Go Pro accessories/company fail big time
I bought my 9 year old a go pro with floatie accessory. After putting camera in the go pro housing and attaching the floatie my son went into the surf to film his cousins surfing.... he went under a wave and came up just holding the floatie. GO PRO which have NO direct contact numbers in Australia, no way of returning emails-nothing but an international website which you have to ask to be contacted have told me they can do nothing as the camera only has warranty. I NEED to show the camera to get anything- which is somewhere in the ocean probabl...Read more
y still in working condition. Their response to their accessories failing is disgraceful. I am so mad I would have been better off buying a cheap rip off camera and cheap accessories, My son is devastated of course. I would not buy anything again from a company that operates off shore taking our money with no recourse. Just disgracefulPurchased in November 2021 at JB Hifi Home for $300.00.
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Joel
- 7 reviews
- Hero7 Black
- Verified purchase
Flaky
Bought in October 2022. Have managed to capture some great moments. The interface is quite good too, allowing for astrophotography, as well as long exposure shots when paired with ND filters. Stabilisation is superb.
However, battery life and software glitches have let this model down (as a long time GoPro user, same story, different model). Sometimes it freezes, other times the battery runs low for no reason. Don't even bother with the app / Bluetooth connections.
Purchased in October 2021 for $400.00.
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LenPerth, WA
- 5 reviews
Great images poor user interfaces
I bought the Go Pro Hero7 Dec 18 and had to take it back to the shop straight away as there was an issue connecting to a TV via hdmi. Got a brand new one from the shop and this one communicated with the tv although the battery would not hold charge for more than 10 minutes. Took that one back again and was given another new one in the sealed pack. This one kind of worked although the battery discharge rate was still high around 30 mins even if not filming. I just lived with this one although it’s painful to use. The images are fantastic special...Read more
ly in 4k mode although other things like communication to phone app via wifi is so flaky its very frustrating with having to re-establish comms ofter. If you want to view footage on a tv, you can’t control from the phone, the only way is to use the two button menu system on the camera to navigate which has to be something out of the arc in terms of user friendly user interfaces and is inconsistent, executes functions randomly. I don’t think its good enough to just have a good camera anymore without the support functions, its just incredibly frustrating to use.
Purchased in December 2021 at JB Hi-Fi for $595.00.
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nickGreater Melbourne (Inner), VIC
- 2 reviews
Poor quality - Unreliable
After one year of light use, this camera cannot record properly. For a full charge, it records for about 5-10 minutes and then stop. On restart, it shows a message saying the file is repairing and turn off again. Restart again, the battery is down to 3%.
I plugged it to the PC for the whole night and the battery is still 3%.
On viewing the recorded clips, the image quality is terrible and frozen, only sound available.
I would not recommend this product.
Purchased in September 2021 at Harvey Norman for $598.00.
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BenSydney, NSW
- 22 reviews
Great when it works, but far too unreliable
I've had the GoPro Hero7 for nearly a year now and it's been a frustrating experience. It fails more often than it works. It's extremely disappointing to take it out, if you're lucky you'll be able to actually shoot some footage without the camera locking up (only fix is to pull the battery), but there's an even chance you'll get back home and most of the footage will be gone.
I've had a few GoPro cameras over the years, this is my last.
Purchased in November 2021.
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KylieKatherine, NT
- 2 reviews
Great little camera
Have bought the GoPro Hero 7 Black for a trip overseas for underwater shots. I have my phone and a DSLR so adding a GoPro was a decision I did not make lightly. So far though, I am liking this decision. It is easy to use and takes great underwater shots. However, the water on the screen often changed the settings to video and time lapse and it got tricky to try and dry it off enough to get it back to the photos.
Other than that, so far it has been easy to use, to change options and to view photos or video taken. It has been good for the kids to...Read more
Purchased in September 2021 at JB Hi-Fi for $499.00.
