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Guardian Pet Insurance Gold Plan
TinaSouth West, WA
Non pre existing Claim being refused
My dog had an ear & eye infection caused by pollen in 2016 as in Margaret River we have one of the highest pollen counts in Western Australia, 3 weeks ago I noticed my girls left ear was infected. I took her to the vets who done swabs and advised this ear infection was caused by a bacteria due to her laying in fresh mulch. Guardian have then come back and said my girl will not be covered as this is seen as a pre existing condition even though the 2 incidents have no what so ever any similarities! Guardian Insurance are happy to take my $79 a mo...Read more
nth yet are not happy to part with money for a new claim. Her 1st trip to the vets was her right ear as mentioned caused by pollen in August this time it is her left ear from bacteria living in mulch. Stay away from guardian as there are honest companies out there investigating new claims.
4 comments
I expect a phone call for Guardians lack of duty of care! Poor poor service & absolute shite company
Customer RelationsGuardian Insurance
Hi Tina,
Thank you for providing your details. As mentioned I have escalated this to the relevant team that will review and reach out to you to discuss further.
Kind regards,
Alisa
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Customer RelationsGuardian Insurance
Hi Tina,
at least two, one each side of the body (e.g. Ears, eyes, knees). We are unable to pay any vet expenses attributable to or resulting from a pre-existing condition, a related condition or a condition arising within the applicable waiting period. If you would like to discuss this further, please reply to my private message with your claim details and I will pass your concerns onto the relevant department that can reach out to you. Kind regards, AlisaI’m sorry to hear of your dissatisfaction with your claim. As a Bilateral Condition will be considered a single condition, this means any condition affecting body parts of which the pet has ... Read more