We had a 'flood incident" which affected the floor in the en suite and carpet in the bedroom. Nothing major- never had a H& C claim before. Called GIO, they took minimum details and were more interested in getting the XS paid than anything. What they tell you is different to what happens because they OUTSOURCE EVERY TASK. Someone will call in 1-2 hours re water clean up- Yes, Flood Emergency Network did (FEN) call to tell me that Flood Response would call in an hour and be there today. Okay, so Flood Response call in an hour- Great! Want to co...Read more

One small claim in the '80's till storms hit us on Lake Macquarie a two years ago and have had three significant claims since then, one involved a complete new bathroom, another floor coverings in living areas, and a third for stolen valuables
In the first instance it was initially rejected due to the assessor not knowing the meaning of 'breach' (as used in report by their plumber hehe) however once clarified it was accepted and all done in a timely efficient manner, the claim for flooring was completely hassle free and the third for the valua...Read more

While away on holiday the roof of our garage got damaged and we had water poor in and soak a heap of boxes and beds we had stacked in there ready to move house when we got back. As the house was a strata house I only had contents insurance with GIO but from the first phone call they were efficient and helpful. The assistant on the phone quickly set up the claim and I could add documents and images to the website. A client manager called me within a couple of days and walked me through the claims process.

After uploading photos of the damage...Read more

I have been insured with GIO since the 1970's. My house was damaged in the April 2015 storm and at the time of writing this (5 months later) still nothing has been done. Not once in all that time, no one from GIO has contacted me either by phone or email. I have to ring every few weeks to check to see how my claim is going. Just today I have been told that at least it will be another 17 working days before someone can review the file. The damage has been quoted and verified by a GIO representative, a couple of months ago. But that is as far as ...Read more

My husband & I have 10 insurance policies with the GIO. We have been ciustomers for 27 years. Our last 3 claims, 2 not at fault car accidents and hail damage have been handled pathetically. They took 6 weeks to respond to our claim. Everytime you ring them, claims that is, there is a wait of at least 25 minutes and they always blame the Queensland storms. It is now 10 weeks since the claim was submitted and despite numerous phone calls, letters and Ombudsman contact, they just dont care. Still havent had an assessor come out. Currently, in the...Read more

GIO in NSW - Excellent service. Late last year, a friend of mine was overseas when a bathroom pipe burst upstairs, waterfalls everywhere for at least 24hrs. She told me where to find the GIO ins policy. I rang them, established my bona-fides, they assigned a case manager and had a clean-up squad on-site within 3 hrs. Policy was in the name of my friend's husband who had passed away several mont hs earlier. No problem - case manager approved work whilst the necessary stat decs and death cert from friend overseas were arranged. An assessor arrive...Read more

My apartment had water damage from a burst pipe on 13 December . Today is 20 January and despite having lodged a claim the next day, have an assessor come they have only this afternoon told me that the policy was changed last year so it no longer covers custom built furniture that is fixed to a wall. In my case that's built in customised wardrobes and a very large desk all beautifully built to fit the space at my expense and stupidly I though still covered. Last week the same consultant Lisa contacted and asked for a letter from my strata mana...Read more

I would like express my sincere frustration and disappointment with GIO company.
I have had contents insurance for the last 20 years and my first claim happened on the 3rd of December 2014.
My home was hit by lightening damaging my 1.Sony home LCD 3D TV and remote control, 2. Sony home theatre receiver and remote controls,3. beyondwiz PVR and remote control, 4.Apple TV and remote control, 5.Telstra cordless Twin phone, 6. Internet modem, 7. TV aerial.
I rang on the 4th of December 2014 at 6:15 am and was on hold for 45 minutes.then told me ...Read more

Just happened to come across an old email id sent to the ombudsman and thought it was time I rated GIO on here. Sorry, I was with GIO about 2 years, but still think its worth me posting this. I've cut out anything that isn't relevant and re-worded some parts to make it shorter

I currently hold a home and contents insurance policy with GIO for a total amount of $540 for one year.
I received a renewal notice recently with a cost of $785. When I enquired about the $245 price increase, I was told that the amount my home was insured for had be...Read more

I have been with GIO for over 3 years now. Minor claims (e.g. accidental damage to one specific item) have been dealt with adequately, albeit slowly & requiring consistent follow up on our behalf. However we this year we made a major claim as a result of a house fire. 9 weeks later and we have no scope of works, our contents claim remains unresolved and effectively nothing has happened except GIO instigating legal proceedings regarding the fire origin (not against us).
We have received conflicting information on a consistent basis.

We ar...Read more