CathySouth East Queensland, QLD
- 2 reviews
- QLD, Brisbane North & Bayside
- Verified customer
FIRST HOME BUYERS building your own home
we had a house built with g.j Gardner at north lakes Queensland our the person who looked after us was tony Lockland. Tony was excellent he helped us design our home with everything we asked to be put in our home example a bigger shower in the ensuite, walk-in pantry . also tony helped with land purchase of a block of land to put our home . tony is still in contact with us we have no hesitation in recommending tony lockland at G.J. Gardner homes at north lakes.
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Aaron W.South East Queensland, QLD
- QLD, Brisbane North & Bayside
- Verified customer
Not That Trusted After All
I had two General Managers, Three Construction Managers and 8 Site Managers in the over 3 years it took this company to build my home. Not one of them appeared to have ever heard of hand over. Then when I had issues with work they had done they denied responsibility and tried to constantly make me pay for rectification.
1 comment
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Akash SubbaSouth East Queensland, QLD
- QLD, Brisbane North & Bayside
- Verified customer
6 months since handover!!! Very happy living in our dream house...
Today has marked exactly 6 months since GJ Gardner North and Bayside did handover our beautiful house. We are extremely happy living in the house since then. We have a pleasant building experience. The journey took longer than expected but we are really pleased with the end result.
No one is perfect in this whole world. Yes, we had few moments where we felt bit low / slow with the process but the quality of service and standards we received at the end are extremely satisfying.
We would like to thank Sales Consultant Blake for his inputs and ...Read more
helpful advice from the consultants to settlement. He was very attentive and listened to our concerns well and give best advice to suit our needs. During the construction, we have few site supervisors – I would like to recall John and Kevin who kept us in loop and updated us with progress. Bridgette from Strathpine office has also been very helpful on moving things well. Each member of the team was very professional and went above and beyond. The attention to detail was incredible and the inclusions were definitely value for money. We are extremely happy to be living in a home that flows so easily through all the spaces and would absolutely recommend GJ Gardner Brisbane North and Bayside to any prospective home builders. Once again thanks to the entire team.1 comment
Steph E.G.J. Gardner Homes
Hi Akash,
Thank you so much for your review - we are so glad to hear Blake was able to walk you through the journey in a positive way.
Building someone's home is such an important job to us and we ho... Read more
pe you enjoy many years to come in your new GJ Gardner Home.
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Hien and ChrisSouth East Queensland, QLD
- QLD, Brisbane North & Bayside
- Verified customer
Many Thanks To Tony Lockland At Brisbane Northlakes Display
We found our dream land and decided to go to GJ Gardner Northlakes Display to see if we can find our dream home as well. We met [name removed] and he gave us a nice house plan under our budget as requested, it was not long and we decided to go ahead with the dream house. All along, [name removed] was so helpful, not only as a Sales man at the start, but he always offered to help along the way, and up until the build was finished. [name removed] always followed up with his promises and did the best he could for us as the customers. We think [nam...Read more
e removed] deserves to be a Manager for his dedicated and passionate work We also want to say thanks to [name removed], our building manager for building our first dream home And [name removed], the Finance Manager for his helpful advise and dedication to the customer's needs. In general, we were very happy with [name removed], [name removed] and [name removed]. They provided outstanding service and made us very happy customer. However, the office tried to manipulate and bully us into paying for services not stated in the fixed price contract, this was totally unprofessional. And for this reason we will not recommend GJ North Brisbane.1 comment
Stephanie E.G.J. Gardner Homes
Hi,
We appreciate your review along with the feedback that needs to be addressed within this franchise. We are really sorry you had to experience some of these negative situations and if there is any... Read more
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- QLD, Brisbane North & Bayside
- Verified customer
We cannot speak highly enough of G J Gardner and we absolutely love our new home."
We moved into our new GJ Gardner home 6 weeks ago and we couldn’t be happier.
From the very first meeting with the sales representative, Kathryn Salas to the completion of the build we had excellent service.The final cost of our build was decided before signing the contract and came in on budget, perhaps even a little less.
