Was very easy to get a quote and policy looks like great value for money. I haven't used my policy yet but it will be peace of mind knowing I have it when I need it.

I signed up online and the process was very easy and fast. I feel this policy is the best value for senior dogs. I recently adopted my mum's dog after she passed away so when she arrived to me she was already 10 years old and there aren't a lot of policies available if the start the policy when the dog is older. I haven't had to make any claims yet, but I'm hoping if I do the process is just as easy.

Researched various Pet Insurance policies using Choice Magazine. Having selected Guide Dogs Premium, decided to but online. Discovered a bonus one month free, which was a nice surprise. Found the web site easy to use.

I felt the policy I was inquiring about today was promptly sorted and the details were delivered over the phone very clearly and my consultant was easy to follow. The lady was personable and spoke well and was very polite. I feel I have a good policy in place from today that will cover me financially if my little pet ever God forbid has anything major happen to her.

the guy that i spoke to on the phone from guidedogs pet insurance was the nicest guy ever and explained everything to me. i was so overwhelmed looking at pet insurance because everyone’s wording it different and it all just gets too much. but i would happily recommend guidedogs pet insurance to anyone

Only just started policy but customer service has been good so far, given I was comparing various policies on the internet. Prompt email just arrive as well to confirm terms and purchase etc

Easy to set up,I think it’s good value but I have only just got it so haven’t tried to make a claim yet. I like the fact I can use any vet.

I have had this policy since my puppy was 8 weeks old. I have lodged a few claims and am very happy with how supportive and efficient you have been. Wish I would never have to use pet insurance but turns out we needed it. The portal is very slow and doesn't work very well. And I wish you wouldn't post anything to me - email is fine. However the cover itself can't be faulted. Thank you for supporting me, my family and my little dog during an unexpected tough time.

The policy is good value given the return on bills. We have been with the company in the past with a previous pet and you were highly accommodating and caring during our time.

I only got it last night, but it was very easy to set up.

I like the fact that it is helping guide dogs as my dog is a therapy dog and i know how important they are

Good follow up. Explanation of the service included in the offer was very helpful as well. Hopefully the claim will be as seamless in the future when I need to use it!

Easy to set up but cannot register, please advise how, I am reasonably computer literate but where is the To Register bit? No claims made yet, would be tricky as I cannot register.

Upon comparison to other policies within the marketplace, this is by far the most competitive and comprehensive cover available, and with proceeds going to the Guide Dogs it’s for a genuine worthwhile cause. I’m 100% happy with this cover for my pooch.... only the best will do!

Value for money for the every day consumer. Our policy was very easy to set up over the phone with the consultant who was very informative & very friendly. Great product knowledge with easy to understand guidelines

No no portal never works keep logging out claims are to hard give them details of the vet and still don’t get it back rip off for $60 plus a month been with them for 7 months and thinking of changing

June 2022 we adopted our dog, needed to have him fixed as part of the adoption contract, continuously need to provide vet history, emailed it twice, had to call again.

Easy to set up
Pricing good compared to others
I looked at many policies and guide dogs seemed best value with good returns
Also offering gap pay is a bonus

The policy was bad y easy to set up online. We looked at multiple policies and this one came in at more than $300 cheaper as well as more benefits.
Highly recommended!

Madison was amazing and took the time to answer my every question. We were on the phone for over an hour and not once did she rush me. She was able to provide me with additional information that i didn't know I would need coverage for and then took the time to tell me what was all covered.