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Sim A.Greater Melbourne (Inner), VIC
Worst company I have ever used
Charged me $300 (before discount, $230 after) per month for the gas. Never used that much in my entire life. Called and done the accurate reading myself and adjust to $100 something per month. Switch to another company and bill back to normal(Less than $50 a month)
1 comment
Similar opinion? Write a review on ieatwords.com.au!
GeoffVictoria
- 2 reviews
- Verified customer
Always great service
Easy to contact, understand and great response ALWAYS. Rates highly competitive. I have been with them since they started, never had a reason to change and no one ever beats their rates.
1 comment
GloBird E.Globird Energy
Hi Geoff,
Thanks for taking the time to share your thoughts and experiences of our service and rates. Glad to hear that you've been loyal since our very beginning! We look forward to continuing this standard into the future!... Read more
Regards, GloBird Energy.Similar opinion? Write a review on ieatwords.com.au!
A pleasure to deal with
I've been with globird in the past and they've proved to be reliable and inexpensive with great customer support. Michelle helped me switch back to them after I moved quickly, all the information I needed was provided efficiently and comprehensively. The only issue I have with them is the lack of online account management, but honestly I haven't really found myself in a position to need it.
1 comment
GloBird E.Globird Energy
Hi Brenton,
Thanks for taking the time to give us a great review. We're glad that our track record has proven reliable and inexpensive, and with great support - we certainly strive for all those things.... Read more
Thank you for also providing us with feedback with regards to an online account management. This is valuable to us, and will enable us to plan for the future. We'll also ensure that Michelle hears about your review of her service. Regards, GloBird Energy.Similar opinion? Write a review on ieatwords.com.au!
Very Happy with Globird
Have been with Globird for two years for electricity. Recently did a comparison and they are still by far the most competitive for our needs. Spoke to Michelle and as a result will save further by combining electricity and gas with the company. Helpful customer service and the best rates! Thank you.
1 comment
GloBird E.Globird Energy
Hi Peter,
Thank you for your loyalty and support over the last 2 years. We understand that the most competitive rate is of high priority to many of our customers; and while we can't always be the mos... Read more
t competitive, we certainly strive for it. We're glad that in this instance, we are for you. When we're not, we make up for it with our great local customer service!Similar opinion? Write a review on ieatwords.com.au!
Willis ShekGreater Melbourne (Outer), VIC
Application Denied. Be careful to the rating trap!
My application was denied, which is perfectly fine. However, they told me that it was due to my credit rating from Equifax was lower than 6 hundreds something. You know what? I did contact Equifax and they told me that my credit history is perfect with no negative factors and it is not possible that my credit score will be lower than that. I have also used Credit Savvy that they recommended to check my credit score and it is over 800.
I contacted Globird afterward to told them something seemed off. However, their staff told me any other story ...Read more
this time. He kept saying that the decision was from their system and they had no means to know what denied my application and the result could not be revised. What he said was completely different from the first staff. I did manage to contact the first person I spoke to and he promised me that they will talk with Equifax. Now I am waiting for their response. I honestly cannot trust them after all I have gone through, but I have no choice but wait. If my credit score is really that low, I will accept the fact that my application is denied. However, it is totally unacceptable that they kept telling me their decision is correct while I just wanted to tell them something went wrong. ** UPDATE on 03/02/2020 ** I contacted them 1 week later. They did agree that there was a mistake on the credit check, but they still rejected my application solely due to this comment. What they have said was that due to that I have made a comment here, they won't take me as a customer. Basically I finally understand why this company "seems" to have higher rating. It seems that they picked customers who can give them good rating in the long run, and use "credit check" as a smokescreen to reject you. So, the one who is being rejected may not post a bad comment, and the only customers left are the one who will give a good comment. If you post a bad one, it is very likely that they will terminate your services. Is it a fraud in the rating system? I dunno. Do you want to sell your soul and honesty to a gas company? I know you will know the answer.1 comment
GloBird E.Globird Energy
Hi Willis,
To protect customer privacy, individual credit details are not provided to us. Our system only receives a digital 'YES' or 'NO' response from a third party credit bureau. We want to onboar... Read more
d as many customers as we can while still remaining viable. As a credit provider with many tens of thousands of customers Australia-wide, we can’t know each individual’s history and circumstances, instead we must rely on the credit bureau. It is true that there can sometimes be incorrect information on the credit file due to a mistake or inaccuracy, but we don’t have the ability to fix this. We are sorry this is an annoyance to you, but we must rely on the digital information they provide us.Similar opinion? Write a review on ieatwords.com.au!
