salesman asking for a deposit and commitment to buy before allowed to test drive
We visited this dealership for the first time and for my first experience with Grand Prix Mazda it was very DISAPPOINTING! I was expecting the “friendly” service and treatment that is portrayed in the advertisements and social media. Unfortunately, the experience provided to us reflected that of a struggling second hand used car yard.
I was shocked, that the salesman assigned to us wasn’t well equipped to handle the basic fundamentals of “common courtesy” e.i; “introduction”..”Hi, my name is” That aside, he displayed, limited product knowled...ge, no enthusiasm, lazynesses, not to mention he was very arrogant. Simply put, he was not interested in working for the sale. We were there to check out the new Mazda 3 and to test drive it. The salesman, was not bothered to provide information between the models and their predecessors. Instead, he focused on pre qualifying questions and not facilitating “customer service”. In other words, “what can I get out of the customer” rather “how can I help the customer”. BUT, what I found the most appalling was... that he had the audacity to ask us for a deposit before taking a test drive! This is a deseparete salesman tactic, AND an old one. There is no need to ask for a deposit when going for a test drive! This is why you have insurance. But, his short sightedness and arrogance made him lose two car deals. I personally don’t buy a car without test driving it, I don’t know any private buyer that does. Another Mazda dealer were more than happy for us to take a test drive. Toyota even offered 24 hour test drive after hearing of our experience with Grand Prix Mazda! Prospective customers should not have to be coerced to agree into any negotiations that puts you into a binding contract with respect to a simple test drive. That’s a good way to be excluded for consideration and to keep the current slum of mazda 3 sales on the decline. The treatment from this dealership devalues the car and brand. I certainly won’t be going back there.
Outstanding Service. Beautiful cars.
I have been a customer since 2009. Recently bought a new car and can't recommend Mick and his crew at MGP Aspley enough. They truly understand how important customer experience is when making a purchase. #mazda4life
Was very interested in purchasing a Mazda 6 Wagon and was ready to buy. They didn't have one to test drive but I was still ready to buy. The salesmen had to keep running to the boss to get a decision. We agreed a price but when going to sign they has added another $250. After much argument I walked away and bought a Holden and am very glad I did.
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