I have been with GIO for over 10 years, have had several home and 1 car insurance claim. They have been nothing but helpful and did everything by the book. I am totally happy with their service. From the moment I have lodged a claim, to the follow up they provide when making sure everything is on track is terrific.

Just found out that the GIO don’t refund your registration, CTP or remaining insurance premiums when your car is a write off
Car was only insured for $1600 hit by a truck undriveable went to their repair outlet, they took photos and said it’s a write off, GIO did not believe this I had to wait two weeks to go to another outlet they phoned me and said write off but still no contact from GIO I must have made 15-20 calls and still not satisfied with their response.

Insured over 30 years. Pensioner parents made a claim for water damage in a bathroom and almost 4 months later still do not have a bathroom. Sent out a builder to quote and after 2 months later said they were too expensive. Sent another builder out and repeat process and after another month decided they were too expensive and back to the first one. Now demanded a payout since they continue to run us around and now they are stalling saying " Be Patient". How patient would you be after 4 months with no bathroom?
Absolutely useless and pathetic service. They dont care we don't have a fully functional bathroom. Do not use them and looking at other reviews here seems many others have the same issue. Now going to ombudsmen before legal options.

My mother made 2 claims for a flooded kitchen and had no problems at all they were prompt certious and provided skilled tradesmen and never increased her premiums she is verry happy with them

Yesterday my expensive glasses broke while cleaning. As I have insurance for portables I've decided to claim it. Today, they've deposited money into my account for the claim. They were very nice. They've accepted quotation from my optometrist even though they are using different one. Very happy with the outcome.

To everyone out there who needs to makes a claim with GIO, I have had the worst experience dealing with many staff who make lot's of promises and never deliver!! They use a third party called Home Repairs and are absolutely useless. My rental property received damage from the heavy rains in December 2017 and I am still waiting to have my carpet replaced after Home Repairs decided to remove it without my consent. Now my tenants after many months are without carpet and sleeping on a concrete slab. Absolutely appalling how GIO have managed my claim and when you email them everything they have requested they never reply and all you receive is a generic reply back that someone will come back to you and they never do.

It's not worth insuring your house or contents with GIO insurance cause they never pay, I made a claim for my Shed which my blown over in a storm what did they say when I summited the claim for the garage, they said they refuse the claim cause off the age off shed.

They made unreliable repairs to my garage roof (rain damage) but within a year it was leaking again with extensive damage. I reported poor workmanship but they refuse to fix it and insisting it is a design fault of my house?? What a joke.

I had been a long term customer of GIO but never had to make a claim until recently. Unfortunately my house was broken in to and a lot of things stolen. It was a very distressing time, but GIO made the whole claim process really smooth and simple. We were kept up to date with regular emails, and both the assessor and claim manager were very understanding and flexible in evaluating items and settling the claim. I will be sticking with GIO.

My renewal notice from GIO for home and contents showed a higher premium.
The lady at the help desk was extremely patient and went over all the details meticulously and discussed the pros and cons of every option offered by GIO and not only matched a quote by another insurer but with better coverage including every discount applicable and different ways of cost effective payments.

There is a cancellation fees that they don't tell you about or include in your online purchase, and when you finally find out they tell you it is in the PDS.

Unfortunately they have handled my very small contents claim for replacement carpet due to a hot water system exploding very badly. I've spoke to so many people I can't keep count and the number of conflicting stories about what they would or wouldn't do is unbelievable. They have now "assessed" my claim and inform me that they will pay me out the amount I am covered for instead of managing the payments because it is easier and saves them money. I am taking all my business elsewhere after this . They have lost this loyal 15 year customer.

I had to share my feedback as all too often, people are more inclined to write a review when things don't go as expected, rather than when they go great.

I have been a customer of GIO for more than 20 years. In that time I've never made many claims, but have had reason in the past three years to make two claims on home and contents.

I have to say - 24-hour claim lodging availability, polite/courteous/responsive/pleasant telephone discussions and almost instantaneous service by their preferred providers when they have come to both look at and sort my home issues has been just so impressive.

I've never been questioned, given excuses, or provided a reason not to be ecstatic with their service and insurance.

Go GIO!!

We had a leak in the bathroom and it took them 3 months to fix and more than 2 months for reviewing in total. They sent the subcontractor to do the work whom then sent another subcontractor to do the job. Then they called me and asked me if the issue had fixed. Told them to check with their subcontractor as they did not inform me what so ever. Very very bad insurance company.