KlausGippsland, VIC
Great customer support
Changed my plan to a better rate because the plan I had was no longer the best. The customer sevice officer was extremely helpful and nothing was to much trouble. Very happy
1 comment
GloBird E.Globird Energy
Hi Klaus,
Thank you for your excellent review. It's important to us that our customers are on the best plan available based on their usage patterns, so we're glad that we could assist in this instance.... Read more
Regards, GloBird Energy.Similar opinion? Write a review on ieatwords.com.au!
Excellent service and cheap rates!!
Was initially hesitant to sign up for this company, but when i called, was warmly welcomed by the sales team and the sign up process was very easy. Actually felt too easy. This was in 2018, and haven't had a problem with them since then. They are honest, caring and cheap. That's a tick tick tick.
1 comment
GloBird E.Globird Energy
Hi nabs,
Thank you for your excellent review of your experience with us since 2018. Being an honest, caring and affordable energy provider are 3 pillars that we strive for, so we're glad that this has been your experience so far.... Read more
Regards, GloBird Energy.Similar opinion? Write a review on ieatwords.com.au!
Amazing customer support and service
I was struggling to pay a bill and the staff were understanding and efficient. The company allowed them to reduce the amount and arrange a really achievable payment plan. I was late for my second payment but when I called the staff member was so kind and able to arrange my payment immediately. This helped my stress so much and made the whole thing really simple and stress free.
1 comment
GloBird E.Globird Energy
Hi Kerry,
It was our pleasure to be able to assist in this situation. We understand that the reality is finances can get a bit tight at times - and if we're able to do, doing anything we can to assist our customers is a priority.... Read more
We're glad it was able to relieve some of the stress you were feeling. Regards, GloBird Energy.Similar opinion? Write a review on ieatwords.com.au!
佳黛 毕.Greater Melbourne (Metropolitan), VIC
Easy transfer
The transfer was easy and for free. Didn’t take me any effort. I remember when I switched to my previous retailer I had to make calls to get updated. But with Globird there’s nothing to worry about. Great rates, too.
1 comment
GloBird E.Globird Energy
Hi there,
Thank you for your positive review. We've invested a lot of effort into ensuring that our signup process is as seamless as possible, so it's always good to hear positive remarks about this.... Read more
We look forward to being of service to you into the future. Regards, GloBird Energy.Similar opinion? Write a review on ieatwords.com.au!
nkr52Greater Melbourne (Metropolitan), VIC
Absolutely Topperoo
I feel I have made the right choice to go with Globird Energy. Sign up was quick and no hastle, their rates are quite competitive, and they are an honest company.
Had a couple issues receiving the bills via email, but nothing that the excellent customer service team couldn't help with.
Great work Globird!!
1 comment
GloBird E.Globird Energy
Hi nkr52,
Thank you very much for your kind words. We're glad that you're happy with our rates, ease of the sign up process, and in particular our customer service team! We look forward to being of service to you into the future.... Read more
Regards, GloBird Energy.Similar opinion? Write a review on ieatwords.com.au!
CmhzGreater Melbourne (Outer), VIC
- 2 reviews
Amazing customer service
Amazing customer service every time I call by their local team. Enquires resolved in a prompt and friendly manner. Rates are also great. Would not change to any other company.
1 comment
GloBird E.Globird Energy
Hi Cmhz,
Thank you for taking the time to review our service. We're delighted that you're happy with all aspects so far.... Read more
Regards, GloBird Energy.Similar opinion? Write a review on ieatwords.com.au!
JenGreater Melbourne (Outer), VIC
- 3 reviews
Make the switch you won’t regret it!!
