Had my first one for 9 months but then the defrost unit failed. Replaced the entire freezer under warranty. The old and the new one both require/d regular defrosting (about every 6 months, more in Summer). And this is meant to be a "frost free" freezer. You know when they need defrosting because they leak huge amounts of water onto the floor. Would hate to have this on anything other than a tile floor

Had this freezer 6 months past the warranty and the handle completely snapped off!
I must say I have never had a handle break on a freezer or fridge ever! Such a flimsy pathetic design.
The retailer Appliances Online, doesn't want to know about it.
Haier, F&P, state its out of warranty, tough luck. $75 thanks. Disappointing service all around.
Ah well, no more Haier products, no more AO. Lost a customer for the sake of a small cost to your businesses. Is it worth it?
Such lousy customer service/relations all around. Plus a pretty flimsy product!

Bought the freezer and initially happy with it great size and easy access for a vertical freezer.
Had to replace the mother board after only 6 months and then surprise surprise just out of warranty and the beeping has started ( as mentioned in other posts)
We have endured and persisted with working out how to stop it but certainly would not recommend this brand, spend a bit more and find something a bit better quality
Beep beep
As a side note when we went back to Harvey Norman to chat about the issues the young bloke who just shrugged his shoulders and said we should have bought another brand as these ones only last around 2 years

My freezer has just reached the 3 year mark and I have just lost about $300 worth of food because it decided to die. I currently have water coming out off the bottom from it because it no longer freezes. You would expect to get long than 3 years out of a freezer. Will never touch the Haier brand again

I needed an upright freezer and this one was a great price for the size. The handle was a real pain as the plastic bits kept popping off. Worked pretty well - kept food frozen. Now after 4 years it is driving me batty with the beeping and the error codes. The repair guy just came and told me it was the gas and it would cost at least $500 to fix, if he could even get the parts. He says it is not worth it and I have to agree. he also tells me that he is seeing a lot of Haier products that have the same issues. I would have expected it to last longer than 4 years, though going by the reviews, I think that I was lucky it lasted that long. You definitely get what you pay for!

Initially when I got this I was thrilled. For the price (sub $800) there isnt much competition.

However you get what you pay for. The door handles are made of 50% plastic, with cheap "Stainless steel" looking plastic covers that break.

I have owned the freezer just over 2 years so it is out of warranty. Never buying a Haier or Fisher and Paykel (who are owned by Haier) again. Terrible.

This Haier freezer is well made and far more energy efficient than the old chest freezer I was using prior to this purchase.
It's amazing how good it is for a unit at the cheaper end of the range.
The shelf / draw arrangement is good, and the display on the front to confirm it's working and still cold is large enough to see, without being obtrusive & ugly.
The LED lights inside make it easy to see what I'm after without being blindingly bright.
Quiet, efficient, & aesthetically pleasing, all at a very reasonable price point - what more could I ask for..?

I’ve owned this freezer for 4 months now. It has a reversible door which was a pain to switch over to right hand opening, however that’s really the only negative. If you plan to reverse the door, make sure you have a socket wrench - a screw driver likely won’t cut it for removing the ridiculously tight screws (fortunately the screws have hex heads). It hasn’t leaked, is quiet and is quite ergonomic to use.

Loved the size and drawers are great. But just a rubbish freezer. Always dripped water and then failed completely. Lasted just over 2 years. Beware!! Thankfully I purchased product care and I was given a store credit as there was no Haier freezer equivalent so I had to buy a different brand.

This freezer replaced our trusty Kelvinator which has been faultless but now too small for our family. We love this freezer. Size is great, drawers very functional, and the digital thermometer is cool. Never bought a Chinese appliance before so we are hoping it proves reliable long term. Online reviews were all very positive so here's hoping.

Let me start with the product was great, till the "frost free" freezer started freezing up still under warranty. It has been a constant battle with Haier to fix it with no result. Now their plan is to not return my calls or fix the issue. Now I am stuck with a freezer that needs to b defrosted constantly. I would not recommend this product or any other that Haier / Fisher and Paykel make. So disappointing.

We had a warranty claim within days of install as ice kept forming at top of door and falling to floor each time you opened - repair man suspected door was bent so replaced door but although issue improved the ice still appeared on occassion. Alarms continually sound - usually each time after a grocery shop which is annoying. Understand the alarm process but it seems overly sensitive....having a predictive idea of actions would be of benefit rather than the complex control panel. ie, a warming due to frequent door opening when stocking should kick fast freeze mode then auto switch to eco mode....instead you get alarms to indicate warming due to frequent door opening. Would not buy again - it is a bit of a beast and not in a good way.

When we first got this freezer our household power was very unreliable and the freezer stopped working after showing error codes for a while (fan not working). We then had the circuit board replaced under warranty, It initially showed error codes sometime after that but we didn't do anything about it and now it's going perfectly. This may be because we now have VERY reliable power.

Have owned for 15 months and have had to have repaired twice including having the fan replaced as it was completely frozen up.
Both repairs due to an 'e1' error. Freezer beeps non stop when error shows.

Freezer is supported to be frost free but isn't and has ice build up in the bottom of the freezer.

If I could send it back for a full refund I would - Save yourself the hassle spend a little more and buy something else!

Looked good when purchased, but proved problematic. It began having multiple big and little faults, it would beep but it was very unclear what the problem was. "24/7" customer support was a lie, you get redirected to Fisher & Paykal who only do business hours. Lost one load due to thawing waiting for support. Service very slow and tedious. Same again recently, a "fan fault", another $220, another service call to endure.

Works well freezer is what you pay for it comes up with an alarm randomly and beeps (gets rather anoying in the middle of the night) have had it fixed once under warranty but would beep for several hours even after turning the power off. Looks great and draws work really well nice bright light