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Reviews

4.2

17 reviews
5
(10)
4
(2)
3
(3)
2
(2)
1
(0)
  • Value for Money
    4.3 (15)
  • Transparency
    4.3 (15)
  • Customer Service
    4.4 (16)
  • Adequate Speeds Yes (86%) · No (14%)
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Suanne

SuanneSouth-Eastern Region, NSW

Reboot of wifi needed aila

published

Aila help me as my internet wasn’t working. She was amazing, patient and explained everything very clearly. Can’t speak highly enough of her. In these trying times it is so nic to hav someone to rind when they said they would

Transparency
Customer Service
Value for Money
Start DateOctober 2018
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
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1 comment
Harbour ISP
Harbour ISPHarbour ISP

We are very happy with skymuster+

published

I had to contact Harbour isp to get our internet up and going after upgrading to skymuster+. Dennis was polite and informative and the process was done quickly and easily.



Transparency
Customer Service
Value for Money
Adequate Speeds Yes
Standalone or BundledStandalone
Data TypeCapped Data
See all answers
1 comment
Harbour ISP
Harbour ISPHarbour ISP
Tame

TameNorthern Region, NSW

Horrible billing service

published

They charged me twice in one month. I have to pay $188 instead of $94.00. It was their mistake but I still had to pay it. Credited next month but as a stay at home mum im now short on cash.

Transparency
Customer Service
Value for Money
Start DateDecember 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
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1 comment
Harbour ISP
Harbour ISPHarbour ISP
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tezman

tezmanLaunceston, TAS

Good NBN programme

published

Rang your service they got back to me as soon as possible Francis and her team were first class and got the job done in quick time keep up the good work.

Transparency
Customer Service
Value for Money
Start DateMarch 2006
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
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1 comment
Harbour ISP
Harbour ISPHarbour ISP

Amazing, reliable and consistent

published

I find the connection to be consistently reliable, the service I have always received has been professional, helpful and mindful,
I have always been very impressed with the company’s attitude and service m.

Transparency
Customer Service
Value for Money
Start DateFebruary 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
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1 comment
Harbour ISP
Harbour ISPHarbour ISP

Hi Lynette, Thank you for taking the time to leave feedback, at Harbour ISP we proud ourselves on our customer service and happy to hear how impressed you are with our service, Regards Harbour ISP

Customer Service call

Customer Service callCentral West, NSW

  • 2 reviews

Beberly Ayala customer skills and service

published

Had no internet for a while and contacted Harbour locally who advised me I had to reprogram the router but unfortunately how to do that was not explained clearly and I declined to do that and was advised it might be able to be done from Harbour . Unfortunately after not hearing from anyone for the next 4 hours I recontacted Harbour who placed me through to there IT overseas people . What a difference Beberly made. She remained calm and professional the whole time as she explained to me thoroughly what I needed to do to programme the router. 20 minutes and her patience and all is well. My thanks again to you Beberly for such good service. Regards Gary Mc Ginty.

Transparency
Customer Service
Value for Money
Start DateJanuary 2016
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
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2 comments
Harbour ISP
Harbour ISPHarbour ISP
miegs

miegsMurray Mallee, SA

`Email repair

published

Rang them and gave them remote access. Took Dennis 17 minutes by my watch to fix my problem. Very pleased by the work they did. A suggestion if I may: It would be nice to have 24 hour tech availability as this problem happened over the weekend and I had to wait until Monday to have it remedied. Just a thought. Thanks guys for your expertise.

Transparency
Customer Service
Value for Money
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
Harbour ISP
Harbour ISPHarbour ISP
Noreen

NoreenMid West, WA

  • 2 reviews

Awesome internet coverage for out in the bush

published

Only had a couple of drop outs after poweroutages but otherwise best provider I've dealt with. Easy to talkj to and they understand when you aren't as tech savvy as some. Francis was great and helped me sort my problem with ease.

Thank you

Transparency
Customer Service
Value for Money
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
See all answers
1 comment
Harbour ISP
Harbour ISPHarbour ISP
Ewan McL

Ewan McLSouth East Queensland, QLD

  • 4 reviews

Competent and Cheerful Support

published

On a day when internet access is very important it wasn't available, although the laptop reported 'Internet Access'. A phone call to Harbourisp and, after a short delay, Aila answered and performed system diagnostics then lead me through system checks in a very methodical and understanding manner as our land line phone connection wasn't the best. Very happy with the end result of system restoration and speed checks. Thanks Aila.

