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MURUGANWestern Australia
- Verified customer
i dont recommend
They build very quick. if you any issues after you got key please fix it straight away. i had problem with my home may cracks everywhere. Tradesperson came one day to fix crack but he said you got more cracks wait another few months you will get more crack will fix it later. now they said you fix it yourself its come under owner maintenance. don<t believe them. last month my shower screen explode. They using some poor quality products. G2570
1 comment
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Ian and Kayleen BradfordPeel, WA
- Verified customer
Our dream retirement home.
Our building progressed smoothly through out each stage of construction with good communication between ourselves and the building supervisor.
We have been very happy with the build quality with only small touch ups after first final inspection.
Any issues we have had, have been acknowledged with satisfactory outcomes with Gemmill's staff going above and beyond to help resolve the issues.
While our costs have exceeded our initial estimates, we have been kept fully informed through out the build process with no hidden surprises at the end
1 comment
Gemmill H.Gemmill Homes
Hi Ian and Kayleen, Thank you for leaving a review for Gemmill Homes. We are thrilled to hear you enjoyed the build. We hope you make many happy memories in your new home. If you ever need anything, p... Read more
lease do not hesitate to contact us at [email protected]
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Never againPerth, WA
- Verified customer
So many let downs
To say we are utterly disappointed with this builder is an understatement. We built in 2011/2012 and are still having issues that are unresolved. The biggest issue we have had is our leaking shower in our ensuite. We have had our shower ripped out multiple times and are now having to go through the entire process yet again!! We have damaged carpets and are living with water pooling into our walk in robe and after waiting for 4 months, we are still yet to hear when this issues will be rectified. The after sales service from Gemmill is extreme disappointing as is the lack of concern given for actually fixing the issues.
1 comment
Gemmill H.Gemmill Homes
Hi @Never again,
Thank you for taking the time to leave this feedback. We are disappointed that you have not enjoyed your experience with Gemmill Homes. Are you able to send us an email at customerse... Read more
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AmberPerth, WA
- Verified customer
My Dream Home
Gemmill Homes built my home in 2011 and though I didn’t select one of their many great house plans but opted to design my own to suit my block (thanks to the patience of the Senior Designer/Project Development Consultant) and chose one of the Gemmill Homes elevations they had on display. They did a great job turning my dream into a reality and I still get passers-by commenting on the great exterior look. Friends and family are also impressed with the quality of the interior features.
The prestart was comprehensive and enjoyable and the staff ...Read more
1 comment
Gemmill H.Gemmill Homes
Hello Amber
Thank you so much for your feedback. We always strive to provide the best experience for our clients so this is fantastic to hear. ... Read more
If you need anything further, please contact [email protected]. Thank you again!Similar opinion? Write a review on ieatwords.com.au!
HomereviewPerth, WA
- Verified customer
Great Quality, Good Price and Friendly Service
My family and I have built multiple projects with Jennings, Ventura, Impressions, Celebration Homes, Gemmill Homes and Broadway and we all agree that Gemmill were the best!!
No building company is perfect but in truth their quality of build is far above their price point. The cheaper builders like Celebration Homes are ok but in reality that's all they are, they offer no flexibility on simple things like P50 negative detail, cavity sliders, 28c internal doors etc and companies that do generally charge you a fortune for the privilege! With Gem...Read more
mill we found that they were ( within reason ) willing to do what ever we wanted and if they couldn't they had a legitimate reason why. But they didn't over charge because they didn't consider it out of scope and were willing to build the home the client wants rather than put it in the too hard basket. We found everyone from Ross our Sales rep, through to Liz and Laine for our pre start and colours through to Lance our site supervisor pretty much faultless. We even found with one small issue ( that wasn't actually Gemmill's fault ) their construction manager James and Craig himself even got involved and resolved it on our behalf almost instantly. A huge thank you to Gemmill Homes for building our new family home to such a high quality and making us feel valued throughout the entire process.1 comment
Gemmill H.Gemmill Homes
Hello there!
We love to hear positive feedback from our clients about our workmanship and staff. Thank you for taking the time out of your day to leave us a review.... Read more
If you need anything further, please contact [email protected]. Thank you again.Similar opinion? Write a review on ieatwords.com.au!
RustyPerth
- 2 reviews
- Verified customer
Gemmill does stand behind every home...
We built 8 years ago with Gemmill homes in Perth and a few years ago we noticed that our bath wasn’t working so we notified Gemmill to see if it was covered inter structural warranty, which we initially were told it wasn’t. We persued further with Gemmill who eventually sent out original plumber to look and see what issue was and identified that problem was caused by fault during original installation.. Since they have fully rectified issue and also noticed some issues that were due to change in building regulations and fixed those as well. We are glad that some builders still take pride in product they supply. Gemmill homes definitely do stand behind every home they build...
