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Reviewer Photos & Videos
Great service and new cars. But cars could be a tad cleaner.
Really good experiences with 2 cars.
Almost brand new cars.
Great drives.
Fuel cards worked like a charm.
Very clean on the inside. But sadly the outside was quite dusty and dirty.
1 comment
Similar opinion? Write a review on ieatwords.com.au!
A great option for occasional car users
My first experience with GoGet services was really good, the car was brand new, clean and reliable for a weekend trip I made with my family. All of them felt secure and comfortable in the car. Definitely is like using your own car while you rent it but without worrying about fixed costs like taxes, insurances or maintenance when owning a car.
It is useful for occasional private car users and whoever lives on CBDs or zones where parking lots are limited and an easy access option is necessary besides the traditional car rental services.
Goget its a convenient carshare service you must try.
1 comment
Andrew S.GoGet
Hi @Fabio,
It's so good to hear when our members find the service is easy to access and they're glad to recommend it to others :) Cheers for the fab five star review! ... Read more
Happy travels, AndrewSimilar opinion? Write a review on ieatwords.com.au!
Daniel
- 2 reviews
Excellent service in Sydney, proper car ownership alternative.
Rich network of various cars in good condition, good customer service and generally trouble-free service. In case of any technical issues, everything has always been sorted to get you on your way or reimburse you accordingly. GoGet was a true vehicle ownership alternative that saved me a lot of money over the years.
1 comment
Andrew S.GoGet
Hi @Daniel,
Thanks so much for taking the time to send in your top review, we really enjoy hearing from members to find out what about our service is working and we especially love to hear when car share works out to be more cost-effective.... Read more
Happy new year :) AndrewSimilar opinion? Write a review on ieatwords.com.au!
Find out how GoGet compares to other Car Hire Services
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JimSydney, NSW
Great concept, great service
Love having the flexibility of having a car at my disposal without the environmental and financial costs of owning one. Reliable, friendly service, well-maintained vehicles that are everywhere and cost-effective pricings. GoGet's great.
1 comment
Andrew S.GoGet
Hi @Jim,
That's what we like to hear! Your feedback is much appreciated, we're really glad to hear we're ticking your boxes so thanks for taking the time to review our service.... Read more
Cheers, AndrewSimilar opinion? Write a review on ieatwords.com.au!
Car ownership is overrated
get goget
Car share schemes force you to change your habits, to be less indulgent, to consider when you really do need to drive somewhere, to consider other options such as walking, cycling, and ride-hailing.
It's better for the lived environment for us all to share these resources.
1 comment
Andrew S.GoGet
Hi @beano,
We love to hear our members are rethinking the way they use cars to help ease congestion, reduce our impact on the environment and lead smarter lifestyles. Thanks for sending in your top f... Read more
eedback, we hope you're enjoying using our service too :)Similar opinion? Write a review on ieatwords.com.au!
LanceSouth East Queensland, QLD
handy wheels
signed up online, collected the key card from a local news agent, simple app. - booked the car near me, touch the key card and Im on my way.
cheaper than rideshare!
vans very handy!
very fair rates!
Payment through the app.
Excellent
1 comment
Andrew S.GoGet
Hi @Lance,
Thanks for your fab five star review! Very stoked you found it so user-friendly and took the time to raise this feedback with us.... Read more
Cheers, AndrewSimilar opinion? Write a review on ieatwords.com.au!
Convenient and very easy to use
The car I booked was at the place I expected. Its very reassuring to know that I can book a go get car when I have errands to run. Easy to book. The whole go get experience is very simple and reliable.
1 comment
Andrew S.GoGet
Hi @Customer,
Thanks so much for your friendly and positive review. Glad to hear you are finding the service easy to use!
... Read more
Similar opinion? Write a review on ieatwords.com.au!
Good Service
I have booked and used the vans to transport furniture. The vans were in the right place, no issued getting in or driving them. All in all this is a really good service and I will be using it again.
1 comment
Andrew S.GoGet
Hi @Silvia,
So happy to hear you're enjoying the service and that its been a smooth ride so far!
... Read more
Similar opinion? Write a review on ieatwords.com.au!
JANET KEMPVictoria
- 4 reviews
My new life without owning a car
Everything was as booked. The staff have been really helpful. Very clear statements of payments. Booked a car several times for longer journeys .I am not good with technology but even I can do this!!
