The campers are rubbish, they are made cheaply, even for the price you pay. We had so many faults within the first month that we have been fighting for the last year to get repairs even now it is out of warranty. Warranty people don't call back, don't read emails, Willa sk for phone number and address even thoughts in email they replied to, they don't send out replacement parts when they say they will. Eventually had to go through consumer affairs for some repairs and 6 months on we are still fighting to get that sorted. Their solar panels ar...Read more

Purchased our HQ12 in Sydney, 2018 and have taken it on a few trips from dry desert tracks to being winched out of a couple of muddy bogs. We brought our van to use it and over the past year have loved every bit of testing it out. From our last trip where we seen vehicles and vans/ trailers busted up and going nowhere, our HQ12 went well despite some issues with our suspension and 12v charging. Upon returning home we contacted the Warranty and Servicing team in Sydney and they were more than helpful from the onset. Their main aim was to get the...Read more

We purchased our dominator about 3 years ago. We only do short trips, only been off road once, but everytime we use it something else goes wrong. First it was the bearing and hub no grease at all in the bearing, this was just after pickup. Took 6 mths to get it fixed. Then the canvas doesn't line up. Then all the clips on the canvas broke. Then we get a split in the water tank. Then we get a leak from the wheel well and everything in the cupboard gets wet. Then the pump on the kitchen tap stops. Worse mistake we made. The after sale is crap. Sp...Read more

To start off I rarely give full marks to a product or service. There is always room for improvement and increasing value.

We have had our Dominator for a couple of years now.
Multiple trips to the Vic high country, Fraser Island (west coast camping) and many weekends away with family and Scouts events. We tow with a 2016 Toyota Fortuner which has been lifted and rear airbags fitted.

The Dominator has seen a lot of sealed road work, as well as medium to occasionally heavy off road tracks. It tows very well and with a good electronic brake con...Read more

I made the mistake of purchasing my Dominator in Melbourne at a show, living in Adelaide means no warranty (well not without significant difficulty) . Have had so many problems, here's a list of the ones I can remember.
-Stove initially wouldn't work.
-An internal light doesn't work.
-Socket for fridge flakey.
-Exhaust fan for fridge compartment doesn't work. First time I opened that door found the plug crushed.
-Eyelets for awning poles, 1 missing and 1 doesn't line up with the hole in the canvas.
-regulator on gas bottle failed.
-Lots of surface rust.
-Canvas doesn't line up with other pieces.
-Cant seal the awning from weather or insects. ...Read more

My wife and I initially borrowed a friends Dominator - to see if this was for us - and also to identify things we needed to be concerned about when buying a similar unit for ourselves. Initially I didn't need to be concerned about a tow vehicle - our friends Colorado was suitably set up - Electric brakes and light connection, Anderson Plug for charging camper batteries on the move, and connection for a rearview camera (definitely needed if only using standard mirrors on tow vehicle). Thus our focus was on towing behaviour, ease of use (erection...Read more

I am still awaiting a call back from the warranty department of black series after i had to cancel my Christmas holiday due to the battery catching on fire. I bought an Alpha 2018 from the Brisbane camping show in June/July from [name removed]. The very first day I picked the trailer up, I drove 45 km home all on sealed roads and the dust caps came off. In which made my wife who took a bit of convincing that a camper trailer would be a great idea for our Family of three. I filled out the warranty request form online and numerous phone calls aft...Read more

[name removed], from Sydney showroom is wonderful. There was some delay with me picking up the Dominator initially, which meant I had to cancel a trip away with friends. Did the 'trial run' from South Coast New South Wales up to Far North Queensland in January this year. To say that the annex is a proverbial pain in the head is an understatement! If you are a single traveller, and you're trying to put up the annex in the heat - forget it! They said it's easy enough for one person to erect the annex - it isn't! The annex weighs approx 42kgs! It ...Read more

Our first trip away just last weekend and the dominator went so well, so very happy with it. Took it over some really rough dirt road, firetrails, mountains, and it towed extremely well. We had everything we needed and travelled comfortably. We have picked up a top quality mattress topper as I found the bed a little hard (I have a pretty crook back) so we're hoping this will sort that small issue out. The camper was an easy setup and tear down although haven't tried to setup the annexe as yet, next trip we'll have a go at that. I must say that ...Read more

Have done approx 28000 klms in our camper initially impressed, they do tow well. However last trip we encountered a few problems, split water tank, stabilizer jack has broken, fridge connection disintegrated, fridge main switch in switchboard malfunctioned, pivot pin on suspension either snapped or fell out causing suspension to collapse wrecking the tyre in remote area, sink waste broke off, dust egress into external compartments and switchboard causing electrical problems. l suppose the worst part is dealing with Black series to try and get r...Read more