I was with Origin Energy for both my electricity and gas for over 12 years and after doing a thorough review of providers when my contract expired I was extremely impressed with Globirds rates which are very competitive. I should have made the switch years ago. Even the transition went smoothly and Globird kept me informed on the process. I love no lock in contracts and I can pay by bpay rather than direct debit.
1 comment
GloBird E.Globird Energy
Hi Jen,
Thanks for your excellent review! It's pleasing to hear from our customers, particularly when it's positive. We look forward to continuing this standard into the future.... Read more
Regards, GloBird Energy.Similar opinion? Write a review on ieatwords.com.au!
veronicamCentral Highlands and Goldfields, VIC
- 2 reviews
- 1 like
Very happy with Globird
I had to ring Globird this morning with a issue i had it was resolved with in minutes.
The best energy company i have ever dealt with.Plus the pricing is and added bonus.
1 comment
GloBird E.Globird Energy
Hi veronicam,
We're delighted that you're happy with our service, as well as our pricing! Thanks for taking the time to submit a positive review.... Read more
Regards, GloBird Energy.Similar opinion? Write a review on ieatwords.com.au!
Perfect service.
Excellent service and quick response . Friendly and Courteous. Good job. Ring to change plan, easy and quick, the change was instant and easy to understand . Will recommend to friends and family members.
1 comment
GloBird E.Globird Energy
Hi yang,
Thank you for your comments about our service and response time, and of course for taking the time to submit a positive review. We're glad that you're happy!... Read more
Regards, GloBird Energy.Similar opinion? Write a review on ieatwords.com.au!
g.maAU
No problems
I signed up with Globird a year ago and at this point I have had no issues... just as it should be! Sign up was simple and bills are all direct debit so pretty easy.
1 comment
GloBird E.Globird Energy
Hi g.ma,
Thank you for taking the time to submit a positive review of your experience with us over the past year! We're delighted to read that there have been no issues, and that it's all been smooth sailing so far.... Read more
Look forward to continuing this standard for you into the future. Regards, GloBird Energy.Similar opinion? Write a review on ieatwords.com.au!
JoshuaGreater Melbourne (Inner), VIC
- 18 reviews
Application denied but thank you
My friend recommended me to switch to Globird but my application was denied, but thank you for that, that made me did further research to find the cheapest retailer and found that kogan energy is the cheapest for both gas and electricity for me. These monkeys shouldn't be in business, not only expensive but has also wasted people's time. My friend will also switch to Kogan energy.
1 comment
GloBird E.Globird Energy
Hi Joshua,
Because we supply power first and bill for it later, we are considered a credit provider and thus we are required to run credit checks. As a budget provider, we need to limit risk in order to provide the lowest prices possible.... Read more
We do apologise if this has caused stress or annoyance for you, this is certainly not our intention. It may be worthwhile checking what has influenced your particular credit file as most energy providers have similar settings. There could be a default or something you are unaware of or a data error of some kind. Regards, GloBird Energy.Similar opinion? Write a review on ieatwords.com.au!
nfosterGreater Melbourne (Metropolitan), VIC
- 11 reviews
Application rejected last minute
Changing my rating to 5 star, issue has been resolved. Daniel has called and explained, and I was given a better offer. Waiting for the cancellation from another provider before signing up. So far best customer service when dealing with energy retailer. Kudos!
----
Application was rejected last minute which was frustrating, I have no default whatsoever on my credit file and just recently approved for credit card with 40k limit. Please think twice before applying, they will just give more stress when moving home.
1 comment
GloBird E.Globird Energy
Hi nfoster,
We're delighted that the issue has now been resolved. It's never our intention to cause stress or annoyance, especially when you're moving homes and need services to be connected promptly.... Read more
Regards, GloBird Energy.Similar opinion? Write a review on ieatwords.com.au!
Prakash T.Sydney, NSW
Rejected application for no reason
They rejected my connection application as they say I have failed in a credit check, got the credit report today and it says I have a good score. Bunch of morons.
