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Reviews

4.2

929 reviews
5
(623)
4
(140)
3
(21)
2
(16)
1
(129)
  • Value for Money
    4.2 (433)
  • Transparency
    4.4 (341)
  • Customer Service
    4.5 (466)
  • Adequate Speeds Yes (84%) · No (16%)
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Megan

MeganSydney, NSW

Just signed up.

published

Signed up online with assistance via a live chat with Glenda! She was very helpful and answered any questions i had. Glenda was very professional and knowledgeable!
I look forward to seeing how the set up and internet service works out.

Transparency
Customer Service
Value for Money
Start DateApril 2020
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
sam

samSouth East Queensland, QLD

harbourisp

published

Chatted with sale rep online named Glenda and she was really helpful with the information and currently they have deal on nbn50 so i am getting that. Hopefully, my internet can get connected soon and i can review more on speed.

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateApril 2020
Contract Type24-month contract
Data TypeUnlimited Data
See all answers
Eunji D.

Eunji D.Greater Melbourne (Inner), VIC

Excellent customer service

published

Jeffrey was very patient with me and helped me over a week to set up the internet, I didn't know I had a router connected and hidden, it was getting very frustrated. He called me everyday to update the info and tried his best to get it going. I couldn't thank him enough.

Transparency
Customer Service
Value for Money
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
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Bloody awesome.justine was magnificent. Helped me greatly and solved the problem i had.10 out 10 stars.

published

Bloody awesome.justine was magnificent. Helped me greatly and solved the problem i had.10 out 10 stars.i would recommend justine and harbour to anyone looking to connect to the internet fantastic

Transparency
Customer Service
Value for Money
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
Rakesh M.

Rakesh M.South East Queensland, QLD

Unreliable service and unreasonable/hidden costs

published
Transparency
Customer Service
Value for Money
Start DateApril 2020
Adequate Speeds No
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers

Perfect Internet service and excellent customer service and technical support.

published

Internet service is very reliable, did not experience one single dropout since activation. The technical support is excellent, the customer service is excellent. No long wait times compared to other ISPs.

Transparency
Customer Service
Value for Money
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Harbour ISP
Harbour ISPHarbour ISP

Hi Dmac, Thank you for taking the time leave feedback, we are happy to hear that you are very happy with the service that we are providing to you, Happy Surfing - Cheers!!

Chloe I.

Chloe I.South East Queensland, QLD

  • NBN
  • Verified customer

No communication, overcharged without reason

published

I signed up to the $69 a month UNLIMITED plan. I received my first months invoice. I have been charged $115. I am extremely confused as to why this is. There is no explanation on the invoice and no one has emailed me back with an answer to the multiple emails I have sent asking for someone to explain the $46 overcharge.
As someone with 2 young children it can be extremely difficult to call and solving the issue though an email would be extremely helpful.

If this matter isn’t resolved I will be taking this to the commonwealth ombudsman.

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateMarch 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type24-month contract
Data TypeUnlimited Data
See all answers
1 comment
Harbour ISP
Harbour ISPHarbour ISP

The moving process was seamless

published

The service is very good, never have experienced connection issues, recently I moved to another location with NBN and the moving process was extremely easy, I've just contacted Harbour ISP team and they scheduled the move. I didn't need anything just plugged the router and everything started working.

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Harbour ISP
Harbour ISPHarbour ISP
Tash

TashCentral West, NSW

Fantastic Customer Service

published

I had to contact Harbour isp and had the pleasure of speaking with Krystal.
I had questions regarding my account and moving. Krystal was informative and very polite.
Extremely happy with the service.

Transparency
Customer Service
Value for Money
Start DateApril 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeCapped Data
See all answers
1 comment
Harbour ISP
Harbour ISPHarbour ISP
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janet croft

janet croftGlenvale

A reliable service, which gives me much more data than we need.

published

Yesterday was only the second time in three years that my phone and internet service have dropped out. I did have trouble getting through to technical help by phone, but it was excellent that the technician (Chris) rang me back

Transparency
Customer Service
Value for Money
Connection TypeWireless
Start DateJuly 2017
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Harbour ISP
Harbour ISPHarbour ISP

Just fulfils our needs. Ltd data allowance, very average speeds, frequently breaks down

published

Break downs frequent - every 6 weeks approx. Sometimes takes several days to repair. We need the service to be more reliable as we don’t have mobile at our location. Frustrating very inefficient service system with ISP, NBN and Skybridge all involved in getting a technician to site.

Transparency
Customer Service
Value for Money
Adequate Speeds No
Standalone or BundledStandalone
Data TypeCapped Data
See all answers
1 comment
Harbour ISP
Harbour ISPHarbour ISP

Customer service

published

Recently I contacted Harbourisp and spoke to Krystal. She helped me with my enquiry and was very friendly and efficient. I could understand her clearly and she fully explained the process of how she would complete my enquiry. Very happy with her service.

