I booked a ticket through them flying from Melbourne to Chicago but the flight was cancelled due to COVID-19 and they charged $125 for refund when United Airlines were offering full refund. I had to cancel the tickets not because I wanted to but because the flights were grounded, so its not our fault.never ever going to use their services again

Hi,

I have booked Ticket through them and Due to Covid 19 Situation they want $50 for opening tickets or $125 for Cancelations tickets, Where all other agents or travel agencies are not Charging any amount to situation but this company want make there profit from any situation

I have booked my ticket for April and now due to the global covid19 scenario flights got cancelled. When I called them initially they said $100 supplier charges and I said you guys are looting people. They said will arrange callback. No calls no response to email. Now when i call them again they are saying $125 supplier fees though Malaysian airlines is giving full refund. Worst ever service. My friends booked through other agencies said they didn't pay supplier charges. They can't Give us random charges everytime we call them when airlines is giving full refund.

#SHAMEONYOUGURKHATRAVELS making money on people's helpless situation during COVID-19. I was told i have to pay $50 per ticket to OPEN my ticket and then my brother was told he has to pay $150 to do the same. The Sales representatives are MEAN and RUDE and provide inconsistent information. They are BULLYING people in this vulnerable times when many people are in economic stress.
They refused to re-scheduling my current booking to a equivalent priced tickets showing on their own WEBSITE. They just want to make money in these hard times. I hope Singapore airlines, Malaysian airlines and many more airlines who partner with them realize how their name is getting smeared by GURKHA TRAVEL.

Worst Third class Fraud company! Stay away at all cost! Asking for unethical admin charge when the flight was cancelled by the airlines. Have written confirmation from the airline for full refund, still they are adamant on asking admin charge.

World was worried about corona virus and travel bans but these people were really happy and were squeezing the money out of vulnerable situation of corona customers these pathogens will face the same situation one day

Since morning, Trying to contact but they not answer the call and email. Suddenly, connected and discussed to cancel the tickets they said that they charged $600 for the cancellation where Thai Airways charged only $50 for the cancellation. Rest of the $550 is their own charges of cancellation. Also they give new fare difference as $500 of reschedule on Feb 2021 when on Thai Airways website the fare is less than my current tickets fare. Openly money robbery from the customers. Also they don't have skill, how to talk with customers, very rude.

Be aware of this agent, booked ticket in Jan 20 for auckland to india. due to covid19 our flight has been cancelled so wanted to rebook the ticket but they are not answering any phone call or email. really frustrated, we went to see their office in Papatoetoe, auckland but they have closed the branch. Connected at their Melbourne branch but phone ringing and ringing no answer, they answer 1st time and then no response. Feel like go and punch them. Lot of other buss and general people offering extra help in this situation but these guys are hopeless.

I'm really disappointed with the service they are providing today in such a critical moment... This is a worst travel agency in Australia. they have charging CUSTOMERS for changing seats due to Corona Virus, and not even attending calls. When I was talking to one of the agent, he was so loud and was not even in his senses while talking to a customer. He also hung on me and didn't bother helping me.... WORST TRAVEL AGENCY...Licence should be cancelled ASAP....

With recent travel bans declared by countries. Malaysian airline is returning money (as vouchers) or rescheduling without fees. Of course if you booked via an agent, you need to come via that channel.

But this Gurkha travels is not responding to phone call or email. Pretty common for such cheap agents to disappear.

I hope they declare bankruptcy else I am going to target in court of law for damages anyways for their inaction.

Hopeless answering the phone calls. i rang 5 times and in all the times they cut me off while i try to explain the travel plans. not very client services oriented but just making people to book in a hurry.

Service is always good and customer support too
Good flight options provided and with very good travel timings
Best rates as far as I have seen
Tickets are provided within a few hours of booking

I have always booked my tickets with Gurkhas Travels for the last 15 years. They have given me options to choose the best price. These guys are best at what they do. Excellent service!

I always deal with Shivam. He’s pretty good most of the times. He doesn’t work most of the times. Whenever I call everyone says he’s not here or in holidays. Except him other people are Worst. Worst means Terrible. Even I say I can see cheaper in online, there simple answer to me is buy it in online. Check online prices before calling them. I’m surprised they are in business soo long without giving a best rates. Unless people are not checking the online prices.

Told me I can cancel the flight Price is low Just book and they wont be aby cancellation charges Later I end up paying 1400 extra for 3 tickets Never ever trust them I wonder how they got some good reviews I can see its fake

Booked a flight for me a couple of months back and as it was such an excellent service, I booked another flight for my partner. I am more than thrilled

All seems to be good to me so we can proceed further on this. it was pretty easy to work with gurkha team keep it up.no hassel free booking with great service

Aditya was efficient and effective. He quickly provided all cheap and best options for booking tickets with low layover time. One of the best customer services I received from Gurkhas Travels.

Awesome service always low fare then others I recommend this to my friends and family I never booked anywhere else. The guys in sales also very good in their job Hanish Rana one is my best

Every time I have done the booking from Gurkhas, I have always got the best price from them. First time, it was Yukti and then it was Aditya and now it's Zara. They are very professional. They explain things clearly and you get pretty much everything done in no time. I have gone with them multiple times in the last few years and I have always had best Customer Experience. Thanks guys.