This product was previously sold as the ghd V Gold Styler.
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ghd Gold Styler Questions & Answers (page 2 of 5)
90 questions from our users
Amy W.asked
Hey
I've just received a pair of ghd gold hair straighteners
Everything is working fine just wondered if it was normal that they made a slight noise near the on / off button while on?
1 answer
Customer C.ghd
Dear Amy,
Thank you for your query.
A private message has now been sent to yourself requesting some further details which will allow us to look into this for you with the relevant team.
Kind regards,
ghd
Suzy M.asked
Flashing red why?
1 answer
Customer C.ghd
Dear Suzy M,
Thank you for your query.
A private message has now been sent to yourself requesting some further details which will allow us to look into this for you with the relevant team.
Kind regards,
ghd
Raraasked
My GHD straightener is not heating up, light constantly flashing, and every few seconds it does a triple beep. I have tried keeping it warmer and no difference :( I got this 5 years ago but I hardly ever use it, only for special occasions, and have always kept it in its protective case it came with and fold the cord correctly. Please help
2 answers
Customer C.ghd
Dear Rara,
Thank you for your query.
A private message has now been sent to yourself requesting some further details which will allow us to look into this for you with the relevant team.
Kind regards,
ghd
May I please know what the answer is to this question as my ghd is doing the same thing.
Elizebeth B.asked
My GHD round iron was OFF but plugged in when I realized it was beeping and flashing red. Help??!!
1 answer
Customer C.ghd
Dear Elizabeth,
Thank you for your review.
We are sorry to hear about your experience with your ghd product and sincerely apologise for any inconvenience this has caused.
A private message has now been sent to yourself requesting some further details which will allow us to look into this for you with the relevant team.
Kind regards,
ghd
Leonieasked
My ghd straighteners are also flashing red halfway through straighting my hair. if I turn them off and back on again seems they are going okay again. I'm assuming they are gunna be stuffed soon!!
1 answer
Customer C.ghd
Dear Leonie,
We are sorry to hear about your experience with your ghd product and sincerely apologise for any inconvenience this has caused.
A private message has now been sent to yourself requesting some further details which will allow us to look into this for you with the relevant team.
Kind regards,
ghd
Julieasked
Hi there
My GHD Platinum straightener has started to flash red and beep. Its just over 12 months old and been fantastic. Used once a week and I love it. What is the email address so that I can make contact t with GHD. Hoping that such a great product at the price I paid does not only have a 12 month shelf life :(
Thanks
Julie
1 answer
Customer C.ghd
Dear Julie,
Thank you for your query.
We are sorry to hear about your experience with your ghd product and sincerely apologise for any inconvenience this has caused.
A private message has now been sent to yourself requesting some further details which will allow us to look into this for you with the relevant team.
Kind regards,
ghd
Annabelleasked
Sadly My GHD Straightener just died halfway through straightening my hair for a wedding. Although I have owned it for three years it is only used a couple of times a month, always kept in its protected pouch with the heat guard on, still looks new. I realise it is now out of warranty but surely for the price of the product the consumer has a right to expect a longer life expectancy, or are my expectations unrealistic? I have contacted GHD but have had no response so far. Very disappointed. This is my third GHD that has died.
23.9 Update on the above. Huge recommendation for GHD customer service in Australia. They did not hesitate to support me with my product issues. If you are having issues with your product give the team at GHD a call.
2 answers
Hi Annabelle! My GHD eclipse did the exact same thing, I kept it in a heat proof case, used it some times not even once a month. I had mine for just over three years. I was very annoyed, as they cost a lot of money. I was able to get in contact with GHD by calling them. I gave them a few details on the model and the best they could do was give me there new model for $150. Which I guess is better than nothing. Good luck!
Customer C.ghd
Hi Annabelle,
I'm sorry that you had that experience with your ghd product but pleased to hear that our customer service team were happy to assist you with getting this resolved for you.
We appreciate your time in providing an update to your review and for the great feedback.
Wishing you a good hair day, every day!
Kind regards,
ghd
Sophieasked
My ghd platinum straightens just flash red and beep when turned on, heard it’s a fault with them! I don’t believe they are under warranty anymore how do I get them fixed??
2 answers
Customer C.ghd
Hi Sophie,
We are sorry to hear about your experience with your ghd product and sincerely apologise for any inconvenience this has caused.
A private message has now been sent to yourself requesting some further details which will allow us to look into this for you with the relevant team.
Kind regards,
ghd
Mine has just started doing the same thing.... And I have barely used it throughout the years I have owned it.... Such a sad day. I am calling GHD today.