1 comment
Andrew S.GoGet
Hi @JANET KEMP,
Thanks for your top feedback! So thrilled to hear our service is ticking all your boxes and that you're enjoying our rides :) ... Read more
Happy travels, AndrewSimilar opinion? Write a review on ieatwords.com.au!
Find out how GoGet compares to other Car Hire Services
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EvanGreater Melbourne (Inner), VIC
Brilliant Service.
We have been clients now for close to a year and it has been fantastic.
If there has been a problem they have got onto it straight away and sorted the problem.
1 comment
Andrew S.GoGet
Hi @Evan,
We're chuffed to hear it's been a great first year with us so far and we hope it just keeps getting better ^_^ Thanks for your fab five star review!... Read more
Cheers, AndrewSimilar opinion? Write a review on ieatwords.com.au!
GoGet has an impolite customer service
The customer service is really terrible! I had an issue with the car booking earlier and I called the service to ask for help. However, the operator was being arrogant, rude and was extremely uninterested in offering "services". She was basically complaining about what I've done wrong and unable to provide a proper solution. Just because the operator might have a bad day doesn't mean she can ruin the company's reputation.
1 comment
Andrew S.GoGet
Hi @Anonymous,
Thanks for getting in touch with your feedback and my apologies that you're unhappy with the level of service you received on your last trip. If you could please call or drop us a line... Read more
at [email protected] so we can learn more about what went wrong so we can find a way to make it up to you, that would be much help.Similar opinion? Write a review on ieatwords.com.au!
PriyadiSydney, NSW
What kind of service is this???
I booked Soumali the Van (CN55VN) today (5 Dec 2022) from 10am to 12pm, it supposed to be parked on the corner of Botany St and Library Walk, Kensington. I arrived on the car pod on-time and found out that the van is not there. I had waited for around 10 mins under the sun, but still no sign of it.
I called the operator, said that the van is still being used by previous customer (seriously??) and offered me to change the booking to another van, which was Gemma the Van (corner of Alison Rd and St Marks Rd), give me 30 mins extra and $21 credit.
...Read more
1 comment
Andrew S.GoGet
Hi @Priyadi,
Thanks for getting back to us and I'm terribly sorry to hear about the trouble on this trip. We always strive to give members the best options we have available and I'll raise your feedb... Read more
ack with the team. Please reach out to [email protected] or give us a call so we can put you in touch with one of our team leaders who can help turn this around for you.Similar opinion? Write a review on ieatwords.com.au!
Sharon Singapore G.Sydney, NSW
Recurring charges on my credit card
I have been receiving an annual charge for this company when my account has been inactive for three years. They do not advise you that they are making the charge and you only know by checking your credit card statement.
They should provide a notification by email advising of payment taken.
I do not feel a sense of dishonesty about this brand.
1 comment
Andrew S.GoGet
Hi @Sharon
Thanks for your feedback and really sorry for any incorrect charges.... Read more
we do send members Activity Statements each month for any charges that are applicable. If you have the time, please feel free to send us an email to [email protected] and we would like to look into this and rectify the issue. Thank you for your feedback and time. AndrewSimilar opinion? Write a review on ieatwords.com.au!
EduardoSydney, NSW
Second time with communication issues
Second time the cars have communication issues in the Westfield parking and I can't unlock it. I had to drive my own car to get the van in a close neighborhood. Took more than 5 min each call to answer the call when trying to solve the problem as the first call had been dropped for some reason.
1 comment
Andrew S.GoGet
Hi @Eduardo,
Thanks for your feedback. We're very sorry for the time it has taken to resolve your inquiry and hassle caused due to the communication issue. ... Read more
We always aim to answer our calls as quickly as possible to rectify any issues members are facing. We value your feedback and taking the time to let us know. AndrewSimilar opinion? Write a review on ieatwords.com.au!
MAD MOMGreater Melbourne (Metropolitan), VIC
Hidden costs, sketchy business practises and terrible, dodgy illegible invoices
Seems like a great deal on paper, but when you use the service slightly wrong you get slapped with fines like crazy. I left some stuff in the car and when i went back to get it out I was charged for not booking the car and for an hour and a half of use. In the invoice all these details were scattered around making it impossible to make sense of. I call up customer service, 3 times was hung up on and they just told me what their systems say (i didnt make a booking) and basically disregarded what I was saying until I got super passive agressive with them and started making demands. They tried to give me credit so that they could overcharge me again later, thus continuing the cycle...
