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Physical store, Online storeClara O.
- 2 reviews
- Online store
- Verified customer
Terrible service refused to dispatch the product even though received money
The process for this store to undertake online service is nothing short of fraudulent, I would advise to shop for your product elsewhere if you want to buy it online. After paying for my product and having my money already go through to the store from my account, they are feeding me lame story about having a process of verification where they send me $1.00 and then I have to send it back before they can verify the sale - also had the cheek to tell me it was for my own benefit!. This process will take days and in the meantime they have my mon...Read more
ey and the product - I believe they may have falsified the fact that they had the goods in stock and are stalling to get time to order it from overseas - seeing as I specifically bought it from them because it the website said it was in stock and could be dispatched immediately I will be reporting them to the Ombudsmen for fraud unless I get either goods or money back immediately.Similar opinion? Write a review on ieatwords.com.au!
- Gregory Jewellers
- Verified customer
Customer Service
The customer service I received from Zoran from the time I entered the Miranda store was impeccable. Zoran was extremely welcoming and could not be more helpful. I really like the way he took the time to explain the quality of the diamonds in the ring. At no time did I feel rushed or pressured. The ring itself is just perfect. I would recommend this store to anyone. Thank you Zoran.
1 comment
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ImanNew South Wales
- 4 reviews
- Physical store
- Verified customer
Top notch customer service!
Sue at Gregory Jewellers Burwood provided me with the best quality service and products available to suit my needs and budget. She was very accommodating and delivered exceptional customer service. She identified my method of communication and aimed to match it to the best of her ability.
Thank you for all your assistance. Highly recommend!!
1 comment
Helen G.Gregory Jewellers
Hi Iman, thanks for taking the time to share your experience at out Burwood boutique. The 5* rating is greatly appreciated and made us smile! Sue is a highly valued members of our team and her profes... Read more
sionalism is unparalleled always striving to deliver exceptional customer service which you too have experienced! We hope you are enjoying one of our beautiful pieces and look forward to welcoming you back to our Burwood Boutique again soon. Kindest regards, Team Gregory JewellersSimilar opinion? Write a review on ieatwords.com.au!
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MickNew South Wales
- 4 reviews
- Physical store
- Verified customer
Gregory's Jewellers Penrith outstanding service
Outstanding service! Jo and the team are true professionals and really take the time and effort to go the extra mile for the customer. I cannot recommend Penrith Gregory Jewellers highly enough.
1 comment
Helen G.Gregory Jewellers
Hi Mick, thank you for such a lovely review and for 5* recommendation, we greatly appreciate it! We are very lucky to have Jo and the entire team at Penrith part of the family and will be sure to shar... Read more
e your feedback with them. We strive every day to provide exceptional customer experiences and are so pleased you had a great one! We hope to see you in the Penrith boutique again soon! Kindest, Team Gregory JewellersSimilar opinion? Write a review on ieatwords.com.au!
- Physical store
- Verified customer
Do Not Shop Here!!
We purchased an expensive engagement ring & had it resized.
Gregory destroyed the bottom of my dream ring.
You could see the weld marks & scratches on the bottom of the ring.
We wanted a refund but Gregorys wanted to fix it.
No way if this is the quality of your work!!!
How many people looked at this ring & say the damage & thought it was ok??
Disgraceful!!
You destroyed my proposal!!!
1 comment
Helen G.Gregory Jewellers
Dear Kristy, Thank you for taking the time out to share your experience and we are sorry that you feel this way about our product and service. We always appreciate feedback and have already taken addi... Read more
tional measures to avoid another situation like this. We did acknowledge that the finish on the ring was missed on this one occasion and in an effort to make good we offered you brand new ring remake. However, we understood that a refund was your preference and we facilitated as requested. We also met your partner's request to refund you instead of himself and upon receiving the account details we processed the following day, being a Friday. We don't have control on the time it takes the bank to process the refund, as this is what would have caused the delay. We wish you all and Mario all the best. Gregory Jewellers TeamSimilar opinion? Write a review on ieatwords.com.au!
B and KSydney, NSW
- Physical store
- Verified customer
Impeccable Service
29/8/2019 My wife and I were attended to by Maria & Lahdo at the Gregory Jewellers Parramatta Store.
We were having restoration work done on three individual Diamond Rings. The process took three weeks and the results were way above our expectations. The warmth & care that was given to us by all the staff in particular Maria & Lahdo was very very professional and personal. The end result bought my wife to tears of happiness, the Rings are perfect.
We highly recommend Gregory Jewellers at Parramatta and we will happily return in the future.
Thank you again!
Bradley & Kay
1 comment
all ok !
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- Physical store
- Verified customer
Outstanding service and professionalism!
Today my partner and I wandered into the Chatswood store to look at engagement rings (no intention of buying today)I cannot commend Aqsa and Andrew enough for their professionalism and service, they both went above and beyond to help us. So much so that after a couple of hours we left with an amazing engagement ring and beautiful watch. We also had the pleasure of meeting Chris Gregory who was instrumental in finding the perfect ring! Thankyou Chris for sharing your journey with us, it’s truly remarkable where you’ve come from and what you’ve achieved and it was clear how much you care about what you do.
