Reviews

  • Transparency
    1.0 (7)
  • Rates and Fees
    1.3 (6)
  • Timeliness
    1.2 (6)
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Scammy company and Poor customer service

published

Offers promo codes to new users but doesn't honor them. Removed all the credits associated with my account without prior notification and doesn't reply to support tickets raised. Poorly run company.



goCatch
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Bigred
BigredSydney
  • 6 reviews
  • 4 likes

Credit removal without warning.

published

My $20 referral credit disappeared without warning. didn’t even get a chance to use them, but wouldn’t even consider it now. Use another ride share app. Plenty of others available.

goCatch
GoCatch SupportgoCatchSend a private message

Hi, thanks for reaching out to us. We are truly sorry for the inconvenience this has caused you. Please contact us through the following link and we’ll review any issues in the app that you may have:

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Fraudulent Company that steals referral credit

published

goCatch stole all my referral voucher credit (was at $70) for no reason. I had referred 7 of my friends and received $10 each and then I added another promo code worth $20 and the whole $90 disappeared from my account. Avoid at all costs, they are fraudulent and scam people of out there money



goCatch
GoCatch SupportgoCatchSend a private message

Hi Tom, thanks for contacting us. If you think any credit has been removed incorrectly, you can contact us through the following link and we’ll review your account:

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rh1n0
rh1n0Greater Melbourne (Outer), VIC
  • 2 reviews
  • 2 likes

Credits removed, requests to re-instate credit or remove my account ignored

published

Please don't bother copy/pasting your "terms & conditions" text that you've replied to everyone else with.
Your support staff are incapable of actually doing anything. I hope that you do actually get around to removing my account, because I will absolutely 100% not be using your service ever, I'm sure the extra space created on your database server would be more beneficial than holding onto my user information considering I will never utilise your platform.
I wish you the worst of luck in your business.

goCatch
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Meeno
MeenoGreater Melbourne (Outer), VIC
  • 6 reviews
  • 13 likes

Overpriced service with shady business practice

published
goCatch
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Meeno
Meeno
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Credit forfeited for no reason

published

Had a few referral credits all removed for no reason today under the guise of a "congratulations" email for the launch of their membership. Poor form. Uninstalled. Never will use again.

goCatch
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Terrible con job. Charged 50aud for trip that was never made.

published

This company is a con job. I was being charged 50 aud eve though the driver never picked us up. I am a tourist in Sydney and didn't know that gocatch drivers weren’t allowed to pick up kids below 7. The driver upon seeing my child refused to pick me up and made me cancel the trip. I never took the ride but was charged 50 aud to my card. Tried contacting customer service several times but no reply. No telephone number nothing. Very disappointed felt like I have been conned by a con man.

goCatch
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Laz
LazMelbourne
  • 4 reviews
  • 5 likes

Dodgy, untrustworthy company. Stick with any other rideshare app.

published
goCatch
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Laz
Laz
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Tim C
Tim CMelbourne
  • 8 reviews
  • 3 likes

Waste of time

published

Poorly handled new member credit, waste of time downloading 50 mb app and setting up credit card etc for initial credit, to only find $0 credit currently on my account.

goCatch
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Marcus
MarcusSydney
  • 2 reviews
  • 2 likes

Overcharged and no response from customer service

published

I have used Go Catch a number of times before but not again. I accidentally pre-booked a cab for the wrong time. Was charged $25 plus a cab fee on top of that. Queried this with customer service twice with no response back. Even cab drivers are charged over inflated fees when talking with them. Don't waste your time with this company rather use other alternatives like 13 Cabs.

goCatch
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ENW
ENWSurabaya

AVOID GO CACTH AT ALL COST. FRAUD COMPANY. CUSTOMER SERVICE IS A JOKE

published
goCatch
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Sai M
Sai MAU
  • 2 reviews

