Glenda from Customer Service was very helpful today. She did a great job in the options for getting me some extra data and it didn't take that long. Thanks Glenda.

My call was in relation to setting up a new WiFi router. I needed some input regarding passwords and confirmation of other information. Jeffrey was very professional and patient in his assistance with me.

The connection has been reliable however we do experience some dropouts in cloudy weather. The service from Harbour staff has been great and Aimee was wonderful in recommending this product and setting me up with it.

Very prompt service to sort out reboot following upgrade. Very happy with Jeffreys efficiency. Speed vastly improved I would recommend skymuster highly. Nothing else to say. Good good and good

Great customer experience for 3 years. Recently - exceptional support from Justine and Aimee to restore communications when teenage kids used entire monthly allowance in 2 days on the farm. So much better than the big names.

I had to contact Harbour isp and had the pleasure of speaking with Krystal.
I had questions regarding my account and moving. Krystal was informative and very polite.
Extremely happy with the service.

Break downs frequent - every 6 weeks approx. Sometimes takes several days to repair. We need the service to be more reliable as we don’t have mobile at our location. Frustrating very inefficient service system with ISP, NBN and Skybridge all involved in getting a technician to site.

Moving to our new home only to find out it is connected to NBN Satellite. Totally clueless as I've always had fixed wireless. Did some research and decided to give Harbour ISP a shot. So glad I did as the customer service has been fantastic. I spoke with Glenda and she was so patient and helpful. Looking forward to my new connection - so far so good!

Mae was very patient and helpful assisting me to re-establish a router connection and connect my internet again. Apparently the connection had failed when the plan was changed a couple of days ago.

We have had a really reliable connection with very few dropouts. We had one small issue recently and the assistance we received was amazing. The staff called when they said they would and resolved our issue so quickly. Very happy!

My NBN Sky Muster wall box was knocked out during a thunderstorm and as I work online from home (with no mobile reception) I am highly dependent on my NBN access to be able to earn a living. HarbourISP acted on it straight away and lodged a service call with NBNCo. The real hero was Queenie from SkyBridge who organised a technician to come out within 4 days and had me back up online in no time.

Five star rating is based on customer service and not the NBN service (only just got connected). I had a knowledgeable customer service rep by the name Pamela sign me up to a new Skymuster connection. She walked me through the entire process and more importantly followed up when my application hit a couple of hurdles (with NBN, not HarbourISP). I was kept updated on the application right from start to end. Really happy with the level of customer service I received.

We have always been happy with our internet service and customer support, but yesterday Hanna went above and beyond to help with issues which arose as a result of fires sweeping through our property. Hanna was immediately understanding of our predicament and resolved the matter promptly in a very caring way.
Thank you Hanna!

Brilliant tech assistance - 6.00am in the morning, issues involving setting up a new computer where the tech patiently went above & beyond expectations & made everything seem easy to a very non-technical 60 something person

Fairly reliable, only occasional drop outs. Any serious issues have been dealt with promptly by courteous staff. Have called back numerous times if I am unavailable, altogether a good firm to deal with

We have had quite a few times where our VoIP service has needed trouble shooting or re setting. It has been pretty frustrating, but I have always experienced very good service and a result from the harbour ISP team. Thank you Andrea

I support 100% my brother Ewan McLeod's evaluation of your service. Your support has been instantaneous, reliable and generous, particularly in current times of stress and hardship. Currently there are fires threatening the local area and gestures from your company in the way of free extra data allocations are much appreciated.

With fires around us in a heavily timbered remote area of northern NSW our Sky Muster access is critical and consequently our data usage has been exceeded a couple of times. However, Harbour ISP has been there promptly when phoned or accessed by the portal. I have dealt with many an ISP since the earliest days of the internet and without doubt my experience is HarbourISP is the most helpful and responsive ISP around and I have no qualms telling people that is my opinion.
Ewan McLeod
Benreay

Aila was able to help me isolate why NBN box not connecting to modem.
There still appears to be a continuing issue with speed but I have not had the time to sit down with a consultant on the phone to isolate the issue.