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Reviews

4.1

229 reviews
5
(137)
4
(48)
3
(8)
2
(4)
1
(32)
  • Value for Money
    4.1 (86)
  • Transparency
    4.4 (59)
  • Customer Service
    4.7 (94)
  • Adequate Speeds Yes (84%) · No (16%)
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Ross P

Ross PLaunceston, TAS

Excellent customer service

published

I have received excellent service from Glenda, I found her knowledge & being prepared to research what I was asking, before giving me the information to be absolutely fantastic. Thanks Glenda for your help.
.

Customer Service
1 comment
Harbour ISP
Harbour ISPHarbour ISP

no internet.

published

We experience dropouts regularly. The service usually buffers when it is a peak usage period. The service I received from your team to get the internet up & going again was solved in a no fuss & professional manner. However we are now on W.A.'s timezone & I'am not sure how to adjust this!



Transparency
Customer Service
Value for Money
Start DateFebruary 2022
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeCapped Data
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1 comment
Harbour ISP
Harbour ISPHarbour ISP
Maryanne Ryan

Maryanne RyanMurray Region, NSW

Both sales and service are excellent

published

I have found the sales team and the service team excellent to deal with and I would highly recommend them. If you have trouble understanding IT and what would be suit you and need someone to walk you through installing it these people are fantastic. thank you.

Transparency
Customer Service
Value for Money
Adequate Speeds Yes
See all answers
1 comment
Harbour ISP
Harbour ISPHarbour ISP

Hi Maryanne, Thank you for taking the time to leave feedback, we are please to hear that the sales team were able to help you with your issues and installation, we will pass this feedback onto the team, regards Harbour ISP



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Customer Service

published

Glenda from Customer Service was very helpful today. She did a great job in the options for getting me some extra data and it didn't take that long. Thanks Glenda.

Transparency
Customer Service
Data TypeCapped Data
1 comment
Harbour ISP
Harbour ISPHarbour ISP

Hi Sally, thank you for taking the time to leave feedback, we are pleased to hear that Glenda was able to help you with extra data when you needed it, we will pass this feedback onto Glenda and her manager, regards Harbour ISP

Technical Support par excellence

published

My call was in relation to setting up a new WiFi router. I needed some input regarding passwords and confirmation of other information. Jeffrey was very professional and patient in his assistance with me.

Transparency
Customer Service
Value for Money
1 comment
Harbour ISP
Harbour ISPHarbour ISP

Hi Rob, Thank you for taking the time to leave feedback, we are please d to hear that Jeffrey was able to help set up the new router with ease for you, we will pass this feedback onto Jeffrey and his manager, Cheers! Harbour ISP

great for rural areas

published

The connection has been reliable however we do experience some dropouts in cloudy weather. The service from Harbour staff has been great and Aimee was wonderful in recommending this product and setting me up with it.

Transparency
Customer Service
Value for Money
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
Harbour ISP
Harbour ISPHarbour ISP

Hi Neal, Thank you for taking the time to leave feedback, we are pleased to hear that our staff have been great when you have had to call, we will pass this review onto Aimee, Regards Harbour ISP

Technical support

published

Very prompt service to sort out reboot following upgrade. Very happy with Jeffreys efficiency. Speed vastly improved I would recommend skymuster highly. Nothing else to say. Good good and good

Transparency
Customer Service
Value for Money
Start DateMarch 2017
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeCapped Data
See all answers
1 comment
Harbour ISP
Harbour ISPHarbour ISP

Hi Lesley, Thank you for taking the time to leave feedback, we are pleased to hear that Jeffrey was able to fix your issue quickly without any hassle, so that you could enjoy your upgrade, we will pass this feedback on. Regards Harbour ISP

Responsive and understanding- so refreshing!

published

Great customer experience for 3 years. Recently - exceptional support from Justine and Aimee to restore communications when teenage kids used entire monthly allowance in 2 days on the farm. So much better than the big names.

Transparency
Customer Service
Value for Money
Start DateSeptember 2017
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
Harbour ISP
Harbour ISPHarbour ISP
Lisa

LisaNew South Wales

Harbourisp have great customer service and technical support

published

Rang tonight, we had upgraded to a new plan and this changed a setting on our router which meant we couldn’t access internet. Aila fixed it in no time at all.

Transparency
Customer Service
Value for Money
Start DateJanuary 2015
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
Harbour ISP
Harbour ISPHarbour ISP
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Tash

TashCentral West, NSW

Fantastic Customer Service

published

I had to contact Harbour isp and had the pleasure of speaking with Krystal.
I had questions regarding my account and moving. Krystal was informative and very polite.
Extremely happy with the service.

