Brylee Mio
- 2 reviews
- VIC, Bacchus Marsh
- Verified customer
Exceeded our expectations, the team at Bacchus Marsh are the best!!!
If you want quality service, a team of professionals and a quality home that will exceed your expectations, build with GJ Gardner Bacchus Marsh!
Louise, Shane, Caitlin and Nat looked after us from day one. Their entire service was outstanding and hassle free.
We cant thank them enough.
Love your work GJ Gardner Bacchus Marsh!!
1 comment
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Craig J.Greater Melbourne (Outer), VIC
- VIC, Bacchus Marsh
- Verified customer
Very happy GJ Gardner First Home Buyer :-)
I have been in my home for 3 months now and its perfect, the team at Bacchus Marsh were all fantastic to deal with, letting me customise my home as much as i wanted to suit my lifestyle yet without the ridiculous price tag other custom builders charge.
I was kept updated throughout the build at all times and it was completed ahead of schedule, very happy with the customer service from the team who actually care about me and my new home.
It was such a fun & enjoyable experience, i am so glad i chose GJ Bacchus Marsh, I would only ever build with GJ Gardner in the future and will be recommending them to all my family & friends.
1 comment
Jess M.G.J. Gardner Homes
Good morning Craig,
Thanks for taking the time to give G.J. Gardner Homes Bacchus Marsh a 5 star review. ... Read more
I'm thrilled to hear that the team were fantastic to deal with and kept you updated throughout, providing a fun and enjoyable experience. Wishing you many happy years in your new G.J. Gardner Home. Kind regards, Jess Morris, G.J. Gardner Homes Vic/TasSimilar opinion? Write a review on ieatwords.com.au!
S. PeirceCentral Highlands and Goldfields, VIC
- VIC, Bacchus Marsh
- Verified customer
New Build ease
GJ Bacchus Marsh have been a pleasure to deal with from day 1. The process was smooth, efficient & I received weekly updates. Any queries or discrepancies I had were addressed immediately. The standard of build was excellent, I would happily build with them again.
1 comment
Jess M.G.J. Gardner Homes
Hi There,
Thanks for your 5 star review of G.J. Gardner Homes Bacchus Marsh. ... Read more
We're thrilled to hear that the process was smooth and efficient and that you'd build with us again. We hope you have many happy years in your new G.J. Gardner Home. Kind regards, Jess Morris, G.J. Gardner Homes Vic/TasSimilar opinion? Write a review on ieatwords.com.au!
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RachaelGreater Melbourne (Outer), VIC
- VIC, Bacchus Marsh
- Verified customer
Very happy :)
After having a very stressful, unpleasant experience with another builder, we felt very supported and cared for by GJ Gardner, Bacchus Marsh. There communication & follow ups were great, very efficient!
1 comment
Jess M.G.J. Gardner Homes
Hi Rachael,
Thanks for taking the time to give G.J. Gardner Homes Bacchus Marsh a 5 star review. We're thrilled to hear that you felt supported and cared for throughout.... Read more
Wishing you many happy years in your new G.J. Gardner Home! Kind regards, Jess Morris, G.J. Gardner Homes Vic/TasSimilar opinion? Write a review on ieatwords.com.au!
Simon G.Central Highlands and Goldfields, VIC
- VIC, Bacchus Marsh
- Verified customer
We LOVE it.
From the first meeting with Dave to the handover it was a real pleasure to deal with GJ Gardner homes.
Our site supervisor Shane either phoned or Emailed us every Thursday to inform us off the plans for the next weeks progress. Also a very big thankyou Nat whom was always ready to help with any concerns or queries that we had, when we had our hot water booster stolen 2 days before we moved in she made sure it was replaced on moving day. The quality of the build was fantastic, no problems at all. A special shout out to the bricklayer for the cleanest job I have seen. All the trades were very clean and tidy. On whole a terrific effort by the team at GJ Gardner Bacchus Marsh. Definitely recommend building with GJ .
