We’ve found this insurance to be great so far. Getting started was easy, the claiming process was easy and our claim was processed quickly without fuss. Policy seems to cover many things for a reasonable premium

After our dog required minor surgery, we had astronomical vet bills so decided Pet Insurance was a viable option. Guide Dogs Insurance was thorough and supported a very good cause.

very easy to set up. i do not believe it is good value, they are trying to get out of paying a legitimate claim. I am not happy and i will be changing insurers in the near future.

Best decision we have made! Insured our Labradoodle from the first day we brought her home. Discovered
within a few months that she was going to need monthly injections to treat an allergy. I couldn't believe how quick and easy the claims process was.

After a rough start with Guide dogs insurance
I was contacted by their team to explain the problems I was having, I am not envisaging any more problems and look forward to a good relationship in the future.
Thankyou

I found the process was rather long, constantly requesting information several times even though the information was sent. The person I spoke with after several emails did get the desired results.

From the first helpful phone call to the refund, the process was extremely easy. After the the claim was submitted an email was received thus knowing that everything was in process. Then....voila... money back and all was settled.

Staff are great.
Cannot contact for assistance after hours.
Ludicrous effort for first few claims.
Unable to resolve anything over the phone.
I feel they bend over backwards to not pay. I’m persistent though.

Super easy to set up and make a claim and good value for money. It took roughly two weeks from making a claim to having the money being reimbursed and updates were easy to get.

Very bad service. We have changed the portal to pay into account yet they keep paying by cheque. The time it takes for them to send the cheque is completely unreasonable. We have to follow up by email for something to happen. Now they say they they think our address has changed. It hasn’t but it seems to slow the claim down for them again so makes sense why they have asked it.

The time it takes for the claim to be looked at is unreasonable my dog has had a bad trot this last three months with foure operations and still only has been paid out for two. verry hard to contact
your claims office by phone operators do not speak good English. I have thought about changing to another company.

My policy was very easy to set up but I do not believe it is good value.
My policy commenced in June 2022 and I lodged a claim in September 2022, it is now the end of December and it still has not been settled. I am continually being asked to provide more and more documents which I consider to be a stalling strategy.

Have only been here a short time & needed help to set up.

Claim was relatively quick to sort out after a phone call.

Happy with the service so far & relatively cheap for 2 fur babies

From day one Guide Dogs Pet Insurance has been great to deal with, quick with refunds and very helpful. We suffered a sudden loss of our 10 month old puppy and they refunded more than we expected from two emergency vets. They also went ahead and cancelled our policy for us so we didnt have to make that phone call. They also included their deepest sympathies on our loss which I thought was a lovely thing to do. Recommend them highly, but I recommend to get insurance THE MINUTE you bring a puppy home.

no 4 phone call and given undertaking all information supplied not and now im not happy as can not trust your ph centre as lied . joined when i got a new puppy he is now 6.5 months and think medi bank pet insurance should of gone to as no ph number claims as not computer savey and believed your claims person and lied to

yes very friendly always and nothing is too much trouble.thankyou very much have been with guide dogs for a number of years now and would not change to any other pet insurance

Great value for money . Family member uses guide dogs pet insurance and so far no bad reviews, I chose premium insurance I want the best for my new puppy and this was the best suited for us.

Policy is good. I have made claims and got what was stated. Although it took a long time..website is very hard to use and very glitchy. Customer service people are all foreigners and extremely hard to understand and don't know what you are asking so takes a huge amount of time getting answers to queries. Not happy with that part at all!

Average value. Several errors on certificate of insurance, entered correct details online and advised over phone several times. On review thinking of canceling for older dog as covers nothing needed.

I found it was easy to claim. You get an acknowledgement after lodgment and next thing you know you are reimbursed as per your policy. Glad I had it when our Pip needed an operation in her first 12 months. You then get letters explaining what was covered and what wasn't. I think this could be done by email rather than post.