I bought some items in April. Items were never received. Australia post have confirmed in writing they lost the package and asked HHWH to get in contact with them so they can offer compensation. Simple process but not for Hairhouse warehouses. They asked me to go track it down with Australia Post. Umm I did- now it’s your turn 3m!ly from the non existent condescending customer service team to actually do your job.

Don’t waste your money people spend it where you know you’ll receive your items and have some aftercare if needed.

Very disappointing that every time I visit a Hairhouse Warehouse store I am always recommended products from the same brand 'Sexy Hair'! This is an awful brand. I will not be taking the advise from sales assistants who are un-educated on their products. It's very frustrating that I cannot receive genuine recommendations.

Placed an order on the 4th of April. After 3 weeks it hadnt be fulfilled so I emailed them, told me it had been delivered. Spoke to australia post and the tracking they gave me was for another person with a different address.
15 emails so far and they keep sending me the wrong tracking number telling me it has been delivered

Absolutely terrible company to make contact with. I placed a order online and have still not received it. I logged onto my account 1 week after I purchased my items, and the order says products not available any more, however they still let me place contents in the cart and pay for them. Trying to contact this company is a joke, you can only email, and as for the phone number, you have to leave a message. Never again will I purchase from this business.

Paid $296 for incorrect full head of foil technique.
Chunky striped not blended foils and colour was terrible.
I mentioned it to the stylist and she said because it's wet.
Never mind the hair pulling hot blow dry which followed.
Apparently the stylist 'Did what I asked for', however I did not ask for chunky stripes and parting my hair off centre does not hide the mistake.
I paid $296 for full head of foils, terrible and inexperienced hair treatment and now more to correct the mistake.

I had my piercing done at another business. I wanted to change the stud, bought one at hair house staff while trying to fix it saw there was an issue, spend extra time to fix it at no extra cost

Love my new hairdryer even though its missing the spare nozzle. $220 later i received a box with a Hairdryer and warranty card. No spare nozzle, no plastic wrapping. I must say im very happy with service i always receive by Andrew at Wetherill Park store. Always goes above & beyond to assist his customers. Im very happy with the halo jennifer that Andrew recommended despite missing parts. The hairdryer is perfect. Makes my hair so straight and soft. I really appreciate the assistance i received and recommended product was perfect.

I bought a travel size hair straightener, 2 days ago. Yesterday, realised I paid 30% more for it, then elsewhere. I went in today with product & receipt. Asking them to price match product. The girl who claimed to be the manager, remembered me & said NO they do nto price match. She then said she couldnt sell it, as I had used it (wrong an assumption on her part). I walked out stunned. What business can operate with such a negative return policy? One that will not be around next year. Talk about another franchise lemon...

Ordered $75 worth of products online on 29th of December 2022. It says on the website that they notify the customer of dispatch within 2 - 3 business days. I have not heard a word. I have sent two emails requesting an update - nothing. I have contacted consumer affairs Victoria and they have advised me to go to my bank to get a charge back on my credit card as they have not given me a reasonable time for supply. Do not order from this online company - it appears to be a scam!

AWESOME SERVICE! What a delight to actually find a store so great with staff so professional and great in what they do! Spoilt with service always. Confident and talented members of the staff.

The are the worst I have ever experience!!!
All I wanted an exchange for a product
The product was not used, proper packaging and I had the receipt and within exchange terms
I went to 3 Hair House Warehouse stores and they all refused, giving me different excuses. They are happy to take your money. It’s disgusting on their behalf
I will never shop there again or recommend them to anyone

Ordered 7 items back months ago. Received 5 within a couple of weeks however 2 (worth over $40) still have not been sent. They have ignored all forms of communication including phone calls and emails. I want my items or money refunded and hairhouse warehouse is doing neither. Absolute worst customer service. Avoid!

I went to HW Broadmeadows to get a labret piercing and the lady did it off centre and didn't tell me much on how to care for it, she also didn't screw the ball in properly and it fell out, after blaming me for playing with it (it hurt too much to play with) she went to put in another without telling me how painful it would be, hurt more then the piercing so i backed away, she dropped the ball and got super mad when she had to grab another. never coming back AGAIN

Fantastic cut and color in the Ipswich salon. Attention to detail, skilled stylist and colorist. Management so accommodating, friendly and efficient. Great team working together to take care of their clients. Thank you!

I got my eyebrow piercing re done a few years ago at Dandenong Plaza HHWS and the customer service was great. The lady was very gentle, let me choose exactly where I wanted the piercing and did it very quickly. She was very thorough about after care.

They have no idea what they are doing!! My daughters hair has been badly damaged and broken off. The outer hair is orange and her scalp hair is white. She asked for golden blonde. She was then charged $200 for this disaster!!! 1 month out of her sisters wedding. This is a warning to not got to this hair dresser.