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Reviews

3.9

982 reviews
5
(573)
4
(150)
3
(40)
2
(67)
1
(152)
  • Value for Money
    4.3 (282)
  • Transparency
    4.4 (230)
  • Customer Service
    4.4 (284)
  • Booking Process
    4.6 (265)
  • Vehicle Condition
    4.4 (265)
  • Received Booked Vehicle
    • Yes (253)
    • No, I received a worse vehicle (9)
    • No, I received a better vehicle (2)
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Great service and new cars. But cars could be a tad cleaner.

published

Really good experiences with 2 cars.
Almost brand new cars.
Great drives.
Fuel cards worked like a charm.
Very clean on the inside. But sadly the outside was quite dusty and dirty.

1 comment
GoGet
Andrew S.GoGet

A great option for occasional car users

published

My first experience with GoGet services was really good, the car was brand new, clean and reliable for a weekend trip I made with my family. All of them felt secure and comfortable in the car. Definitely is like using your own car while you rent it but without worrying about fixed costs like taxes, insurances or maintenance when owning a car.
It is useful for occasional private car users and whoever lives on CBDs or zones where parking lots are limited and an easy access option is necessary besides the traditional car rental services.
Goget its a convenient carshare service you must try.

1 comment
GoGet
Andrew S.GoGet
Daniel

Daniel

  • 2 reviews

Excellent service in Sydney, proper car ownership alternative.

published

Rich network of various cars in good condition, good customer service and generally trouble-free service. In case of any technical issues, everything has always been sorted to get you on your way or reimburse you accordingly. GoGet was a true vehicle ownership alternative that saved me a lot of money over the years.

1 comment
GoGet
Andrew S.GoGet
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Jim

JimSydney, NSW

Great concept, great service

published

Love having the flexibility of having a car at my disposal without the environmental and financial costs of owning one. Reliable, friendly service, well-maintained vehicles that are everywhere and cost-effective pricings. GoGet's great.

1 comment
GoGet
Andrew S.GoGet

Car ownership is overrated

published

get goget
Car share schemes force you to change your habits, to be less indulgent, to consider when you really do need to drive somewhere, to consider other options such as walking, cycling, and ride-hailing.
It's better for the lived environment for us all to share these resources.

1 comment
GoGet
Andrew S.GoGet
Lance

LanceSouth East Queensland, QLD

handy wheels

published

signed up online, collected the key card from a local news agent, simple app. - booked the car near me, touch the key card and Im on my way.

cheaper than rideshare!

vans very handy!

very fair rates!

Payment through the app.

Excellent

1 comment
GoGet
Andrew S.GoGet

Convenient and very easy to use

published

The car I booked was at the place I expected. Its very reassuring to know that I can book a go get car when I have errands to run. Easy to book. The whole go get experience is very simple and reliable.

1 comment
GoGet
Andrew S.GoGet

Good Service

published

I have booked and used the vans to transport furniture. The vans were in the right place, no issued getting in or driving them. All in all this is a really good service and I will be using it again.

1 comment
GoGet
Andrew S.GoGet
JANET KEMP

JANET KEMPVictoria

  • 4 reviews

My new life without owning a car

published

Everything was as booked. The staff have been really helpful. Very clear statements of payments. Booked a car several times for longer journeys .I am not good with technology but even I can do this!!

1 comment
GoGet
Andrew S.GoGet
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Evan

EvanGreater Melbourne (Inner), VIC

Brilliant Service.

published

We have been clients now for close to a year and it has been fantastic.
If there has been a problem they have got onto it straight away and sorted the problem.

1 comment
GoGet
Andrew S.GoGet

GoGet has an impolite customer service

published

The customer service is really terrible! I had an issue with the car booking earlier and I called the service to ask for help. However, the operator was being arrogant, rude and was extremely uninterested in offering "services". She was basically complaining about what I've done wrong and unable to provide a proper solution. Just because the operator might have a bad day doesn't mean she can ruin the company's reputation.

