Read also:
bellini super cook kitchen machine btmkm800x sabco supadry spin mop and bucket set aldi 40 inch tv review kogan 32 agora smart led tv review aldi 55 inch smart tv pope retractable hose reel repair bauhn 55 inch 4k tv aldi reviewsGuide Dogs Pet Insurance Premium Care
Bel05New South Wales
Rip off and scam
Where do I start... firstly they are deceitful in their policy and hide the facts.
We paid for their premium cover (which comes at a cost!) and with any procedures like desexing, vaccination, teeth cleaning, micro chipping etc.. you can only claim ONCE in a policy period (12 months) in which you only get $50 back... and that’s not per procedure, that’s claim ONCE only and one payment of $50 for a whole 12months.. I pay more per month in pet insurance. I find it extremely hard to navigate their claims page & you have to jump through hoops to se...Read more
e ANY of your money back.. I’ve been with RSPCA prior to this and received all desexing costs back & the premium pay out on procedures. I would not touch Guide Dogs insurance if you paid me. Take your money elsewhere.. trust me. I’m even reporting them to be investigated because I truly believe they are deceitful in their policy & are rogue in running their service... like a doctor charging well above the Medicare rebate.. because well.. they can & they want to... same goes with these guys.
1 comment
Similar opinion? Write a review on ieatwords.com.au!
ArnoSydney, NSW
Easy to purchase, well rated by Choice
Researched various Pet Insurance policies using Choice Magazine. Having selected Guide Dogs Premium, decided to but online. Discovered a bonus one month free, which was a nice surprise. Found the web site easy to use.
1 comment
Customer RelationsGuide Dogs Pet Insurance
Hi Arno,
Thank you for writing such a great review! It's wonderful to hear that we have been able to provide you with an affordable cover and that setting your policy up was met with ease with our onl... Read more
Similar opinion? Write a review on ieatwords.com.au!
SusanSydney, NSW
- Premium Care
- Verified customer
A good example of customer service!
I felt the policy I was inquiring about today was promptly sorted and the details were delivered over the phone very clearly and my consultant was easy to follow. The lady was personable and spoke well and was very polite. I feel I have a good policy in place from today that will cover me financially if my little pet ever God forbid has anything major happen to her.
1 comment
Customer RelationsGuide Dogs Pet Insurance
Hi Susan,
What a wonderful review! I'm delighted to hear of the great service you received when speaking with our friendly team member who left you feeling fully informed and that we can provide peace... Read more
of mind for you and your pet. Thank you for taking the time to share your experience with us, we really appreciate it. Kind regards, Alisa
Similar opinion? Write a review on ieatwords.com.au!
Find out how Guide Dogs Pet Insurance Premium Care compares to other Pet Insurance
Know better, choose better.
SharniWide Bay-Burnett, QLD
THANKYOU TO THE CALL GUY. you put my mind at ease
the guy that i spoke to on the phone from guidedogs pet insurance was the nicest guy ever and explained everything to me. i was so overwhelmed looking at pet insurance because everyone’s wording it different and it all just gets too much. but i would happily recommend guidedogs pet insurance to anyone
1 comment
Customer RelationsGuide Dogs Pet Insurance
Hi Sharni,
Thank you for your kind words and recommendation, we really appreciate it. It is wonderful to hear of the great service that you have received from our team and that we can provide you with... Read more
Similar opinion? Write a review on ieatwords.com.au!
JamieGreater Melbourne (Inner), VIC
Exceptional care! Highly recommend!
The policy is good value given the return on bills. We have been with the company in the past with a previous pet and you were highly accommodating and caring during our time.
1 comment
Customer RelationsGuide Dogs Pet Insurance
Hi Jamie,
Thank you for taking the time to share your experience with us. I am thrilled to hear that we can provide you with suitable cover for your new pet and we really appreciate your recommendation.
Kind regards,
Jessica
Similar opinion? Write a review on ieatwords.com.au!
LaviniaPerth, WA
It is very important
I only got it last night, but it was very easy to set up.
I like the fact that it is helping guide dogs as my dog is a therapy dog and i know how important they are
1 comment
Customer RelationsGuide Dogs Pet Insurance
Hi Lavinia,
Thank you for taking the time to share your lovely review. I'm glad to hear your policy was set up with ease for you and your dog. Thanks again and welcome to our Guide Dogs Family.
Kind regards,
Alisa
Similar opinion? Write a review on ieatwords.com.au!
