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Mike LinksSydney, NSW
- 3 reviews
- Verified customer
Bionic Trimmer does not Satisfy
Delivery was pleasantly quick. The performance of the trimmer is very disappointing. The concept is good, but the power is so weak, that it stops every few seconds. It is incapable of doing any useful work.
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Delivery time
the publicity talks about allowing up to 28 days for delivery when i rang on the 28th day I was told it would be another 7 days a least due to high demand. It would have been nice to be informed about this.
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DgDeSouthwest, VIC
- 2 reviews
MY FIT JEAN SIZING INCORRECT
I just received 2 pairs of the MY FIT JEANS after a very long wait after purchasing from GSD.. Delivery is way too slow!! I am a standard size 14, everything I buy is a 14 and I thought after watching a Video about these Jeans that I would have a little extra room if needed since they state they fit upto a size 16.. I am sooooo disappointed as I can get them on but just cannot do them up as they are too small.. I am NOT a size 18 and up but this is the sizing I would need in these Jeans.. After such a long wait for them to arrive I am not going to even bother and waste my time trying to send them back but gift them to someone I know they will fit.. I am very disappointed that the Australian sizing is way off..
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Lindsay
- 3 reviews
- 1 like
don't buy the hand held sewing machine it doesn't work
Absolute rubbish. and like everyone else it's not until after you order you find out it takes the a month(s) to actually get around to bother sending it. word word word
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Absolutely RUBBISH service
I will never use this service again. The after sales service is garbage and dispatch time of products is 28 days. Buy ANYWHERE else and save yourself headaches.
Call centre will lie to you and tell you they are located within Australia, no customer service notification if a product you buy is out of stock and on back order and around a 2 hour wait time on their ridiculous call centre wait times.
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LydiaGreater Melbourne (Metropolitan), VIC
- 4 reviews
Appalling customer service and product supply
I purchased a number of items from Global Shop Direct on 23/10/2019 via telephone with the advice that supply would occur between 10 days- maximum 4 weeks. Approx. 10 days ago I called customer service as I had not yet received the items and requested they advise me if there would be any further delay. I never heard anything back so I sent an email and then today (2/12/2019) tried calling again only to be advised that a number of items are unavailable until late January. Appalling and deceptive customer service - be careful in ordering as they appear to be over committed. I will never purchase from them again.
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Jenny MLaunceston, TAS
- 2 reviews
- 1 like
Slow delivery.
Wont be buying from GSD again, ordered items on 7th. Oct only just received it (29th Nov) and item faulty. Sent emails to check where order was told supply problems.
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Robert JAU
- 2 reviews
Oh so slow to send goods
GSD's slow response to sending goods purchased is poor. After placing an order, it takes mostly 4 weeks before the goods arrive, yet they take money straight away. Communication between GSD & client isn't great either to explain why goods are so slow to be sent. Seriously thinking of discontinuing purchases in future from GSD.
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Di RowlandNorthern Region, NSW
Postage rip off
Ordered three products and forgot to put coupon code on order for free delivery. Arrived yesterday charged 3 lots of postage and handling, all packed in one small box. Will never buy from this company again
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Extremely slow to post product!!!
I am quite disappointed at hoe SLOW they are to post/freight/send my product and how slow and vague they are in response to my communication with them. It was easy to order and very easy to pay but after that not so good at all. I have no idea about the quality of my purchase as I am yet to receive it.
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SUZZIESydney, NSW
- 4 reviews
No replacement parts
I bought the trimmer for my Husband. I took it that when you buy a product you can buy any part that needs replacing. eg: zip ties.
I asked GSD if I could get them from them. NO, go to a hardware shop and buy normal cable ties.
The zip ties are very flimsy and brake easily. It's hard to put them on and you need 2. It takes longer to put them on, than the time it takes for them to brake.
If I knew all of this, I would never have bought the trimmer. My advice is DON'T BUY.
