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Reviews

1.5

10 reviews
5
(1)
4
(0)
3
(0)
2
(1)
1
(8)
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    brian D.

    brian D.Illawarra, NSW

    stay away

    published

    service dept could even replace a fuel filter properly, had a very strong fuel smell in the car, when questioned about it the head mechanic said he couldn't smell it. Ended up getting the car towed back to them to be rectified. We will never go back there again

    Mick

    MickIllawarra, NSW

    Do not do business with these people

    published
    Kiley

    KileySanctuary point

    • Verified customer

    Thieves, callous, rude .

    published
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    Sales man trying to rip you off

    published

    Was going to trade in my car and buy another had a reasonable trade in price plus cash on top until the sales man wanted to play games and put the price up even though we had agree on a price and now my car wasn't worth crap, then saying we have had someone looking at the car that day and is coming back tomorrow with a deposit, and did I want to make a deposit first so I thought I'm not playing theses games, told them I don't want the car they can sell it.
    Next day the same sales man from gateway decided to call me and offer the original deal no one was coming to put a deposit on the car just trying to trick me into paying more and getting a deposit



    No thanks you had your chance

    Gateway KIA most dishonest and untrustworthy dealer

    published

    This is a warning to any person looking to buy a KIA, particularly a vehicle from Gateway Motor Group in fairy Meadow. After purchasing a new KIA stinger, find out a week later after I take delivery that car was damaged and resprayed. This information was not disclosed to me by dealer but by inadvertent correspondence. They attempted to conceal this and not disclose. Any person looking at a car from this company should avoid at all costs they are corrupt.

    dara

    daraSydney

    • 2 reviews
    • 1 like

    Very bad experience of purchasing a vehicle

    published

    I purchased a vehicle from this dealership, the vehicle had issues, they hol it for 5 month to Fix the issues, but Still not happy with the vehicle,, I don't recommend to anyone buy vehicles from them.. good luck

    Service department - Arrogant

    published
    • Verified customer

    Pathetic Service

    published
    Trish

    TrishHunter Region, NSW

    • 6 reviews

    Lots of help from Ray

    published

    Always believed female used car sales personnel would improve the business and Ray certainly validated this - made our purchase of a used Renault such a good experience - some delays in car delivery - not gateways fault - Highly recommend Ray at Gateway Woolongong.

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    Josephine1348

    Josephine1348Sydney

    • 5 reviews
    • 7 likes

    Callous

    published

    Questions & Answers

    Darren P.

    Darren P.asked

    I want to know why gateway Wollongong is holding my car to ransom with out telling me or just a simple phone call why Im waiting for Mitsubishi head office. A simple question requires a simple answer.you have now had my work Ute since 11th of December 2022 its now 17th of December Im more than sure what gateway are doing is illegal. Im so upset with Gateway that I now have my solicitor involved. Leasing with customers is most important.no wonder it only has 1.5 star rating. As a Wollongong business owner I could not possibly recommend gateway services to anyone anymore. Im sorry your poor customer relations has let me down. And Im going to make sure through social media how disgusted I really am.

    2 answers
    Kiley
    Kiley

    Yes I had a terrible experience with them service was about money manager is rude .

    Mick
    Mick

    They are the most disgusting company to deal with! I had soooo many issues with Gateway ford! they lied they falsified documents and did all they could to try not to leave a paper trail of the major failures we had on our car.
    The amount of deception was absolutely appalling. There really needs to be a royal commission into the car industry and the way in which they operate. At the moment they are lawless. I wonder how many heads would roll if that could come to fruition.
    And I wonder how many people have lost there life or loved 1 because of these cowboys patching up cars that are not fit to be on our roads. Speak to McGuire and Mcinerney we did and got a full refund of purchase price for our lemon but be prepared to fight they count on you backing down.

    Yusuf Pingar

    Yusuf Pingarasked

    Hi All, can you please let me know if I can trust this dealer when buying a used car? After reading all your comments I am scared. I am buying a Toyota and have identified a few things that need fixing before delivery. Your feedback will be appreciated. Cheers

    4 answers
    Bernie
    Bernie

    I cannot tell you anything about the sales department, but after sales service would be a worry as their current service is really poor - I couldn’t recommend them.

    Yusuf Pingar
    Yusuf Pingar

    Thank you Bernie for your feedback. Cheers

    dara
    dara

    Hi Yusuf, If you have't purchased yet, then just get away from this people, they have no morals, you probably read my concern about the experience I had with them, the car still remains unfixed after 5 month,

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