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Gaggia Accademia Unreliable
I have a Gaggia Accademia now for ~ 5 years, the receiver tray started leaking after the 1st year, but I repaired the silly looking "cable-type grommets" in there with glue, as it was flooding my kitchen counter regularly. But now, serious leakage has developed from hot water leaking when the pump is pressing the hot water through the ground coffee, so in the end I only get half a cup of coffee and the rest of the hot water is - again - on my kitchen counter.
What a crap design and what an unreliable machinery is this very expensive - if not t...
otally overpriced - Italian over-promoted piece of junk! Does Gaggia have any sensible response to my complaints??? Don't buy this machine, I would recommend to everybody. = Annoyed Customer in Penang, Malaysia =
After owning 2 seaco machines for over 10 years we changed to Gaggia. This machine has been back for repair twice in one year and is going back again due to no steam function. Machine leaks and has caused rust in the machine. My seaco odea go was $899 and lasted many years. Shouldn’t be paying $2400 for a product that can’t last 1 year. Very dissatisfied
Very convenient and easy to use.
My previous machine was a SACO Talea Touch Plus which worked very well but began to have a couple of small problems after its long 10 yrs of daily use, so after much research I decided to get a Gaggia. It is very easy to use, makes a great cup of coffee and with the unique aroma coffee settings the machine adjusts itself to different grades of coffee after a few cups to perfect the brew from that particular bean, of course you can also adjust the strength of each coffee differently to the preset temps by moving the dial at the front. The machin...e has 3 coffee settings Expresso; Cafe(medium coffee)`; Cafe` Lungo (long coffee), and a steam or hot water button. Each of these settings can be adjusted to suit. On the right there are all the milk settings, Cappuccino; Latte` Machiatto ( more like what we call a Latte`); Latte` (frothed milk only) and a Clean button for the milk jug. We make a lot of cappuccinos so we do end up having to refill the water tank a little more often than you would if you were only making black coffees as the machine rinses itself after each coffee or frothing of milk. The milk jug is great, we had the silicone tube replaced with a slightly narrower one so it would produce hotter milk. The jug sometimes splatters when making frothed milk but I have learnt that if the jug is freshly cleaned it is fine and if the jug has been in the fridge, I just press the Clean button and it will steam the milk line clean of any residue and then froth milk without splattering. It is very easy to use and to set all the different coffee types to your preference with minimal cleaning day to day. There is also a separate frothing nozzle which will allow you to dispense hot water for teas or froth milk with a little jug. The unit can be set to turn on at a particular time in the morning and then go on standby after the time you have set, e.g., one hour where it will first rinse and then turn itself off. A very efficient and easily to use and maintain coffee machine which makes great coffee! Highly recommended!
Impossible to recommend
Purchased new February 2014. Despite cleaning the brew group regularly and performing all maintenance tasks when prompted and using appropriate products purchased from the supplier, this machine has been extremely unreliable. No problems with any of the coffee functions, but the milk and cleaning functions on the right-hand side of the machine have been problematic. In for warranty repair three times for a total of twelve weeks. May 2014 - no milk buttons worked - thermostat replaced. March 2015 - after similar problem over two months valves and boiler replaced. June 2015 valves and carafe replaced. Now milk functions work only intermittently. Not happy!
I have previously reviewed my Gaggia Accademia Coffee Machine and just wanted to give an update 12months or more on.
This machine has faithfully made me 2 - 4 cups of coffee everyday since I have owned it (and it was secondhand).
Recently, after I neglected to do the full descale (which machine reminds you when needed everytime you turn it on) for quite a long period, it refused to finish clean so I turned off machine for a while and tried again.
It did the same thing so I left machine for about 10 days whilst I was away.
On my return I tho...
Straight out of the box this machine required very little adjustment to the settings. The measures of espresso and milk were fantastic for Mach Latte and Cappuccino. Milk temperature was also perfect and I was a little worried as a lot of automatic machines have trouble frothing the milk at a reasonable temperature. The ability to easily adjust espresso strength on the fly is also great for individual coffee perfection. Great choice and highly I recommend.
Milk frothing was perfect, looks awesome and ease of use.
Water level can catch you out if not careful as it is only about 4 cups worth, otherwise PERFECT in every way!
looks superb, good coffee, Have grown to like machine
Eventually bite bullet and bought an automatic machine. Unfortuately after Gaggia Evolution all the instructions and eventual cleaning has reduced my enjoyment of making my own lattes. The carfe spits soya milk over machine and floor, experimented with different milks to prevent. Makes great froth, coffee at touch of buttons
Grinds the beans, programmable, 3 froth programmes excellent
spits thick soya milk
Questions & Answers
I cannot get my machine out of descale because the stage is not being recognized. Is there a way to manually get it out of the descale function?
Hi, You could try to trick the machine by going into the menu and starting a new descale, without adding the tablet or descale mixture? Turn the machine off at the power, wait ten minutes and turn back on? Good luck!
Hi Leighton, thanks for your comment. How odd that your machine stays in the descale mode. We'd be happy to look into this for you. Feel free to reach out to us on Facebook and/or Twitter (@PhilipsCare) for further assistance. Alternatively, you can contact our support team by phone on: 1300 363 391.
The Philips Australia Team
Thank you for the reply. The issue is that the machine does not see the milk carafe. When I got into diagnostics, I can get the carafe into both clean and brew ( carafe clean and carafe milk) but carafe present is not selected at all. I’ve cleaned the circuit. Without the machine knowing the carafe is present there appears to be no way to get it out of descale. There is no way to restart the cycle. I left it unplugged and dry for five days and when I plugged it in it when straight back to the descale. I cannot figure it out! There seems to be no way to trick the machine out of descale mode
My gaggia academia automatically goes to standby and switches off immediately after I turn it on. Can you please tell me why and how to fix it?
Try to turn it off at the powerpoint, wait ten minutes turn it back on and go into the settings mode to check the standby settings. There may also be a fault? I would also check the brew unit and trays are all clear and clean before turning on.
Hi there. Hmm, we're not entirely sure. Did you try and reset it by unplugging the Saeco and plugging it back in after a minimum of 10 seconds? Please feel free to reach out to our specialists, as we'll then be able to gather a bit more information to troubleshoot. You can give them a call on: 1300 363 391 (AU) or 0800 658 224 (NZ).
The Philips Australia Team
Hi, we have a Gaggia Accademia coffee machine and the top part of the arm has fallen apart as the plastic bits that hold it together have snapped off. Where can we buy a new part for this? Do we have to buy the full carafe? How much will it cost? We live in Adelaide.
I had one replaced under warranty. Ring Segafreddo Zanetti’s national enquiry number 1300 660 976. I found them very helpful.
Our milk carafe was faulty and we had it replaced under warranty at the store that we purchased it from and that also service our machine.
Hi there, sorry for our delayed reply. It's unfortunate to hear you've experienced some trouble with our Gaggia Accademia. We think it'd be best if you'd reach out to our team by phone about this. You can reach them at 1300 363 391. Hope they'll be able to help you in finding the replacement parts.
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