AnnieGippsland, VIC
Good pet insurance but how do you register on the portal, it’s well hidden, can find login but not for new customers,
Easy to set up but cannot register, please advise how, I am reasonably computer literate but where is the To Register bit? No claims made yet, would be tricky as I cannot register.
1 comment
Customer RelationsGuide Dogs Pet Insurance
Hi Annie,
Thank you for reaching out and I'm sorry to hear of the online troubles you're having. Can you please reply to my private message with your name and contact details and I will forward this ... Read more
Similar opinion? Write a review on ieatwords.com.au!
Anna IPerth, WA
- 8 reviews
- Premium Care
- Verified customer
The most competitive and comprehensive policy available on the market
Upon comparison to other policies within the marketplace, this is by far the most competitive and comprehensive cover available, and with proceeds going to the Guide Dogs it’s for a genuine worthwhile cause. I’m 100% happy with this cover for my pooch.... only the best will do!
1 comment
Customer RelationsGuide Dogs Pet Insurance
Hi Anna,
Thank you for sharing such a great review, we really appreciate it. I'm delighted to hear we have been able to provide an affordable policy with suitable cover for you and your pooch.
Kind regards,
Alisa
Similar opinion? Write a review on ieatwords.com.au!
GrantGreater Melbourne (Outer), VIC
To hard to claim and keep getting logged out of portal
No no portal never works keep logging out claims are to hard give them details of the vet and still don’t get it back rip off for $60 plus a month been with them for 7 months and thinking of changing
1 comment
Customer RelationsGuide Dogs Pet Insurance
Hi Grant,
I am sorry to hear of the issues you have faced whilst submitting your claim. We would appreciate the opportunity to look into your experience and I have sent you a private message to obtain further information.
Kind regards,
Jessica
Similar opinion? Write a review on ieatwords.com.au!
Find out how Guide Dogs Pet Insurance Premium Care compares to other Pet Insurance
Know better, choose better.
SueCentral Highlands and Goldfields, VIC
- 2 reviews
Im hoping this is wat im after
Easy to set up
Pricing good compared to others
I looked at many policies and guide dogs seemed best value with good returns
Also offering gap pay is a bonus
1 comment
Customer RelationsGuide Dogs Pet Insurance
Hi Sue,
I'm glad to hear we are able to provide you an affordable cover for your pet and that you're happy with the value found in your policy. Thank you for taking the time to share your lovely review.
Kind regards,
Alisa
Similar opinion? Write a review on ieatwords.com.au!
Best value out of the many policies we considered!
The policy was bad y easy to set up online. We looked at multiple policies and this one came in at more than $300 cheaper as well as more benefits.
Highly recommended!
1 comment
Customer RelationsGuide Dogs Pet Insurance
Hi Clare,
Thank you for your lovely review. I'm glad to hear we can provide you with an affordable policy that suits your needs. We appreciate you taking the time to share this.
Kind regards,
Alisa
Similar opinion? Write a review on ieatwords.com.au!
Amazing Service
Madison was amazing and took the time to answer my every question. We were on the phone for over an hour and not once did she rush me. She was able to provide me with additional information that i didn't know I would need coverage for and then took the time to tell me what was all covered.
1 comment
Customer RelationsGuide Dogs Pet Insurance
Hi Sarah,
What a wonderful review! I'm glad to hear Madison was able to provide you with all the information that you needed and great service for you to make an informed decision to find suitable cov... Read more
Similar opinion? Write a review on ieatwords.com.au!
ShazAdelaide
- 2 reviews
Junk insurance - won't pay for anything!
CHOICE is right - pet insurance is junk insurance. This mob won't pay for anything, and keep jacking up my premiums. I'm furious, about to cancel & get out of it altogether. Will self fund myself, going forward. Don't waste your money folks!
1 comment
Customer RelationsGuide Dogs Pet Insurance
Hi Shaz,
I am sorry to hear of your dissatisfaction in relation to your recent claim. We would appreciate the opportunity to look into your experience and have sent you a private message to obtain further information.
Kind regards,
Jessica
Similar opinion? Write a review on ieatwords.com.au!
Super helpful and polite staff
Canstar recommended. Pet insurance is something you hope you wont have to use too much and if that is the case i'm glad some of my premiums will support Guide Dogs Australia.
1 comment
Customer RelationsGuide Dogs Pet Insurance
Hi Carmel,
Thank you for taking the time to share your experience with us. I am delighted to hear of the great service that you have received and that we can provide you with cover that is suitable to your needs.
Kind regards,
Jessica
Similar opinion? Write a review on ieatwords.com.au!
