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Reviews

3.2

121 reviews
5
(57)
4
(8)
3
(2)
2
(10)
1
(44)
  • Product Quality
    4.2 (29)
  • Return Claim MadeYes (2) · No (34)
  • Shipping
    3.6 (26)
  • Warranty Claim MadeYes (2) · No (36)
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Andrew

AndrewMetropolitan Adelaide, SA

  • 2 reviews

Great customer service!!

published

Gym And Fitness have been super easy to deal with. I was able to speak to them via live chat and the phone. All other places I tried still had phone systems offline and yet to hear back via email. Product I was after was only 2 weeks away so manager to secure some stock for preorder.

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Gym and Fitness
Matt G.Gym and Fitness
Scott Gardner

Scott GardnerGreater Melbourne (Outer), VIC

Service and advice

published

During these times, good service and advice has been really difficult to come by Not at Gym and fitness, excellent customer service, sales and delivery, keep up the great work

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Gym and Fitness
Matt G.Gym and Fitness

The Most Exploitative Gym Store in Covid Times

published

Was charging a minimum of $300 total amount of orders in order to buy them - and their reason is because of the COVID crisis! Today (5/1/2020) they still require a minimum of 200 bucks. This is exploitative and does not make sense at all. Customers out there - do not buy from this store that exploits situations unfairly.
Don't fall into their trap -folks. you have been warned *(in fact see the rest of the neg reviews down here about this store).

1 comment
Gym and Fitness
Matt G.Gym and Fitness
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Pete K

Pete KMelbourne

  • 2 reviews

Great Customer Service

published

The customer service agent went above and beyond what was necessary (after hours) and processed my order manually when I was having trouble doing it. Impressive and very very helpful!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Gym and Fitness
Matt G.Gym and Fitness

Excellent customer service

published
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Gym and Fitness
Matt G.Gym and Fitness
Valentino

ValentinoMetropolitan Adelaide, SA

Great Customer Service

published

COVID-19 has obviously had a huge impact on a lot of things. I have no doubt that Gym and Fitness would be smashed with thousands of orders and under extreme pressure, however, the team seem to be doing an awesome job. I've endured great customer service along with multiple updates via phone and email over the past few weeks regarding my order. Luxuries like that rarely occur and Gym and Fitness are providing them amidst a pandemic.

Product Quality
Shipping
Warranty Claim MadeNo

Poor Customer Service

published
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Gym and Fitness
Matt G.Gym and Fitness
Andy

AndySydney, NSW

Variety is good, dishonest business

published

Bought a product of them around 2 weeks back, they raised the price of everything up to the triple of original price when the saw the surge of costumers, slight increase due to demand would be okay but going up to triple is just dodgy, products i bought on $19.99 are now $59.99 (myrack force use band pegs) and it goes on with most of their products

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Leonardo

LeonardoSydney, NSW

Great customer service and pricing

published

Awesome customer service, I've found that these guys are the only company that responds within 5 minutes during these harsh times. Thank you so much Joe! :) Hope the Easter bunny is good to you lol

Product Quality
Return Claim MadeNo
1 comment
Gym and Fitness
Matt G.Gym and Fitness
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Great service

published

Great customer service! Did extremely well to help and especially during this difficult time. The only company that would call or message back to ensure we were able to place our order. Keep up the great work!!

Great service !!

published

Great customer service and prompt replies on a purchase over messenger . Highly recommended and would Defs shop there again. With all the extra traffic they are getting the fastness of the replies and being helpful was muchly appreciated Great job guys !!

Return Claim MadeYes
Warranty Claim MadeNo
Sam KT

Sam KTGeelong

Outstanding customer service

published

I ordered force USA myrack with some attachments right around the time that all the gyms have been closed due to the global covid -19 pandemic. The communication from these guys has been absolutely amazing. In normal times I would be happy with how they have been but under the pressure of half of Australia ordering a home gym it has been above and beyond. I have received phone calls with updates along with emails. Will definitely shop with these guys in the future. Keep up the great work.