During the planning phase, Kathryn guided and assisted us in a professional manner. She listened to all our constant requests, and at times, frequent changes of mind to the plan and inclusions. Her knowledge of the build ...Read more
design and her ability to make changes to the plan to accommodate our wishes was brilliant. Her guidance was greatly appreciated and her availability, whenever we needed to discuss things with her was fantastic. The transition from dealing with Kathryn during planning, to dealing with Bridgette in the office and Dennis, our building Supervisor was smooth and completely seamless. Bridgette’s coordination of our build was fantastic. At all times she kept us informed and clarified any matters that needed attention. On every occasion Bridgette responded in a timely manner.1 comment
Stephanie E.G.J. Gardner Homes
Hi Bernie and Peta,
Thank you so much for your amazing review - we are so glad to hear each transition through the building process were as smooth as you'd hoped.
Building someone's home is such an ... Read more
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- QLD, Brisbane North & Bayside
- Verified customer
Perfect home for me, more than my expectations
My house was very well built and excellent in quality. All the construction work was performed correctly. Moreover, all the G.J. gardner staff members were very polite and helpful. Mr.Russell guided me in perfect way to choose the plan and i will also appreciate the job of supervisor Tim he also did very well supervision during the construction work. Not only this, the contract manager Bridgette gave her best to build my house. She helped me to solve all the problems during the contract. At the end i am totally satisfied with contract of my house with G.J. gardner homes because of their great service quality and their deadlines.
1 comment
Stephanie E.G.J. Gardner Homes
Thank you for the lovely review of our Brisbane North team. We are thrilled you enjoyed building with GJ Gardner Homes and hope you enjoy your new home for many years to come.
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ReginaSouth East Queensland, QLD
- QLD, Brisbane North & Bayside
- Verified customer
Thanks for an amazing experience
We recently had our house built by GJ Gardner Strathpine and we can not thank the team enough! From the moment we stepped into the display houses at the Stocklands North Lakes display village and spoke with Tony Lockland we knew we were in good hands. Being first time home owners the thought of the build process can be quite overwhelming but Tony looked after us and fully explained the whole process to us which really put our minds at ease.
Moving on from sales to the admin side of things Amy was amazing! She was 100% on top of everything and ...Read more
1 comment
Stephanie E.G.J. Gardner Homes
Hi Regina,
Thank you so much for your kind words about our team. We take the building journey of our customers very seriously and always aim to hand over exactly what you were after and that you enjo... Read more
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Xiang G.South East Queensland, QLD
- QLD, Brisbane North & Bayside
- Verified customer
Not satisfied!
We decided to use GJ because the word the sales told us: "we are not like other project builders, we are actually builders ourselves."
During the negotiation of the plan, just after one week, the sales resigned and we are assigned to a new sales. I have to say both sales are fairly helpful to me as a first time home builder.
I signed the contract in November 2017. The actual building process starts in April 2018 and finally finished at the last day of Feb. From I received the commencement letter to the Practical completion, it takes 304 days ...Read more
in total. We were planning our Xmas and New Year in our lovely new home but unfortunately we missed both. There was not notice of delay received. During the building period, I experienced change of site supervisor three time which I will not appreciate because I am not sure if the next SS knows exactly what has happened and is going to happen to my home. After handover, 1. The Refrigerator space - we have been told any fridge can be fit in the space so we bought a big fridge (pretty sure not the biggest one). It can not be fit in! We cant leave it there blocking the walkway so we have to take the overhead cupboard door of and cut them to let the fridge go in.3 comments
More than 2 weeks passed by. Received one call from GJ asking for feedback of the whole building process and hopefully passing on my rectification request. This is it, no construction manager contacte... Read more
d me as confirmed 2 weeks ago, so my picked up carpet still there with bare nails all around. Have to watch my baby really carefully.Received variation for liquidated damage today for the full amount with sincere apology, hope they can fix my defects ASAP.
Stephanie E.G.J. Gardner Homes
Hi Xiang,
We deeply apologise for not responding - we actually never received any notifications of this review or any comments so we are looking into it now to be sure this lack of communication never happens again.
... Read more
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James
- 2 reviews
- QLD, Brisbane North & Bayside
- Verified customer
Great build, great experience
GJ Gardner lived up to its review rating. From the initial planning, by Anthony, to the final inspection and follow up after the build, the people at GJ Gardner fulfilled their promise to support us every step of the way. Including the follow-up after the completion of the build.