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A. BrownePerth
- Verified customer
We love our new home! Thank you Gemmill Homes.
The planning stage was crucial and the efforts of Gemmill Homes relating to this paid off. The project cost came in as predicted. The quality of the workmanship was to a high standard and all staff involved in the build were approachable, contactable and professional to deal with throughout. There was regular contact with ourselves throughout the build and so we were consistently aware of the progress. We were working to a tight deadline but Gemmill Homes managed to deliver as they said they would. There have been some minor defect issues howe...Read more
ver, these have been attended to in a timely manner and resolved. We love our new home. It is everything we thought it would be. A special thank you to Lindy Webb for taking the time to plan the venture! Lance Leung ( Site Supervisor) delivered a high quality finish for which we are very grateful. Thank you to all at Gemmill Homes for making this happen. From, The Browne Family.1 comment
Gemmill H.Gemmill Homes
Hi Aoife,
Thank you so much for taking the time to leave us a review. We hope you create some wonderful memories in your new home.... Read more
Regards, Craig and the team at Gemmill Homes.Similar opinion? Write a review on ieatwords.com.au!
ChasMandurah
- Verified customer
Great experience
I built a house for myself and my elderly mother in Mandurah area. I would give 4.5 stars, taking 0.5 stars as the sales person lied to me, as soon as Craig Gemmill found out about this he rectified the situation immediately. From then on everything was excellent. The build was exactly to plan and delivered exactly on time. I waited 12 months before writing the review to make sure nothing else went wrong but everything has been perfect. I had an independent inspector look over the house before taking possession and he had never seen one so well...Read more
done, with only a couple of scratches to fix. The cost was also exactly what was quoted. All in all me and mum are really happy with Gemmill and all the staff besides the sales staff were amazing. We definitely recommend them, and will go with them next time we build. Thanks Craig and Gemmill homes staff, Chas...1 comment
Gemmill H.Gemmill Homes
Hi Chas, Thank you for taking the time to leave a review for Gemmill Homes. We really appreciate your feedback. It is good to hear you and your mum are enjoying your new home. Please feel free to cont... Read more
act me directly at [email protected] Regards, Craig and the team at Gemmill HomesSimilar opinion? Write a review on ieatwords.com.au!
Happy ConsumerAU
- 2 reviews
- Verified customer
Great custom-built home
At the beginning of our house building process we thought that we had to go with a custom builder to achieve the quality we wanted and to build the house we have designed together with a Designer. We therefore signed up first with Beaumonde Homes. However, the relationship with Beaumonde turned sour after our Sales contact left the company. After this experience we approached Atrium Homes before we realised that this also would not work for us in any way.
Once again, we were looking for another builder which we found in Gemmill Homes. We never...Read more
1 comment
Gemmill H.Gemmill Homes
Good Afternoon Happy Consumer. Thank you for taking the time to share your feedback and build journey with us. I am happy Gemmill Homes could assist you with your new home build and requests. I will p... Read more
ass your feedback onto our whole team, especially Lindy and James. Enjoy your new home. If you need anything in the future, please feel free to contact me directly at [email protected] Regards, Craig GemmillSimilar opinion? Write a review on ieatwords.com.au!
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Wayne and JoanPerth
- Verified customer
Thank You Gemmill Homes
We have been in our new home for 4 months and could not be happier with the result. The fittings and appliances used are of a high standard and all of the staff and tradespeople were very professional to deal with. Our Site Start Supervisor was fantastic and assisted us greatly with advice on earthworks, fencing and retaining walls. Our Client Administrator was amazing with her assistance and knowledge of products and colour choices. Our site Manager was very efficient with his attention to detail and ensured any variations were carried out as requested. Our Client Liaison person always returned our emails/calls and was very helpful.
Based on our experience, we would recommend Gemmill Homes without hesitation.
1 comment
Gemmill H.Gemmill Homes
Thank you Wayne and Joan for taking the time to share your feedback and your recommendation. I am please to hear you are enjoying your new home. I will pass your comments onto our team. Please feel fr... Read more
ee to contact me directly at [email protected] if you ever need to. Regards, Craig GemmillSimilar opinion? Write a review on ieatwords.com.au!