1 comment
Jess M.G.J. Gardner Homes
Hi Simon,
Thanks for taking the time to give G.J. Gardner Homes Bacchus Marsh a 5 star review. We're thrilled to hear that quality of your build was fantastic and that the team were accomodating. ... Read more
Wishing you many happy years in your new G.J. Gardner Home. Kind regards, Jess, G.J. Gardner Homes Vic/TasSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Hetti
- 2 reviews
- VIC, Bacchus Marsh
- Verified customer
Excellent Project Delivery & Quality Home
Great Workmanship and Quality construction of my First home was achieved by G.J. Gardner Homes Bacchus Marsh team. I could see a very efficient process from Base Stage to Final Stage. Home was delivered in less than 6 Months, Amazing work!!! I would recommend anyone to build with G.J. Gardner Homes Bacchus Marsh
1 comment
Jess M.G.J. Gardner Homes
Hi Hetti,
We're thrilled to hear that you had such an amazing experience with G.J. Gardner Homes Bacchus Marsh and that you would recommend them to anyone.
... Read more
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CorindaBacchus Marsh
- VIC, Bacchus Marsh
- Verified customer
Our dream Home is now a reality
I contacted GJ Gardner Bacchus Marsh prior to even selling our first home. From the first phone call, the service we received was amazing. David helped with all my questions, there was never anything to hard.
Following the sale of our home, we secured a block and started the more formal discussions with GJ. Again, this process was smooth and all parties in particular David, Caitlin and Ben were all very accommodating, helpful and patient with my many changes.
Once construction commenced, again it was overall smooth sailing. Site Supervi...Read more
sor, Shane was helpful, kept us up to date and tried to accommodate any changes that he was able to do. We have now been in our home for 3 weeks and are absolutely thrilled with the end result. We had a couple of cosmetic issues that were fixed straight away. I highly recommend GJ BM! Great jobs guys and thanks again for making our dream a reality.1 comment
Jess M.G.J. Gardner Homes
Hi Corinda,
Thanks for taking the time to give us a 5 star review - we're thrilled to hear that you're experience with G.J. Gardner Homes Bacchus Marsh was amazing from the start.
... Read more
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- VIC, Bacchus Marsh
- Verified customer
Happy First Home Owner!
From my first visit in the office to design my home I felt welcome and listened to. Thank you to all staff at Bacchus Marsh GJ Gardner Homes for a great building experience. A special shout out to my building supervisor who put in many extra hours to make sure my home was completed on time and to the director who put up with my indecisiveness!! Nothing was too much to ask. Happy with all finishes and the quality of work from all tradesmen used throughout.
1 comment
Jess M.G.J. Gardner Homes
Hi Corinna,
Thanks so much for you 5 star review of G.J. Gardner Homes Bacchus Marsh. We're thrilled to hear that they gave you a great building experience.... Read more
Wishing you many happy years in your new G.J. Gardner Home. Kind regards, Jess Morris, G.J. Gardner Homes Vic/TasSimilar opinion? Write a review on ieatwords.com.au!
- VIC, Bacchus Marsh
- Verified customer
Nightmare!
Unprofessional and rude. They did not take responsibility for a number of issues in our build, a lot that still remain unresolved. They took what should of been an enjoyable experience and turned it into a stressful one. Threats to us when we stand up for what we are entitled to.
If we had of known what we were entering into we would never had built through them.
2 comments
Daniel McNamaraG.J. Gardner Homes
Hi Tamika and Alice
We apologies for your experience with G.J. Gardner Homes. We are working with the Bacchus Marsh team to resolve the outstanding items. ... Read more
If you would like to discuss the matter further please contact me on 03 9338 5888. Kind regards Daniel G.J. Gardner Homes Vic/TasEven when the outstanding items are eventually fixed, the horrible customer experience and stress throughout the build is something that will not be fixed.
It is not a privledge to receive the home... Read more
we paid for in Australian standard condition. Acting like it is a favour to fix defects after a lengthy battle is simply not good enough.Similar opinion? Write a review on ieatwords.com.au!
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Beck KGordon
- VIC, Bacchus Marsh
- Verified customer
Love our new home by G.J Gardner Homes Bacchus Marsh!
After much shopping around when looking to build our new home, as soon as I saw the floor plan and design of the Wentworth, I was completely sold. Thankfully, the follow on service from the sales rep and the pricing of the home was exceptional and was well ahead of any other builders!
Throughout the build, the team kept us well informed and were always available to talk through any issues or concerns we may have had. With our first baby on the way, the team pushed their trades to ensure we were in our new home before the arrival of bubs, witho...Read more
1 comment
Jess M.G.J. Gardner Homes
Hi Beck,
We're thrilled to hear that G.J. Gardner Homes Bacchus Marsh kept you well informed throughout your build, and were able to give you a home you love.