Our supervisors always made time when we needed to speak to them or required information about the progress of the build. The tradesman employed by GJ Gardner, who attended our build, were equally great in their approach and their willingness to fulfill our requests...Read more
. We would especially like to mention Kitchen Crew who installed our cabinetry. Their follow up to make sure everything was 100% was excellent. We would also like to mention our administrator, Amy. We could not have wished for a better support than Amy in what can be a stressful experience. She always came up with solutions to our problems, no matter how small, offered us great advice and was unerringly prompt in answering our correspondence. She made our build a very enjoyable experience. We would also like to thank Keith at head office who was incredibly helpful and prompt in helping us with some of the onsite matters. The construction cost matched the estimated cost, which was the cherry on the cake. Were we to build again we would definitely choose GJ Gardner.2 comments
Stephanie E.G.J. Gardner Homes
Thanks James for your kind words.
We are so grateful to be able to build for such wonderful people and we can't thank you enough for the review. We hope you enjoy your new home for many years to come.
Best of luck for the future :)
Sorry just a note. I referred to Anthony in my review whereas he is better known as Tony.
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KellyBrisbane
- QLD, Brisbane North & Bayside
- Verified customer
The nicest house on the street!
G.J.Gardner have just been a fantastic company to deal with throughout our entire building process. We had a rough start with a previous builder, and G.J. Gardner went out of their way to help us create our dream home within our budget, and make it a reality. From beginning to end they were great to deal with, both the office staff and the builders themselves. The quality of our house structure, design and finish is such a high standard, it really stands out in our street. A big thank you to Kathryn and Kevin from G.J. Brisbane Northside & Bayside. We love our new home!
1 comment
GJ Gardner HomesG.J. Gardner Homes
Thanks for the review Kelly! I hope you've settled in nicely to your new home.
Best regards, Eddie
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FionaSouth East Queensland, QLD
- 3 reviews
- QLD, Brisbane North & Bayside
- Verified customer
Excellent Construction
The quality of the build was excellent and this was down to the Construction Manager, Dennis Whaley who was a perfectionist and ensured every detail was correct. He had a no-nonsense approach, which I personally liked and we established a good working relationship. He was very helpful and nothing was too much trouble. I would also like to acknowledge Tony Lockland who was at the sales point in the display home I visited at North Lakes and he was also very helpful and nothing was too much trouble. All my questions were answered and being as this...Read more
was my first-time building, albeit I had completed a lot of homework before I started looking for a builder and the right house plan. Further as I had visited the display home on a Saturday and it was like a 'zoo' people everywhere - I was not able to speak to Tony initially but he called me later that day and got the ball rolling from there. In my dealings with both men I was treated with respect which unfortunately was not the case in my dealings with two other building companies, who lost my business to GJ Gardner. Everything was not plane sailing administratively, but it all got sorted in the end. I would rather have had administrative issues than have problems with the construction. I have a lovely home with quality finishes and fittings, including a few upgrades, and I had a hand in the design and colours and I wouldn't buy an existing house and I would build again. I have had friends who have built their own homes and what I noticed was the quality of fixtures and fittings was nowhere near as good as GJ Gardner – you get what you pay for! If I had to build again, I would go back to GJ Gardner and if Dennis was the Construction Manager, I would build with them again. Highly recommended.1 comment
Stephanie E.G.J. Gardner Homes
Thank you Fiona for your lovely review! We are so happy that you've had a great experience with our Brisbane North office and hope you continue to enjoy your new home for many years to come. All the best!
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- QLD, Brisbane North & Bayside
- Verified customer
Delighted with our new home.
We chose GJ Gardner (Northside) to build our new home as our daughter had her first home built by them and had a very positive experience and we were quite impressed by the whole process from sales lady (Kathryn Salas) through to completion.
Our home was a custom build and the GJ team stayed faithful to our plan but made sensible and impressive improvements. There were, of course, minor problems along the way and these were all dealt with in a timely and satisfactory manner. Having said that, I would caution people to really check the plan...Read more
1 comment
Stephanie E.G.J. Gardner Homes
Hi Hilary,
Thank you for taking the time to give your feedback on your experience, it's important our customers enjoy their experience and I'm sorry regarding the issues you mentioned above. We hope you enjoy your new GJ Gardner Home.
