From January 2020, GO Homes is offering a $100 Westfield gift card to their customers in order to encourage them to write either a positive or negative review. It is possible that reviews were written by customers who received such a reward. Previous incentives: from March 2015 to December 2022 - $250 and $500 Westfield gift cards.
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Reviewer Photos & Videos
leahdeluca1Perth, WA
- Verified customer
First home bliss
My partner and I just built our first home with Go Homes, which was such a positive experience! Neil Boyd got us a great house and land package deal in the estate we wanted. He even bought us a dish washer as a house warming gift, which was lovely! It felt good to have a team behind us that listened to what we needed rather then focusing on how much money they will make. From pre-start through to construction and PCI all team members were honest, supportive and worked diligently to meet our needs. The build was smooth, and within the 6 month ti...Read more
me frame. PCI only had cosmetic issues which were easily fixed. Overall we had a great experience building with Go Homes, and have recommended the company to friends and family. We got so many inclusions in our package and are loving all the top quality appliances.1 comment
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Graham robinsonPerth, WA
- Verified customer
Go homes where great from start to finish
I had a great experience with go homes from start to finish. We dealt with Neil Boyd on design and house and land package. He was first class.
We found the app extremely helpful and kept us up to date on what stage or build was at. With photos.
The site supervisor was also very approachable and helpful as of the employees we dealt with in the office.
We would and will be recommending go home to friends and family.
Thank you for our lovely home. GO HOMES
1 comment
Admin T.GO Homes
Hi Graham,
Thank you so much for your 5 Star review! We are so pleased to hear you enjoyed your building experience and that you would recommend us to others!
We wish you all the best in your new GO home.
- GO Homes team
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lewisPerth, WA
- Verified customer
Good service
Pre-start was good however there were some things which we were told were free upgrades but our sales rep told us we had to pay for. Told them we saw the flyers in their homeroom and they stopped trying to get us to pay for the free upgrade. (I would say this isn't a reflection of the company but an individual).
The build went smoothly, there were a few small issues but when I sent a request about it they were rectified in a timely manner.
The brickie was rude, during the first meeting. 1 wall was extremely out and he told me "It's a damn wal...Read more
l". The wall was pulled down and rebuilt. During PCI a lot of small things were not picked up, but were only picked up due to my hiring a building inspector. Structurally my house is sound. Cost was good and what I paid for.1 comment
Admin T.GO Homes
Hi Lewis,
Thank you for your review! We're pleased to hear you had an overall good experience building with us, however we are sorry to hear about those few issues.
We hope you're happy with your new home and wish you all the best!
- GO Homes team
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Mikey P.Peel, WA
- Verified customer
EXCELLENT! 2nd home built, Cannot FAULT. 5 STAR!
My wife and i have struggled to get finance for the last 5 years due to banks/lenders not co operating with younger families like mine. I have 4 children and to get them into our home was very difficult.
5 Years of Renting was a terrible chapter in our lives but we finally started to budget, save more money and try build another home for our family.
We contacted a sales rep from GO HOMES and he was super excited to help get us back in the market. The sales REP was not pushy, he got a land for us that within our budget and a beautiful 6 star ...Read more
quality home. We cannot fault the process, the only hassle is when building a home in the WINTER it can delay brick works etc. Thanks so much GO HOMES giving my self, wife and my children a safe place to live.1 comment
Admin T.GO Homes
Hi Mikey,
This review has just made our day! We're so please to hear you had such a great experience building with us and that you're happy with your new GO home!
Thank you so much for taking the time to write this 5 Star review.... Read more
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YusofPerth, WA
- Verified customer
Tallal is a superstar!
Updates on the GoHomes portal are regular, all documents, plans and photos of the progress of the build were on the portal. Workmanship was excellent, the build was better than we pictured. Tallal listened to our needs and delivered exactly what we asked for. We built at the Iluma Estates in Bennett Springs. Start of construction to finish took about 7 months. No hiccups in between and we visited the site religiously almost every weekend. Very happy with the outcome of what is hopefully our forever home. Highly recommend GoHomes and Tallal to friends and family.
1 comment
Admin T.GO Homes
Hi Yusof,
What an amazing review! Thank you so much :)
We are so pleased to hear you had such a positive experience and that you would recommend us.... Read more
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IsaacPerth, WA
- Verified customer
Not a good experience
Home Design Name is Fernleigh
Building Approval Permit Number is BP18/0915
PROS:
- Helpful rep, listened to our needs and suggested perfect floorpan for us.