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JonnySydney, NSW
Nice video but buggy
I use this mostly for taking videos of kids in the water, swimming and snorkelling. I don’t carry an SLR anymore, only compacts, phones and Go-Pro.
Pros - Wide angle view - Takes nice wide angles stills when my iPhone cant.
- App seems to work well - I connect to an iPad Pro NOT iphone. I only use the wire for charging.
- generally quite intuitive to use.
- I love the go pro Quik app - can quickly do a recap of your day or trip from your photo gallery (not necessarily photos from the GoPro) and turn it into a video...Read more
Purchased in November 2021 at JB Hi-Fi.
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SarinaGreater Melbourne (Metropolitan), VIC
- 3 reviews
Keeps freezing, battery tab came off and App keeps disconnecting from camera - after only 2 weeks and a software update!
Worst camera I have ever purchased and I regret buying it. I have only had it 2 weeks and done 2 very shallow scuba dives with it in the GoPro Super Suite Dive Housing (neither dive was more than 8 meters anyway). The camera kept freezing and the only way to fix it is to take the battery out and put it back in. It has done this MULTIPLE times consistently. I rang GoPro and they suggested a software update (which I did). STILL does it, but more frequently now. Utterly useless! I have since met multiple people with the same issue!! The connection...Read more
between the camera and the phone app constantly drops out as well, and I have pretty much given up using it. I wish I never bought it. Hoping for a complete refund. Also the battery tab came off and I had to google how to get it out of the camera without the tab. YI4K was a far better camera for far less money!Purchased in June 2021 at JB Hi-Fi Retail Stores for $499.00.
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Jacob White
- 3 reviews
Cannot connect via Wifi on a laptop
We are writing the year 2022 A.D. The Roman Empire has fallen, kingdoms have come and gone, revolutions have happened, the internet came... but the only way to connect the GoPro Hero 7 Black (top of line) via wifi is ... via a phone. Not a laptop. No... that's way too much to ask. This in and of itself makes it an impractical tool for prolonged time lapses because any slight movement to the camera in order to get the data off the card would make the time lapse jump. You have to download data on your phone and that means constantly struggling wi...Read more
th enough space to do so. Also for inconceivable reasons it also stops recording after a number of shots or days (I'm not sure which was the cause) even if the card still has space, its plugged into an external power source and was set to "unlimited". I'm not the only person complaining about this issue so it seems to be common or maybe its human error but then the settings are not intuitive enough for someone as dumb as me to grasp it.Purchased in June 2021.
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Jaap van der VeldeSouth East Queensland, QLD
- 2 reviews
Best camera, with a terrible design problem
It's the best action camera out there. But to get it into a diving enclosure, you need to remove the lens cover, which is so incredibly tight that I ended up damaging the camera in an attempt to open it, even though I'd read the sites, watched the videos and read the 100's of forum posts asking about this problem. It's crippling and honestly shameful for a product with a history this long and a price this high.
Purchased in June 2021 at Amazon for $350.00.
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WaltervpNorth-West & West coast, TAS
- 6 reviews
Most impressive results
Wow, what an enormous toy. Absolutely brilliant. My first gopro, I expected a steep learning curve, but it is a lot simpler than I had imagined and the results much better. A huge bonus is the software that is available online for editing etc. Still learning to use them properly. But 2 weeks into having the hero 7 I'm getting super footage to work with.
Love the hyperlapse and hypersmooth features, people think im a professional anyway!!
Purchased in May 2021 at Myers for $599.00.
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KsavshsSydney, NSW
- 10 reviews
- 1 like
- Hero7 Black
- Verified purchase
Hypersmooth Hero
Always wanted to grab one hero which is smooth, topnotch build, waterproof, awesome video quality. You gonna love it. Picture quality is okay.
Hypersmooth functionality and slomo function is the fun to use. Very good
Purchased in June 2021 at The Good Guys for $590.00.