Regards, ... Read more
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- QLD, Brisbane North & Bayside
- Verified customer
one very satisfied customer
I am very please to say that I had an ideal building experience with G. J. Gardner homes North and Bayside. From the sales person, Tony Lockland at North Lakes display village, to Amy Hage, the administration guru, Zac our payment and other contact person in the office, to Kevin Burrows the site supervisor, they all treated a single female building for the first time, with respect and made my experience a very personable one. Never did I ever feel that I wasn't their number one priority. They listened to my requests for some changes in the b...Read more
uild, discussed options for these changes and carried out the work with perfection and courtesy. Kevin was amazing as the Site Supervisor and always made himself available should I need clarification or a walk through during the build. I believe with all businesses, whether they are building houses, cars, computers etc it comes down to the people within the business, and from my experience I can honestly say that the team I worked with at G. J. Gardner Homes Northside have delivered as promised. I would highly recommend anybody considering building a new home to contact Tony Lockland.1 comment
Stephanie E.G.J. Gardner Homes
We are so thrilled to hear about your experience. We will pass on the kind words to the team :)
We wish you all the best in the future!
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CaaroleBrisbane
- QLD, Brisbane North & Bayside
- Verified customer
Excellent Experience
As a single female, the thought of building a new home on my own was a daunting thought.
I initially engaged a different medium sized building company, but due to inconsistent contact with them over countless weeks, ended my experience.
A good friend of mine recommended that I call G J Gardner Homes North and Redlands as they had previously had a great experience building with them. I spoke to the Sales Manager Martin Donovan who put me in touch with Tony Lockland, a new Home Sales Consultant at their Northlakes display home. Tony spent a n...Read more
1 comment
Stephanie E.G.J. Gardner Homes
Hi, thanks so much for such a thorough review - it will help many people looking for a new home builder! We can't thank you enough for your kind words, it means the world to us as a company. All the best in the future :)
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SashBrisbane
- QLD, Brisbane North & Bayside
- Verified customer
Build is below building standards
We built our second house with GJ Gardner North Brisbane. The build quality did not meet basic building standards and we almost ended up in a legal dispute.
Poor works included large gaps in external fixings, non fixed gutters, loose brickwork, and half siliconed expansion joints. They issued variations without approval and invoices for incomplete works. They finished all internal works (plaster/paint/cabinetry/etc) without starting brickwork and reaching lock-up. The build process fell just short of the penalty rates and they attempted to ...Read more
make us accept handover with incomplete and below building standard work outstanding. We are now in defect liability period and they are refusing to repair the issues. The site manager was disorganised, rude, careless and often was away on holidays. The office people constantly left items out or made errors in the contracts that we had to correct and return several times until they got it right, which delayed the build. Do not build with GJ Gardner without doing your research on the franchise/office you will be dealing with. After these issues started, we found that the North Brisbane Office has a 1 star rating for similar reasons.2 comments
Stephanie E.G.J. Gardner Homes
Hi Sash,
We are deeply sorry for the issues you've had with our Brisbane North office - we are in contact with them and as the Head Office, will do whatever we can to help remedy the situation. ... Read more
Again, we are truely sorry for the experience you have had. Regards, Steph Ellery G.J. Gardner Homes Queensland.GJ Gardner HomesG.J. Gardner Homes
Hi Sash, I've discussed with the Brisbane North and Bayside office - their construction manager is working through your concerns with you and your husband. I've called and discussed with your husband ... Read more
however he said he'll discuss with you, and both call me back the following day (as you were the best person to explain). I've left a voice message for you 2 days ago but haven't heard back...? Simon the director at Brisbane North is very willing to come to site and address any issues you have in person, so please feel free to get in touch! I hope we can resolve your concerns quickly so don't hesitate to call. Best regards Eddie Kimmerly General Manager QLD & NT - 07 5440 5440Similar opinion? Write a review on ieatwords.com.au!
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- QLD, Brisbane North & Bayside
- Verified customer
Terrible Experience
Our experience with GJ Gardner Brisbane North has been anything but smooth. We’re not normally ones to complain, but we feel that it’s important to share our experience with other potential clients so that they know what they’re in for if they choose to build with GJ Gardner North Brisbane. We commenced our build process in late 2015 and have only just had everything finalised now (Nov 2017) after our 1 year check took place in May 2017.