We hope you and you family have many wonderful years in your new home.... Read more
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- VIC, Bacchus Marsh
- Verified customer
Great team & very good quality home
After researching thoroughly and multiple appointments with various builders I picked GJ Gardiner with high expectations. I am very happy to say I wasn’t let down. Having to work with a sloped block and very tight budget the team at GJ Bacchus Marsh were very helpful & patient. More importantly I am very happy with the end product of a very good quality built home..
1 comment
Jess M.G.J. Gardner Homes
Hi Greg,
Thanks for taking the time to give us a 5 star review.... Read more
We're thrilled to hear that our G.J. Gardner Homes Bacchus Marsh office were helpful and able to provide you with the high quality home you expected. We hope you have many happy years to come in your new G.J. Gardner Home! Kind regards, Jess Morris, G.J. Gardner Homes Vic/TasSimilar opinion? Write a review on ieatwords.com.au!
Adam BBacchus Marsh
- VIC, Bacchus Marsh
- Verified customer
Everyday, I am forced to look at faults and errors in GJ Gardiner Bacchus Marsh construction
Workmanship on our home was terrible in most areas. The painting is terrible. The doors don't close properly, several of the door handles don't operate correctly, some doors don't even fit in the door jams correctly. The carpet has marks and stains on it, the shower holds water, the electrical dimmer switches are cheap and two have already failed (within10 months). We waited for two months after we moved in to finally receive keys to all the windows and doors, (the builder said they lost the originals). I could go on and on.
In terms of the...Read more
management of the build, we were told continuous lies about handover date which was to be in February and ended up being July. Yes 5 MONTHS LATE. We were forced to live in a motel for 10 weeks as a result of this. The site manager changed three times during the course of the build which stretched out considerably. The builder was forced to pay late penalties as required by the contract. Unfortunately the $250 per week did in no way cover the motel costs. I got sick of the weekly update phone call saying "yeah, we haven't been on site this week but we should be there next week". Even after everything was finished. We had to move out on the first night as the gas was not connected and there was no heating or hot water. We had the painting redone in the whole house because it seemed that the non-english speaking paint crew who arrived in a clapped out Toyota Camry appeared to have never been introduced to a paint brush before. The tiling had to be redone because the floor in the powder room was not level. Don't be under the misconception that all these things were fixed effortlessly and willingly by the builder. It required numerous emails and phone calls which were ignored repeatedly. (I have the evidence of all this) The customer service and support has been terrible and unfortunately we got to the point were they wore us down to a level where it was just easier to start fixing things ourselves. Our house is still not up to standard. I have kept all my email complaints and SMS complaints and responses from the company and I am happy to share these with anyone who is thinking of using GJ Gardiner Bacchus Marsh to build there home. In fact, if you are doubtful about what is written in this review, and you are seriously considering using this mob, I invite you to come to my house and see for yourself the GJ Gardiner standard. If you like what you see or you think the workmanship is of a good standard, then good luck to you.1 comment
Daniel McNamaraG.J. Gardner Homes
Hi Adam
We are sorry to hear the your experience with the Bacchus Marsh team was not a positive one.... Read more
On behalf of G.J. Gardner Homes I would like to apologies for the delays that occurred and any poor workmanship. We would like to look into any issues that remain with your home as does the Bacchus Marsh team. Please contact us if you would like to discuss the matter further on 03 9338 5588. Kind regards, Daniel McNamara General Manager G.J. Gardner Homes Vic/TasSimilar opinion? Write a review on ieatwords.com.au!
Billy BMelbourne
- 2 reviews
- VIC, Bacchus Marsh
- Verified customer
Our beautiful new home
The staff were really very easy and pleasant to deal with during our build. All of the tradesmen provided a high quality finish with the slight exception of the painters who are scheduled to complete some upcoming maintenance works. Our overall experience has been wonderful and we are exceptionally happy with our beautiful new home from the team at Bacchus Marsh
1 comment
Jess M.G.J. Gardner Homes
Hey Billy,
Thanks for the positive review, we're glad you had a great experience!
Regards,... Read more
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Darley DevilBacchus marsh
- VIC, Bacchus Marsh
- Verified customer
great value for money
we have been in the house for 9 month now and can not fault the build quality. It was a stress free build and they delivered on everything they said. they had no problem with the changes we had to the basic design as well as some good ideas for the changes All in all it was a good experience
1 comment
Jess M.G.J. Gardner Homes
Hi there,
Thanks for your review, we're glad to hear you love your new G.J. Gardner Home!