- Verified customer
Beautiful home, excellent service throughout
We chose to build with Gemmill as they offered great service from the outset, a competitive price and a willingness to be flexible and adaptable in the design. The team member who we first met at the display home worked tirelessly over a few months to refine and perfect our design, incorporating lots of personal requests regarding dimensions, materials, layout and finishes. He listened to what we wanted and looked for cost effective solutions to give our house the wow factor we wanted on our budget. He took an interest in the block (2.5 acre bu...Read more
sh block), considered layout, aesthetic factors and bush fire requirements. He was extremely patient with us and communicated really well throughout this part of the build. We continued to receive excellent service throughout the pre-start phase. The process was extremely logical and took place in two parts, allowing enough time for colour selections and selections of fixtures and fittings. We were able to visit suppliers beforehand or research online so that we could make informed decisions and get exactly what we wanted. They were also happy to quote for and include non-standard items which I understand some builders are unwilling to do. At this point, had we have been paying for a custom design service we would have spent a fortune but this was all included with Gemmill. The pre-start consultant was extremely knowledgeable and skilled, offering us alternative solutions and giving clear feedback to guide us through the process. We came away from restart with a clear picture of what our house would look like and an upfront costing. We felt comfortable to select the options we wanted without being pressured to spend more or cut things out that were important to us. The communication from the pre-start coordinator was also excellent, she kept us informed at every stage and remained patient with our numerous questions. Between pre-start and construction, there were a few challenges. These mainly revolved around complying with bush fire requirements which we have come to learn is a very tricky process. There were a couple of errors made although my understanding is that this could have been the case with any builder as the requirements are relatively new and a bit of a minefield. The team at Gemmill worked hard to rectify any issues and continued to keep us well informed. We had also arranged to do some of our own site works which caused a couple of issues. Unfortunately the Site Start Supervisor was pretty poor at staying in touch and getting back to us so as soon as we were allocated our liaison person we went through her every time who was once again excellent. The building process itself was very smooth. We were allocated an experienced and professional site supervisor who once again, kept us well informed and scheduled the various trades efficiently so that the house was built in quite a short time frame. He took pride in his work and in creating our home and the various stages were completed to a high standard. Inevitably there were a couple of issues along the way however these were dealt with promptly and rectified with minimal stress to us. We were excited to receive the keys in early June and moved in within a couple of weeks. We are exceptionally happy with our beautiful home and feel that it has been built to a high standard. The quality of the build is very good and we have had no regrets about choosing Gemmill. During the first few weeks of living here we have come across a few minor problems. We have continued to receive excellent service from the service department who have been prompt to send out tradespeople to rectify any teething problems. Thank you Gemmill for making our building experience such a positive one and for building our beautiful home.1 comment
Gemmill H.Gemmill Homes
Hi Sam, Thank you for sharing your feedback. It is great to read about your experience and thank you for taking the time to share about each stage in detail. I will share your feedback with our team m... Read more
embers. Thank you for choosing Gemmill Homes as your new home builder. If you ever need assistance, please do not hesitate to contact me at [email protected] Regards, Craig Gemmill.Similar opinion? Write a review on ieatwords.com.au!
RadPerth
- Verified customer
Absolute professionals
One of the best in their Calibre with excellent service.
I have built several homes in the past but I should admit, building with Gemmill Homes was the best experience I have ever had.
Sales development coordinator alongside their pre start consultants and the building supervisor helped us throughout the process.
I am a fussy client and to be honest quality of build and their services way exceeded my expectations.
Will be building with them for sure in the future.
Many thanks For one of the best building experiences I have ever had.
1 comment
Gemmill H.Gemmill Homes
Thank you so much Rad for your positive review. It was great to read your feedback and know that your building experience with Gemmill Homes was enjoyable. I will certainly pass on your comments to al... Read more
l the team at Gemmill Homes. Please feel free to contact me at [email protected] if I can assist you in the future. Regards, Craig Gemmill and the team at Gemmill HomesSimilar opinion? Write a review on ieatwords.com.au!
Susan
- 3 reviews
- Verified customer
Fantastic Experience! Always recommend
-we love our new home, the building progress went smooth and the quality hopefully if stays like this couldn’t get better. Once building commenced I would get updates of progress and if am happy with the finish. They would be great with timing like when they say next week bricks are in, they were definitely in.. always prompt with their timing.
- very well managed. We meet both of our supervisor, and a pleasure with both assistance. They we always helpful with tips and making things more understanding and clear. They were always able to ope...Read more
n house up after building was finished at our timing for painting quotes. - customer support was excellent. When ever I emailed or called they will never keep me waiting and where always helping to our benefits.1 comment
Gemmill H.Gemmill Homes
Thank you so much Susan for your review and your recommendation. Your words are greatly appreciated and I will personally pass your thanks onto our team here at Gemmill Homes. I hope you continue to e... Read more
njoy your new home and please feel free to contact me anytime at [email protected]Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Great experience building with Gemmill homes
We moved in our new home and it has been a great experience from the start itself .the entire construction did not take more than 6 months.