Warranty Claim MadeNo
1 comment
Gym and Fitness
Matt G.Gym and Fitness
Dani SA

Dani SAMetropolitan Adelaide, SA

Poor Business Ethics!

published
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
2 comments
Gym and Fitness
Matt G.Gym and Fitness
Dani SA
Dani SA
BJH

BJHCentral Queensland, QLD

Excellent company !!!5 star

published

Great site, good quality, Joe really helped me out with the quick online chat box. Sorted me out in 2 minutes...if only all companies were this great to deal with. Thanks guys you all rock!!!

Product Quality
Return Claim MadeNo
1 comment
Gym and Fitness
Matt G.Gym and Fitness
Jason

Jason

  • 2 reviews

Exceeded expectations

published
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Gym and Fitness
Matt G.Gym and Fitness
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Kkknottt

KkknotttNorthern Region, NSW

Perhaps I'll get a response if I post here

published

Missing 2 items from the original order

Followed up 5 times with no clear answer

7 weeks later and still waiting

Items are low in value but frustrating this haven't been resolved

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Gym and Fitness
Matt G.Gym and Fitness
Ryno82

Ryno82Perth, WA

Awesome online customer service

published

Had my eye on an item and deliberating over purchasing. Once I was committed, I went to check out only the find out the price had changed. This was due to the plunge in the AUD etc - fair enough. I was bummed as I thought that was that. However when contacting online support, they helped me out and allowed me to purchase for the previously advertised price. So thank you!!! I will be back.

1 comment
Gym and Fitness
Matt G.Gym and Fitness
Job sally

Job sallySydney, NSW

Terrible service - do not buy from this business.

published

Absolutely terrible service I spend over $3000 on gym equipment. Customer service is shocking. Packages came in 3 different parcels and they knew nothing about it. We had to chase it up. When I open one of the items it was broken. I have tried to get a refund but they have refused. Still waiting to hear back from them. It’s an absolute disgrace to say the least. DO NOT BUY FROM THIS BUSINESS!

Product Quality
Shipping
Warranty Claim MadeYes
2 comments
Gym and Fitness
Matt G.Gym and Fitness
Job sally
Job sally
Cameron M.

Cameron M.Greater Melbourne (Inner), VIC

Absolutely rediculous, I wouldn’t be surprised if they’re not far off shutting down!

published

I’ve written to gym and fitness multiple times each time receiving emails up to days later from different people, only one of four people have replied more than once and consistently late. Apparently my refund was approved to go through days ago - early in the work week. Still, nothing. Clearly something is up, and through the payment option I used I’ve recieved a late fee because I stupidly expected the refund to have been in that account so didn’t transfer money into it. So they’ve cost me time and now money. Where’s the zero star rating.
And their attempt at refunding me less than I paid by creating a new invoice!

  • +1
Return Claim MadeYes
1 comment
Gym and Fitness
Matt G.Gym and Fitness
Gav105

Gav105Perth, WA

Poor customer service

published

Expected fitness equipment to leave at the end of Janurary . No communication, emails sent to a number of contacts including [name removed] and general email . Good price, but now I’m wondering if it’s a fraud

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Gym and Fitness
Matt G.Gym and Fitness
Page 1 of 7

Questions & Answers

Justin

Justinasked

Gym and Fitness

I placed an order on the 26th And got an email on the 29th Jan saying the goods had been dispatched - I have tried calling and emailing to get an update and/or get a refund... still nothing!

I own a commercial gym and customer service is everything... order number 0113930 (36730).

2 answers
Gym and Fitness
Matt G.Gym and Fitness

Hi Justin,

I am sorry to hear about the delay with your order. I can see that it was indeed dispatched on the 29th but unfortunately due to the error with the toll tacking system at the moment we have no further visibility on any consignments after the 30th of January.
Toll also can not provide us with any further sufficient update on the location of the order either.

We are sorry for the inconvenience that this has caused you but we do appreciate your patience with us. If you would still prefer a refund we can process this for you, but there is every chance that your order will be delivered this week from being in transit for 12 days already.

Kind regards,
Matt- Gym and Fitness

Justin
Justin

Hi Matt,

Appreciate your response and after waiting on a response via email I managed to catch you on the phone. You were very helpful - thank you.

MAtt I will give it till the middle of next week and if nothing has changed I will have to take you up on that refund. I just need the equipment mate and completely understand that these circumstances are out of your control.

Please keep me updated.

Justin

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