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Physical Stores, Online StoreReviewer Photos & Videos
Stephanie T.Greater Melbourne (Outer), VIC
- 3 reviews
Be wary of bonus promotions that don't apply online
I have always been a fan of Harris Scarfe sales, I had recently bought a Killarney quilt with two bonus pillows from Mornington, and after seeing the same bonus online stocked up with 3 more. After receiving the 3 quilts without pillows, I was informed there is some small print about the offer not applying online (to which I responded why would it be promoted online if not applicable online). No offer to provide the bonus offer if we come into the store, quite annoyed and they have lost a customer due to the poor communication and management of my issue.
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MaggsMetropolitan Adelaide, SA
- 10 reviews
- 2 likes
Shoddy customer service
An item was missing from my order, which I'd already signed for, believing that order was complete ...sent 2 emails, contacted customer support by phone and didn't get any answers, went on their facebook site today and wrote a comment about my issue as well as send them a message, within half an hour I had a reply saying that item weas on it's way ...maybe F/B is the quickest way to get some action ?
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AlexiiSouth-Eastern Region, NSW
- 3 reviews
- Physical Stores
- Verified customer
A good store.
We had bought a Stanley Rogers Noah 56 piece cutlery set some months ago. having only 2 of us living here we hadn't used every piece until recently when I used a previously unused fork to find it quite rough along one edge. The remainder of the pieces were quite OK.We took it back to the local HS store to show them and ask if they could replace that piece. As they couldn't do so, the retail assistant asked us to bring in the hole set and either exchange it for some other set or take a refund. On doing that we found only 2 types of sets there, neither of which we wanted so we took the refund. There were no problems at all. Great service, Harris Scarf.
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LinelleGreater Melbourne (Metropolitan), VIC
- 6 reviews
Great sales plus wide range of stock
No matter which of their stores I visit there is always a bargain to be had at Harris Scarfe. Great range in homewares and manchester. Cheap and cheerful ladies clothes and underwear. Staff have been wonderfully helpful and rung other stores to track down items for me.
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DisGreater Melbourne (Metropolitan), VIC
- 3 reviews
Exactly what I expected.
Needed a new underlay for my queen bed. So got on line to do some searching. Was easy to navigate Harris Scarf on line, and a bonus, thay had a sale on manchester!
The range was good and descriptions of the product was informative. Easy toorder and pay, got a confirmation email straight away. Was impressed with the tracking, I knew what day it was going to be delivered.
Only negative was they did not allow the delivery to be left in a safe place, I had to be home to sign for it or it would go to the post office, no big deal, just inconvenient.
Came quickly, ordered on 7th arrived 14th.
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LaurettaGoulburn Valley, VIC
- 3 reviews
Air fryer, easy to use
Since purchasing my air fryer cooking is so much easier and quicker and even the mess after, takes no time at all to clean up. Should have bought one sooner.
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PEKOak Flats
- 23 reviews
Purchase of a Kettle
I researched on the Internet which product I wanted. It was marked down from $79.95 to $29.95. The product was easy to find in the store and also marked at the advertised price. However, the cash register asked for 69.95. The staff member did not believe me and took me to the shelf. She then confirmed that the lower price was correct, but no apology. Good customer service is very rate.
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AndrewSouth East Queensland, QLD
- 2 reviews
- 2 likes
Terrible. Terrible. TERRIBLE.
Do not bother going into these stores. Very unhelpful staff that don't give a toss about you as a customer.
They refuse to give exchanges/refunds even though you have a fully valid receipt and it's within the 20 days.
Very disappointed customer. Now an ex customer.
Will not be going there again.
High inflated prices, always on sale, unhelpful staff, rude, accuse you of falsely doing something.
Arrogant, unwilling to listen to your concerns etc.
Prices better at other stores like big w, k mart, harvey norman, in hi fi, etc.
Save yourself the tim...Read more
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Bad service at the fountain gate location
Worst service ever, need to change the management, I waited to check on the items at the front desk for more than 15 minutes and no one showed up after they been called for 15 minutes because the item was the last one and missing some things.
Not recommended to anyone
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John G.Greater Melbourne (Outer), VIC
Purchased bluestone pots and pan kit
Purchased Bluestone Pots and Pan kit - which was a bargain stating it was $500 and reduced to $100 at Epping store, Took it home and spent an hour trying to fit the Pan handle to the Pan, then Finally realised when the larger Pan handle fitted straight away, that this was a manufacturing fault becasue the screw would just not go in because the threading was crooked. To make matter worse I noticed this pan had the rubber bit missing and the other pan did not, so this was repacked and put back on shelf so another customer had returned it and H...Read more
arris Scarf Epping staff just put it back on shelf hoping the next customer would just take. The sticky tape was not perfect but i just ignored it because I thought its just like that because staff check it for missing parts. Anyway very angry as I have to ring up for return and explain all of this to them and spend waste more time. You get what you pay for sometimes. I wonder if the quality of the pans are all the same and dont fit well.Similar opinion? Write a review on ieatwords.com.au!
- Physical Stores
- Verified customer
Fantastic customer service
My pie maker died after 6months. Kotara shop closed down so I went greenhills at maitland. Very pleasant experience exchanged and got $35 too as the product was on sale.
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CliffGreater Melbourne (Outer), VIC
- 30 reviews
- 1 like
No price match!!!!
Harris scarfe has a pair of Julius Marlow shoes for $99 saw the same shoes on catch for $67 went to find out about price match and the answer was "we don't price match with online stores " it does not say that on they price match website, catch is an Australian online retail store but it was like banging your head against a brick wall!!! I showed them they price match guarantee but nothing, very disappointed in you Harris scarfe, won't be shopping with you anymore!!!
