Absolutely terrible customer service!
My items arrived unbelievably late and no sympathy or compensation was given.
The customer service was terrible and condescending.
There are no returns either so they will only credit you to purchase again.
Won’t be ordering again.

Their site looks great and their goods come out in reasonable time. The dresses are cute online but what arrives looks like a Wish Fail. Have trouble with sizing? Too bad. If you purchased a dress from their ever rolling sale. No returns. No exchange. Also. Don't wash their goods. I purchased 3 dresses. All 3 shrank and faded to look tatty.

It’s a wonder they have any customers - their return policy is ridiculous, even just to exchange. I will never buy from them again. I’ll be sure to spread the word.

I bought a dress from Get Frocked online to wear for Christmas, when it arrived it wouldn't 'house' my girls comfortably as it had no stretch. I was a bit wary about the returns/exchange process as it seemed so particular BUT I followed their requests and received my larger size in good time for Christmas. Nicole was extremely professional and helpful - so thank you!

I brought a faulty item and they still would not provide a refund despite the stitching all coming undone (I tried to return 3 days after it being faulty) And noticed the same product on the floor also which had the same issue.

Received 3 items. All terrible quality. The fabric is ghastly. Prices about 5 times what they're worth. Terrible cut. Even the harmless duster is awful and would sweat all summer.

Quality of fabric for the price is not really acceptable compared with most Australian online fashion sites. Saying no returns or refunds on fit or faulty products isn't ok. I recieved faulty product and had to pay for return to them and pay again for a replacement jumpsuit to be sent back to me. I never heard of this before, i mean $35 for all the back and forward and they except none of that.

Worse online dress store available! Not only did my dress‘s not arrive it took 32 days for them to reply to me and was only offered a store credit! I don’t want to deal with this company again and am stuck with a $160 store credit for a store that doesn’t respond or send products! Have ordered another dress and am up to days 17 with no word apart from emails saying it’s shipped and again no response from owner!

Sizing of clothing is not correct..... very hit & miss
And honestly when they start their reply email with “hello lovely” I knew the sincerity & professional attitude of this company was questionable. Dress size was supposed to be XL I’m a standard 16 & it fitted my daughter who is a size 12. Would not refund or give credit.

Awful returns and exchange policies. Will not be returning. The dress I purchased was miles to short.. after contacting Get Frocked the day I received it (2 weeks after purchased), they said that because I purchased during a sale, it could not be exchanged.

I purchased a dress that arrived two weeks after the event I purchased it for. When it arrived it was two sizes smaller than the size guide showed. I returned my dress for another and they didn’t collect my parcel from post office for two weeks. No emails, no responses, no communication. Finally was offered a credit which was insufficient due to the amount I had lost on postage. Replacement dress arrived with uncut threads and unfinished edges. All this took months. Disgusted.

I purchased 2 dresses and a jumpsuit online, i found the quality of fabric and design were highly priced for what I actually received.
One of the dresses were not the same colour as advertised online, the image online was a lighter lilac shade and the dress is actually a bright purple - nothing like the image. Tried to get a refund or store credit but as I purchased it on Boxing Day sales I was told I was not entitled to any refund, exchange or store credit. I would never buy from this site again.

So many to choose from, what a problem to have. My only issue is when I return for another size it's $20+ extra for the item. Occasionally their sizes are not true. I always buy small, just exchanged a dress for a medium and that is slightly too small. Hopefully one of my daughters will wear it.

Just want to let the team know you do a wonderful job. Every time I order I receive my clothes in a couple of days. Keep up the great work. Keep recommending Get Frocked to all my friends.

I sent an email to Get Frocked asking whether they could express post my order as I was going overseas in one week. I received a response saying if I ordered that day, it would be sent by express post that day. I ordered on Monday morning and sent an email to confirm my order. My order did not arrive by the Friday morning I was flying overseas. I would not have made the order if they had only been honest that they could not meet my delivery requirements. Do not use these people. Salty Crush has a better range and much better customer service.

Clothes are absolutely gorgeous and always great service from here ! ! L O V E I T ❤️ .

Absolutely Love this store and the beautiful unique clothing they sell. I recently shopped at their Shellharbour store and the girl on was so friendly and helpful. I will recommend this store to anyone and will definitely be shopping here again.

My winter stock arrived super fast I emailed to thank them and I received a gift voucher They helped me with sizing and my jumpers and jackets were perfect the same as the images and the quality is very good I am one very happy customer

I order from the Get Frocked website all the time and just adore the clothing. They’ve always been incredibly helpful with all my enquiries and go above and beyond when I’ve needed assistance. They even went as far as to phone me the first time I ordered as there was an issue with my address, I had entered the wrong post code and they wanted to double check the correct post code.