The house was build exactly as plan and everything was just perfect.
Customer service and support was amazing. Special thanks to Aaron,April lamb, Kerry, Sarah,lance and many thanks to Gemmill homes for constructing our dream house as beautiful as we wanted.
1 comment
Gemmill H.Gemmill Homes
Dear Hiral
Thank you for taking the time to leave your feedback and I am very happy you have enjoyed your building experience with us. I will personally pass on your thanks to the staff who assisted y... Read more
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Geoffrey C.Mandurah
- Verified customer
LEAP OF FAITH.....PRAYERS ANSWERED
Decided to move from Brisbane to Mandurah. Walked into a GEMMILL display home in Lakelands. Bought a lot to accommodate the larger than average house design and initiated the build with GEMMILL HOMES. Construction began with me still residing in Brisbane. Was not able to attend all the recommended meetings with the building supervisor however managed the pre-tile meeting. The quality of workmanship and attention to detail was impressive. GEMMILL happened to be decommissioning the Lakelands display home and gave me the 3D mirrors at no charge ( ...Read more
I had enquired about where to buy some )...a very nice gesture. The project supervisor I met at the pre-tile meeting was quietly spoken, very competent and on the ball. As the build progressed, there was the occasional delay in getting answers to my queries due to personnel changes at the main office, but was of no consequence. The progress of the build was recorded with photos and I was able to follow it on line-on using the GEMMILL supplied iPad. The project was completed on schedule. I was very pleased with the performance of GEMMILL HOMES.2 comments
Gemmill H.Gemmill Homes
Thank you so much Geoffrey for your positive review. Your kind words are greatly appreciated and I will personally pass on your feedback to the team at Gemmill Homes. I hope you continue to enjoy your... Read more
new home and please feel free to contact me anytime at [email protected] Regards, Craig GemmillGemmill H.Gemmill Homes
Thank you so much Geoffrey for your positive review. Your kind words are greatly appreciated and I will personally pass on your feedback to the team at Gemmill Homes. I hope you continue to enjoy your... Read more
new home and please feel free to contact me anytime at [email protected] Regards, Craig GemmillSimilar opinion? Write a review on ieatwords.com.au!
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- Verified customer
Friendly helpful staff
I found the admin side dragged on a bit, but once the build started, it went quite fast! Very impressed, started building mid June, moved in just before Christmas! Building supervisor was very informative, told me things you never would've thought about when building a home, staff were friendly and very helpful, they certainly don't muck around! Any problems were fixed quite quickly!
1 comment
Gemmill H.Gemmill Homes
Thank you so much for your positive review. It was wonderful to read your comments and know that your building experience with Gemmill Homes was enjoyable. Please feel free to contact me at craig.gemm... Read more
[email protected] if I can assist you in the future. Regards, Craig Gemmill and the team at Gemmill Homes.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
10/10 would recommend to everyone
The customer service I received from Gemmill was second to none. The help and support I recieved from the everyone i delt with made my experience easygoing, i was very nervous being being a first home buyer but every question i asked was answered, as well as questions that I didnt ask but the client liaison thought i should know.
I had no issues with my pre start or the actual build itself. When the time came to do my final inspection the builder supervisor did the walk around with me and picked on anything and everything possible, even if i...Read more
t didnt need doing he wrote it down anyway because why not he said. I was sent emails constantly updating me on the progress of my build, aswell as receiving an ipad mini to watch the progress of the build through the Gemmill app. The client liaison would send me emails with papers to sign because she found certain appliances cheaper and newer models so i would get the money saved back. After 6 months went buy i missed my 6 monthly defect inspection by a week, but Gemmill still let me submit the form and came out to fix some minor cracks, which i was told would happen as i was the first house built in my whole estate. So all in all i would recommend Gemmill to everyone, they definitely make building a house an easy experience.1 comment
Gemmill H.Gemmill Homes
Thank you Ben for taking the time to provide your feedback, it is fantastic to hear your comments regarding the excellent communication and support you received throughout your build with Gemmill Home... Read more
s. We wish you all the best in your new home and please do not hesitate to contact me at [email protected] should you need to in the future. Regards, Craig Gemmill and the team at Gemmill Homes.Similar opinion? Write a review on ieatwords.com.au!
DamoPerth
- Verified customer
Great Build with Gemmill
We had a faultless journey with Gemmill, from contract and design through to pre-start and the final key hand over. We were well informed thought out the build and the Gemmill App was very handy to track the progress. All our team members we dealt with were very accommodating and helped guide us to build the house we are very proud of.