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L HoSouth East Queensland, QLD
- 5 reviews
- Hero7 White
- Verified purchase
Dusk White colour with the extra front screen like the Hero 7 Black
- aesthetically it's very clean with the dusk white but may look a little greyish white rather than powdery white as u see on the internet
- ultra smooth recording
- compatible accessories with older models so don't have to buy new ones
- Battery life seems to be less than hero 5 (my last gopro)
Purchased in April 2021 at Pushys for $499.99.
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The reviewer stated that an incentive was offered for this review
RobNew South Wales
Cheap build, dreadful recording quality, glitchy mobile app and a slow "30 day money back guarantee".
On receiving the product the unpacking it seemed great, but on using for longer periods the build is really cheap and plastic, why was it not built in an aluminium or magnesium alloy casing? It has very few functions that aren't in fisheye and the connectivity issues with the App dropping in and out as seen with previous models still persist with an overall generally glitchy and infuriating user interface. To finish it off both the image and video footage are heavily compressed that they are completely unusable, I'm perplexed at how people are ...Read more
giving rave reviews. Go Pro offer a 30 day money back guarantee but on returning I have been fobbed off with different responses from their support team and provided with a false reference / transaction ID that is not even close to that issued by PayPal and told it takes up to 15-20 days to a month to process. On asking why it takes so long, the response was "can I help with anything else?". I have a horrible feeling this is going to be ongoing fight to get my money back, don't make the same mistake I made.Purchased in April 2021 for $299.00.
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howard gSydney, NSW
- 14 reviews
Great, but a serious learning curve lies in store for you.
8 months of use update:
Still 5 stars.
The more i use it, the more i love it.
Just shot a whole wedding handheld in Sri Lanka with stunning results thanks to the inbuilt stabilisation.
Need to improve sound though, and am adding a plug in gun microphone.
I have never had a freeze or a problem of any sort, in 8 months.
My batterys last an average of 25 minutes before i swap them. ( i have 3 batterys and a fast charger.)
I know why some users have problems and there are 2 main reasons....Read more
1 The memory card they use is not up to the job. ( you must buy the fastest card you can afford for hd or uhd video, or the camera will choke. You need a record rate of at least 40mb/sec, and 80mb/sec for 4k video. NOTE: Talking about the record rate, not the read rate. So dont blame the camera for that.) Trying to save money on a cheap memory card is a bad choice. 2 They set the camera to record 4k video, and leave it on that permanently and unnecessarily. Trying to record continuously at 4k resolution is a massive load for this camera and it will overheat, run out of battery fast, or choke. Save 4k for shots of no more than a few minutes. I shoot mainly 1080p 50fps H264 (not H265) for good reason. Takes up less space on 1080, doesnt stress the camera at 50fps, and is easy to edit H264 even on old software programs. (Though 264 compression is bulkier than the new 265.) And i get gorgeous videos every time, and never a problem. Now read on, if i havent bored you enough: Original review: This is my 2nd GoPro camera, and a vast leap forward from my first one. There is a lot to love, and some frustration getting to know how to use this tiny beast to maximise it's unique capabilities. I bought it specially to use on boats in bad weather, or when we do Marine Rescue helicopter training. It is perfect for this application, where a conventional camera would become water logged or miss the action. Pros: Brilliant range of resolutions, now has great manual controls for exposure etc, and vast flexibility with frame rates, and mounts Superb touch screen you can actually read, with shortcuts to swipe up down etc. Form factor is still amazing. Tiny. And you can mount it on a boat rail under a helicopter hovering 20 feet above you and it wont blow away. I use their excellent "Jaws" mount for this. Remote controls via ipad or smartphone vastly improved. Huge range of well made accessories for any use you can imagine. No longer needs a separate waterproof case for depths to 10 metres, because it is built in. Stabilisation (built in) is brilliant. I can get hand held trucking shots across the deck ( no i don't mean "tracking"), that you would swear were only possible on a professional jib. So smooth and forgiving