1 comment
GloBird E.Globird Energy
Hi Prakash,
We're sorry that your application was not successful. We understand the frustration that this causes.... Read more
Our credit checks are conducted by a third party; and to protect your privacy, we are only provided with a YES or NO when it comes to taking a new application. We don't get to see any more information other than the final response - thus we take the recommendation given to us by the third party. Again, we do understand the frustration that this causes; however the ins and outs of what constitutes the final response is something that is not provided to us. Regards, GloBird Energy.Similar opinion? Write a review on ieatwords.com.au!
Great service
I had electricity connection for 3 years whilst renting. Never had a problem. Very responsive & professional when disconnecting. Great to pay bills early & receive a discount. No drop outs experienced
1 comment
GloBird E.Globird Energy
Hi Julie,
Thank you for taking the time to review us. We're delighted to read about your experience of our service over the last 3 years. Thank you for your loyalty - we look forward to continuing this over the years to come.... Read more
Regards, GloBird Energy.Similar opinion? Write a review on ieatwords.com.au!
MDLee
- 4 reviews
- Verified customer
Was with them for 2.5 years, never had any issues
Signed up with Globird for electricity in Apr 2017, as they had the best rates in our area according to the vic gov energy compare web site. When they started doing gas as well we swapped from our previous provider to be with Globird as well.
Once everything was on we never had any issues (outages etc) requiring us to contact them.
Bills were emailed monthly (electricity every month, gas every two months) and we paid them online. As long as you pay them within two weeks of the notice date they offer good discounts.
Disconnecting with them ...Read more
due to changing housing circumstances. Process to disconnect was straight forward, just called them and told them when we were moving out/would like the services disconnected. There is a disconnection fee (was told $22 each for electricity and gas) that will be added to our final bill. Overall: Good service, if I find myself in the position to manage a property's electricity/gas again, as long as their rates were still competitive I would be happy to sign up with them again.1 comment
GloBird E.Globird Energy
Hi MDLee,
It's sad to see you go, however we've also appreciated the loyalty you've shown over the last 2.5 years as a valued customer for both electricity and gas!... Read more
Thanks for taking the time to comment on your positive experiences with our service! We hope to be able to provide this service to you again some time in the future if circumstances change! Regards, GloBird Energy.Similar opinion? Write a review on ieatwords.com.au!
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Questions & Answers
Thayyil Vasked
After seeing the reviews here, I am looking at joining Globird. Globird has a Customer "Refer a friend" reward of $50 each for each new customer referred by an existing customer. If anyone who has a Globird account would like to refer me and get the $50, please reply to this post and I will get in touch with you.
No answers
Archie C Ellisasked
Moving soon to Barooga NSW postcode though is 3644 which is confusing to some. Electricity rates show up on comparison web sites but not for gas. Is this correct? I may have to have a electricity provider and a gas provider as seperate enities. Correct ? Would prefer if you are able to provide both.
1 answer
GloBird E.Globird Energy
Hi Archie,
Thank you for your message. We provide both electricity and gas services. Having said that, we have only recently launched in NSW, so it would be worth checking if both services were available in your area. You can get a quote online without having to put any contact details: https://quote.globirdenergy.com.au/welcome
Sonia C.asked
Hi,
I’ve just organised my gas account to be changed to Globird but have received a message from a 1st Energy? Who are they and why are they contacting me and more so, why has my information been given to a third party without my knowledge?
1 answer
GloBird E.Globird Energy
Hi Sonia C,
You can be assured that your details have not been shared with a third party, as we take privacy very seriously. It would be worth contacting them to see how they have received your contact details - they are another energy company.
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GloBird E.Globird Energy
Hi Sim,
Energy bills are based on actual or estimated meter reads . The meter reading is done by the local gas distributor who owns your meter, or when the customer does a self-read. Without actual r... Read more
eads, we do use estimates. Estimates are just that, an estimate or computer calculated guess based on previous usage, estimates are never perfect, but importantly, so long as an actual read is available your next bill automatically adjusts. If an estimates is higher or lower than it should be, the next bill contains the adjusted read that balances it all out. This could even mean you have a bill credit.