Great value, easy to set up all done online, fantastically quick and easy for green slip or home content insurance.
I strongly suggest people use GIO for all insuring needs.

Be warned by all the negative comments on this forum. They are - if anything - not severe enough.
GIO hides behind call centre neophytes who know nothing about the claim and will not provide any manager identity, direct email or direct phone contact. Best way to describe their policy of "delay, deny, frustrate" claims is to watch movie Erin Brokovitch. It is GIO's template. They have further cost us time by phone and email for no result, but much anguish on top of the original damage. Be warned.

Been with GIO for 20 years. Lost my mobile phone - they settled the claim then they investigated me afterwards. What process is that? Even after all the purchase paperworks I submitted in good faith - the power trip of the investigator is disgusting! Go somewhere else!!

The main water pipe in the street was damaged by earth works. The mains water flooded our property. It took over 3 days to stop the flow and the damage was huge. The pool paving was warped and cracked, the retaining walls were damaged, the driveway was buckled, the pathways were destroyed and the garden was turned into a sea of mud.
I was sure that GIO would cover this massive damage as they claim they cover 'flood and water spillage.' Two months later they came back and rejected the claim. No solid reason given - just rejected. Do not rely on GIO for water damage or retaining walls. Retaining walls are not covered! End result - Thousands of dollars out of pocket and a claims officer that couldn't have cared less.

In the last 12-months I have called GIO 3 or 4 times and on every occasion I have got straight through with a local operator. It is excellent service and they are always so helpful. I will stay with GIO due to their customer service being located in Australia. Keep up the good work GIO.

I would go for a 0 star rating. Been with them for 6 years. I had a portable cover which listed my old laptop. I bought a new one which I forgot to list. Lost it and they would not cover for it. So unfair (#@##@@)!!

I'm moving all my policies from them. No advantage of being a loyal customer.

Gio said they wouldn't pay for pipe but restoring b/room back. My b/room was a older style of beige with gold taps. We'll no matching here. The bath came out. Which they can't colour match as it isn't made any more. So b/room is basically beige. But will have a big white spa bath sitting there with chrome taps. Which will look enhance the look not. Thanks for nothing gio. I'm already out of pocket expenses thousands with paying for the pipe work. I'm a 60year old widow. They are discusting

Having switched to GIO 2 years ago when they bought my house and contents insurance business, they have since managed to increase their premiums each year by 15 % and then eliminate the items I require (such as accidental coverage). GIO Have a bad name because they claim to change the policy details by way of letter beforehand, and it doesnt arrive (of course it wasn't sent we know that). I didn't make a claim in the 2 years and it seems they go after the numbers game. So fellow insurance buyers, read the fine print, because they are shifty insurers who change their policy without notifying you. If thats the case change companies. Naughty GIO!!

Been nearly a month after we claimed for a breaking called 8 times to get some trades person to do repairs, we get the same story every time we ring ("we are ringing them now") but no 1 ever comes out. Once we get the repairs done I'm cancelling all polices. Never again.

We have been dealing with a claim for 6 months. Every time we call, it is a long wait. The people are nice, but their processes are terrible. 100% disgraceful management... they should be ashamed of themselves. Take peoples money and then don't both to service when claim time comes.

I had a leak in my lounge dining room after an extreme storm . I rang GIO to arrange for an assessor . They sent a guy out who informed me that the claim was rejected as there was not enough fall on the roof. This roof on an extension to my house was approved by the building inspector of Rockdale council . Being a single mother at the time with three children, one disabled and a full time job, I didn't have the fight in me so I had the ceilings and a wall replaced and at the time money was very tight. So now this pushover will be taking my business else where and including my car and green slip insurance.

Small claim for kitchen damage. 8 weeks not even assessed.
1 hour on hold, transferred to different departments, can't get any answers.
Not even worth rating. That bad!
Ombudsman now only hope. Hate to have major damage, like fire, etc.