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Thehonestreviewer
- 48 reviews
Sad they are closing
The layout of the store Airport West store was fine, clear big signage as too where some items are would make a big difference. It was neat and tidy too.
There where prices up for some items but not all which was a bit annoying.
We bought stone pots and pans and we were very happy with these easy to clean products literally no more scrubbing. We bought plates Maxwell Williams and some loose items too and pillows were at a good price too. Will be back before they close.
Staff at register needed a boost me up they gave customer service without a smile . Only one floor staff visible and no assistance was given either. But considering they might be affected with the job losses I can surpass that.
Will be back to buy more
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Missing component & poor service
Bought an electrical food chopper at harris scarfe store and when I opened it back home it was missing a the lid. I called up the store and was told because I hadn't bought a display item everything should be in the box. Well the lid wasn't.... The service over the phone was very poor and essentially, they did not believe me when I told them it was missing the lid.
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Matt BaxterGoulburn Valley, VIC
- 5 reviews
Great quality
Everything I’ve brought from Harris Scarfe has been great quality! I have recently just brought a healthy choice dehydrator and also a wool quilt, both have been fantastic, the staff are always helpful and friendly
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Dianne JVWide Bay-Burnett, QLD
- 3 reviews
A Puzzling Example of Poor Customer Service
Although I don't usually lay-by this morning I decided to take advantage of this facility as I have done in the past to buy some shoes at Harris Scarf and after an hour of trying on various styles took two pairs to the checkout only to be advised that the store does not lay-by on reduced items!! According to the dictionary the definition of sale is "a period during which a shop or dealer sells goods at reduced prices" and the definition of reduced is "make smaller or less in amount" so am I just stupid or is there a difference? If something is ...Read more
reduced obviously at least to me it is on sale. In any event I didn't get the shoes and am not only disappointed but decidedly angry because there was no signage anywhere in the store indicating the difference between "reduced" and "sale" which is misleading to say the very least.Similar opinion? Write a review on ieatwords.com.au!
ethel
- 2 reviews
Poor customer service
Husband and I visited the Rundle Mall Adelaide around 8pm-9pm on 6 Dec 2022. Prior to that, we have been in and out several luggage stores to look for affordable quality luggage. I went back to the Harris Scarfe store to look and decided to buy the antler juno 11 4.4 kg luggage with the request for price match. Staff informed us that they can do so with the same color and looked at the Myer website which offered the luggage at $30 less. Another elederly lady was assisting a younger staff as to our inquiries. We asked for a black one if any was ...Read more
on stock because they have the last one available on display which was scratched and seem to have been used. Without looking at their inventory level from the computer, The elderly lady informed that no stock is available. I was prepared to buy the turquoise color instead and same lady answered curtly none is available . She answered without understanding my question when there was several on display! The younger lady directed us to grab the bag as she says she cannot leave the counter when there were three of them standing there at about 5 mins to close. My experience at Harris Scarfe was disappointing, not helpful and rude service by staff if not trained are incompetent to front customer queries. You are not the only store u know that sells luggages. So we walked out and chance upon the RAA store around the corner which offers the same luggage at considerably half price lesser than what Harris Scarfe is selling. Myers and other shops have cheaper quality products than Harris Scarfe. Dont be fooledSimilar opinion? Write a review on ieatwords.com.au!
TessHobart, TAS
- 2 reviews
Product exchange
I felt a little awkward because I needed to exchange a set of saucepans that were unsuitable. Brad ensured the process was quick and easy, and provided an alternative product at a good price.
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Dawn CraigCentral Queensland, QLD
- 10 reviews
Great place to shop
Am so glad a friend recommended a visit to the Mackay store and was very pleasantly surprised. Have purchased clothing and homewares on many occasions and very happy with all purchases. Prices are very reasonable, comprehensive choice and friendly service at the check out. Quality in every case has been excellent. Couldn't ask for more.
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GreatServiceHunter
- 3 reviews
Where has happy customer service gone
After i had to search the store for assistance, I went to pay for my purchases, had an e-gift card, older lady was not happy, complaining that it wasn't as simple as just scanning it, that she then had to ring to authorize it then send a copy back... why are you in customer service if all you want to do is complain about servicing the customer?
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sucker nomoreGreater Melbourne (Outer), VIC
- 6 reviews
- 4 likes
Poor service
Three people serving at the registers who completely ignored me today in the airport west store, later heard on of them say she was the assistant manager. In today’s poor economy I would have thought they would give better customer service.
