See the Best Taxi / Rideshare Apps & Services in 2022 as rated by Australians on ieatwords.com.au.
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Reviews

  • Rates and Fees
    1.0 (5)
  • Transparency
    1.0 (6)
  • Timeliness
    1.0 (5)
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Do not pay to there drivers and do not answer there emails

published

I have completed a job for GoCatch and customer was happy to pay
The app does not work that time



And I am waiting for my payment for more than 15 days and no reply to emails even

goCatch
GoCatch SupportgoCatch

Hi Aman, please contact us on +61256331033 and we'll be happy to assist.

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Wayne
Wayne
  • 2 reviews
  • 3 likes

Don't trust this company

published

On the 13th of June, I applied 4 x $20 vouchers to my account. I then took at 10 min trip in Melbourne and was charged $14.66. Clearly the vouchers were not honoured. I contacted customer service on the 17th of June. I received a response 10 days later to say they had credited my account even though I had asked them to credit my credit card. I responded saying that I would like them to follow my original instructions. On August the 20th they asked me to put my credit card details into the app so they could refund it later. I did. It is now end of October and 3 unanswered emails later and they have not done this.

Don't use a company that doesn't respect its customers.



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Worst service ever !

published

I booked a taxi using the app at Brisbane airport. The guy called to say he would take a few minutes. A few minutes passed and he called again to ask where exactly i was going. He then said he was close and would call again.
I called him after 5 minutes more and his phone was disconnected.
I had to call an uber !
The next day I saw he charged my bank account.
I have been emailing their customer service a few times with no reply! I don’t know how to get my money back !
any suggestions pls?

thanks

goCatch
GoCatch SupportgoCatch

Hi SuGar, that doesn't sound right at all. A driver isn't able to charge your account manually a day later. Please contact us via or by calling us on +61256331033 and we'll be happy to assist.

SuGar
SuGar
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JoJoZep
JoJoZepMelbourne
  • 4 reviews
  • 4 likes

Charged for a 'No Show' when I was picked up

published
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elee9473
elee9473Sydney

Worst customer service

published
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Not being paid for trips taken

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Mitu
MituSydney

Not paid me full fare and chasing them from 3 weeks

published

Company service towards is zero .. chasing them for your work to paid properly . I done pick up a passenger from parramatta and drop them off to bankstown in peak time after that i arrived their customer want to go back to paramatta at same location . 1 hour 20 mins trip paid 25$ .sent reminders no response ..i spoke over the phone after so many calls .. she was said our application was not right.. no response from these people ..called australian company but no work ethics and took ur hard work money with simple excuse rider is fraud .. i am laughing .. how this company works .. never sign with go catch if you want to drive ..

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If 0 stars were an option, I’d choose it.

published
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Gryph
GryphGreater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 5 likes

Constant calls

published

So I signed up to be a driver over a year ago, never finalised all the details, thought against becoming one.

Now a year later I'm constantly getting calls asking if I want to continue with my application, after the one time I did answer I told them very sternly that no I wasn't interested and to remove my details, as if I wanted to become a driver I would have continued my application a year ago!

Well, I didn't get a call for a day ... But lo and behold, again the calls started up again. I can't even block their calls as they come from a different mobile number each time, but all with the same roughly 6 number prefix.

Never even used their service and now never will.

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SCAM!!!

published

Attempted to use this service 4 times on Saturday night. Each time our driver cancelled on us. Had $70 stolen out of our bank account. Have been trying to make contact with Gocatch but are constantly told there are no servers available. Today we were promised the money would be back in our accounts, however have not got 1c back. EXTREMELY UNHAPPY & will be sticking to Uber from now on.

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They don't apply the discounts promised in their offers!

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Crap! Customer Service!

published

I had got a voucher and wanted to use it still had to link my card up which I didnt mind cause if all went well then I would ride again! It deducted money from my bank account and the voucher?! Called up customer service and he wouldnt answer my questions! He would constantly say that it was a cancellation fee! He wouldnt let me talk to someone of high authority! I just want my money back! Worse app ever!

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Charged fare plus the voucher was redeemed

published

I had a first trip voucher if $20. I booked a trip which cost me $16 roughly which was debited of my account plus the voucher credit was deducted by the fare amount. Which means the trip that was supposed be free was not free.

goCatch
GoCatch SupportgoCatch

Hi, thanks for reaching out to us. We are truly sorry that you feel this way. you can contact us through the following link and we’ll review any issues in the app that you may have: .

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Not worth the effort

published

Preordered maxi, driver msged during the night whether he was still needed but didnt say he wasnt driving a maxi. Standard taxi turned up so i cancelled. He still got a fare of someone else and i was still charged $30.
Made complaint 3 weeks ago, gocatch replied that investigation has been initiated but nothing from them since then.

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Don't install this app

published

I installed the app on my phone, it was useless, so removed it again. Since then I've been hassled with emails and call centre staff offering a massive $25 off the next ride if I put it back on. I wish I could get them to stop bugging me. I used Uber for a while, much better.

goCatch
GoCatch SupportgoCatch

Hi Joe, thanks for reaching out to us. We are truly sorry for the inconvenience this has caused you. Please contact us through the following link and we’ll review any issues in the app that you may have: .