Dodgy company

published

I have driven for GoCatch and I regretted many times why I have driven with this company I have driven for a month and in the last week In which i made some money and these guys deducted all the money without any reason and I mailed them for several times but there was no response and when I tried to get their customer service number online I couldn’t find any instead I also opened several help issues in the app whenever I did that they closed all the issues without solving them or giving me a response. I can definitely say that this company is dodgy and filthyAnd I think ceo of this company might have felt, once I built the app I can just withdraw passenger and driver’s money from their accounts without their concern.

goCatch
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ash
ashSouth East Queensland, QLD
  • 2 reviews
  • 1 like

I had a voucher but my credit card was still charged for the trip

published

I had used GoCatch before to the extent where I had earnt a $51 voucher. Last week I used GoCatch for a taxi that came to $42. Great I thought I saw my voucher balance reduced to $9, only to find that they charged my credit card $48.75 which was more than the actual cabfare. It turns out it was the estimate! To make things worse the support response was rude and dismissive saying that my credit card wasn’t charged. Will never use again.

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Do Not Use Gocatch!!!! Use Uber

published

Service was absolutely the worst. I booked my ride to go to the airport last week and they cancelled on me last minute and had no alternative so I ended up missing my flight. If you don't want this to happen to you, just don't use this service.
Customer service was even worse. The team rarely responds and I still haven't gotten my refund.

Nothing good about this company, they just want to take your money. Would recommend using uber instead cause at least their customer service is better.

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No show so no go

published

Booked a pick-up via the app last Saturday night from Hurstville station. System told me that 5 drivers were being notified followed by a message advising a driver (name escapes me) was on his way to pick me up - ETA 10 minutes. 2 minutes later he cancelled the pick-up. So I reciprocated and cancelled the job. I then hopped into a cab situated no more than 50 metres from where I was standing during this whole occurrence. Why would you use a service that just shuts you off like that?

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gg1
gg1
  • 23 reviews
  • 15 likes

Good alternative to the rest and its Aussie!

published

Every time I've used it its been great! It's a good way of getting a cab easily (without any surge!) and being able to have direct contact with the driver too!

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DaveM
DaveMO'Connor 2602, ACT
  • 3 reviews
  • 1 like

Why the minimum advance booking fares?

published

I see Gocatch has introduced advance booking minimum fares, for an ordinary taxi $40. This makes it uncompetitive with just advance booking a taxi directly as I live less than a $40 ride from the airport. You've lost my trade Gocatch!

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Don’t use GoCatch

published
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Rip Off!!! Do not use GoCatch

published
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Jordan
JordanSydney

Overcharged & customer service team do not reply

published

Booked a 'maxi' ride for 5 passengers. I called the driver to make sure he could fit us 5 passengers - he confirmed he could. However, a regular taxi arrived, which obviously couldn't fit our group. I have been charged $11.20 for a ride we did not take and haven't even heard back from GoCatch, let alone been refunded. I gave GoCatch a go, only to be cheated- their "support" email doesn't even give customers the time of day.

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tiredperson
tiredperson
  • 12 reviews
  • 7 likes

Overcharged

published

Watch the minimum spend for advanced bookings. My $15 fare turned into $42 as minimum booking was for $40 no fine print here.
Complained to go catch opened a resolution with paypal am not happy being ripped off.

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Over charged and no response!!!

published

Set up yesterday. Booked economy for a 5 minute drive and charged $30. Would normally cost $7 - $10. Had no response and feel absolutely ripped off. Would not recommend !!

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Arthur
ArthurGreater Melbourne (Inner), VIC
  • 18 reviews
  • 8 likes

I’d never go on it again

published
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brownie
brownieSydney, NSW
  • 2 reviews
  • 1 like

Will be deleting this app as soon as i receive my refunds

published
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Do Not Use

published

After downloading the app and verifying my account I tried to order a car which just came up with a try again button so I proceeded to try again multiple times when it came up with an insufficient funds message turns out every time I tried again they charged me $28.

If that wasn’t bad enough I contacted them and 10 hours later received a message saying that it will take 5-7 business days to go back into my account! When I said that it is unreasonable and that I would like an email stating that they have no right to the money so my bank could sort it out I received no message in return.

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