I have been with this fund for nearly 40 Years although not through choice. I have had so many problems dealing with them and their poorly trained staff.From the initial insult of having to wait 20 days to access your own funds and paying $50 for the privilege of doing so, now down to 10 days and no fee and they still can’t get it right.The majority of the staff have absolutely no idea what they are talking about useless would be a more apt description.They did not manage to process my request in the specified time even after several phone cal...Read more

I’ve been with GESB for 8 years. If I could rate these people as a 0 I would. It took them 5 months for a simple application to increase my life insurance above the default amount to come to a “decision”. After 3 months they applied to my GP for my health history. Actual History includes fractured arm (From a sport accident), “crunchy” shoulder and allergies. Their stated history also included “breast cancer” which I advised was absolutely not the case and I have never had cancer, which they “noted”. Five months after starting this painfully in...Read more

I wish I could give them zero! No wonder they have a low rating of 2.3 here & 2.7 on Google reviews! Only God knows how many more are not happy with them but haven't written about it!
Not knowingly I was signed up with them by my former employer even though I provided them with my own choice of super! When I contacted GESB to ask them to close my account, they agreed but they never did it! When for the second time I asked them to close it, they charged me the exit fee which was not fair as if they closed my account upon the first request, I di...Read more

I called GESB to talk about withdrawing my super when I retire next year. I expected to be sent a form and for that to be the end of it with me left to work it out myself. However the girl I spoke with was so helpful and took the time to make sure I knew exactly what I was doing. I felt very looked after and even though I know a lot about my fund I still learnt a couple of things and she gave some hypothetical examples so that I understood how the tax would affect me. This is about as close to getting a clear picture and direction without actua...Read more

If you want to deal with GESB and withdraw funds when you become eligible - put aside at least 7 hours and be prepared for snotty girls on the phone who have few customer service skills and very little knowledge of their products and services. 'Market volatility' is their favourite line as they tell you they have no idea how much you will get when the full 20 working days deposit wait time takes place. We 'lost' $500 in 24 hours because of 'Market Volatility'. To compare - I dealt with both Colonial and Ausfund a week before and their staff ...Read more