- Build completed within promised timeframe of 6 months.
- Site supervisor acts in time....Read more
CONS: - Terrible pre-start experience. Our consultant [name removed] was so impatient she sighed on us the whole time while we were trying to make decisions. She didn't have the patience to help us with making selections nor made suggestions on additions for our home. It felt like we were rushed to make decisions so that her job is over and done with. We just felt so pressured and uneasy the whole time! - GO homes didn't provide us any information about what to prepare and look for prior to prestart. So when we were there, the prestart lady didn't want to help us and acted like we should know everything. SO while we scramble through products trying to discuss between each other, going on google to search for product information, she sat there at her computer sighing the whole time and making us feel stupid. - Admin [name removed] is TERRIBLE. They got our name spelt wrong the whole time, which we didn't mind at first, but they asked us to check if our information on the contract was correct, which our names weren't so we informed them, and they ignored it, continue on making variations of names for us in all emails and all contracts!!!!! HORRIBLE! When we finally met at the prestart to sign the contract, [name removed] was horribly rude to us and acted like we owed her and that her job is forced upon her. - Site supervisor a. Aircon was not blowing air at all even though it was on the highest setting, but site supervisor insisted there is air! We argued about it, ended up holding up a tissue against the aircon just to prove our point. He said he'd try, but he insisted there's strong air flow, but ended up getting it fixed and the air flow now is much stronger. Overall, it was disappointing and the process was very tiring because the customer had to do their job. I honestly hope you take our feedback seriously as these takes time to typed out. I could just let it slide and let you make the same mistakes again and again. Look us up on your system, you'll know I am not even exaggerating for abit. They all happened! Building companies are so competitive nowadays, other companies have better customer support then go homes as I heard from my friends who are also building, I'll recommending everyone against going for go homes anymore.3 comments
Admin TeamGO Homes
Hi Isaac,
We're very disappointed to hear about your experience. We take your feedback very seriously as we genuinely want every one of our clients to have an exceptional building experience. We're so... Read more
Hi,
Thanks for letting us know, we are still awaiting for the phone call from GO homes.
GO HomesGO Homes
Hi Isaac,
After following up on your query it looks like you have since been contacted by our admin team. Please don't hesitate to let us know if we can be of any more assistance!... Read more
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RossWestern Australia
- 2 reviews
- Verified customer
Seamless from Start to Finish
As a first time home builder the whole process was smooth and simple. GO Homes were easy to work with and always in contact. Issues were identified and rectified as soon as they came to light and the final product speaks for itself. Would recommend to anyone looking to build.
1 comment
Admin T.GO Homes
Hi Ross,
Thank you so much for your 5 Star review! We are so pleased to hear you enjoyed your first building experience and that you would recommend us to others!
We wish you all the best in your new GO home.... Read more
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Courtney G.Perth, WA
- Verified customer
Positive First Time Build Experience
GO Homes right from the outset was willing and happy to work with us on the design and budget aspects that we were wanting in our home resulting in a home that is uniquely ours. In doing this GO Homes liaised with our local council on many issues to achieve what we were wanting and to problem solve any anomalies that arose in areas such as site works and boundaries. Our pre-build process did take longer than expected however we realise this is because of the things we were requesting and changing. The admin staff are always friendly and helpful...Read more
. The online portal for pre-selections was great and really helped create colour schemes. We did feel that out pre-start experience fell a little short but only due to the consultant having to leave because of illness, it was an unforeseen circumstance. Our building supervisor had a high expectation and standard for inspecting works completed and seeked the best solutions to any issues/complications, his only concern was handing over a house that we were happy with and met all standards. We did run into a slight oversight in our retaining wall which was identified after handover, the team were quick to address this and apply the most practical fix. Our final cost was unchanged from what was signed off and overall GO Homes delivered us a home that we are proud to call ours.1 comment
Admin TeamGO Homes
Hi Courtney,
Thank you so much for this great review! We are so pleased to hear you had a positive experience and that you're happy with your new home.