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FAST SEW IS RUBBISH
Recently purchased the Fast Sew hand sewing machine two for one offer. One was broken straight out of the box. The second one doesn't do what was advertised. The instructions are very vague and unclear. The quality of the product is poor. They are cheaply made rubbish. Couldn't return them as they were not opened till a birthday which was after the return policy. The product would get a zero if I could.
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OscarNorth-West & West coast, TAS
- 2 reviews
What a waste of time
Have waited 21 days so far for crystal window cleaner. Was told up to 28 days but goods should be despatched fairly quickly. Can get deliveries from America
In 4 days so from chullora it should be over nite especially when your money has been taken. Will not use or recommend them again.
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AnnickSydney, NSW
- 2 reviews
Bad customer service and beware if they have lose your contact number they will send you to debt collection . no more.
I bought set cost me 49$ they lost my phone number and my email address they send me to debt collection I bought a lot of products with global Shop but never expected. That from them . I will never make that mistake again .
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Don't waste your money
Received Starlyf with a second free as promised. What an absolute have.......product does NOT work as shown on TV. In fact does not work at all. Absolute rubbish. Money wasted. Wouldn't bother even sending it back after reading other reviews.
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LindajSouth West, WA
- 4 reviews
Full Crystals.....
Great received my order... but only one bag of Crystals arrived not good 6/10 looking forward to using this product as displayed on TV will review after I use it!!
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HEATHER FARLEY
- 2 reviews
- 3 likes
Months later still waiting
Purchased in September, now half way through November, rang and told still not sent, no apology at all, terrible service, never again. Do not buy unless they give you a delivery date
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bobMid West, WA
hand sewing machine non delivery
In sept.2019 I ordered the hand sewing product and was told that I would get another free.I did not receive anything and when I tried to locate my order no such an order was in their system.I then proceeded to get serious and quoted an order number and other proof of the order and eventually was notified that the order was actually in their system but unfortunately the product was out of stock due to a larger than anticipated enquiries but would be notified when the items were available but if I wanted a refund that could be attended to.As the...Read more
dealings with this company were so painful that I decided not to go down that road as when the refund possibly would not arrive I would have more trauma with that.A few weeks ago since they told me firstly that stock was now available and then that the order was in the despatch department and were now processing it.It is now mid november and I have no product and no tracking advice.During all of this time the advertising continued unabated. December 18th 2022 Update: poor service On 23/9/19 I ordered a product(fast sew) from Global shop direct and when november arrived I recieved nothing.I contacted them and at first I was told they could not find my order.I advised them that they in fact had been paid via Paypal.Eventually the order was located and in early december the order was delivered.It was unsatisfactory so I contacted them and got a return authorisation number.I returned via Australia Post and had a tracking number.On16/12/19 I had not received a refund and contacted them after waiting for the call centre was still busy after 3/4 of an hour.I tried again on 17/12/19 and got through.I explained why I had called and gave them their return authorisation number and was told the agent would have to check to see if the item had been received.I advised them that Australia post'stracking service had delivered and gave GS the tracking number .So after running out of ways to brush me off they told me that they were refunding the purchase price and I would receive a refund paid to my Paypal a/c in 7-10 working days.We concluded our call at that point.I checked my Paypal account today and lo and behold the refund had made it overnight.The lesson here is if you deal with Global Shop Direct have a lot of patience and all of your ducks in a row.Similar opinion? Write a review on ieatwords.com.au!
KerrynFar North Queensland, QLD
- Verified customer
Feeling ripped off!!!
Ordered 2 for 1 offer hand sewer $49.95. Next day find same hand sewer at Post Office for $19.95. I should have got 2 for the price of 1 @ $19.95
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muzzalaunceston
Not happy
I brought the gotham steel smoke less grill it got returned with no problems because the adptor would not fit into the appliance when the replacement arrived the amount of force I used to insert the adaptor was ridiculous I thought it would break obviously a design fault no other problems
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