1 comment
Gemmill H.Gemmill Homes
Thank you Damo for your kind words about your building experience with Gemmill Homes. I am delighted that you are proud of your new home and I will personally pass on your feedback to all the team her... Read more
e at Gemmill. May you continue to enjoy your new home and please feel free to contact me anytime in the future at [email protected] Regards, Craig GemmillSimilar opinion? Write a review on ieatwords.com.au!
RhysPerth
- Verified customer
Beautiful, A dream come true.
I am very satisfied with the effort and workmanship towards the build of my home, it is of high quality. From the very beginning of when i walked in, sat down, and signed up, i had been treated by friendly, understanding reception. In turn it was greatly managed, with excellent customer service and support. If given the opportunity to ever build again, i would once again build with Gemmill.
1 comment
Gemmill H.Gemmill Homes
Thank you Rhys for sharing your positive building experience and taking the time to provide some feedback. I am delighted that you are happy in your new home and I will certainly pass on your comment... Read more
s to the team here at Gemmill Homes. You are welcome to contact me anytime in the future at [email protected]. Regards, Craig GemmillSimilar opinion? Write a review on ieatwords.com.au!
- Verified customer
Great Built. Amazing experience for our first home build.
Great customer support all the way from start to finish. A very good build quality. Even our independent building inspector found no structural issue except for few minor detailing but can be ignored otherwise. Whatever concerns were raised was handled efficiently. Our client liaison officer kept us updated us on each and every little progress which gave us a sense of being looked after, personally. Everything ran smoothly on time and with no delays whatsoever. A happy customer I should say we are and would not hesitate recommending Gemmill Homes to anyone asking for suggestions.
1 comment
Gemmill H.Gemmill Homes
Hi Uttam,
Thank you for taking the time to leave your feedback and recommendation. I will personally pass your thanks onto our team members. The team at Gemmill Homes and I hope you enjoy your new ho... Read more
Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Heta Gasked
Hi, Gemill. My home is nearly 5 years old now. I notice our front lime stone brick facade is staining from rain water because there is no gutter running along it. This was meant to be a feature wall showing off the house but now the brick is stained black on one side where the water runs off. Does your 25 building warranty cover this because there is no guttering?? is this structural?
Please contact me at [email removed]
1 answer
Gemmill H.Gemmill Homes
Hi Heta, Thank you for your question. We would like to get our Construction Team to look into this further. Can you please send us your home address and email in a private message? Regards, The Gemmill Homes Online Team
Sherineasked
Hi Gemill homes
I built my house with you in 2013 and I notice that my entire house is cracked at the ceiling.I think this is due to poor workmanship and I would like to know if you stand by your word and garantee for 25 years.Please don’t tell me it’s wear and tear as the building is only 4 years old.
Kind regards
Sherine
1 answer
Gemmill H.Gemmill Homes
Hi Sherine, Thank you for this feedback. We have also received your email from Thursday night too. We will have our team investigate your feedback further and get back to you shortly. Regards, Gemmill Homes
Nick Thomasasked
Why is it that you don't answer your phones? When ever you ask to speak to someone they are "busy" and "will call you back". They never call back. The service department's voicemail tells you to just send them an e-mail, but they don't reply. If you ask to speak to Craig Gemmill directly, they won't put you through. So much for standing behind every home he builds. I think I need to get a lawyer to get any where. Does anyone know how to get a straight answer from them?
5 answers
Gemmill H.Gemmill Homes
Hi Nick,
I am sorry to hear you have had issues contacting your Liaison officer. I have contacted the service department and understand they will be in contact soon.
Regards,
Craig Gemmill
Hi Nick,
I am having the same issue and have not heard from the manager yet can I just say the person you speak to today will not be the same person you speak to tommorrow the company has an extremely high turn over and the Service department don't act on the matters brought to thier attention. I have a roof that is leaking water in my main wardrobe and have had them try to fix the issue with no outcome. This has happened within the last 12 months I can empathize don't give up someone will.listen I asked to speak to Craig and was told its not going to happen. I hope Craig reads this as his company isn't running right and hasn't been running right for at least 12 months.
Yep, I have the same problem. No one wants to own the problem, they just pass it around until you give up. We gave up and just paid to have things fixed properly. 12 months of messing around was too much.
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Gemmill H.Gemmill Homes
Hi Murugan,
Kind regards The Gemmill Homes online teamThank you for your feedback. I believe our Service Department has been in communication with you to discuss the items you have raised.
Should you wish to discuss this further please contact us on [email protected] ... Read more