Jennyasked
Hi i have a ghd bout 6 or 7 yrs now wen i turn it on de red light cums on and den wen its heated up it beeps and de red light keeps flashing, is this ok? I cant remember whether wen it heats up it beeps and de red light stays on or it stays flashing thanks
1 answer
Customer C.ghd
Hi Jenny,
Thank you for your query. We are very sorry to hear about the issue you are having with your product.
Please contact our team on 1300 443424 with your product on hand and they will be happy to help in any way that they can.
Regards,
ghd
Liz Lindnerasked
I turn my straightener on and after thirty seconds it starts to beep and the light starts flashing red
2 answers
Hi Liz, you may want to email GHD if it's still under warranty, I had to do so multiple times, they've sent me replacements twice after some communication difficulties with customer service, onto my third one now and still same problem, not good, considering how much they cost!
Customer C.ghd
Hi Liz Linder,
Thank you for your query and we are sorry to hear about the issue you are having with your product.
Please contact our team on 1300 443 424 and they will be happy to help in any way that they can.
Regards,
ghd
Samantha P.asked
When my ghd's are turned off but plugged in at the wall they turn themselves on but no heat and a red light comes on and beeps.... Anyone else have this? They work fine and heat up fine when I turn them on.
1 answer
Customer C.ghd
Hi Samantha,
Thank you for your query and we are sorry to hear about the issue you are having with your product.
Please contact our team on 1300 443424 and they will be happy to help in any way that they can.
Regards,
ghd
Ebbbbasked
This is happening to mine too?! What's the issue here? Anyone have a solution?
No answers
juliehope2604asked
They are flashing red on the on off button and intermittently making a noise but not heating up
No answers
Sara C.asked
Does anybody know what the red flashing light and beeping means on the GHD Platinum?
1 answer
Customer C.ghd
Hi Sara,
Thanks for getting in touch.
We are sorry to hear that you are experiencing this with your product and we apologise for any confusion caused.
Please contact our customer service team on 1300 443 424 and they will be happy to help in any way they can.
Regards,
ghd
Andrew S.asked
Got the ghd platinum and this morning it just beeps and red ring but it is cold. Any help?
1 answer
Customer C.ghd
Hi,
Thank you for getting in touch.
We are sorry to hear of the issue you are experiencing with your product and do apologise for any disappointment that this may have caused you.
Please do not hesitate to contact our team directly on 1300 443424 with your product to hand. They will be happy to look into this further and help in any way that they can.
Regards,
ghd
Bruce M.asked
After turning on & they have heated up (about 1 minute), the red light starts to flash and beeps. The red light stays on flashing until the tongs are turned off.
They still work but why the red light and beeping?
I do not have the receipt as they where a present approximately 18 months ago.
2 answers
The red light and beeping means that the straightener is heated and ready to be used.
Customer C.ghd
Hi Bruce,
Thanks for getting in touch.
We are sorry to hear of your experience with your product and we apologise for the inconvenience caused.
Please contact our customer service team on 1300 443 424 and they will be happy to help in any way they can.
Regards,
ghd
Natalia W.asked
I switched my ghds on and the light and beep noice happened, they were heating fine and working then the light went off. The when I turned them on and off the light wasn't on. Any ideas?
1 answer
Customer C.ghd
Hi,
Thank you for your recent question.
We apologise for the issue you are having with your order.
Please do not hesitate to contact the team directly by submitting a query at the following link:
Someone will then respond to you directly and will be happy to help in any way that they can.
Regards,
ghd
Ellie W.asked
What does it mean when they flash red
1 answer
Customer C.ghd
Hi Ellie,
Thank you for your enquiry and we are sorry to hear this.
Please do not hesitate to contact the team directly by submitting a query at the following link:
Someone will then respond to you directly and will be happy to help in any way that they can.
Regards,
ghd
Julzzasked
Hi I bought a sky tropic styler in last 2017 December and whilst I was straightening my hair today it made a loud pop sound and had the smell of burning ??
1 answer
Customer C.ghd
Hi Julzz,
Thank you for your recent query.
We are sorry to hear of the issue you are experiencing with your product.
To discuss this further, please do not hesitate to contact our AU team directly on 1300 443424. Alternatively, please send in an online query via the following link: Someone will then be in touch with you accordingly and will be happy to help in any way that they can.
Regards,
ghd
Neha Kasked
Hi, I just bought my ghd gold straightener limited edition 2 months ago from harrods on my last holiday . I had been using it once a week and now suddenly it doesn’t seem to be working . Red light is beeping with a whistling sound . What to do? I am in a fix . I am from India and I need to use it urgently ...
1 answer
Customer C.ghd
Hi Neha,
Thank you for your recent query.
We are sorry to hear about the problem you are experiencing.
Please do not hesitate to contact our team at [email protected] and they will be happy to assist you further.
Regards,
ghd
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