Brought a voucher to visit Shoreline Restaurant with a few others. Due to the Covid they are not operating. Called shoreline and they said they will honour and refund my money and to advise Groupon. Emailed Groupon they insist on credit. I said no. Also another family member who brought the same voucher got their money back. So very unprofessional and unfair. I really need that money now to feed my family. Not some credit. This Covid 19 could be around for months what makes them think I want to spend $138 in groupon credit for things at this time??

A restaurant refused to honour a voucher because of government directive in COVID 19 Crisis. Groupon have refused a refund. I have however been offered a 180 day credit. No one can be certain that this credit can be used for dining within 180 days. The behaviour and attitude of an organisation in a crisis demonstrates how much they care about their clients.

Requested refund due to covid19 pandemic and also item not as advertised. Ignored request and refunded in Groupon credits which is rediculous as you cannot use most services. The money is needed when work is uncertain. Going to the ACCC.

Brought a fryer and the handle/guard on it burns onto the hotplate under normal use and burns the plastic / leaves a putrid smell in your house and makes the food inedible.

So difficult to get a refund, keep having to go back and forth in emails to get a refund on a voucher I can’t use because the company I purchased for is closed due to corona for at least 6 months. They offered me credit or option to extend my voucher for 30 days. It’s like they don’t listen.

STEER CLEAR a real scam company no refund policy
This company has no refund policy .They offer you Groupon coupons which are useless. There customer service department does not have any idea what customer service is. I suggest steer clear of buying ANY service from Groupon

I purchased a voucher for a merchant which ended up closing down. I asked for a refund in cash as that was what the merchant offered and I don't wish to buy another groupon voucher. I've made several attempts to get the refund but have only been given groupon credit.

I purchased a photo book for $28.95 and wanted to extend the voucher as is my right as stipulated by groupon Terms and conditions .They ignored all emails until it had expired and now refuse to do anything or refund my payment as per australian consumer law. This is the 2nd time they have done this and this is absolutely unacceptable and theft of my money dor no reason

Beware when buying coupons. On three occasions, I have bought coupons for restaurants to use for weekend dinners, only to be later informed that the restaurant has changed it's conditions of use and no longer allows weekend dining, or is completely booked up for months ahead, rendering the coupon unusable for the intended purchase. The last time this happened, I had to threaten to go to Trade Practises before Groupon would refund me. I recommend you check availability before you make a purchase and book in your reservation quickly, as if you leave it a couple of weeks, you're more likely to experience issues.

Their Website is Terrible
It keeps taking me into a loop trying to contact customer support.
When i finally got to a live chat with someone he kept hurrying me up and after all that time he ended the chat with no results what a waste of money

Avoid buying Groupon.!!!! I bought a a credit dining voucher for Deck Cafe we drive there twice it was closed! and later i found out that they were selling voucher even when the restaurant was already closed!!!! how unfair! then I requested for a refund and chose credits as a refund and used some of it and checked it next time the credit was gone! they do not have any reminder whatsoever that the credits are expiring! they just took my money without any advise! Please please don’t buy Groupon!

I ordered a pair of rayban sunglasses through groupon in early February, these were delivered 17/02/20. Upon inspecting these sunglasses they were not what was displayed in the image and what I believed I ordered. I have contacted groupon over a dozen times, both on the phone and through email and chat. I have been promised a return label to post these back (over 2 weeks ago) and have been advised each day that I will have some feedback which has not been received. I have continually asked to speak to a supervisor but have been advised that there is no-one available. I can now not get get through on the phone over the past few days, and my emails go unanswered. This has been going on for over 4 weeks.

I recently signed up to Groupon after receiving a voucher as a gift. When I have trouble claiming a voucher, the support team were unhelpful and seemed more focused on closing the log than helping me.
I also received 5 Marketing emails from them today. They’ve just bombarded me with emails, so I’ve unsubscribed within a day. Way too many emails.