Kind regards,... Read more
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3basSGreater Melbourne (Metropolitan), VIC
- 11 reviews
- VIC, Bacchus Marsh
- Verified customer
The GJ Gardner Bacchus Marsh Crew made our dream come true!
From the moment we contacted GJ Gardner “in the Marsh” it just felt right.
Our initial contact with Dave was awesome. By the end of the day we had everything we asked for, which definitely encouraged us to move forward, with an excellent vibe, instead of wondering if we were being considered as a genuine prospect or worse, just another enquiry, by most of the other volume builders we’d approached previously.
Being in sales ourselves, it’s fantastic to experience what great customer service is like and being treated like a human not a num...Read more
ber. So refreshing. With Dave it’s the little garnishes that make all the difference, with an eagles eye and the simple fact that he makes it fun without deviating from the true purpose. Just a top bloke, thanks mate! When it comes to the normally perceived boring but vitally important admin aspects, Caitlin our colour consultant is like having a relaxing cup of tea, just nice and calm, though unassumingly reassuring. Don’t know how she does it, being as busy as she is, nevertheless she delivers every time and like Dave has put up with many of our indecisions. Thanks Caitlin. We feel we can ask the crew at GJ Gardner anything anytime and not feel boxed in, it is our dream after all and we want to achieve an outcome we absolutely love without compromise.Similar opinion? Write a review on ieatwords.com.au!
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LeeBacchus Marsh
- VIC, Bacchus Marsh
- Verified customer
Couldn't Be Happier!
We recently built our 1st home with GJ Gardner Homes Bacchus Marsh and we couldn't be happier.
After only an initial meeting with Ben, we selected a design we loved in our budget. Everything seemed to progress so quickly and the team made what we thought would be quite a stressful process so easy from start to finish.
We were very impressed with the Express Living Range of fittings and fixtures, particularly the pre-selected internal and external colour combination options we could choose from which made the process a breeze. Caitlin was so...Read more
helpful and of course patient while we made our selections and the team were more than happy to accommodate all the additional inclusions and minor plan changes we requested. The team were professional and kept us informed during the build and were able to finish within schedule even with the terrible winter weather we have had. Should we ever decide to build again, we wouldn't build with anyone else. We highly recommend meeting with the Bacchus Marsh team to discuss building your home.Similar opinion? Write a review on ieatwords.com.au!
RegConBacchus Marsh
- VIC, Bacchus Marsh
- Verified customer
Dream build!
I originally approached GJ Gardner Bacchus Marsh to build my first investment property in the Stonehill Estate. The process was smooth, the team was extremely helpful and the build quality is all I could have asked for. I would recommend GJ Gardner to anyone who is looking to build in the near feature. Thank you guys, I will be back for the next!
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- VIC, Bacchus Marsh
- Verified customer
Dream home complete! GJ Gardner Bacchus Marsh
From start to finish the building process was hassle free. The site supervisor was very accommodating and happy to help, meet and answer any questions. He paid attention to our requests and followed through with actions, contacting us on a regular basis. We are extremely happy with our custom built home, completed with high end, quality finishes. A big thank you to the GJ Gardner Team at Bacchus Marsh!
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- VIC, Bacchus Marsh
- Verified customer
GJ Gardner Bacchus Marsh - fantastic!
GJ Gardner Bacchus Marsh were extremely accommodating, helping us finalise our custom design. We were happy with their inclusions and high quality finishes. Dealing with the same people from start to finish made the process surprisingly easy. Their friendly, yet professional customer service was fantastic. We are thrilled with our house and highly recommend the team at GJGardner Bacchus Marsh.
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SBGreater Melbourne (Metropolitan), VIC
- 7 reviews
- 13 likes
- VIC, Bacchus Marsh
- Verified customer
Fantastic, hassle free experience - GJ Gardner, Bacchus Marsh
The customer focus was delightful, the building process was hassle free (very small issues were fixed promptly), the end result is a value for money, lovely home. I wish I could do it again. If I did, I would go straight back to them. I have confidence in their ability to build a great home regardless of the budget. It was handed over as promised, and I believe the entire office was all hands on deck to get it cleaned, polished and ready 3 days before Christmas.
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Jess M.G.J. Gardner Homes
Hi Brylee,
Thanks for taking the time to give G.J. Gardner Homes Bacchus Marsh a 5 star review. ... Read more
We're thrilled to hear that the team provided quality service and a quality home. Wishing you many happy years in your new G.J. Gardner Home. Kind regards, Jess Morris, G.J. Gardner Homes Vic/Tas