We reside at [Address Removed] - both my partner and I are ancient - our house is just below street level.
We did not realise this morning's delivery had been made until an elderly female neighbour deposited the two heavy boxes on the porch and then advised us. I was astounded she was even able to lift either box let alone carry them.
With future deliveries would it be possible to leave the box on the porch? If not then could it be left inside the gate? If not then could the driver phone to say the delivery has been left outside the gate on the footpath?
With thanks in advance,
Peter Horne

Being over78years I had hoped to have received quality in the products I received, was very upset. no chicken or eggs as well a stale oranges that was
very disappointing.Also the delivery I was charged for was incorrect.

Effortless ordering and seamless delivery. At a time when I have had to self isolate, being able to enter an order with such ease and have reliable delivery is such a relief. Thank you!

well packed. Chill items in insulated bag. we will become regular users as foods were fresh and good quality. Harris Farm was able to supply most of our order, though need to order 1 week in advance to allow for delivery.

In very challenging times I have to say that Harris Farm have tried very hard to support home delivery. However there is a very real responsibility to the community including those who are in delicate health to respect the cold chain and not deliver refrigerated items in cool bags with no temperature control and chicken etc which has been exposed to any variation of temperature delivered in vans with no refrigeration delivered warm with cool bags totally defrosted and warm. I also strongly object to deliveries containing over ripe fruit and bakery goods with 48 hour shelf life.

I had high hopes for Harris farm online delivery, I know we are in crazy times and was totally prepared to wait the 10 days delivery- however on arrival literally half of my order was not delivered - included any type of bread, regular milk, chicken etc. I know need to head to the shops - unfortunately a waste of time.

Hi, in these tough times, it's frustrating when staples such as bread are cancelled from an online order. Please consider reaching out to the customer to to offer substitutions vs cancelling those items outright. I want to keep supporting Harris Farm and Im so impressed you remain open, but it's challenging for a consumer when the orders arrive without key items. Regardless, thank you so much for staying open.

Our first home delivery came last night. I am so impressed with the quality, the quantity and the range of food that was in the box(es). We are so well stocked now with lots of staples as well as new foods we haven’t had before. Thank you Harris Farm

The meat, veggies and other items were of very good quality and I never expected the cold storage bag with ice pack for the meat and kefir nor the cardboard box instead of plastic bags!

I order nectarines (6) received Nil. order 2 sweet Potatoes got 5, why, the Cauliflower was the size of a a large Orange, and you charged me $11.29 a complete rip off.
I thought the service would have been better but it is not. The delivery Van not refrigerated and the Veges all wilted, and old, but I will tell you one thing it will not happen to me again, or my neighbors.

Most fruit and vegetables looked good with the exception of basil (half dead looking) and lettuce (borderline). Bit disappointed a number of ordered grocery items ended up out of stock.

Out of 31 items I only received 4 packets of spaghetti. I looked online and the items are still there to purchase. I rang and was told a refund had been issued and am waiting on that. Then I noticed they had charged me for 4 items I had not received. So another refund is being issued. Honestly I was only upset that i waited 2 weeks for this order and was not notified they would not be sending out my goods. I feel bad that someone else will order these items and not get them. Please do not offer online products if they are not available.

I agree wholeheartedly with Caroline and SKD!!! Only we (Pensioners aged 79 and 78) had to wait 10 days for a delivery which had less than a third of the items ordered, arriving at our door. No recommendation from me for using online Harris Farm. Love the product; not the result. Disgraceful really. Dont offer online service if there is no service and no product. Gwenneth

I cannot fault the majority of this online shopping experience, easy to order, great communication, and extremely pleased with the entire delivery and quality of the products. The only small problem was that 3 items were not in the delivery and I did not receive any clear comms about this - until I rang them and they explained that the items had already been refunded, and I had received an invoice stating this, which was correct but not straightaway obvious. It would be great to get a message saying ‘we couldn’t supply everything, you’ve been refunded’ - as simple as that would do it. So it’s only a small issue, but if this was addressed it would be 5 stars and WOW!

Received first delivery today. Was disappointed to find several items missing from the order. When I rang was told they were out of some stock which is understandable given current situation. More annoyed that I wasn’t notified before the delivery so I could have made other arrangements for missing items.

Hi
I understand it’s a very difficult and challenging time to supply online shopping. However, after putting my order in a week ago I was eagerly awaiting my order as our supplies where low .I love shopping at Harris Farm also I know it’s supporting a family company I have a health issue and can’t shop outside our home at the moment and I was also ordering for my elderly parents. My order was delivered on schedule. To my dismay there where more than 15 items missing mostly chicken, fish and other cold proteins. I rang the number supplied and spoke to a lovely lady but she couldn’t help with redelivering the missing items just a refund was offered So too nervous to try again in case we are let down again.

I have simply got an invoice with many items missing, please let me know how the refund will be processed? It said you should expect a call to let you know the unavailability and options available for your order.

Ordered online, waited for a week to delivery, but understandable in this pandemic condition...
About one-third of my order didn't come. Nobody told me beforehand. Only send the invoice before they deliver, and if you don't check, you won't find they already cut the products they didn't delivered. Didn't even mention when the money will refund to me.

I think they need more online services at this moment.

Suggestion: I think at this moment, every groceries shop need more online service. Maybe it's a chance to provide the job opportunity to who lost their job under this circumstance. More delivery recruit ( some uber driver who no more business?). Just a thought.

I was really impressed with the online delivery service. I was kept informed of the process the whole time and I really appreciated the use of the tracker which allowed me to monitor the delivery in real time.

Although I did order an item and it was not available and I did get a refund, but I did not find this out until the day of delivery. Advance notice and/or an option to select an alternative equivalent priced product would be helpful.