No problems until the modem packed in. Harbour ISP was quick to log the problem, go through the testing and have another modem sent. Only had to hotspot the homeschool kids for 2 days. Phew. Great customer service and followup.

Great Service and fixed my slow speed issue with no problems now :) Would recommend this company and there service team were just fantastic
Thanks for your help and service with my issue

Having trouble setting up my new Router I rang Harbour ISP even though it's Sunday and I am in rural New South Wales. Beberly at the Support Desk was amazing and helped me fix my issues in minutes. Thanks so much Harbour ISP and Beberly. I now have great connection.

Recently I contacted Harbour for issue with Amazon prime detecting my IP as VPN ip and wanted to change. Justine got it working in seconds very impressed.
No issue with internet speed.
Thanks Justine.

NBN has its glitches, experiencing dropouts of few hours now and then is a common occurrence, but our household can't fault Harbour's customer service. Every time we experience a dropout, only one phone call is needed to resolve the issue. And often there would be a follow up call from Harbour to make sure our internet is running fine. We've been with Harbour for the last several years. When we first signed up with Harbour it was still on satellite connection, and in the recent couple of years we had to switch over to NBN. Since we switched over to NBN, it seems that we need to make a phone call regarding dropouts a few times a year. And Harbour team always provided us with satisfactory customer service.

Great connection, large house with great coverage.
Issues with starting the connection but once we knew the issue it was fixed the very next day
Moving into a house with old poor fittings we really struggled to work out the issue. Thank goodness harbour isp were able to help out and get my issue resolved before online home school starts up

Aila was very helpful and patient in helping me get connected. Very fast internet speeds, and a holistically great team helped get everything setup. Excellent, would definitely use this ISP again.

Chatted with sale rep online named Glenda and she was really helpful with the information and currently they have deal on nbn50 so i am getting that. Hopefully, my internet can get connected soon and i can review more on speed.

The service is very good, never have experienced connection issues, recently I moved to another location with NBN and the moving process was extremely easy, I've just contacted Harbour ISP team and they scheduled the move. I didn't need anything just plugged the router and everything started working.

Yesterday was only the second time in three years that my phone and internet service have dropped out. I did have trouble getting through to technical help by phone, but it was excellent that the technician (Chris) rang me back

Connection is reliable.
No regular dropouts experience.

Thank you for helping and fixing the issue. The issue was fixed by Jason Anama in timely manner with expert diagnosis. The customer service was above and beyond provided by the representative.

Have a great and safe time

A big improvement in speed (17-20 Mb/s over Telstra, but occasional brief dropouts. This is after three days of Harbour ISP service. Eight more words to get to 30 words.

No dropouts and connection has been good.
Prompt replies from Brooke and service was set up the same day.
Thank you Brooke and Harbour ISP. You guys made work from home easy at our new place.

I almost spent 2 weeks trying to get another service provider to setup internet at home. I finally gave up, called Harbour ISP and had internet setup the same day! Thank you Carlo and Harbour ISP!

Harbour ISP internet is working reliably so far and was connected as soon as possible to our preferred date. Jeffrey was brilliant over the phone when our modem wasn't connecting.

Aila help me set it over the phone she did a great job, showed a lot of patients and knew her job thanks. To early to tell how reliable it is yet.

Excellent careful service on the phone by Belle. It was difficult to program our modem using an iPhone interface and she did a terrific job. Saved the day!! Seriously, thank you Belle/Beberly.

If i could give lower i would. Would not recommend if you live in perth. Constant drop outs (multiple times a day), poor customer service (dont return calls/rude) and now wanting to charge me hundreds of dollars to cancel a service i pay for but hardly receive

They never send across a cancellation form throught email. And they also need 30 days from the time I said to stop the service. As far as I know other service providers do not need to fill a canllelation form.

Have only just connected. Cannot comment on internet just yet. Hopefully it matches the amazing customer service provided with my technical issues.

I had some issues. Mostly on my end. The team significantly helped to fix it promptly. Especially Mae. She was very helpful and patient until it was sorted!