I attended Success store middle of February looking for a “stick vacuum “ for my daughters birthday. I have used Godfreys many times and have been very satisfied. I was “attended” to by the most beligerant young lady who was so rude and obnoxious and clearly was not interested in serving me.
There was nobody else in the store but she really couldn’t be bothered.
I will go to another Godfreys store to purchase what I want and hope for the best,
But I felt very strongly about leaving my complaints.
Thankyou Mrs H.J.Fairclough

bought this hoover vortex stick vac for $599 and its weak and useless.spend all my time cleaning and emptying it.tried to get a refund but was 4 weeks out of timeframe so now stuck with it and get this they offerered me $20 as a trade in for a 4mth old $600 vaccuum when i enquired about a cheaper different type what a joke!!!

Purchased a Hoover Ultra Power 2 in 1 cordless stick vacuum on 13 April 2022. Product failed twice in less than a year (14/7/19 Roller-head stopped functioning, 8/2/20 Unit stopped charging). No refund beyond 10 days from purchase is possible due to Godfrey's very poor refund policy even though i've lost faith in the product's long term functionality. Beware purchases from Godfreys.

I went in looking for Dyson stick vacuums but spoke to Ramila at the Carindale Store. She showed me a few options and explained why I should instead buy a Wertheim Evolution stick vacuum as it's better priced, the specifications are better and so is the build quality. My wife and I went to JB to check out the Dyson just to keep our options open and were pleasantly surprised with the information and honest opinion provided by Ramila. Money well spent and great customer service. Thanks

Satisfactory vacuum for small unit or a handy extra for bigger house. As the main vacuum cleaner for me I regret my purchase and wished I had researched my options better.

It 12 days to deliver only part of my order. When I called to complain I was told to wait 24-48hrs to see if second part arrives. They basically blamed the couriers, however I have paid for products but I have still not received. When I requested a refund I was told this was not possible without investigation and I should ring back. These guys seem to be very poor with online orders compared to many other suppliers both small and large companies I would not recommend Godfreys at all.

Took our Vibrabrush shampooer back to Godfrey's after 9 days. Only got to use it once and then the Vibra brush seized up.
After only having it 9 days i expected an exchange. Nope. Godfrey's have to send it to their repair center for evaluation. Up to 2 weeks. Great when you have family coming and you want your carpets clean. Should have bought it from another Retailer who offers exchange for faulty units. This will be a major consideration for future purchases.

We purchased a Hoover React for $650.00 and have had quite a few issues with it. I have written another product review which highlighted my frustration with not only the product but customer service.

After speaking to Shannon on the phone, she was very easy going and offered her assistance with products if needed.

I would suggest calling if you have any issues and not dealing with it through email.

Shannon was lovely to deal with. Our problem has been resolved since the first initial review.

It’s 4 stars and not 5, because I feel Godfrey’s needs more stores and less franchises. The franchises seem to stock a larger variety and we can’t use vouchers at franchises.

Just got home from Godfreys Mt Gravatt, and am compelled to write this review immediately. A very big thank you to Belinda and Michael for removing my daughter’s firmly lodged headphones from my Dyson brush bar / cleaner head. They would not accept any money that I offered for this immediate repair, and even provided me with unsolicited important routine maintenance advice. Good people - the world needs more of them!

So impressed with the level of service I received at the store, from calling the store and speaking with Michael whom gave me options to bring my Hoover into the store for them to look at, to having David, solve my issue and clean and replace my filter and now my hoover is working 100 percent again. Thank you David and Michael for the great service. Just amazing David, it only cost me $29.00 to fix my Hoover.

Super helpful guy in the Camberwell store showed me how to make my Dyson vaccuum Cleaner more powerful again. Quick, polite and effective - I now have a vaccuum that feels like new.

I have bought a vacuum cleaner here and cleaning accessories. Just wanted to acknowledge the helpful, curtious, well mannered and knowledgeable staff at this shop . They are always friendly and go out of their way to help! Thank you team.

Read the fine print before making a purchase from Godfreys.

My cleaner stop working after first use. Will not replace it. Spoke to the Area Manager, all he wanted to do is fight with me.

I was in the market for a new Vacuum and I decided on a Miele, next morning I had an email which was forwarded by a girlfriend which was a Godfreys sale catalogue and on the first page there was a Hoover Paws & Claws vacuum advertised for $99 with free delivery so I took that as an omen and went online and bought it, it was delivered the next day (I'm in the Country) and it is the best Vacuum i've ever had, I love it, it's that powerful it picks up everything with ease. Great prompt service and great product, Thank you!

Went to Godfreys to buy another pack vac vac and was talked into the more expensive Pullman, I didnt want it but he was pushy, its bulky, straps uncomfortable, cord gets tangled, after a few hours my neck, shoulders and Back were extremely sore, waste of $, used it once, he also sold me the mega gulper tool and it doesnt even fit the vac, was told to buy 5 lt halo as its better than the spray bottle - um isnt it the same product ?