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Jalen P.Sydney, NSW
- Physical store
- Verified customer
Engagement ring perfection!
I cannot say enough good things about Gregory Jewelers. I went to the Miranda store to purchase an engagement ring and thoroughly commend every aspect of the sale. The customer service was excellent, the sales associate Zoran had a comprehensive knowledge of diamonds and engagement rings which we communicated very well, provided accurate and honest advise regarding ring options, and was flexible with payment options and my plans for a surprise engagement.
The ring itself is amazing! Impeccable and symmetrical craftsmanship, beautiful design - ...Read more
1 comment
Helen G.Gregory Jewellers
Hi Jalen, Congratulations on your engagement and thank you for choosing Gregory Jewellers. We are so appreciative that you have taken the time to leave us a review and 5* recommendation! As a family... Read more
owned and operated business our wonderful people work very hard to consistently deliver a premium quality product and exceptional customer service to match. We are thrilled to hear this was reflected in your experience and we will make sure that Zoran is given the credit he deserves. We look forward to always welcoming to our boutique! Best wishes, Gregory Jewellers TeamSimilar opinion? Write a review on ieatwords.com.au!
SuperAvenger
- 2 reviews
- Physical store
- Verified customer
Miranda - Excellent after sales customer service
Zoran greeted me at the door. He was well dressed, well mannered and happy to help me with resizing my watch bracelets on the weekend. He had excellent knowledge of the product. Will definitely do business with him again. It was a pleasure. Regards John
1 comment
Helen G.Gregory Jewellers
Hi John, Thank you for visiting us at our Miranda Boutique and taking a moment to share your experience with us, we really appreciate it and are grateful for the 5* recommendation. Our wonderful team... Read more
s strive hard everyday to provide friendly and professional experience and we are thrilled to hear that your experience with Zoran reflected that, he is a gentleman and a joy work with! We look forward to welcoming you again in the not too distant future. Best wishes, Gregory JewellersSimilar opinion? Write a review on ieatwords.com.au!
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- Physical store
- Verified customer
Excellent service and attention to detail
5 years after purchasing my wifes engagment ring and wedding band from Gregory I decided to suprise my wife by purchasing an eternity ring that matched the wedding band while visiting Sydney from overseas.
Even without the original receipt Gregory's were able to locate the original order and match exactly the special order wedding band without physically viewing the wedding band to make a lovely suprise for my wife.
With only 10 days notice Gregory were able to produce the beautiful diamond piece before I left Sydney back to Europe. I highly recommend Gregory, they understand genuine customer service backed up by quality jewellery. That is why they got my repeat business.
1 comment
Helen G.Gregory Jewellers
Hi Tris,
Thank you very much for taking the time to share your experience with us and provide such value feedback, We greatly appreciate the excellent recommendation. ... Read more
As a family owned and operated business we strive everyday to consistently deliver a premium quality product and great customer service to match. We are very happy to hear that your experience reflected our mantra. Our retail teams and workshop deserve to get recognition for this and we will share your review with them! Hope to welcome you and your wife back again in the not distant future! Best wishes, Gregory Jewellers TeamSimilar opinion? Write a review on ieatwords.com.au!
CelestineSydney, NSW
- Physical store
- Verified customer
After sales customer service impressive
Great customer service. Managing after sales service can often be difficult but I was impressed with the efforts and time taken to resolve my issue. Thank you very much. Very happy.
1 comment
Helen G.Gregory Jewellers
Hi Celestine,
We are really happy that we were able to find a good outcome for this after sales repair. Enjoy having your watch back and we look forward to welcoming you again in the not too distant future.... Read more
Best, Gregory Jewellers TeamSimilar opinion? Write a review on ieatwords.com.au!
Sydney RoosterSydney, NSW
- 5 reviews
- 1 like
- Physical store
- Verified customer
Faultless
After my fourth purchase in 10 years from Gregory Jewellers Bondi Junction, I'm pretty qualified to provide an accurate review. I can always rely on Helen Gregory to recommend a piece to suit my own individual style and to do so at a price point which matches my budget at the time. Helen and her team are always available between purchases and will do whatever is required to retain my loyalty. I hear Dennis Moraitis has been on the GJ team for 10 years and I can understand why. His passion and knowledge of the industry is top shelf and his client relationship management is first class.
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Al GSydney
- 2 reviews
- Gregory Jewellers
- Verified customer
Tremendous quality and service
I had been looking to buy a ring for my 40th birthday. Since I am always very pedantic and particular about what I want, it took me months of looking around yet I still couldn't find anything. I went to more than 10 jewellers including major brands such as Tiffany, Bvlgari and Chanel. Whilst they were all great, I didn't quite like any of the options.
One of the jewellers that I went to was Greggory. Whilst I couldn't find anything off-the-shelf, I decided to ask for a custom made design. I sat with Suellen Gregory and discussed what I had i...Read more
n mind. The level of service and attention to detail was absolutely tremendous. Pricewise, my ring was comparable in relation to some of the others that I had seen, but I probably received 5 hours of consultation and service level just to make sure that I was happy with the design, product development and details. The service level was incredible and the quality of the product was brilliant. I highly recommend this brand to anyone looking for a masterpiece of jewelry. My wife had her ring remodeled and the service, quality of the product and attention to detail was absolutely tremendous.Similar opinion? Write a review on ieatwords.com.au!