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AlishaMetropolitan Adelaide, SA
- 2 reviews
Disappointing service
I've been to harris scarf adelaide a few times and every time I question myself "why did I go back there?".
When I have gone to buy a few things I've been treated like I couldn't afford them and when found I worked in hospitality then was lectured by one of your staff about how I should be doing something better and meaningful with my life.
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TimsmokieCentral Queensland, QLD
Upright vac cleaner
Got my new upright vac cleaner in mail yesterday brand name MXT. Dont buy it. It doesnt suck up dirt, dust properly. I have wasted my money. I have bought a few things from this company and have been happy. Very disappointed
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wendyHobart, TAS
- 3 reviews
- 1 like
irons
great store for bargains you can always find something cheaper than anywhere else and very good brands. the iron i got was a saving of 70% off . i even got an iron in my fav colour (purple) it ironed out every crease.
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AlexiiSouth-Eastern Region, NSW
- 3 reviews
- Physical Stores
- Verified customer
A good store.
We had bought a Stanley Rogers Noah 56 piece cutlery set some months ago. having only 2 of us living here we hadn't used every piece until recently when I used a previously unused fork to find it quite rough along one edge. The remainder of the pieces were quite OK.We took it back to the local HS store to show them and ask if they could replace that piece. As they couldn't do so, the retail assistant asked us to bring in the hole set and either exchange it for some other set or take a refund. On doing that we found only 2 types of sets there, neither of which we wanted so we took the refund. There were no problems at all. Great service, Harris Scarf.
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LinelleGreater Melbourne (Metropolitan), VIC
- 6 reviews
Great sales plus wide range of stock
No matter which of their stores I visit there is always a bargain to be had at Harris Scarfe. Great range in homewares and manchester. Cheap and cheerful ladies clothes and underwear. Staff have been wonderfully helpful and rung other stores to track down items for me.
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LaurettaGoulburn Valley, VIC
- 3 reviews
Air fryer, easy to use
Since purchasing my air fryer cooking is so much easier and quicker and even the mess after, takes no time at all to clean up. Should have bought one sooner.
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PEKOak Flats
- 23 reviews
Purchase of a Kettle
I researched on the Internet which product I wanted. It was marked down from $79.95 to $29.95. The product was easy to find in the store and also marked at the advertised price. However, the cash register asked for 69.95. The staff member did not believe me and took me to the shelf. She then confirmed that the lower price was correct, but no apology. Good customer service is very rate.
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AndrewSouth East Queensland, QLD
- 2 reviews
- 2 likes
Terrible. Terrible. TERRIBLE.
Do not bother going into these stores. Very unhelpful staff that don't give a toss about you as a customer.
They refuse to give exchanges/refunds even though you have a fully valid receipt and it's within the 20 days.
Very disappointed customer. Now an ex customer.
Will not be going there again.
High inflated prices, always on sale, unhelpful staff, rude, accuse you of falsely doing something.
Arrogant, unwilling to listen to your concerns etc.
Prices better at other stores like big w, k mart, harvey norman, in hi fi, etc.
Save yourself the tim...Read more
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Bad service at the fountain gate location
Worst service ever, need to change the management, I waited to check on the items at the front desk for more than 15 minutes and no one showed up after they been called for 15 minutes because the item was the last one and missing some things.
Not recommended to anyone
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John G.Greater Melbourne (Outer), VIC
Purchased bluestone pots and pan kit
Purchased Bluestone Pots and Pan kit - which was a bargain stating it was $500 and reduced to $100 at Epping store, Took it home and spent an hour trying to fit the Pan handle to the Pan, then Finally realised when the larger Pan handle fitted straight away, that this was a manufacturing fault becasue the screw would just not go in because the threading was crooked. To make matter worse I noticed this pan had the rubber bit missing and the other pan did not, so this was repacked and put back on shelf so another customer had returned it and H...Read more
arris Scarf Epping staff just put it back on shelf hoping the next customer would just take. The sticky tape was not perfect but i just ignored it because I thought its just like that because staff check it for missing parts. Anyway very angry as I have to ring up for return and explain all of this to them and spend waste more time. You get what you pay for sometimes. I wonder if the quality of the pans are all the same and dont fit well.Similar opinion? Write a review on ieatwords.com.au!
- Physical Stores
- Verified customer
Fantastic customer service
My pie maker died after 6months. Kotara shop closed down so I went greenhills at maitland. Very pleasant experience exchanged and got $35 too as the product was on sale.
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