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Reviews

2.5

37 reviews
5
(12)
4
(1)
3
(1)
2
(1)
1
(22)
  • Transparency
    2.6 (26)
  • Customer Service
    3.0 (30)
  • Loan TypeFixed Rate (19) · Variable Rate (2)
  • Application Process
    3.2 (27)
  • Timeliness
    3.3 (24)
  • Loan Term4.5 years (14)
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Dave H.

Dave H.Western Australia

Absolute waste of time!

published

Took over a week to get answers then they came back with a higher interest rate and only quarter of the amount I applied for. This company has no idea of what people are trying to achieve by consolidating debt. Why would I accept a higher interest rate than I currently have. Don’t waste your time!

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
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King S.

King S.Perth, WA

Destroyed my credit score

published

Pretty bad insurance quote. Asked for a lot of documents, and came back with an interest rate of 28%! And more, they destroyed my credit score. Don't know how they still are in business.



Application Process
Timeliness
Loan TypeVariable Rate
CLP

CLPSouth East Queensland, QLD

Amazing and so quick

published

Harmony have been amazing with assisting me. I would defiantly recommend them, no following up or chasing them. A very quick and simple process. Every interest rate is based of your own personal situation.
Im very surprised at all the low reviews, I couldn't be happier with everything.

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Application Process
Timeliness
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Seamless and great service!

published

Surprised at the low reviews. I had a great experience. The process was seamless and customer service was excellent.
Incredibly satisfied with my dealings with Harmoney. Money received within 2.5 days.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
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Margaret

MargaretSydney, NSW

  • 3 reviews

Approved my loan then decided they wanted more from me they next day

published
Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
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Non disclosure

published

Applied for a loan 30K -- Nil debt and assets
Loan approved given a rate of 20% -- that's a joke
Complained and revised the rate to 16.5% again a joke
You Harmoney are ripping off clients by non disclosure you claim a rate between of low 6% to 28%
Should be reported to ACCC

Transparency
Customer Service
Loan TypeFixed Rate
David B.

David B.Greater Melbourne (Outer), VIC

  • 2 reviews

Waste of time

published

Customer service is atrocious, perhaps the company should employ people who speak English. Trying to communicate with people who don't understand English is a waste of time. I will never deal with this company again.

Transparency
Customer Service
Application Process
Timeliness
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Disappointed

DisappointedSydney, NSW

  • 3 reviews

Solid lender, not a lot of fuss, not a lot of communication

published

This company is just OK to deal with. They're not terrible, but they're, by no means, amazing. The application process is pretty simple, though they ask a lot of questions, which is something that should be assumed when applying for finance. The issue that I didn't like the most was the lack of communication. I didn't get any confirmation that my loan had been approved and then after a few days,the money landed into my account. Since having received the funds, I've had no issues with them.

Transparency
Customer Service
Application Process
Loan TypeVariable Rate
Loan Start DateJanuary 2018
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Don't waste your time of money.

published

Lengthy process asking way too many personal details and ended up having to cancel after wasting my time, I would never recommend this lender to anyone there are better ones out there, use them.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
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Waste of time

published

Very cold and calculated approach by this provider. The worst experience I had in a long time.Do not how they operate at all-probably all online no staff-saving money. Would never recommend to anyone. People behind this are machines and not people. If you are in need, look elsewhere.

Customer Service
Application Process
Timeliness
CCCCC

CCCCCSouth East Queensland, QLD

  • 2 reviews

Simply excellent. Fast, pain free and pleasant experience

published

I applied for a debt consolidation loan with Harminey. Completed the full application on my phone within 20 mins including submission of supporting documentation. I was approved immediately and had my loan funded within 48 hours. I simply can’t praise this process enough. Well done Harmoney!

Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateFebruary 2022
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Quick service

published

Quick responses initially but took anothr day for final approval, money in the bank an hour latr. Surprised at review of 1 star

Benny

BennyMelbourne

  • 2 reviews
  • 6 likes

Absolutely deplorable

published

The worst lender I have ever had the displeasure of dealing with, I was approved at one interest rate, six months later my "risk profile" was changed. The interest rate was hiked to a ridiculous rate, bearing in mind that not a single payment had been missed and my credit score had not changed. The customer service is non existent, when questions were asked no answers were offered. Weeks of enquiries and no answers. When an answer was given it pertained to a redraw facility which I'd never asked for in the first place! I've just refinanced away from these criminals, I'd strongly advise everyone considering them to walk away. They are extremely underhanded in everything they do.

They want your internet banking password!!

published

After being approved for a loan, they wanted me to give my internet banking password so they 'verify me'. After i refused to break a standard security item like telling a password, they declined my loan. This is weird behaviour from a credit provider. So be warned. Im asking ombudsman if this is legal.

Terry

Terry

  • 4 reviews
  • 8 likes

Interest rate rise. False advertising.

published

Interest rate goes from advertised rate of 10 percent to 17 percent after details are put in. Shouldn't even be legal

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ambition

ambitionPerth, Western Australia

  • 2 reviews
  • 6 likes

5.95% interest rate become %18.50 after approved

published

My current credit card %11.50 and car loan with Harmoney %18.50. They said lowest rate but after approved going up.

Doozer1905

Doozer1905Rockingham

  • 2 reviews
  • 7 likes
  • Verified customer

Terrible Experience & Never Again

published

I was approved for a Personal Loan for debt consolidation on the 4-4-2018, then my application was unsuccessful the next day (5-4-2018), I don't understand how I can be approved 1 day the be unsuccessful the next day. What a waste of time and effort, never again.

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Questions & Answers

Shawn K.

Shawn K.asked

What inerest would i pay for $3000 car loan?

1 answer
Elizabeth S.
Elizabeth S.

Who knows, they aren’t transparent. At least money 3 you know the rate, which is 24.99% btw and like $8 a month fee.

greg f.

greg f.asked

I don’t have a drivers licence or passport only a photo I’d card a pension card and a Medicare card and my credit score is good

No answers

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