1 comment
GoGet
Andrew S.GoGet
Priyadi

PriyadiSydney, NSW

What kind of service is this???

published
1 comment
GoGet
Andrew S.GoGet

Recurring charges on my credit card

published

I have been receiving an annual charge for this company when my account has been inactive for three years. They do not advise you that they are making the charge and you only know by checking your credit card statement.
They should provide a notification by email advising of payment taken.
I do not feel a sense of dishonesty about this brand.

1 comment
GoGet
Andrew S.GoGet
Eduardo

EduardoSydney, NSW

Second time with communication issues

published

Second time the cars have communication issues in the Westfield parking and I can't unlock it. I had to drive my own car to get the van in a close neighborhood. Took more than 5 min each call to answer the call when trying to solve the problem as the first call had been dropped for some reason.

1 comment
GoGet
Andrew S.GoGet
MAD MOM

MAD MOMGreater Melbourne (Metropolitan), VIC

Hidden costs, sketchy business practises and terrible, dodgy illegible invoices

published

Seems like a great deal on paper, but when you use the service slightly wrong you get slapped with fines like crazy. I left some stuff in the car and when i went back to get it out I was charged for not booking the car and for an hour and a half of use. In the invoice all these details were scattered around making it impossible to make sense of. I call up customer service, 3 times was hung up on and they just told me what their systems say (i didnt make a booking) and basically disregarded what I was saying until I got super passive agressive with them and started making demands. They tried to give me credit so that they could overcharge me again later, thus continuing the cycle...

1 comment
GoGet
Andrew S.GoGet
Car Hire Services

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Mark B.

Mark B.Sydney, NSW

  • 10 reviews
  • 1 like
  • Verified customer

Freedom at last

published

I gave up my car for ethical reasons over 20 years ago. GoGet has been a life changer for my me and car sharing sit perfectly with my ethics. Thank you GoGet for giving me the best of both worlds.

1 comment
GoGet
Andrew S.GoGet
Niillo

NiilloSydney, NSW

Good value

published

Easy to book and good value
Mobile app on Apple needs some work.
It would be great if electric cars were available, for example Tesla, Hyundai, or any other electric car

1 comment
GoGet
Andrew S.GoGet

Why Own a Car?

published

Absolutely luv this! And about time too.
It is at the bottom of my street which means if I was not a sales rep I would sell my car which would save me thousands of $$ per year.
By the time you add up Rego/Insurance/Green Slip etc it costs quite a bit so living so close to the city there is no need for you to own a car,just GO GET! And the good thing here is because I use it for work I can claim it in tax too! So its a win win.

1 comment
GoGet
Andrew S.GoGet
nickST

nickSTSydney

  • 2 reviews
  • 1 like

Well documented, well maintained, fun car share

published

During my first year of using GoGet - zero incidents of confusion about fees or pricing. Clean well maintained cars. Lots of pods and great fleet. Many neighbors also use GoGet.

1 comment
GoGet
Andrew S.GoGet
Fabian V.

Fabian V.Sydney, NSW

  • 3 reviews
  • 4 likes

Great service and a much better model then ownership

published
1 comment
GoGet
Andrew S.GoGet
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Questions & Answers

Gou G.

Gou G.asked

How do I know whether my smart card has been posted?

No answers
Lei

Leiasked

Does your senior plan include age 60 or start at age 61?

1 answer
GoGet
Andrew S.GoGet

Hi Lei,

Sorry for our late response. It includes age 60, so 60s and over.

Hope this helps!
Andrew

Tasha

Tashaasked

Hi, is there any cars available in Macquarie park NSW? Thank you

2 answers
GoGet
Andrew S.GoGet

Hi Tasha,

We do have cars at Macquarie park if your a member just login to book or call us on 1300 769 389 and we would be happy to find a car for you

Thanks, Andrew

nickST
nickST

There is a couple pods within 2 minutes walk from the train station.

Get an answer from our members and GoGet representatives

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