as the deck heaves and sways. It now has a zoom control on screen, but it is of course a digital zoom, not an optical one ( because the lens is fixed), so it is a fake zoom that simply crops pixels round the edge of frame to simulate a zoom, which means your picture quality/resolution,, be it video or photo, decreases as you zoom in. I dont use the zoom for that reason, but if you were shooting at a very high resolution, it wouldnt matter so much. Except that the 4k resolution mode doesnt allow zooming ( as then they couldnt call it 4k, it might become 2k or even 1k). Comes with software for handling and editing media on your tablet, phone, or laptop, only useful for really simple edits. Highly configurable and customisable. Have just discovered a new free GoPro app for my Samsung Galaxy Watch that does pretty well everything you need to control the camera remotely, except stream the picture. This is a real bonus for me, as i can have the camera mounted outside the boat cabin, copping a hiding from heavy seas and rain outside, while i sit inside, dry and warm, and control it remotely, from my watch. Cons: Battery life is still a downside. You must buy extra batteries. $35 Australian each? I have 3, as well as their rapid charger. I rarely shoot at resolutions above full HD (1080p) to conserve battery, but lovely to know i could, and the video vision is awesome at most resolutions anyway. Can take a few minutes to change mounts or plug in to charge as none of this is very quick and needs to be done with care to avoid damaging the case, camera, or mounts. Photo quality is still really just average. This is a brilliant video camera, and that is it. Really its sole purpose. But if you want to shoot stills...Now shoots RAW as well as jpg, and you extract stills from video that look quite good. Huge range of accessories will double your initial outlay to close to $1000 if you count extra batteries, power supplies and 3 or 4 specialised mounting poles or harnesses. Free software provided is at best buggy, at worst a real pain. Case in point is the Windows desktop version you can download, which i reckon has huge issues with connectivity and functionality. The Ios and Anddroid versions are much better but still problematic. Who wants to edit on a phone anyway? - In short, dont buy this to replace an existing camera. Buy it to augment your camera kit. Buy it to do what it does brilliantly...action video and time lapse. But not stills. Your phone camera may take better stills.8Purchased in April 2021 at Camera store in Parramatta for $499.00.
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naksSydney
- 3 reviews
- 2 likes
- Hero7 Black
- Verified purchase
Crashes in cold, heat and anywhere in between
Purchased in Jan 2022. Latest firmware installed (1.70). The Hero 7 Black is extremely temperamental. It crashes often and you're forced to pull the battery. This is particularly frustrating when filming in the cold. The camera does not work in the cold (below 0'C/32F) without an after market case, which isn't included. In the cold the battery life is half of advertised. Around 40 minutes, max. The hypersmooth automatically disables when the camera becomes too cold. The camera also does not handle the heat (> 20'C/68F), overheats, and turns its...Read more
elf off. Hypersmooth also does not work in low light. In fact any footage taken in low light with hypersmooth is unusable. Previous versions of the Hero turned stabilization off when low light mode was enabled, but the 7 does not and the results are garbage. The positive thing to say about it is that the footage it takes, in the right conditions, is exceptional. The hypersmooth is also exceptional, when it works. Buy only if you can live with the constant crashing and bad battery life. Personally I think it's completely unacceptable considering the price. Upgraded to the Hero 7 Black from a GoPro Hero 3+ Black.Purchased in January 2021 at Myer Retail Stores for $550.00.
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DeeCentral Highlands and Goldfields, VIC
- 19 reviews
- 6 likes
- Hero7 Black
- Verified purchase
Worth the wait
We waited until we got closer to our UK trip before buying this. The inbuilt gimble action is amazing. Took it for a drive in the ute on a corrugated dirt road, holding it and the picture was steady as a rock. So good. The only let down is the inbuilt mic so we will be buying an external mic. Also, to attach a mic you need to buy an adaptor which in the end could make it look like a messy setup with the extra plug in wires etc. Apparently there is a casing that is relatively cheap to buy which will encase the extra adaptor and wires so that's the next purchase. Not through gopro unfortunately. But we love it still.