1 comment
Andrew S.GoGet
Hi @MAD MOM,
Thanks for sending in your feedback. We're very sorry that this has been your experience with us. This is certainly not the level of service that we aim to provide our members.... Read more
If you have the time, we'd like to talk to you more about it so please feel free to email us at [email protected] and we can find a time that's convenient to touch base with you. Thanks again, AndrewSimilar opinion? Write a review on ieatwords.com.au!
Find out how GoGet compares to other Car Hire Services
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Mark B.Sydney, NSW
- 10 reviews
- 1 like
- Verified customer
Freedom at last
I gave up my car for ethical reasons over 20 years ago. GoGet has been a life changer for my me and car sharing sit perfectly with my ethics. Thank you GoGet for giving me the best of both worlds.
1 comment
Andrew S.GoGet
Hi @Mark B.,
No, thank you for sticking with us :) We're stoked to see more people shifting towards smarter lifestyles. Cheers for the top review!... Read more
Happy travels, AndrewSimilar opinion? Write a review on ieatwords.com.au!
NiilloSydney, NSW
Good value
Easy to book and good value
Mobile app on Apple needs some work.
It would be great if electric cars were available, for example Tesla, Hyundai, or any other electric car
1 comment
Andrew S.GoGet
Hi @Niillo,
We're just as excited for new additions to our fleet! Thanks for your top review with suggestions and app feedback. Hearing from members what about our service is working and what could u... Read more
se finetuning helps everyone so if any particular issue with the app comes to mind just sing out.Similar opinion? Write a review on ieatwords.com.au!
Why Own a Car?
Absolutely luv this! And about time too.
It is at the bottom of my street which means if I was not a sales rep I would sell my car which would save me thousands of $$ per year.
By the time you add up Rego/Insurance/Green Slip etc it costs quite a bit so living so close to the city there is no need for you to own a car,just GO GET! And the good thing here is because I use it for work I can claim it in tax too! So its a win win.
1 comment
Andrew S.GoGet
Hi @Teena,
We're always stoked when we hear back from members keen on the car on their street and side benefits of car share :) Cheers for the fab review!... Read more
AndrewSimilar opinion? Write a review on ieatwords.com.au!
nickSTSydney
- 2 reviews
- 1 like
Well documented, well maintained, fun car share
During my first year of using GoGet - zero incidents of confusion about fees or pricing. Clean well maintained cars. Lots of pods and great fleet. Many neighbors also use GoGet.
1 comment
Andrew S.GoGet
Hi @nickST,
Many thanks for the positive feedback! We're thrilled to hear more people in your area are seeing the pros of getting in on the car sharing action too :)... Read more
Happy travels, AndrewSimilar opinion? Write a review on ieatwords.com.au!
Fabian V.Sydney, NSW
- 3 reviews
- 4 likes
Great service and a much better model then ownership
At first I was more than a little cynical of the whole goget service. Over the last year I have been very impressed with the level of service, both care and responsiveness and the affordability at even the entry level membership. I now could not even think about owning a car and having to deal with all the issues associated with that. More importantly, it is just so simple and easy to book a vehicle (from the large selection), which are all well maintained, then just swipe and drive, come home and swipe and forget, all done. On the matter of pa...Read more
yments and invoices, the monthly invoice is very detailed so all expenses are visible and it is very easy to get clarification on any issue. I feel as if I own a small fleet of vehicles that I don't need to worry about.1 comment
Andrew S.GoGet
Hi @Fabian V.,
Thanks so much for the fab five star review! We're always chuffed to hear when members switch out car ownership for having our fleet at their disposal and all the side benefits that come with it :)... Read more
Thanks for stopping by, AndrewSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Gou G.asked
How do I know whether my smart card has been posted?
No answers
Leiasked
Does your senior plan include age 60 or start at age 61?
1 answer
Andrew S.GoGet
Hi Lei,
Sorry for our late response. It includes age 60, so 60s and over.
Hope this helps!
Andrew
Tashaasked
Hi, is there any cars available in Macquarie park NSW? Thank you
2 answers
Andrew S.GoGet
Hi Tasha,
We do have cars at Macquarie park if your a member just login to book or call us on 1300 769 389 and we would be happy to find a car for you
Thanks, Andrew
There is a couple pods within 2 minutes walk from the train station.
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Andrew S.GoGet
Hi @Nick,
Thanks for sending in your feedback. We're doing our best to keep the cars in good nick with the dusty weather conditions in Sydney - if you ever find the car you're booked with is in need ... Read more
of a clean, please flag it with us so we can organise for our cleaning team to give that car some TLC!