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GeorgiaAU
- 13 reviews
- 3 likes
HS always on ‘sale’
I’m wary of stores who always have sales like HS. But are they really sales? With HS I highly doubt it because they heavily inflate the prices then put a 50% off sign above it. Even with the discount, the price is much higher than it’s worth. Sometimes you can prove this by looking at the same brand in Big W. HS stock their own brands too like Westcape, so it’s harder to check, but this brand is still overpriced even when it’s on sale. I only buy from HS now if I am desperate.
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TONYIllawarra, NSW
- 4 reviews
- 6 likes
- Physical Stores
- Verified customer
Bad customer service and wrong price online and store in Shellhabour, NSW
Bad customer services and wrong price between online and store. Waste time to come back and exchange. No apologize and said system error although asked double check price before payment
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RonGreater Melbourne (Outer), VIC
Advertising and not having stock
After visiting 3 HS stores looking for an item advertised in their flyer only to be told that stock has not arrived. Asked in one store if one could put away for me when they arrived only to be told "NO CAN DO"
Nice trick advertising and not having stock just to get customers into your store HS. I won't be shopping there in the future.
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Viv
- 2 reviews
Great collection
Multiple brands at one shop so it’s convenient to do shopping there and also saves time. Customer service is great. Mostly it’s my go to shop for brands at ryde.
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The reviewer stated that an incentive was offered for this review
Shirley heathSouth-Eastern Region, NSW
- Physical Stores
- Verified customer
It's a rip off
My husband bought me a Tramontina coffee plunger and he was pleased to be told it was marked down from $69.95 to a price of $39.95. I have had previous issues before at Harris Scarfe having items supposedly marked down so I checked the price on line and discovered that they were priced at $35 at Big W and was not on sale. It is dishonest and misleading to make you believe it is a bargain, it is just deceitful! I won't be buying from HS again unless I check out the correct retail price first.
1 comment
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KarenMurray Region, NSW
- 8 reviews
- 3 likes
- Online Store
- Verified customer
Always Great Service
I Ordered clothing online. The order was quickly packed and dispatched. I have purchased numerous items of clothing from Harris Scarfe online and have never had a problem.
Great customer service.
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Won’t buy online again!!
Not happy Harrisscafe!!
Not only did you send me someone else’s order, but when I contacted you about the mix up I was told they would resend my order. Then a few days later PayPal informs me I have been refunded my purchase. However I was not refunded the postage amount. So I got charged postage on an order I never received & now I have to go out a buy the items I wanted again. Shame on you Harrisscafe, you have lost me as a customer.
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Chris HSydney, NSW
- 13 reviews
Disappointing purchase
Misleading photos on website - very poor quality goods. Very disappointed when I received my QS quilt cover. Looked nothing like the online website photo. Colour different to photo - colour much darker than in the website photo and quilt has a very high 'sheen' to it - which was not apparent in the photo. Quality is very poor and looks like something you would purchase from a $2 shop. Overall I am very disappointed and angry with the overall quality and look of the product. Will not be putting this product on my bed. Will keep as a spare...Read more
. But expected better from Harris Scarfe - particularly when the product was originally $129 - but reduced for sale. This quilt cover is a very poor quality polyester viscose - fabric is very thin. I was expecting a much better product. Extremely disappointed!!! - and will not be purchasing from Harris Scarfe in future. The website photos should more accurately reflect the product being purchased. You cannot 'zoom in' on the website photos to have a more detailed look at the product. Will not be caught out again.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Donna T.asked
Hi I'm wanting to purchase a kids 12 volt electric car, I have bought 3 over last couple of years .
Are there any in stock ?
No answers
B M.asked
Will Harris Scarfe please reply to these customer comments
B M.asked
We had ordered a TVshop vacuum a bit too hastily because that is what happens when you phone them to ask questions about quality. They want you to order with a 30 day guarantee to return. So our research says it isn't worth $560. We also find it on Harris Scarfe website for special deal $299, so we ordered this same vacuum for $299 from Harris Scarfe website. Order was confirmed and notification received. Now we see the price has increased on Harris Scarfe before our order has been shipped. We are still waiting. Will we have to pay extra because we already paid a cancellation penalty with TVshop to return ship unopened delivery. They weren't happy and even though we didn't say we found it cheaper on Harris Scarfe they said they would do an internet search.
2 answers
If your Harris Scarfe order was confirmed at the price you paid, then they can't change it, they must abide by advertised price at time of order ... that is the law
I have contacted them but was given an excuse (sounds made up) I think TVshop is a bit scarey for HS, so don't look like you are poaching a TVshop order eh? even though TVshop sucks you into ordering with that no obligation trial (which we didn't want and it cost us money out of our account and more money to send back the unopened item) . HS has the loop hole of cancelling the order at the $299 price... but now readvertising our item for $479 on their website. So I contacted HS and said if they don't unload it for $479, let us know... since they still owe us that item for $299. Of course we are a bit broke because we now have to wait for TVshop to refund money, not sure what we get from them. HS already refunded so they can resell the stock they sold us. There is an obvious difference between HS and TVshop. ... HS cancels the order when you want it, TVshop gets you to order when you don't want it. The end result is we outlayed $890 between the two shops and got no product in end. Money dribbling back.
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Shirley heath
Just to follow up, I did return the item to Harris Scarfe and found another brand for a fraction of the reduced price in another store.