It is important to add that we are thoroughly satisfied with the quality of the build with only minor issu...Read more
1 comment
GJ Gardner HomesG.J. Gardner Homes
Si Simon, I'm very sorry to hear of your experience. I'm glad to hear you are thoroughly satisfied with the quality of the home, and at the same time I take your negative feedback on board. I'll be in... Read more
touch with the Brisbane North Director tomorrow to understand what the background was behind some of your issues, what contributed to them, and if they have since been addressed. Please feel free to get in touch if there is anything I can assist with further. Best regards Eddie Kimmerly - GM QLD & NTSimilar opinion? Write a review on ieatwords.com.au!
Li LiQLD, 4020
- QLD, Brisbane North & Bayside
- Verified customer
First Class Experience
My journey started with buying a beautiful lot in Newport QLD. A Stockland development and months after my purchase it is turning out to be everything they promised.
The next step was to choose a builder that l can work with to create my vision for a new home. I looked closely at Metricon Homes, Plantation Homes & G J Gardner Homes all of them had their strengths and over a few weeks l put them through there paces.
I found the sales professional Tony at the North Lakes Display to be exceptional with custom designing my new home. He listene...Read more
d to my priorities with house layout needs and was creative with implanting and designing all of them into my new home plans superbly. With absolutely no hesitation l would highly recommend to anyone seriously wanting to build their dream home to contact Tony. I can conclude in saying that building a new home is a lengthy and emotional process filled with ups and downs, but having a team like G J Gardner Homes hold your hand through this journey instilled piece of mind from start to finish. Well Done G J Gardner Homes Brisbane North & Bayside.1 comment
Stephanie E.G.J. Gardner Homes
It's always great to know our teams are working hard to make sure the customer feels like they are being taken care of in such an important journey in their lives! Thank you for the kind words and we wish you the very best for the future :)
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HowardSouth East Queensland, QLD
- QLD, Brisbane North & Bayside
- Verified customer
Loving my new house
We built with GJ Gardner Brisbane North 6 years ago and were so happy with the process and result, we decided to build with them this time as we were wanting to downsize. From the very first contact with Kathryn in sales, through to the Contract Manager Anthea and to Site Supervisor Dennis (who also supervised our previous build) the process has been smooth, stress free and well managed. The staff at GJ were always ready to help us with the process, were prompt and thorough, and the build was well organised, tidy, ran on schedule and is of excellent quality. We are now enjoying our new home and we thank you all at GJ Gardner Brisbane North for what has been a great experience.
Howard and Jeannine
1 comment
Stephanie E.G.J. Gardner Homes
Hi Howard,
Thanks for writing such a positive and detailed review of G.J. Gardner Brisbane North and Bayside. We are always so happy to hear these stories and that you're loving your new home. We're ... Read more
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- QLD, Brisbane North & Bayside
- Verified customer
The House
We went to GJ Gardner after tangling with another builder...sat down with the Sales Rep Gavin, who was upfront and didn't embellish the capabilities of his company. Much appreciated.
Located a design we wanted and then assisted with the modifications.
Pricing of build and variations was fair
Quality of build is good, however would not recommend that painting contractor used for too much as quality of final finish is average in some areas
We were kept informed of all steps and invited to the property throughout the build
...Read more
1 comment
Stephanie E.G.J. Gardner Homes
Hi Dan, thanks for the honest and very insightful feedback. We're glad you enjoyed GJ Gardner's service and we hope you enjoy your new home.
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CaveatEmptorBrisbane
- QLD, Brisbane North & Bayside
- Verified customer
Unprofessional and untrustworthy
This sums up my experience with GJ Gardner:
*They took 7 weeks to complete the initial plans and revised sales estimate after claiming that it would take 2-3 weeks.
*In the meantime they'd sited the building too close to the front boundary (in spite of my initial discussion with the salesman about achieving compliance with the Small Lot Code) and had spent time redrafting.
*The salesman initially proposed a site works arrangement that involved a piered slab supported at the perimeter on blockwork retaining, but the revised sales estimate r...Read more
1 comment
Stephanie E.G.J. Gardner Homes
Hi there, sorry to hear your experience - let us get in touch with the Brisbane North office to look into your issues. Deepest apologies.
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Steph E.G.J. Gardner Homes
Hi Aaron,
nce and hope we can work with this specific franchise to see what could be rectified or done better in the future.I'm really sorry to hear how your experience went. We will get in touch with this specific office and discuss what has happened. We sincerely apologise that you haven't enjoyed this experie... Read more