We wish you all the best.... Read more
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Sana ParvezPerth, WA
- Verified customer
Good experience for first home built :)
As a first home built our journey was pretty good and without any hassles. I was bit scared at the start regarding the built but all the issues were handled and resolved quite well. My final cost did exceed the estimated cost but not by huge amount .. overall I m quite satisfied .
1 comment
Admin T.GO Homes
Hi Sana,
Thank you so much for your review and congratulations on building your first home! We're pleased to hear you had a good experience and are happy with your new home.
We wish you all the best
- GO Homes team.
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ShinCassPerth, WA
- Verified customer
A stress free 1st home
Building can be overwhelming - but GO homes took that and left us with an easy stage by stage process which left us at ease. The communication we received was constant and informative . We had one or two tiny bumps towards the end but they were handle super efficiently. We build bang on the button of what was estimated .
1 comment
Admin T.GO Homes
Hi ShinCass,
Congratulations on your first home and thank you for your review! We are so pleased to hear you had a positive experience building with us and we wish you all the best.
Thanks again,
- GO Homes team
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EmadPerth, WA
- Verified customer
Quality home design, professional staff member
Home Building started and end according to the plan
Staff member are friendly and professional . I love the online portal were I could track progress of my home.
Receiving ongoing updates during each stage
work done in quality manner
After final inspection things were adjusted in professional manner and on time
Final cost was equivalent to the estimated cost
1 comment
Admin T.GO Homes
Hi Emad,
Thank you so much for your 5 Star review! We are so pleased to hear you had such a positive experience and that you're happy with your new home.
We wish you all the best in your GO home.
- GO Homes team.
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- Verified customer
Amazing from start to finish
From start to finish our experience with GoHomes has been amazing.
The communication & customer service was exceptional throughout our journey.
We are so pleased with our home, its everything we hoped for and more!
We would definitely recommend building through GoHomes :)
Special shout out to Shaye, Cassie & Andrew who were great throughout our construction progress, keeping us updated at all times :)
1 comment
Admin T.GO Homes
Hi Tash,
Thank you so much for your 5 Star review!
We are so pleased to hear you had such a positive experience building with us and that you would recommend us to others.... Read more
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meileePerth, WA
- Verified customer
Amazing first home
My first build ever and it was amazing from start to finish. There was only one small issue that we had in our ensuite due to the size of the towel rail blocking our shower door from fully opening but that was easily sorted out by our construction consultant Nicole. Construction was completed within stipulated time frame. Cost was within budget. Special shoutout to Neil and Nicole for being super helpful and always being there for us when we had queries. We did not get an inspector to inspect the house but from our inexperienced eyes it looks really good.
1 comment
Admin T.GO Homes
Hi Meilee,
Thank you so much for your 5 Star review! We are so pleased to hear you had such a good experience and that you're happy with your new home. We wish you all the best.
- GO Homes team.
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CSAR11Perth, WA
- Verified customer
We love our first home!
From start to finish our experience with GoHomes was amazing! From the moment we stepped into a display home we were pretty much sold, not only from the home but also the service we received. Our home was finished on budget and within the expected time frame with little to no issues. Vicki, Cassie, Shae and Ray all kept us well informed and a part of the process. Would definitely be building with them again.
1 comment
Admin T.GO Homes
Good morning,
Thank you so much for your 5 Star review! We are so pleased to hear you had such a great experience and that you'd build with us again.
We wish you all the best :)... Read more
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Christine RAU
- 5 reviews
- Verified customer
Correction: Soft Plaster
My review initially read that I had problems with my paint. Well, I have two words for you "soft plaster", which essentially means I wish it was the paint.
When the maintenance rep initially came out, he basically said it was my fault for putting anything on the wall. I asked for further testing and they came out to do a hardness test, according to the report, this test came back with a 4-5. According to industry professionals, that's not how you measure hardness. I insisted that he also does a pH test and look at that, the pH of my walls is ...Read more
11-12 (closer to 12). He tested again just to be sure that my walls are rubbish and it came back with the same result. The next step was for them to get the painting company out. When I told them about the test resuts they agreed that A. there's no point for the painting company to come out if the pH is 11-12 and B. that's not how you measure hardness! Now, I know a lot of builders and I've been doing my homework. The only way to fix this massive issue is to strip the plaster out of my entire house. Now if that isn't bad enough, first, BGC is going to take me on a ride to hope that this problem will somehow go away if they just screw me enough. Well, I am sorry to disappoint you. Its not going away - if you push me, I will push back twice as hard so why not stand up for this fatal mistake and be a company that can look in the mirror in the morning.2 comments
Admin T.GO Homes
Hi Christine,
We're very sorry to hear about the painting in your home. Can you please email your build details and info to so we can look into this further?