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They don’t turn up.

published

Pre ordered a car for 9:50 pm, it is now 10:12 pm and the driver has shown as 12 minutes away for the past 32 minutes. Tried ringing the driver and have been hung up on 3 times. Never again.

goCatch
GoCatch SupportgoCatch

Hi Lyn, Thanks for reaching out to us. We are truly sorry for the inconvenience this has caused you. Please contact us through the following link and we’ll review any issues in the app that you may have: .

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david_casa
david_casaSydney
  • 4 reviews
  • 3 likes

Stop Calling, Stop sending me SMS's, Remove my Details

published
goCatch
GoCatch SupportgoCatch

Hi, thanks for reaching out to us. We are truly sorry for the inconvenience this has caused you. Please contact us through the following link and we’ll review any issues in the app that you may have: .

david_casa
david_casa
goCatch
GoCatch SupportgoCatch
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Hello Kitty
Hello KittyGreater Melbourne (Inner), VIC
  • 12 reviews
  • 9 likes

They are Liars

published

I asked them if their Cabs accept the Multi Purpose Taxi Program (MPTP) Concession Card and they said yes, but you still have to pay the FULL fair. They said they would refund half and add it to your Credit. That means that my Credit keeps on increasing and increasing but I always have to pay FULL fair so I never really get my Concession rates. That makes them Liars. When I catch a normal Taxi they only ever charge me half the fair, so why on earth would I ever choose Go-Catch and their ridiculous rip-off payment system?

goCatch
GoCatch SupportgoCatch

Hi, thanks for reaching out to us. We are truly sorry for the inconvenience this has caused you. Please contact us through the following link and we’ll review any issues in the app that you may have: .

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Crap

published

In Cairns couldn’t get a car no drivers Submitted job 4 times with no luck, need to pick up your game.

goCatch
GoCatch SupportgoCatch

Hi, thanks for reaching out to us. We are truly sorry for the inconvenience this has caused you. Please contact us through the following link and we’ll review any issues in the app that you may have: .

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No way to use credit

published

No way to make a booking and apply voucher or pay with voucher given to me.
Service assistant advised to select CC and ensure to pay via App. Charged full fare.
When paying outside of App, CC still gets charged as well, so paying twice.

Was a much better service before in App CC details were required.
Effectively, cannot use now. Each time there is a double charge.
Unfortunate, as other features are good.

goCatch
GoCatch SupportgoCatch

Hi, thanks for reaching out to us. We are truly sorry for the inconvenience this has caused you. Please contact us through the following link and we’ll review any issues in the app that you may have: .

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PG18
PG18Melbourne
  • 33 reviews
  • 47 likes

Asked to have details deleted, still emailing me

published

I asked GoCatch to remove all of my details from their system. Despite the reassurances I have received, I am still being emailed.

Before this, they called me and sent an SMS message. I once again said to not contact me.

I want nothing to do with GoCatch. Why is it so hard to delete people from your system and stop contacting them? This request has been made to customer support yet I am still being contacted. Other users are making similar complaints on OzBargain.

I would be VERY careful about giving information to them.

I'd recommend Uber, Ola and Taxify over this mob.

goCatch
GoCatch SupportgoCatch

Hi, thanks for reaching out to us. We are truly sorry for the inconvenience this has caused you. Please contact us on this link so we could further look into this matter.

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ShouldHaveUsedUber
ShouldHaveUsedUberSydney, NSW
  • 2 reviews
  • 5 likes

JUST DONT - use UBER

published

The worst. I had credit for trying them. Took a ride was $44 uber would have been $28. But then they charged me the full fare. AVOID

goCatch
GoCatch SupportgoCatch

Hi, thanks for reaching out to us. We are truly sorry that you feel this way. you can contact us through the following link and we’ll review any issues in the app that you may have: .

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John p
John pSydney

Removed referral credit without warning.

published

Cannot be bothered with this shady company that removed legitimate referral credit without warning. Much better and cheaper alternatives out there with lower wait times for drivers. Ola, Uber, Taxify, but not gocatch. Never again gocatch.

goCatch
GoCatch SupportgoCatch
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Reviewer
ReviewerAustralia
  • 65 reviews
  • 41 likes

Credit revoked

published
goCatch
GoCatch SupportgoCatch
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Natalie L.
Natalie L.Beisbane
  • 6 reviews
  • 4 likes

they’ll remove your credit without notifying you

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All of my credits have been wiped and they didn’t inform me about that. I referred 2 friends to download the app and the referral credits also were removed. I emailed them to delete my account from their system and I doubt that they do. Stay away from them!!! Scam! Lie!

goCatch
GoCatch SupportgoCatch
Natalie L.
Natalie L.

absolutely incorrect, what can you explain about the referral credit? I removed ALL the credits. I have no time to dispute but uninstalling the GoCatch app, that's it. Done!

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