Transparency
Customer Service
Value for Money
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Harbour ISP
Harbour ISPHarbour ISP

Hi Donna, Thank you for taking the time to leave feedback, we are happy to hear that Krystal was able to help you with your enquiry without fuss or stress, wed will pass this feedback onto Krystal and her manager, Regards Harbour ISP

A bunch of money grabbing crooks. Tried to steal $469 even without setting up a connection.

published
Transparency
Customer Service
Value for Money
Start DateFebruary 2020
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers

WIFI extender stopped working after changes were made to our NetComm Router settings

published

Haven't really experienced drop outs yet but on a speed test we dropped to just over 5 Mbps. We are back up to 28Mps now and the extender is working again thanks to Jeffrey Francisco

Transparency
Customer Service
Value for Money
Start DateFebruary 2020
Standalone or BundledStandalone
Data TypeUnlimited Data
See all answers
1 comment
Harbour ISP
Harbour ISPHarbour ISP

Hi Dave, Thank you for taking the time to leave feedback, we can understand the frustration when speed is an issue, but glad that Jeffrey was able to assist, we will pass this feedback onto Jeffrey and his manager, Regards Harbour ISP

James

JamesSydney, NSW

Great support team

published

I had an issue with my modem being old and slow. I rang customer service and Brooke was incredible. She was quick and was so nice and polite. Rate 10/10

Transparency
Customer Service
Value for Money
Start DateOctober 2016
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Harbour ISP
Harbour ISPHarbour ISP

Hi James, Thank you for taking the time to leave feedback, we are glad to hear that Brooke was able to help you with issue without any fuss, we will pass this feedback onto Brooke and her manager, Regards Harbour ISP

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SHL

SHLSydney, NSW

  • 2 reviews

Good technical support

published

Offshore support not great. Had two people who I struggled with, kept getting cut off, having to start again. 3rd person was fantastic. He helped me sort out the problem quickly. He was knowledgeable, easy to understand and restored my faith in Harbour.

Standalone or BundledStandalone
Contract TypeMonth-to-month
1 comment
Harbour ISP
Harbour ISPHarbour ISP
Suanne

SuanneSouth-Eastern Region, NSW

Reboot of wifi needed aila

published

Aila help me as my internet wasn’t working. She was amazing, patient and explained everything very clearly. Can’t speak highly enough of her. In these trying times it is so nic to hav someone to rind when they said they would

Transparency
Customer Service
Value for Money
Start DateOctober 2018
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
Harbour ISP
Harbour ISPHarbour ISP

Review of Fibre

published

Connection is reliable but with some occasional jitter, not unexpected in these current times :)

The Assistance I received from Beberly today was excellent, helpful and I was able to get the full speed out of my connection. Though a simple problem I cannot thank you enough for your support.

Transparency
Customer Service
Value for Money
Start DateFebruary 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
Harbour ISP
Harbour ISPHarbour ISP

Hi Hunter, Thank you for taking the time to leave feedback, we are happy to hear the Beberly was able to help with your speed issue and get you back u and running, we will pass this feedback onto Beberly. Regards Harbour ISP

Nick P.

Nick P.Southern and Hills, SA

Great customer support @thanks to Brooke and support in our seamless transition from Satellite to Fixed Wireless

published

I had no disruption and team streamlined our connection needs. The team ensured our service switched over to Fixed Wireless, providing tech support to configure our equipment and keep my home office running.

Transparency
Customer Service
Value for Money
Start DateMarch 2020
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Harbour ISP
Harbour ISPHarbour ISP
Chris

ChrisSydney, NSW

Great service

published

These guys are great. Very responsive. The service always seems to run well. Sent me a new router without question after telling them over the phone that the original one had stopped working. To be critical, they should have supplied a new one quicker. It took 4 days to get a new router. This could have ben a massive problem if I didn't supply my own alternative connectivity solution for the short term.

Transparency
Customer Service
Value for Money
Start DateAugust 2020
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Harbour ISP
Harbour ISPHarbour ISP

Hi Chris, Thank you for taking the time to leave feedback, we are happy to hear that the new router is working well, Regards Harbour ISP

Page 1 of 47

Questions & Answers

Alan

Alanasked

Harbour ISP

Hello I am one of the disenfranchised Telstra customers who has a new home in Lakelands and cant get the NBN. I have been told you are a respectable company and can connect us to a service. Please call me to discuss what I can do please. There are 7 NBN boxes within spitting distance of me and a Neighbour 2 houses up has NBN. I have a box at the front footpath that says communications? I have been told your service surpasses NBN and we can easily work with you?
My phone is 0474065494. Thankyou

2 answers
Aussie Engraver
Aussie Engraver

I think my review says it all - good luck!

Harbour ISP
Harbour ISPHarbour ISP

Hi Alan, someone from our sales team will be in contact shortly, Regards Harbour ISP

Cheryl H.

Cheryl H.asked

Harbour ISP

My name is Pat Helms and live in an over 50s village on Bribie Island. We have been with Harbour ISP since February 19. Im wondering if we are on a contract with our data and if so an expiration date. We find the service provided extremely slow with both computer and. Phones. Please advise.

1 answer
Harbour ISP
Harbour ISPHarbour ISP

Hi Cheryl, Please call customer care on 1300 366 169 or email [email protected] with your customer ID and one of our staff will be happy to help you, you can also call our Technical support team 7 days a week on 1300 579 403 to help with the speed, Regards Harbour ISP

Chris G.

Chris G.asked

Harbour ISP

Why are almost all of the favourable reviews here accompanied by clip art instead of real customer photos?

1 answer
Harbour ISP
Harbour ISPHarbour ISP

Good Day Chris. Please note that ieatwords.com.au sets pre-selected generic photos to customers who opted to use their email addresses rather than link their Facebook or Google accounts. Harbour ISP has no control over what Public Profile picutres will be assigned to verified customers who chose to leave reviews. Hope this answers your questions. Regards, Harbour ISP

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