Thank you,
- GO Homes team
Don't worry, they already know, also, I wish it was the paint now. Looks like my house suffers from soft plaster, I will be updating my review shortly.
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Andrew H.Perth, WA
- Verified customer
Every step was carefully placed!
Our build process was an absolute delight, everything was well thought out and done to the highest quality which we expected
Any little issue or questions we had were answered by days end and the staff were only happy to help.
I would highly recommend any of the staff from office to site supervisor to our salesman it was a wonderful experience especially compared to some of the builders our friends went through!
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Sandima J.Western Australia
- Verified customer
Good builder
We have a great building experience with GO Homes. Process was smooth from the beginning to the end. Especially, We had a great support from Vickie Matthews who was our sales consultant with our house plans and designs.
And everything was under the budget as we expected. We had no issues whatsoever during the building period. Site was very clean and accessible at the time. We found a few mistakes during the First Building Inspection, but GO homes managed to rectify them less than 10 days.
Overall, we have a good building experience with GO homes. We would definitely like to recommend GO homes to our friends and relatives who are looking to build in the future.
Thank you GO homes for our beautiful Home !!
1 comment
Admin T.GO Homes
Hi Sandima,
Thank you so much for your 5 Star review! We are so pleased to hear you had a positive experience and that you would recommend us.
We wish you all the best in your new GO home!
- GO Homes team.
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PMcPerth, WA
- Verified customer
Good builder
Sales rep offered some different houses that I was very impressed with and eventually went with a design he offered. Was very easy to make the changes (taking 2 rooms off of plan) and other smaller changes.
Construction had a few normal issues which were fixed promptly when myself or the supervisor realised. Happy with the overall finish of the house.
1 comment
Admin T.GO Homes
Hi there,
Thank you so much for your review!
We are so pleased to hear you had a positive experience and that you're happy with your new home :)... Read more
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CyndiPerth, WA
- 4 reviews
- 1 like
- Verified customer
Pre construction administration could have been a lot better
Pre construction was not perfect and because of that there were numerous problems during the construction stage. It was my sons first house and he felt like they just wanted a signature on a contract and that any changes he wanted to make were an inconvenience and was not advised of other changes he could have made. Construction would have been a lot better if there had not been those problems caused by administration staff during pre construction. Construction Supervisor Roy and Construction consultant Nicole were very good even having to d...Read more
eal with these problems. The final house is well built with only some minor workmanship issues with quality like toilet roll holders loose and sealant being left on expensive ensuite tiles. The cleaning of the house was not good as it looks like they just cleaned the glass on the windows and did not clean the frames or clean the floors of bedrooms etc that were still concrete as we were tiling after handover. I would have thought that they would have been at least vacuumed. All benchtops were not cleaned either as had a film of powder over most of them. The main dramas from preconstruction were that 3 phase power was asked for by email and phone call and yet they still had it as single phase which we luckily picked up and then were charged a variation for it. Septics cost was taken off as we were doing it ourselves and they took it off twice so really bad checking of costing at admin level which resulted in an extra cost that was not included in his bank loan because it was not found until after he got the loan and was just dumped on him at the Prestart meeting. I felt sorry for Lauren the prestart consultant. Brick layers made mistakes and walls had to be pulled down and redone. PVC downpipes were asked for and zincalume ones were put on so that had to be changed. We were told to make sure client supplied water tanks were put on prior to roof cover and yet they were not hooked up for the stormwater until near the end of the build so have lost a lot of winter rains going into the tanks. Other than that my son is very happy with the final house and glad it is finally finished. He chose the Malta premium with ultimate inclusions because it was a different design to most and he is very happy with his choice. Just disappointed that we had to watch everything so closely and there is some changes he wishes he had made in hindsight. Cost was a bit more than budgeted but it is worth it looking at the finished product.2 comments
Admin T.GO Homes
Hi Cyndi,
Thank you for taking the time to write this review. We appreciate your feedback and always take feedback onboard to further improve our processes.
