together have snapped off. Where can we buy a new part for this? Do we have to buy the full carafe? How much will it cost? We live in Adelaide.
4 answers
I had one replaced under warranty. Ring Segafreddo Zanetti’s national enquiry number 1300 660 976. I found them very helpful.
Our milk carafe was faulty and we had it replaced under warranty at the store that we purchased it from and that also service our machine.
Philips S.Gaggia
Hi there, sorry for our delayed reply. It's unfortunate to hear you've experienced some trouble with our Gaggia Accademia. We think it'd be best if you'd reach out to our team by phone about this. You can reach them at 1300 363 391. Hope they'll be able to help you in finding the replacement parts.
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Philips S.Gaggia
Hi there, Giovanni,
Thank you for reaching out here and letting us know about your experience with your Gaggia Accademia. It goes without saying we regret hearing it hasn't been great to say the leas... Read more
t. If you wish, we could see if there's something that can be done for you? Please feel free to contact us on 1-800-880-180, so we can assist you further. Take care and again, thanks for letting us know about this. We appreciate your feedback.