8 questions from our users
Can an item bought at one Harvey Norman store (Dandenong - not yet delivered) be delivered to another (Swan Hill)? My circumstances have changed since purchasing the item (fridge).Thanks
Does Harvey Norman charge extra for a special order?
Can u give me a quote for a econavi panosonic heat pump i have a 2 storey house I am a pensioner do u offer any discounts ? My email is [email address removed] look forward to hearing from you
Belling induction/ convection range available for sale?
I paid a deposit by phone on a washer because of discount offered by State
government. Product to be delivered in 2 days when I pay balance. Could I cancel order and have deposit on Master Card credited.
Can anyone confirm if all HarveyNorman stores will do laybys on a washing machine instead of this interest-free rubbish?
I bought a portable air conditioner yesterday and it wasn't working as expected. Instead of cool air, it was blowing hot air out. When I called them to return, they told me, to refund, it has to be a fault with the machine and if they do refund, they will deduct 30% of the price. Is that correct? I haven't heard of such policy in my life.
Chloe, I believe consumer law states that if the product is not fit for purpose, you are entitled to a full refund.
Yes Arkay you are correct, however, with portable air conditioning, the compressor releases hot air. This hot air must be vented OUT of the room in order for the cold air to do its job. All details are explained in the user guide. Also, a venting tube is usually provided in the box along with instructions on how to vent out the air correctly. There doesn't seem to be an issue with the product, it is just not being used correctly.
Can I cancel an item (belling stove) I ordered two days ago from h/n. I paid 1000 deposit, will I get it fully refunded?
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