We're pleased to hear your son is happy with the final result!... Read more
Thank you for your response, unfortunately my son has continued to find things wrong which is disappointing. Luckily the construction supervisor has been good in organising for them to be fixed relat... Read more
ively quickly. My son is a bit disappointed with the quality of some of the fittings considering it is classed as a Premium home. Thankfully he did pay extra to upgrade some of the fittings and the oven is fantastic.Similar opinion? Write a review on ieatwords.com.au!
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amitprajapati48Perth, WA
- Verified customer
Very good work
Very nice work by Go homes team, didn't have any problem during the construction, period very much impressed by Puneet, Mark, and rest of the team did awesome job.
Thank you guys
1 comment
Admin T.GO Homes
Hello!
Thank you so much for this great review. We are pleased to hear you had a positive experience and we hope you enjoy living in your new GO home!
We wish you all the best
- GO Homes team
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Questions & Answers
Natalieasked
Without putting any of the other builders down may I kindly ask why someone should choose to build their home with you (Go Homes) over another builder? What makes you a step above the rest? What is it that makes you different? What quality do you bring to the table? Thank you, Natalie.
1 answer
I just finished building and we went through 20 different builders before building with go homes. From my point of view, they are all the same, they all offer the same, the winner is whoever you talk to initially and if you click with that person. Whatever you do though, make sure you get as many thoughts and details discussed and put in the contract prior to signing. We had 9 pages of items we wanted before we signed up written to go woth the drawings, they kept saying they will sort this out after we signed but we kept saying we wanted it done before. That saved us alot of trouble. Secondly, there are different levels of builders, eg, first home builders, gohomes, apg. The different tiers have more skilled labourers which gives a better job.
RichardBasked
Is it true that if the build takes longer than the scheduled time (from commencement of works), you will pay $300 for the duration of the build?
2 answers
Admin T.GO Homes
Hi Richard,
Thank you for your question.
As is common in the building industry, we do have a clause in its building contracts relating to liquidated damages.
For any further information, please do not hesitate to contact us on
Warm regards,
GO Homes
Hi Richard, check it out, some companies do pay for for exceeding the time frame. I know myhomeswa was doing that a year ago
Vinod Tandonasked
Hi could anyone please tell the experience with Go homes regarding total construction times from start to finish, quality of material used and customer service ?
Regards.
Vin
3 answers
Admin T.GO Homes
Hi Vinod,
We have a 24 week Guaranteed Construction Timeline and approximately 18 weeks for Administration time.
We are a WA Owned company and we have many reputable partners in regards to quality materials such as Essastone (bench tops), Bertazzoni kitchen appliances, Brikmakers, BGC Steel, Fujistsu air-conditioning, Laminex, Trevors Carpets and more!
We also have a lifetime (25 year) structural guarantee.
Hope this helps answer your questions.
- The GO Homes Team.
A very good friend signed up with Go Homes in December 2017, although he has contacted the company on a number of occasions regarding the delay in starting construction, the standard answer has been that they are waiting on shire approval. This week (7 months after signing the build contract) The shire informed him that the building approval has been denied due to lack of information from the builder.
Understandably irate he rang to speak to some one in authority at Go Homes, and was informed by (a manager) that it was his fault (The client), as he needed to supply information that the shire needed, the information in question had been supplied and the manager was directed to the email supplied 6 months ago.
The Manager admitted they had the email and therefore the information required by the shire, but hadn't got to that email or supplied it as requested by the shire.
There was no apology or remorse on this total lack of professional conduct and when it was suggested that another builder should be engaged to complete the work, he was of course referred to the contract and told he couldn't break it.
What a joke.
I entirely agree with all this, as i himself had a terrible experience with Go Homes management, Manager himself was unbeleivably rude and unprofessional, i regretted signing the contract and buildung house with them, had gone through immense stress and when i suggested to change the builder they did the same thing with me and tried to threaten me to put a penalty of 20-30 thousand dollars, even their consultant was a big lier just wanted me to sign the contract and after that he did not even have time to pick the call, i suppose their will be many other builders better than Go Homes, cosidering the the stress i have gone through will never recommend anyone to choose Go Homes .
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GO HomesGO Homes
Hi Leah,
Thank you for your great review! We couldn't be happier to hear you had a positive building experience, and that you would recommend us to others.... Read more
We wish you all the best in your new GO home. Kind regards, - GO Homes team