Transparency
Customer Service
Value for Money
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
Harbour ISP
Harbour ISPHarbour ISP

Hi Ewan, Thank you for taking the time to leave feedback again, during these stressful times we are glad to hear that Aila was able to get your laptop working to keep an eye on the bushfires in your area, please stay safe, Regards Harbour ISP

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M. Price

M. PriceSouth-East, TAS

Our comments reflect the fact that we were disconnected from the Internet from 6/10/19 to 30/10/19.

published

We had two visits from Skybridge Technician. In his opinion the fault was at Harbourisp end. No problem with our Computer as he was obtaining the same results on his Computer. While telephone contact attempted to
be helpful communication was difficult with some of the accents experienced.Some messages left for technicians were not followed up. We consider we are eligible for a refund for the month of October,2019. Thank you to Francis for finally connecting us.

Start DateOctober 2010
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
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1 comment
Harbour ISP
Harbour ISPHarbour ISP

Hi M.Price, Please email [email protected] with your customer ID and that you left a message on here and we will look into your account, Regards Harbour ISP

Mae was quick to resolve my NAT type issue

published

Mae was very quick to fix my NAT type issue and stayed on the line to make sure that is was working. Great service and a prompt resolve. Thank you Mae.

Transparency
Customer Service
Value for Money
Start DateSeptember 2022
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
Harbour ISP
Harbour ISPHarbour ISP

Hi Tam, Thank you for the feedback, glad Mae was able to help with your problem quickly and easily, we will pass this feedback onto Mae, Regards Harbour ISP

Ian

IanSouth-Eastern Region, NSW

Aila's help was excellent

published

Aila's resolution of my email access issues today was excellent . Her patience and competence was exemplary. I have always been impressed with the companies Help Desk service and today's help was another example. A huge thank you.

Transparency
Customer Service
Value for Money
Start DateApril 2007
Standalone or BundledStandalone
Contract Type24-month contract
Data TypeCapped Data
See all answers
1 comment
Harbour ISP
Harbour ISPHarbour ISP

Hi Ian, Thanks for the great feedback, our support team are happy to help when there is a problem, we will make sure Aila Is aware of the wonderful feedback, Regards Harbour ISP

Ben Dawson

Ben DawsonSouth East Queensland, QLD

Harbour ISP for the win

published

Reliable connection, had minor fault. Called our provider Harbour ISP and they fixed in within minutes. No fuss at all and would Definitely recommend them to anyone wanting fast, reliable internet in an area where satellite NBN is required

Transparency
Customer Service
Value for Money
Start DateOctober 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type24-month contract
Data TypeCapped Data
See all answers
1 comment
Harbour ISP
Harbour ISPHarbour ISP

Hi Ben, Thank s for the wonderful feedback, we are happy that we fixed your service issues quickly and fuss free, regards Harbour ISP

Fiona L.

Fiona L.Greater Melbourne (Metropolitan), VIC

Fast connection and internet speed

published

So far, once I got the NBN up and running, it has worked efficiently and effectively. Connection was fast and I had no problems checking emails etc... I am happy with the product and any issues I had initially, werte resolved quickly.

Transparency
Customer Service
Value for Money
Start DateAugust 2022
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeCapped Data
See all answers
1 comment
Harbour ISP
Harbour ISPHarbour ISP

Hi Fiona, thanks for the great feedback, we are happy to hear your service is working fantastically. Regards Harbour ISP

Sadman

SadmanCentral Queensland, QLD

  • 5 reviews

Data peak still wrong 2 months later

published
Transparency
Customer Service
Value for Money
Adequate Speeds No
Standalone or BundledBundled
Contract Type12-month contract
Data TypeCapped Data
See all answers
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Robert M.

Robert M.Sydney Surrounds, NSW

Disappointing Customer Service

published

I was given incomplete information about the setup which resulted in a delay and followup phone calls to get the service working.
I was then charged for an item that was listed as being free. Despite emailing the accounts team on the same day as I revived the bill, the money was still deducted from my bank account. The promised refund to my account has not occurred.
Two requests to fix a mistake in the account details also has not occurred.
If I was locked into a contract, I would be going elsewhere.

Customer Service

It's ok

published

Your service is great. Nbn is not so good. On my other account at Puti drive almost every day I have to turn off the modem and router every day to reset it and make it work

Transparency
Customer Service
Value for Money
Adequate Speeds No
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
See all Harbour ISP reviews

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