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Reviews

4.2

85 reviews
5
(55)
4
(11)
3
(7)
2
(1)
1
(11)
  • Build Stage
    • Post-Construction (23)
    • Pre-Construction (9)
    • Mid-Construction (8)
  • Customer Service
    3.6 (33)
  • Site Admin
    3.3 (23)
  • Timeliness
    2.8 (25)
  • Structural Integrity
    3.9 (18)
  • Plumbing & Waterproofing
    3.6 (20)
  • Electrical & Lighting
    4.2 (17)
  • Flooring
    3.8 (16)
  • Transparency
    3.4 (28)
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  • Verified customer

Feeling positive

published
Build StagePre-Construction
1 comment
Granvue Homes
Customer CareGranvue Homes
  • Verified customer

Stressful building Journey with Granvue Homes -having lot of problems and started falling off

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateSeptember 2022
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1 comment
Granvue Homes
Customer CareGranvue Homes
  • Verified customer

Granvue Homes: Exceptional Customer Service

published

Thus far, we have been very happy with our interactions with all Granvue employees, from our very first "meet and greet" at the local display homes to the well organised pre-construction meetings scheduled at head office. We look forward to the building process and cannot wait to call our house a home. A special mention to Layla Ghattas who has been more than helpful thus far, going above and beyond to meet our requirements.



Customer Service
Transparency
Build StagePre-Construction
1 comment
Granvue Homes
Customer CareGranvue Homes

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  • Verified customer

Customer Service

published
Customer Service
Build StageMid-Construction
1 comment
Granvue Homes
Customer CareGranvue Homes

The reviewer stated that an incentive was offered for this review

Mandeep

MandeepGreater Melbourne (Outer), VIC

  • Verified customer

Customer service

published

We are happy with customer service we are recieving from granvue. We are building our first house with them and any detailed information we need is explained to us very patiently. All the communication has been very effective as we recieve an update on the house every week.

Michelle Berardi our building coordinator has been excellent on keeping us up to date and answering our queries .

Any issues we have are resolved or acknowledged asap.

We are on the lock up stage and until now the process is going smoothly.

We are looking forward to move in our beautiful house.

Customer Service
Transparency
Build StageMid-Construction
1 comment
Granvue Homes
Customer CareGranvue Homes

The reviewer stated that an incentive was offered for this review

Tammie M.

Tammie M.

  • 2 reviews
  • Verified customer

13 months still not finished

published

13 months. 5 building coordinators, 4 site supervisors and still not in our home.
If you are starting the journey do not be patient things will not change act now. Double check all plans and make sure they stick to them. Don't let them bully you, because they will try. Its heartbreaking

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StageMid-Construction
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2 comments
Granvue Homes
Customer CareGranvue Homes
Tammie M.
Tammie M.

No concerns have not been addressed.

Kon S

Kon SGreater Melbourne (Outer), VIC

  • 3 reviews
  • Verified customer

Happy with our home

published

I'm quite familiar with the build process as I've gone through this before and have quite a few friends who have built. Some of these have had very poor experiences with other builders and poor quality. Granvue in terms of quality is in the Top 3 of large to medium builders without a doubt. Personally, I am extremely fussy. I believe in quality and it's something I don't compromise with. There will always be a few hiccups along the way but the most important thing is how these are managed by the builder. This is where Granvue stood out for me. There after-service was very good. All my issues were resolved. Some quicker than others but they got there. I now live in a home in which I am very satisfied.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateSeptember 2018
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1 comment
Granvue Homes
Customer CareGranvue Homes

The reviewer stated that an incentive was offered for this review

  • Verified customer

Beautiful Home!

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateAugust 2022
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1 comment
Granvue Homes
Customer CareGranvue Homes

The reviewer stated that an incentive was offered for this review

  • Verified customer

Excellent design in a attractive and very affordable price

published

I was referred by couple of my friends to Granvue Home and it has been a very good journey so far. I met with sales consultant Sam in their Upper Point Cook office. He helped me to identify the exact design that we have been looking for last 3 months. I have checked with many other big builders but honestly either I didn't get the design I was looking for or the price was way above my range. Granvue Homes, specially Sam understood exactly what we need, arranged multiple appointments, finally gave the price which unbeatable, no doubt. I would like to highlight that they have very good range of inclusions in their standards list. We are excited about our journey with Granvue Homes.

Customer Service
Transparency
Site Admin
Build StagePre-Construction
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1 comment
Granvue Homes
Customer CareGranvue Homes
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Esther Kim

Esther Kim

  • 2 reviews
  • Verified customer

We have been really stressed out

published

Our house plan was rejected a month ago and our developer contacted to granvue immediately to let them know. But they didn't do anything and never answer our phone calls and reply our emails. It is not the first time. We really want to change builder but we can't because we already paid around $20000.

Customer Service
Timeliness
Build StagePre-Construction
1 comment
Granvue Homes
Customer CareGranvue Homes
  • Verified customer

Fascinated by the granvue journey

published

SAM was my initial agent when I first met him at Granvue Homes. He is a fantastic, honest and very reliable person. This is my first home and he ensured that he provided me all relevant information and distinctly guided me through the process. He is very thorough and knowledgeable. I have signed my building contract and cannot wait for commencement of my home. So far so good.

