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Harvey Norman Retail Stores - Appliances

Harvey Norman Retail Stores - Appliances Questions & Answers

2.9 from 994 reviews

8 questions from our users

John

Johnasked

Retail Stores - Appliances

Can an item bought at one Harvey Norman store (Dandenong - not yet delivered) be delivered to another (Swan Hill)? My circumstances have changed since purchasing the item (fridge).Thanks



1 answer
winah
winah

you'll need to contact the store where you purchased your fridge and explain your new circumstances..

bidol

bidolasked

Retail Stores - Appliances

Does Harvey Norman charge extra for a special order?



2 answers
Fired Up
Fired Up

What did they say when you contacted them?

bidol
bidol

Yes they do charge extra for a special order,I asked them about a fridge that they didn’t have in stock and was told they would do a special order and it was an extra $300,I ended up going to the good guys.



Kaz

Kazasked

Retail Stores - Appliances

Can u give me a quote for a econavi panosonic heat pump i have a 2 storey house I am a pensioner do u offer any discounts ? My email is [email address removed] look forward to hearing from you

No answers
Sheila H

Sheila Hasked

Retail Stores - Appliances

Belling induction/ convection range available for sale?

No answers
mary-rose

mary-roseasked

Retail Stores - Appliances

I paid a deposit by phone on a washer because of discount offered by State
government. Product to be delivered in 2 days when I pay balance. Could I cancel order and have deposit on Master Card credited.

No answers
Kim W

Kim Wasked

Retail Stores - Appliances

Can anyone confirm if all HarveyNorman stores will do laybys on a washing machine instead of this interest-free rubbish?

1 answer
jj01
jj01

Some stores do, some don't

Chloe

Chloeasked

Retail Stores - Appliances

I bought a portable air conditioner yesterday and it wasn't working as expected. Instead of cool air, it was blowing hot air out. When I called them to return, they told me, to refund, it has to be a fault with the machine and if they do refund, they will deduct 30% of the price. Is that correct? I haven't heard of such policy in my life.

3 answers
Arkay
Arkay

Chloe, I believe consumer law states that if the product is not fit for purpose, you are entitled to a full refund.

mmaddogz
mmaddogz

Yes Arkay you are correct, however, with portable air conditioning, the compressor releases hot air. This hot air must be vented OUT of the room in order for the cold air to do its job. All details are explained in the user guide. Also, a venting tube is usually provided in the box along with instructions on how to vent out the air correctly. There doesn't seem to be an issue with the product, it is just not being used correctly.

ChrisOz
ChrisOz

mmaddogz, how can you tell the the product is being used incorrectly based on the above? Nowhere in the original question does Chloe mention that hot air is being vented from the compressor at the rear of the unit. Seems a bit presumptuous.

Les

Lesasked

Retail Stores - Appliances

Can I cancel an item (belling stove) I ordered two days ago from h/n. I paid 1000 deposit, will I get it fully refunded?

1 answer
UnhappyTMUser
UnhappyTMUser

I have no idea as my comment was not on refund. Contact HN right away just in case they do have a cooling off period. You don't want to miss that period.

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