Purchased in March 2021 at Harvey Norman Online for $498.00.
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Dalibor A
- 4 reviews
- Verified purchase
Good camera but not a mostly focused on video
Initially we bought this camera for our trips to travel and take some selfies out and about. But the selfie functions are a little clunky and the hand held tripod isnt the best either, unless doing video. None the less a good product, but the battery life could also be far better.
Purchased in November 2021 at Harvey Norman for $598.00.
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BrownyWollongong
- 7 reviews
- 7 likes
- Hero7 Black
- Verified purchase
Great Camera, Expensive but Unmatched
Well featured action cam that produces awesome video. Since losing our Hero 4 Silver in the surf, my girlfriend and I have been very impressed with the video quality and stabilisation features on the Hero 7 Black. It’s a huge upgrade, and the black edition is the only one in the hero 7 line that has a replaceable battery (our one essential feature as battery life is still limited).
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KosmicKart18Coolum
- 3 reviews
Fantastic Camera!
Great little camera! Don't have a 4K TV so no need for the 4K options of higher end models. Super clear footage. LCD screen is really good quality as well! For a sub $300 GoPro, I am stoked with the quality and ease of use. App is fantastic and simple to use and edit videos. No vibrations, even when tackling rock gardens on downhill MTB trails. I'm not sure how the Hero 7 black can be any smoother than the white. Very very very happy!
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Questions & Answers
gazmanasked
After owing a gopro 7 black for some time now would you stick by your 5 star review?
Have any issues started with this camera?
Overheating? Connectivity issues? Anything you can think of?
3 answers
Still 5 stars in my opinion. It is one of many cameras I own and each has a reason for use. I couldn't have it as just a single device but it can do things for me that a mobile phone can't do or that DSLR can't do. It has excellent stabilization, form factor, audio, portability, ruggedness and quality of output if I use it within the boundaries of its design. I just bought a DJI Osmo Pocket which actually produces slightly better quality video but doesn't have a wide angle like a GoPro which is important for my needs. They are both similar but different. If I had to own just one of them I would probably stick with the GoPro. The only thing I think the GoPro is sensitive about is micro sd cards so that needs some experimenting with. If 4K is needed then a proper spec card has to be used.
A lot of the issues, ( camera freezing & needing battery removal and restart, and camera overheating, ...may be due to using a cheap and slow sd card to record on. Why spend a lot of cash on the camera and then cripple its potential with a slow sd card to save maybe $50? Always buy the fastest card you can afford for this camera, ( ideally at least 60-90 mb/ sec WRITE speed. Play speed is not so important.) If you are trying to record 4k video with a cheap sd card, of course it will choke, and if you bang away for hours in 4k mode, it will overheat. Vast amounts of video data have to be handled and stored. Better to buy a very fast card with smaller capacity than a slow card with lots of capacity.
Also, save 4k recording for events that need it. Far easier to handle 1080p than 1440 or 4k, and the results will still be spectacular.
worst camera in the world, a bad investment, your better off using your mobile. everything on a Gopro does not work and has so many connection issues. bugs bugs bugs it is like buying an expensive camera full off bugs. Sadly I used a go pro on my holiday and all my recording is poor and some I'm unable to download to my PC. please buyers be cautious there are better cameras out there
Other Action Cameras
Target WDV6000
5.0(2)Sony HSC-H300
5.0(1)DJI Osmo Pocket
5.0(1)Gitup Git2
5.0(1)GoPro Hero6 Black
4.0(4)Akaso V50 Pro
4.0(1)Polaroid Cube
4.0(1)Garmin VIRB Elite
4.0(1)GoPro Hero Session 4
4.0(5)Gator G360HD2K
4.0(1)GoPro HD Hero3
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KosmicKart18
No battery drain once you turn wireless connections off and had no experience with it getting hot, or even warm, unlike other reviews.