- Gregory Jewellers
- Verified customer
OUTSTANDING SERVICE AND SHOPPING EXPERIENCE
As a man I don't like shopping in general, however the experience I had at Gregory in Chadstone was by far the best shopping experience I've ever had, I was treating myself to a watch for my 40th birthday. The Staff Sabrina & Wendy were extremely informative, welcoming with a totally unrushed, unpressured and enjoyable shopping experience! I would highly recommend this store to anyone. I have been to nice jewellery shops before but the standard of service comes no where near to that of Gregory at Chadstone! Thank you very much Sabrina and Wendy! First class!
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TaraMelbourne
- 2 reviews
- 9 likes
- Gregory Jewellers
- Verified customer
Very happy and content
Initially I was unhappy with the customer service at Gregory Jewellers and provided my feedback and disappointment. Area manager at Gregory Jewellers Danielle heard my feedback and immediately acted on it. I am very happy with the way she handled my feedback. Danielle made me feel that I was a valued customer. I will definitely go back to them for future purchases.
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RookieWYEE POINT on the NSW Central Coast
- 2 reviews
- Gregory Jewellers
- Verified customer
Simply the Best!
I've been a client of Gregory's for over 25 years. The reason I keep going back is their outstanding level of client service coupled with an incomparable product selection. Whether looking for amazing high end jewellery or top Swiss watches, Gregory Bondi is hard to go past. Which is why I don't go past them and keep returning time after time.
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Drew LiveSydney
Great products & service!
They have amazing products, all the watch brands you could ask for, and great knowledge. Thanks Bondi, you were amazing throughout my search for the perfect watch.
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Elizabeth76Adelaide
- 8 reviews
- 3 likes
- Gregory Jewellers
- Verified customer
Excellent customer service
I purchased a Gucci icon ring and received an email saying that they would have to get it from Gucci. I was happy to wait as it is a gorgeous ring. I hadn't heard anything from a few weeks and sent another email. I got a reply saying it would be followed up asap. The next day a got a phone call apologising for the delay but they had to get the ring from overseas. I was very happy that I was keep up to date and even more pleased that Gregory Jewellers had gone out of their way to get the product I ordered. I will definitely buy from them again!
1 comment
Andrew P.Gregory Jewellers
Hi Elizabeth, Thanks for your comments, we're so pleased you love your ring, it's a great piece! Look forward to assisting you again in the future.
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SteveSydney
- Gregory Jewellers
- Verified customer
Couldn't fault the service!
Popped in to Gregory's Castle Hill and was seriously impressed by their five star service! Was looked after by a really professional team who couldn't have been more helpful and bent over backwards to get the TAG Heuer watches I was after into the store for me to inspect. Thanks to Mandy and Lavena especially - my wife loves her Cara Delevingne and I'm smitten with my Carrera 1887 - looking forward to seeing you in a few weeks once her exquisite ring is ready. Cheers for everything!
1 comment
Andrew P.Gregory Jewellers
Dear Steve, Thank you for taking the time to write such a lovely review, we're so pleased to hear you & your wife adore your new TAG Heuer watches.
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- Gregory Jewellers
- Verified customer
Parramatta Store.
PLEASE STAY AWAY! In summary to what happened.
*I had to go back around 4-5 times to get my "new rings" fixed.
*told me it was my fault, after the first day of wearing it. What confused me is that they told me that when I opened the door to leave the store, i might have damaged it in the process. I don't understand how something is suppose to last a life time and to damage it by opening a door??
*told me that I'm being to picky.
* Its made by hand. Indirectly telling me what else do i except.
*Told that his boss was busy to talk to me an...Read more
4 comments
Andrew P.Gregory Jewellers
Thank you for taking the time to write this review.
We are aware of your situation, and believed us reaching out after your original post had been helpful & went some of the way in restoring your fai... Read more
are you going to fix my wedding band this time without blaming it on me this time and giving me a hard time?
Andrew P.Gregory Jewellers
We're more than happy to discuss, our direct line is (02) 9224 7112
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Questions & Answers
Traceyasked
Want to know how I can speak to someone about my belcher bracelet besides the smug store manager at Blacktown?
1 answer
Hi Tracey,
Unfortunately I had to contact the department of Fair Trading and then attended a mediation session with the jewellers. Thankfully the outcome was in my favour.
Try them and good luck.
Rod.
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Helen G.Gregory Jewellers
Hi Cheryl, wow your review made us smile! Thank you for taking the time to leave us a recommendation and the 5* rating. We strive every day to provide our clients with the most premium products delive... Read more
red with exceptional customer service. Zoran is a true professional and a highly valued member of our team, we are so fortunate to work with him and will definitely share your wonderful feedback. We hope you enjoy your diamond ring every day and very much look forward to welcoming you back to the Miranda Boutique again soon! Visit us anytime for a quick clean! Kindest, Team Gregory Jewellers