Haven't really experienced drop outs yet but on a speed test we dropped to just over 5 Mbps. We are back up to 28Mps now and the extender is working again thanks to Jeffrey Francisco

I had an issue with my modem being old and slow. I rang customer service and Brooke was incredible. She was quick and was so nice and polite. Rate 10/10

Offshore support not great. Had two people who I struggled with, kept getting cut off, having to start again. 3rd person was fantastic. He helped me sort out the problem quickly. He was knowledgeable, easy to understand and restored my faith in Harbour.

Aila help me as my internet wasn’t working. She was amazing, patient and explained everything very clearly. Can’t speak highly enough of her. In these trying times it is so nic to hav someone to rind when they said they would

Connection is reliable but with some occasional jitter, not unexpected in these current times :)

The Assistance I received from Beberly today was excellent, helpful and I was able to get the full speed out of my connection. Though a simple problem I cannot thank you enough for your support.

I had no disruption and team streamlined our connection needs. The team ensured our service switched over to Fixed Wireless, providing tech support to configure our equipment and keep my home office running.

These guys are great. Very responsive. The service always seems to run well. Sent me a new router without question after telling them over the phone that the original one had stopped working. To be critical, they should have supplied a new one quicker. It took 4 days to get a new router. This could have ben a massive problem if I didn't supply my own alternative connectivity solution for the short term.

Thank you Krystal Annetts for your responsive assistance. Offering an account service with courtesy during this covid-19 difficult time. She’s very patient and trying her best to assist. Thank you.

Aila provided great customer support had the new connection up and running in no time. A very detailed and thorough troubleshoot method which resulted in the fault being rectified efficiently.
Very happy so far with the service.

Terrible connection with ping of over 90. constant connection & reliability issues. called the provider with concerns and was advised my speeds were 'fine' and that there was nothing else they could do.

Your Customer Service Team are amazing and here for me every step of the way. Can't thank you enough! Especially there to help me on a Sunday afternoon when I needed to be set up to work from home on Monday. Thank you!! Glad I chose Harbour ISP

I had to contact Harbour isp to get our internet up and going after upgrading to skymuster+. Dennis was polite and informative and the process was done quickly and easily.

Connection is reliable.
No regular dropouts experience.

Thank you for helping and fixing the issue. The issue was fixed by Jason Anama in timely manner with expert diagnosis. The customer service was above and beyond provided by the representative.

Have a great and safe time

Great quick support when I had an issue switching from sky muster to sky muster plus and I needed to change my router settings. Jeffrey was wonderful helping me out quickly so we could get on with our school and business day. I really appreciate how understanding he was with my lack of knowledge.

A big improvement in speed (17-20 Mb/s over Telstra, but occasional brief dropouts. This is after three days of Harbour ISP service. Eight more words to get to 30 words.

I rang many companies to get Internet as it was hard to get living in rule area Megan was absolutely wonderful And a pleasure to deal with she was the only one that could make things happen with my internet thank you for all your help and knowledge

So great to be able to talk to someone on the phone...without any waiting time!! Harbour are always polite and helpful, Dennis was a great help in getting our internet working again after it was offline from a power surg.
Would recommend harbour isp to anyone looking for a service provider you can actually communicate with!

Had a connection inquiry, and Glenda the representative assigned was speedy in checking on my inquiry and assisted in resolving the issue. Everything was great and didn't even need to call as I used the online chat feature. Highly recommended. Thanks

No dropouts and connection has been good.
Prompt replies from Brooke and service was set up the same day.
Thank you Brooke and Harbour ISP. You guys made work from home easy at our new place.