Godfreys Questions & Answers

So I ordered online and still Have not gotten mY confirmation email! Is this standard or do the take ages to come.

I recently brought a steam mop 7days ago, i was clear with sales person that i want a mop that leaves a streak free finish, I purchased recommend mop by sales person but im not happy with this mop only used twice.Am i able to recieve full refund

Anyone know what the Godfrey’s Carpet Shampooer is like?

I purchased a Hoover stick vacuum about 2 years ago and have attempted to use it a handful of times but it has absolutely no suction whatsoever and is completely useless. It’s brand new . I’ve have been ill for the past year hence the delay in writing. Can anything be done? It’s in immaculate condition and clean as a whistle. Thank you

Hello. Apparently under the terms of your 10 day satisfaction guarantee the bought item must be returned in a saleable condition. Does that mean you resell the returned item as though it is new?

Do you price match?

Gave you all the proof you needed. Is my review not valid because it is bad ? Or ACCC?

What is the 90 day change over policy of godfreys and how does it work? Thanks
Shahneel

Could Godfreys please explain to me their 10 day return policy?
I purchased a Hoover Allergy Bagless recently and within one week, and being used three times, the power on/off switch didn't work. I took it back to Godfreys Mt Ommaney wanting a full refund. NO, after a 15 minute calm debate, the only way to get a refund was for them to send it back to Hoover to see if the fault was caused by me, or Hoover. They were willing to give me a replacement, which I stated clearly I didn't want.
The lesson learnt from this experience is to go to David Jones or Myers to purchase appliances, where your integrity will remain intact!

How do I get link to "Private Message" which the Godfreys review team asked me to email but did not provide link.. Please help?

Do you give exchanges or a refund for products, that the customer is not totally satisfied with how it works or an exchange
The item in question was only purchased about 5mths ago,it has been out of service for approx 6weeks. At this stage without telling the whole story, I feel after the hipe we were given about the product was misleading in the least

I just purchased the Hoover Ultra light handstick today in Ballarat Godfreys, but when I got home I realised that the model no. advertised on the website (which is what prompted me to purchase it) is different to the one sold to me in the shop...but this was the only Hoover Ultra Light Handstick available, and was at the price advertised - half price at $149. The voltage on the website says 22.2v but on the one I bought it says it's a 21.6v. The model on the website is ZB1516 and the model I was sold is 5221. Are they the same or have I been sold an older model advertised as a newer model?
Thank you.

Do yous do laybys at all

Hello I have recently placed a vacuum cleaner on layby and was given one as a gift I'm wondering is it possible to get my money back if I cancel it

I read that Godfreys was unable to find a new buyer for the company earlier this year and is looking at selling shares to the public ( IPO ) to keep the business going.
My question is 'if the ipo is not successful, who will cover warranty issues for products sold?'
The reason I ask this is that Godfreys owns most of the brands it sells, i.e, if the company folds then customers can't be directed to the manufacturer as products are imported from random factory's mostly in China.
Although I'm not effected by this, a good friend just purchases a product from them.

I have never been able to purchase an advertised product every time Godfreys have a sale. The advertised product is always out of stock by the time I get to the store. But luckily for me Godfreys always have a plenty of more expensive products that they are willing to sell me. Has anyone else noticed this, or am I just cursed bad luck?

Has there been prior complaints about overcharging at the Preston store as I'd been charged $35- for an Oates carpet sweeper I purchased there today, for my near immobile Mother, although I'm certain he initially suggested price of $25-? Later confirmed with my local store a price of $25.95 & whilst he has offered refund, providing I return to his store, I am alarmed to find my Mum had similar issue previously at same store!

have just purchased a dustflo 12v 2in1 bagless stick vac. when on charge sometimes red light flashes and sometimes stays on continuously. I need to know what it should do when charging as instruction manual does not indicate whatever? just yhat the red light comes on.

Why do Godfrey's employees have to be so rude to elderly people?
They treat them with contempt, you buy a vacuum cleaner from them it site in it box for 91 day unused the get brand new carpet laid, take out the vacuum cleaner and try and clean the carpet and it will not work.... You go to the store you buy it from and the sales man is so rude and just tells lies and just makes excuses for not helping them.
I am happy to repost this on Facebook, twitter etc, if not resolved for them.

I have an opportunity to buy a Sauber Intelligence second hand. Can you please clarify for me that the 5 year warranty is transferrable if I have the Receipt of purchase?