Build StagePre-Construction
1 comment
Granvue Homes
Customer CareGranvue Homes
  • Verified customer

very nice granvue homes

published

Happy with everything . lovely people i am deal with and happy with my price . my family love home now we move in ! i tell my friend to build with granvue home and he is happy with everyone . nice inclusion and very nice people help me with my question . very nice home .

Customer Service
Transparency
Site Admin
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateFebruary 2020
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1 comment
Granvue Homes
Customer CareGranvue Homes

The reviewer stated that an incentive was offered for this review

Italo and Jada

Italo and JadaGreater Melbourne (Metropolitan), VIC

  • Verified customer

Granvue Homes: Our best choice

published
Customer Service
Transparency
Build StagePre-Construction
Construction End DateSeptember 2020
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1 comment
Granvue Homes
Customer CareGranvue Homes
  • Verified customer

Silent for too long

published
Build StageMid-Construction
3 comments
Granvue Homes
Customer CareGranvue Homes
RANDD
RANDD

Details were emailed this morning.

Granvue Homes
Customer CareGranvue Homes

Hi Randd,
Can you please confirm the email address you sent your email to.
Thank you
Customer Care @ Granvue Homes

Steph Wilson

Steph WilsonGreater Melbourne (Inner), VIC

  • Verified customer

Cannot fault my journey.

published

After viewing so many display homes, so many cookie cutter homes, I walked into Granvue Homes, expecting the same. But WOW! I fell in love. The design, the inclusions, the end price was just perfect. From Quote to Tender to Contract to Site Start to Handover, it was a dream come true. I cannot find fault with my home or the service I received.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateDecember 2022
See all answers
1 comment
Granvue Homes
Customer CareGranvue Homes
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Suran29

Suran29Greater Melbourne (Outer), VIC

  • Verified customer

So in love with our new home!

published

A HUGE THANK YOU ! to everyone at Granvue Homes. James and I cant fault our new home.
We are so excited to have moved in last weekend. It is everything we wanted and more.

Happy Days! 10/10

Alex, thank you for listening to what we wanted. Layla/Kim/Michael and all other contact girls, thank you for helping us along the way. As a first time home buyer your explanations of stages and information given along the way was so helpful and re assuring. To our site manager Chris, just WOW !.. nothing was ever a problem for you. So approachable and professional.

THANK YOU ALL SO MUCH... DREAM HOME :)

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Build StagePost-Construction
Construction End DateDecember 2022
See all answers
1 comment
Granvue Homes
Customer CareGranvue Homes
Emma

EmmaGreater Melbourne (Outer), VIC

  • 2 reviews
  • Verified customer

Don’t do it!

published

Granvue has built our house 9cm on the neighbours land and has built it on an angle.
This was raised in August 2022 and the issue has still not been fixed. They told us the slab had been cut however they just tried to cover up the fact that it hadn’t.
The workmanship and quality of the build has been disgraceful
They have ruined what I thought was going to be my dream home
I would not recommend anyone to build with Granvue!

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Build StageMid-Construction
See all answers
1 comment
Granvue Homes
Customer CareGranvue Homes
vgnia

vgniaGreater Melbourne (Outer), VIC

  • 2 reviews
  • Verified customer

No customer service and no warranty and no maintenance

published
Customer Service
Timeliness
Plumbing & Waterproofing
Build StagePost-Construction
Construction End DateNovember 2022
See all answers
1 comment
Granvue Homes
Customer CareGranvue Homes
Hayley

HayleyCentral Highlands and Goldfields, VIC

  • Verified customer

Satisfied

published

Office staff can be frustrating but Owner very reasonable cares about his client and our satisfaction. Came out on PCI and agreed to rectify any issues we had. At this stage we are extremely satisfied and can't wait to be in our new home and start our future in our home

Build StagePost-Construction
1 comment
Granvue Homes
Customer CareGranvue Homes
linda j.

linda j.Greater Melbourne (Outer), VIC

  • Verified customer

Dissatisfied customers

published
Customer Service
Transparency
Timeliness
Plumbing & Waterproofing
Flooring
Build StagePost-Construction
Construction End DateAugust 2022
See all answers
1 comment
Granvue Homes
Customer CareGranvue Homes

The reviewer stated that an incentive was offered for this review

Page 1 of 5

Questions & Answers

shabz z.

shabz z.asked

toni did u get your $100 voucher ?

No answers
Mark

Markasked

I have just heard a rumour that Granvue homes is facing financial problem and its internal management has many issues.

2 answers
Rohit
Rohit

I have had no issues with granvu homes they are pretty good with answering call I find no issues till now whenever I need they are available my home is about to finish in month or so and going good

Jai
Jai

I had no issues with them. As I am in fix stage at the moment

Sameer V.

Sameer V.asked

Has anyone fallen in $0 site cost trap ?

3 answers
manu s.
manu s.

Not yet but we trapped in similar position

Jai
Jai

Good job so far

Mark
Mark

Lucky you didn’t sign up with them my house is falling apart

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