Transparency
Customer Service
Value for Money
Start DateApril 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeCapped Data
See all answers
1 comment
Harbour ISP
Harbour ISPHarbour ISP

Just fulfils our needs. Ltd data allowance, very average speeds, frequently breaks down

published

Break downs frequent - every 6 weeks approx. Sometimes takes several days to repair. We need the service to be more reliable as we don’t have mobile at our location. Frustrating very inefficient service system with ISP, NBN and Skybridge all involved in getting a technician to site.

Transparency
Customer Service
Value for Money
Adequate Speeds No
Standalone or BundledStandalone
Data TypeCapped Data
See all answers
1 comment
Harbour ISP
Harbour ISPHarbour ISP
Suanne

SuanneSouth-Eastern Region, NSW

Reboot of wifi needed aila

published

Aila help me as my internet wasn’t working. She was amazing, patient and explained everything very clearly. Can’t speak highly enough of her. In these trying times it is so nic to hav someone to rind when they said they would

Transparency
Customer Service
Value for Money
Start DateOctober 2018
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
Harbour ISP
Harbour ISPHarbour ISP

We are very happy with skymuster+

published

I had to contact Harbour isp to get our internet up and going after upgrading to skymuster+. Dennis was polite and informative and the process was done quickly and easily.

Transparency
Customer Service
Value for Money
Adequate Speeds Yes
Standalone or BundledStandalone
Data TypeCapped Data
See all answers
1 comment
Harbour ISP
Harbour ISPHarbour ISP
Trynie

TrynieSouth-Eastern Region, NSW

Great support

published

Great quick support when I had an issue switching from sky muster to sky muster plus and I needed to change my router settings. Jeffrey was wonderful helping me out quickly so we could get on with our school and business day. I really appreciate how understanding he was with my lack of knowledge.

Transparency
Customer Service
Value for Money
Start DateJanuary 2016
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
Harbour ISP
Harbour ISPHarbour ISP
Shella

ShellaKimberley, WA

Great assistance!

published

Pamela Manderos has been very helpful and a great assistance. We had problem connecting to the NBN and Pamela has been replying email even during the weekend. I would also like to mentioned Aila Sideno for helping us making the arrangement for Scott from Data Comm in Broome to drive 7 hours to Yakanarra to fixed the problem. Thanks heaps everyone :)

Transparency
Customer Service
Value for Money
Start DateMarch 2020
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Tame

TameNorthern Region, NSW

Horrible billing service

published

They charged me twice in one month. I have to pay $188 instead of $94.00. It was their mistake but I still had to pay it. Credited next month but as a stay at home mum im now short on cash.

Transparency
Customer Service
Value for Money
Start DateDecember 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
Harbour ISP
Harbour ISPHarbour ISP
tezman

tezmanLaunceston, TAS

Good NBN programme

published

Rang your service they got back to me as soon as possible Francis and her team were first class and got the job done in quick time keep up the good work.

Transparency
Customer Service
Value for Money
Start DateMarch 2006
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Harbour ISP
Harbour ISPHarbour ISP

Very Helpful People

published

Glenda, was very nice and patient, she helped me with the steps of ordering a new modem, I would recommend people chatting with people like Glenda, she helped getting one even though I was in a place with no service (which the system doesn't recognized), I am very glad that I got mine!

Transparency
Customer Service
Value for Money
1 comment
Harbour ISP
Harbour ISPHarbour ISP

Amazing, reliable and consistent

published

I find the connection to be consistently reliable, the service I have always received has been professional, helpful and mindful,
I have always been very impressed with the company’s attitude and service m.

Transparency
Customer Service
Value for Money
Start DateFebruary 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
Harbour ISP
Harbour ISPHarbour ISP

Hi Lynette, Thank you for taking the time to leave feedback, at Harbour ISP we proud ourselves on our customer service and happy to hear how impressed you are with our service, Regards Harbour ISP

Fantastic Customer Service!

published

Moving to our new home only to find out it is connected to NBN Satellite. Totally clueless as I've always had fixed wireless. Did some research and decided to give Harbour ISP a shot. So glad I did as the customer service has been fantastic. I spoke with Glenda and she was so patient and helpful. Looking forward to my new connection - so far so good!

Transparency
Customer Service
Start DateFebruary 2020
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
Harbour ISP
Harbour ISPHarbour ISP
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