TrudySouth East Queensland, QLD
- 2 reviews
Ease of insurance claim
My vet was able to submit the claim on my behalf (after giving my policy number). This made things extremely easy. The only other feedback I would give is that I received a letter stating that I couldn't claim on some of the vet history prior to the date of my insurance policy. At that time I thought the entire claim had been rejected. It would have been beneficial to write in the same letter that other claims were still being reviewed or had been accepted. as I had not intention of trying to claim for these bills but they were required by your insurance company.
1 comment
Customer RelationsGuide Dogs Pet Insurance
Hi Trudy,
Thank you for your lovely review, I'm pleased to hear that your claim experience was met with ease. We appreciate you providing this feedback as we are always looking for ways to improve the... Read more
Similar opinion? Write a review on ieatwords.com.au!
Find out how Guide Dogs Pet Insurance Premium Care compares to other Pet Insurance
Know better, choose better.
TonkaSouth East Queensland, QLD
Great Policy - Excellent Benefits
Policy is excellent value for the amount you can claim up to in a year and it was relatively easy to set up. I have only just signed up, so no claims have been lodged. We have been with the company for 1 day now but we are happy so far.
1 comment
Customer RelationsGuide Dogs Pet Insurance
Hi Tonka,
Welcome to Guide Dogs Pet Insurance! I am thrilled to hear of the ease in which you were able to set up your policy and that we can provide you with cover that is suitable to your needs. Tha... Read more
Similar opinion? Write a review on ieatwords.com.au!
CarmelGoulburn Valley, VIC
Worth the value
The value of the policy is extremely competitive and the set up was so easy.
The claim was finalised within 10 days.
We Have been with the company for 9 months and we are very happy.
1 comment
Customer RelationsGuide Dogs Pet Insurance
Hi Carmel,
I am so pleased to hear you're finding the great value in your cover and are happy with your claim experience. Thank you so much for taking the time to share this with us.
Kind regards,
Alisa
Similar opinion? Write a review on ieatwords.com.au!
Slow to start but improving now
We had a few issues with getting started. We you we placed on the incorrect policy level and were therefore unable to claim this years vaccinations which were one of our criteria for policy selection then were delayed a second time over required documentation which we were not made aware of. We now are on the correct policy level and all documentation has been submitted however the initial set up was more complicated than our previous pet insurer.
1 comment
Customer RelationsGuide Dogs Pet Insurance
Hi Amanda,
Thank you for taking the time to share your feedback and experience with us. I am sorry to hear that you experienced a couple of complications when starting up, but it is a pleasure to hea... Read more
Similar opinion? Write a review on ieatwords.com.au!
KimCentral Highlands and Goldfields, VIC
Excellent value!
Just joined with our new puppy. Never heard of this insurance before but it popped up as an ad when I did a final check before signing up with a different company. By far the best benefits at the same price.
1 comment
Customer RelationsGuide Dogs Pet Insurance
Hi Kim,
Thank you so much for your lovely review, I'm delighted to hear we can offer you affordable cover that is suitable for you and your puppy's needs. Welcome to the Guide Dogs family!
Kind regards,
Alisa
Similar opinion? Write a review on ieatwords.com.au!
GenelleVictoria, 3216
- 3 reviews
Very poor. Very ordinary
Very disappointing. Will be dropping cover. Should have stuck with my other pets health provider. Wouldn’t process any claims even thou I have too cover. Find excuses not to pay out. Will be telling everyone not to use Guide Dogs!!
1 comment
Customer RelationsGuide Dogs Pet Insurance
Hi Genelle,
Thank you for taking the time to share your feedback with us. I am sorry to hear that you have not had a positive experience whilst holding your policy with us. You may be able to apply t... Read more
Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Sorry, there are no questions about Guide Dogs Pet Insurance Premium Care but you can read 1 question about Guide Dogs Pet Insurance.
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.
Customer RelationsGuide Dogs Pet Insurance
Hi Bel05,
inalysis. Plus, a $50 annual benefit for any one of these routine treatments: desexing and micro-chipping, heartworm preventative medication, teeth cleaning, dental illness treatment, vaccinations or health checks, council registration fees, prescription diets, alternative therapies for pets, dew claw removal, cremation or burial, behavioural therapy, obedience training and flea, tick or worm control. However, if you would like to discuss your experience further, please respond to the private message noting your policy details. Kind regards, JessicaI am very sorry to hear that you are feeling this way. We do offer an optional extra to our Premium Care plan, which includes $15 a year for Heartworm test or blood screen, $15 a year for Ur... Read more